Hampton Inn Freeport

Hotels
•
Hampton Inn
8 (102 reviews)
109 South Galena Avenue , Freeport , US
+1 815-232-7100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Downtown location
Friendly/helpful staff
Easy check-in
Hot breakfast
Pet-friendly
Cons:
No fan in bathroom
Broken window blinds
Bathtub/tub stains and hair — poor cleanliness
Phone chargers/outlet issues
Room not updated/outdated
Pool was closed
Area can feel unsafe
Rips in bedding/dingy towels

Categories

Cleanliness
5.5
Multiple reviews report dirt, stains in the tub, hair in the bed, dingy towels and rips in bedding — overall cleanliness is below expected standards.
Service
10
Several mentions of very friendly and helpful staff, a spectacular front desk agent, and staff treating pets well — service is a clear strength.
Location
7.5
Location is downtown and convenient, but multiple guests reported the area can feel unsafe; overall mixed but decent for some needs.
Room Quality
6
Reports of broken blinds, outdated rooms, charging/outlet problems and worn bedding indicate room quality is below average.
Amenities
8
Some positives (pet-friendly, basic offerings) but notable negatives such as a closed pool and missing bathroom fan; overall amenities are acceptable with gaps.
Value for Money
7
Guests noted similar-priced rooms elsewhere were in better condition and advised there are better options in town — value is somewhat lacking.
Food and Beverage
10
Breakfast was described as hot and ready and positively noted by guests — food/beverage offering received consistently positive comments.
Overall Experience
10
Experience is mixed but strongly influenced by excellent service and positive interactions (some guests would book again) despite cleanliness and amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Historic Building in the Heart of Freeport
Experience the charm of a restored historic building in Freeport's town centre, offering both comfort and convenience for your stay.

Local Attractions and Activities
Immerse yourself in the rich culture of Freeport with nearby attractions like a vintage cinema, canoeing at Yellow Creek, and scenic parks to explore.

Modern Amenities for Your Comfort
Indulge in modern conveniences such as a fitness centre, free breakfast, and wireless internet, ensuring a pleasant stay at the Freeport Hampton Inn.

Book now to enjoy a delightful blend of history and modernity at the Hampton Inn Freeport.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 102 reviews
Cleanliness: 5.5
Service: 10
Location: 7.5
Room Quality: 6
Amenities: 8
Value for Money: 7
Food and Beverage: 10
Overall Experience: 10
L
Latoya • couple • us
5
The staff was nice. The room had a broken blind. The bathtub didn’t look clean, and there wasn’t a fan in the bathroom.
Pros:

It’s downtown.

Cons:

No fan in the bathroom. The window blinds were broke. The tub didn’t look clean.

2026-09-17 • via Nuitee
S
Shannon • family_with_children • us
10
Would book again
Pros:

The front desk lady on staff the first evening was spectacular

Cons:

Had problems getting our phone chargers to work in the room

2026-09-13 • via Nuitee
S
Sadie • solo_traveller • us
5
Pros:

Easy check-in process and breakfast was hot and ready.

Cons:

The room was not updated and the bathroom was not great. I've stayed in other rooms in this hotel that were better for the same price. The location sometimes feels unsafe.

2026-08-24 • via Nuitee
A
Annette • couple • au
1
Very poor
Pros:

Nothing

Cons:

This place is dirty, in an area that feels unsafe and shabby. Rips in the bedding, dingy towels, stains in the tub, hair in the bed (not mine!), there are better options in town. Do yourself a favour and give this one a miss.

2026-08-13 • via Nuitee
K
Kaynia • solo_traveller • us
10
Pros:

We loved everything in the staff was wonderful we even had our family pet with us and they treated her so nice

Cons:

That the pool wasn't open

2026-06-05 • via Nuitee
R
Rice • couple • us
10
2026-04-28 • via Nuitee
M
montgomery • solo_traveller • us
10
Pros:

Friendly staff, large bathroom.

Cons:

Air conditioner was hard to keep either hot or cold.

2026-04-27 • via Nuitee
J
Jones • couple • us
9
Overall a great stay
Pros:

The location was perfect, easy access to the various events I was attending. The neighborhood is safe and the accommodations were perfect. There was a slight stench in the air due to carpeting in the hallways, the facility allows pets so I believe that may have contributed to the aroma in the hallway.

2026-04-16 • via Nuitee
D
darnell • solo_traveller • us
10
2026-04-06 • via Nuitee
K
Kimberly • family_with_children • us
6
Pros:

The breakfast was fantastic and our room was clean.

Cons:

The pool was very dirty. There was hair floating everywhere in the water.

2026-03-26 • via Nuitee
V
Vincent • couple • us
8
Good stay
Pros:

Breakfast was good

Cons:

Rooms a bit small

2026-02-23 • via Nuitee
L
Lisa • couple • us
10
Pros:

The staff was terrific! The hotel was spotless.

2026-02-22 • via Nuitee
R
Richard • extended_group • us
9
2026-01-19 • via Nuitee
T
Tammy • couple • us
9
Pros:

Breakfast was well rounded and the staff was great!

Cons:

n/a

2026-01-19 • via Nuitee
M
Marian • couple • us
3
This hotel needs to be rehabbed and restaffed before it can charge these prices.
Pros:

The only positive aspect of our overnight stay was the proximity to Wagner House, a nearby wine bar/restaurant. The restaurant is in walking distance from the Hampton Inn and was comparable to an establishment one would find in Chicago. A truly exceptional and unanticipated treat.

Cons:

The room and bathroom are in serious need of updating. There was a permeating odor in the room that was reminiscent of sewer gas. Overall cleanliness and appearance of the room was below average. The cleaning staff needs to be trained. The designated Vending Machine area needs to actually have vending machines. The desk staff lacks energy and is not what could be described as welcoming. The breakfast was lacking in healthy options. Neither the coffee nor the orange juice was drinkable. We had reserved what we believed to be a higher end room in a four+ star hotel. We were completely disappointed.

2026-01-19 • via Nuitee
J
Jessica • couple • us
8
Pros:

Clean & comfortable

Cons:

Needs a bar & restaurant.

2025-11-21 • via Nuitee
J
Joseph • family_with_children • us
10
2025-11-08 • via Nuitee
J
Joseph
8
Pros:

The room was clean, the staff was nice and the breakfast bar was very good

2025-10-13 • via Nuitee
V
Virginia Diane • partner
6
Pros:

I really liked our room. It was very clean and updated. The breakfast lady spent more time talking to her friend that was there eating her free breakfast then she did tending to the breakfast bar. The front desk was very very nice. We did have a seedy character that appeared to be on drugs outside our door when we came in after dinner.

2025-10-11 • via Nuitee
E
Effie • family_with_children • us
9
Pros:

The patio sitting area very comfortable

Cons:

No microwave in room

2025-10-09 • via Nuitee