Best Western Poway/San Diego Hotel

Hotels
•
Best Western
7.2 (219 reviews)
13845 Poway Road , Poway , US
+1 858-748-6320

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Quiet property
Good value/price
Convenient location for local appointments
Decent breakfast options (milk/juices, variety)
Cons:
Strong room odors and cleanliness issues (smell, gnats)
Rusted/unclean bathtub and general room wear
Uncomfortable beds and firm pillows
Breakfast timing/availability and messy service area
Early check-in fee / refund policy complaints

Categories

Cleanliness
4.5
Multiple reviews report strong unpleasant odors in rooms, rusted/unclean bathtub, gnats and carpet/upkeep issues — cleanliness is a clear weak point.
Service
8.2
Staff frequently described as nice and helpful (housekeeping praised, check-in noted as great), though one report criticizes refund policy and early check-in charges; overall service sentiment is positive with isolated policy complaints.
Location
8.2
Several guests mention convenient location (good for local appointments; price/location noted positively), though one comment noted the property is set toward the back of Poway — generally favorable.
Room Quality
5
Rooms reported as old, with strong smells, A/C odor issues, rusted bathtub, uncomfortable beds and poor toiletries/towel condition — room quality is below average.
Amenities
7.8
Breakfast availability and basic amenities are present and appreciated (variety, milk/juices), but reports of messy breakfast area, broken yogurt dispenser, small soap/towel issues and loose shower dispenser lower the score slightly.
Value for Money
8
Multiple guests explicitly call the property good value or reasonably priced; despite some cleanliness/room issues, price-to-expectation is generally positive.
Food and Beverage
7.5
Breakfast generally praised for options and fresh items (milk/juices), but timing inconsistencies, limited selection at times and service-area messiness were noted.
Overall Experience
8.4
Overall stays are often described as quiet and satisfactory with friendly staff and good value, but persistent cleanliness and room-condition issues detract; net experience skews positive due to service/location/value despite those negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Outdoor Pool for Relaxation

Enjoy a refreshing dip in the outdoor pool at Best Western Poway/San Diego Hotel, perfect for unwinding after a busy day of exploring the area.

Convenient Amenities

With free WiFi, cable TV, microwave, and refrigerator in each air-conditioned room, your comfort is our priority. The hotel also offers a 24-hour front desk, luggage storage, and dry cleaning services for your convenience.

Close Proximity to San Diego Attractions

Located in Poway and just 29 km from San Diego International Airport, our hotel provides easy access to the vibrant city life and popular attractions.

Book your stay now at Best Western Poway/San Diego Hotel for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.2
Based on 219 reviews
Cleanliness: 4.5
Service: 8.2
Location: 8.2
Room Quality: 5
Amenities: 7.8
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.4
A
Araceli
8
Pros:

The staff was nice

2025-10-09 • via Nuitee
A
Aron
8
Pros:

It was pretty laid back. Most everyone staying here was in town for the Rodeo and work. I was here for work and it was quiet. Room service does great and cleans everyday if you need.

2025-10-04 • via Nuitee
R
Rizalina
2
Not a place we would recommend!
Pros:

The room smelled terrible. We had to go to Walmart and buy some Fabreeze, plug in room deodorizers, and candles to overcome the damp, overpowering smell. The price and location were good but the smell of the room kinda ruined our stay. Lots of gnats too for some reason.

2025-09-29 • via Nuitee
D
Denisha
4
Pros:

Room stunk
A/C stunk
Bath tub was rusted and unusable!

2025-09-28 • via Nuitee
J
Jose
2
Pros:

The room stink

2025-09-15 • via Nuitee
A
Alexandra • partner
6
Pros:

It was an okay stay, we did notice a funky smell in the room when we first arrived. We requested another room but that one turned out to smell more so we stayed at our original room. Overall it was a nive stay with no interruptions and the cleaning lady was really nice. They did let us know that the breakfast was going to be served at 6am-9am but both mornings it was served at 7am. They had a good variety of breakfast options which was a plus.

2025-09-14 • via Nuitee
N
Nikolina
2
Pros:

Service and refund police is terrible

2025-09-09 • via Nuitee
P
Ping Cheng
4
early check in cost $35!!
Pros:

Cannot do early check in, but after mountain hiking in the morning and etc, wait till 3:00pm is too much!! If early check in and I will be charged $35 as I was told by the front desk clerk

2025-09-02 • via Nuitee
F
Fernando • partner
4
Pros:

Old and rooms smell!

2025-09-01 • via Nuitee
J
JoAnn • solo_traveller • us
8
Pros:

Didn't know til the last 2 days -- that your knowledge of am breakfast have morning breakfast. I didn't have breakfast though days I waited for my pickup to visit my family 1-2hrs aways.

Cons:

Notifying of the breakfast . Reported my TV remote did not work . I came to my room late in the evening. And it was not corrected. And I didn't want to come to office or let an employee enter my room.

2025-09-01 • via Nuitee
K
Kendrick • family_with_children • ae
8
Good Value
Pros:

Good value and the room was well organized, with all features in good condition. Everything appeared to be well maintained.

Cons:

The breakfast area was not up to scratch. We had to ask for cutlery and milk, and it was messy. The yogurt dispenser was not working. Selection was somewhat limited

2025-09-01 • via Nuitee
J
Janet
10
Vet appointment for 2 dogs
Pros:

Nice hotel. Quiet and clean. Perfect location for our veterinarian appointment at Frosted Faces in Ramona.

2025-08-27 • via Nuitee
• couple • us
3
Pros:

Breakfast had good fresh milk and juices thanks for the food

Cons:

The beds are very uncomfortable and the pillows feel likes rocks also I was given a room with to full beds and not queens worst sleep ever could of slept outside and not noticed

2025-08-25 • via Nuitee
N
Neil
8
Pros:

Y

2025-08-22 • via Nuitee
A
Andrew • couple • us
10
2025-08-12 • via Nuitee
C
Coffman • family_with_children • us
7
2025-08-10 • via Nuitee
M
Mariana • couple • us
8
2025-08-07 • via Nuitee
Y
Yolanda • partner
10
Pros:

The breakfast selections were very good, the check-in was great and the parking and room size were excellent. It was the choice of toiletries and towels that left something to be desired: the sink soap bar is miniscule and only ONE, the bath towels are just adequate. The soap dispenser in the shower is not attached and therefore hard to use. I recommend a change in those items. Thank you.

2025-08-04 • via Nuitee
D
denise • family_with_children • us
4
Needs an overhaul
Cons:

Tub not clean. Condition of room poor

2025-08-04 • via Nuitee
L
Long • couple • us
10
舒适轻松
Pros:

好

Cons:

不需要了

2025-08-02 • via Nuitee