Quality Inn & Suites Lubbock South

Hotels
•
Quality Inn
6.7 (372 reviews)
5828 I-27 S , Lubbock , US
+1 806-763-6500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/attentive staff (cleaning staff frequently praised)
Good breakfast (several guests described it as excellent)
Convenient, central location
Some rooms reported as clean and well kept
Cinnamon-roll waffle specifically called out positively
Suitable for longer stays for some guests
Cons:
Pool closed frequently / permit/inspection issues
Broken fridge and ice machines
Room cleanliness issues (stains, leftover clothing) and a reported roach
Uncomfortable beds and general room wear (TV/shower problems)
Rude or unhelpful front desk staff and key card problems
Perceived poor value for the price paid

Categories

Cleanliness
6
Mixed reports: several guests praised cleaning staff and described rooms as very clean, but multiple reviews report stains, leftover clothing, bad smells and even a roach — overall slightly below average cleanliness.
Service
7.8
Mixed but generally positive: several guests called staff amazing and attentive (especially cleaning staff), though there are multiple reports of rude or unhelpful front desk behavior and unresolved issues.
Location
8
Consistently positive: multiple reviewers cited the hotel's convenient location (near family, school and central points), making location a clear strength.
Room Quality
5.8
Underwhelming for some guests: frequent complaints about broken fridges, nonworking TVs, falling showerheads, uncomfortable beds, stains and general wear — overall slightly below average room quality.
Amenities
6
Mixed and inconsistent: many amenities were unavailable or broken (pool closed/permit issues, ice machines down, minimal gym), while some on-site offerings (breakfast area) functioned — slightly below average.
Value for Money
5.5
Perceived as poor by some guests: several reviewers felt the cost did not match the condition or service (one cited paying $250/night for a dirty room), though others stayed long-term for convenience.
Food and Beverage
7.8
Generally positive but inconsistent: many guests praised the breakfast (some called it 10/10, liked cinnamon-roll waffles), while others reported missing items, poorly prepared breakfast or bad coffee.
Overall Experience
6.7
Mixed overall: a combination of praised staff and good breakfast plus frequent operational issues (closed pool, broken appliances, room condition problems) yields an average, mixed overall experience consistent with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location in Lubbock, Texas

Modern Amenities for Comfort

Quality Inn & Suites Lubbock, just 7.9 km from Jones AT&T Stadium, provides a 3-star experience with a 24-hour front desk, business center, and free WiFi. The rooms feature flat-screen TVs, air conditioning, and some even have a seating area. Enjoy the convenience of a fridge in your room and make a splash in the indoor pool. Whether you're in town for business or leisure, this hotel caters to your needs.

Family-Friendly Accommodation

Ideal for families, Quality Inn & Suites Lubbock offers spacious family rooms ensuring everyone has a comfortable stay. The private bathrooms come with complimentary toiletries and a shower. Plus, the hotel's proximity to Lubbock Preston Smith International Airport, just 13 km away, makes traveling a breeze.

Ready to experience comfort and convenience in Lubbock? Book your stay at Quality Inn & Suites Lubbock today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBB

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.7
Based on 372 reviews
Cleanliness: 6
Service: 7.8
Location: 8
Room Quality: 5.8
Amenities: 6
Value for Money: 5.5
Food and Beverage: 7.8
Overall Experience: 6.7
J
Jacqueline • family_with_children • us
1
2026-11-05 • via Nuitee
J
Jobe • family_with_children • us
7
2026-11-01 • via Nuitee
B
Briana • couple • us
10
Pros:

Been staying here for a while now due to my husband job all the staff is amazing breakfast 10/10 the cleaning lady’s are amazing there always asking if we need something in our room everything is great at this hotel 🫶🏻

2026-10-29 • via Nuitee
B
Bradley • solo_traveller • us
6
Pros:

The location and how easy it was to get to the achool

Cons:

The fridge was broken said something they never fixed it. The pool was down for matinee. The 2nd floor ice machine was broken. The matinee team did not seem to be working at all

2026-09-13 • via Nuitee
C
C • solo_traveller • us
3
First and definitely the last time
Pros:

I liked the distance it was to my sister's place. Two of the staff were nice and they were the women.

Cons:

First room was not clean at all. Stains on couch and windows cracked. There was also underwear and clothes from other people that stayed before and one light didn't work in bathroom. We got switched to another room and the showerhead fell off. The pool was closed. The TV didn't work and no one fixed it. The guy at front desk said it wasn't his problem. Trash all in parking lot. Key cards didn't work for back outside door, so you had to walk all the way around to front door entrance. Key cards stopped working after first night and had to get the done over again. Ice machines downstairs not working.

2026-09-11 • via Nuitee
B
Bradley • solo_traveller • us
6
Okay to stay in for short period of time
Pros:

The fridge dud nit wirk well. The breakfast was missing waffles

Cons:

The fridge not working. Bed was not comfortable at all.

2026-09-04 • via Nuitee
J
Jon • extended_group • us
8
2026-08-27 • via Nuitee
C
Carolette • family_with_children • us
5
2026-08-14 • via Nuitee
J
Jon • family_with_children • us
10
2026-08-11 • via Nuitee
C
Cesar • couple • us
9
2026-08-10 • via Nuitee
G
Gilbert • couple • us
8
It was good only problem swimming pool being closed for inspection.
Pros:

It was exceptionally cleaned.

Cons:

The Swimming Pool was closed due to an inspector failure to show up in a proper manner. They’ve informed me that they were waiting for the inspector for 2 weeks.

2026-08-02 • via Nuitee
L
LeeRoy • couple • us
10
very nice and clean hotel 10/10
Pros:

very clean and love the cinnamon roll waffle

Cons:

how the staff was rude

2026-07-20 • via Nuitee
A
Ashley • solo_traveller • us
10
2026-07-13 • via Nuitee
S
Saharra • solo_traveller • us
10
2026-06-18 • via Nuitee
L
Larry • couple • us
10
2026-06-02 • via Nuitee
M
Marisa • family_with_children • us
3
Not as advertised amenities
Pros:

Did not stay here

Cons:

At check in we saw that the pool area in lobby was closed. We asked the desk clerk and he stated they didn’t have a permit needed we specifically booked this location for the pool and hot tub amenities. We asked for a refund and were told manager would call next day and they did not.

2026-06-02 • via Nuitee
K
Keith • couple • us
9
Very pleasant stay
Pros:

Good breakfast

Cons:

No automatic doors

2026-06-02 • via Nuitee
V
Veronica • couple • us
10
Muy favorable
Pros:

La verdad está muy limpio y el servicio muy atento tiene buena ubicación

2026-05-30 • via Nuitee
A
Alina • solo_traveller • us
8
2026-05-28 • via Nuitee
V
Veronica • family_with_children • us
8
2026-05-28 • via Nuitee