Four Points by Sheraton - San Francisco Airport

The hotel is well located, close to the airport. Staff is really friendly and you get complimentary uber ride to the airport.

The hotel is not in good shape. First, the corridors smells bad and the rooms need maintenance.

It is fine for a night, but not more than that.

Value and comfort

Room had a strong urine smell but

Ease of parking and check in; clean and comfortable room.

IHOP and gas stations

Staff is amazing. True hospitality. Bed is so comfy! Super hot shower. So clean! Amazing sheets. Great to watch TV in bed! Lots of restaurants nearby on Grand Ave. Cant

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The staff was extremely welcoming and helpful and friendly

Friendly front desk agent. The front desk agent lady who checked me in is so sweet and helpful.

Great pricing for the area

What I like: safety, clean and cl9se to the airport.
What I did not like: Is only the path to the lobby, it's a stair. Hard to carry luggage.

A lot of hair left in the bathroom. All over the shower and the floor. Floor in the rest of the room was sticky. This was our second time staying at this property because it’s close to SFO. Definitely no where near as clean as it was the first time.

Carpet could use up keep

The gentleman at the front desk was very personable, helpful and very nice. Excellent checking experience

Great hotel - especially for families (many rooms with connecting doors). Spacious, clean, and a convenient location near the 101 freeway. It's also surprisingly quiet, given the proximity to the airport and freeway. Easy check-in, and the hotel has a restaurant/bar, which is a nice option to have. Heads up - parking is $20, so plan accordingly. Will definitely return!

I had an unacceptable and deeply disturbing experience at your hotel that has left me both dissatisfied and offended. At approximately 10:40 AM—well before the 12:00 PM checkout time—a housekeeping staff member opened my hotel room door without knocking while I was changing. My wife was in the restroom at the time, leaving me completely exposed and vulnerable.

This was not only a blatant violation of privacy but also entirely inappropriate behavior, especially from someone who works in a hospitality setting and should understand the importance of guest comfort and boundaries. The staff member appeared unfazed when I immediately closed the door, which makes me question whether this is a routine occurrence with other guests.

When I reported the incident to the front desk, I was met with dismissive remarks suggesting she had probably knocked. This was entirely false—my room was silent, and I clearly saw and heard the door being opened without warning. To have my lived experience denied and minimized by your staff was insulting and unacceptable.

This experience has destroyed my trust in your hotel brand. I will not be staying at any Four Points or Sheraton properties in the future, and I will be sharing this experience so that others are aware of the lack of respect for guest privacy.

Convenient if you need to be near the airport. It's in an industrial part of SF so not as many people around or things to do or walk to that's appealing. But reasonable to find a Costco down the road if you need gas and fast food place around. I wasn't there for the scenery just for a clean room and reasonable nightly rate so I can attend a concert in the City.