Eastern & Oriental Hotel

Hotels
9.1 (4221 reviews)
10 Farquhar Street , George Town , my

listing image 1
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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Beautiful and historic building
Spacious and luxurious rooms
Cons:
Issues with cleanliness in some rooms
Noisy guests on the first night

Categories

Cleanliness
8.38
The rooms had a strange smell and were a bit sparse.
Service
9.85
The reception was responsive to noise complaints and overall service was high standard.
Location
9.39
The hotel location is good, not right in the center but easily accessible.
Room Quality
8.34
Rooms in the heritage wing were less luxurious and had issues, but the overall room experience was grand.
Amenities
9.37
Excellent facilities including a stunning pool and good club lounge.
Value for Money
8.83
Generally good value, though some areas may not meet 4-5 star expectations.
Food and Beverage
9.38
Breakfast options were lovely and the snacks at the club lounge were appreciated.
Overall Experience
9.25
Historic building with some shortcomings, but a lovely experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:13

Property Description

Luxurious Accommodation: 5-star rooms with top-notch amenities, including air conditioning, flat-screen TVs, and private bathrooms, ensure a comfortable stay.

Fantastic Facilities: Enjoy a refreshing swim in the outdoor pool, work out at the fitness centre, or savor delicious meals at the on-site restaurant.

Convenient Location: Situated near popular attractions like Wonderfood Museum and Penang International Airport, making it an ideal choice for tourists.

Contact us now to book your stay at the Eastern & Oriental Hotel in George Town!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Effective 1 June 2014, the Penang State Government will be imposing a local government fee of MYR 3 per room per night, payable directly to the hotel upon check in.

- The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

- Please note that for bookings of 3 rooms or single booking with more than 3 nights and above, the hotel requires a 30% prepayment upon reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for MYR 406 per person per night when using an existing bed.
    People no matter the age stay for MYR 413 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 4221 reviews
Cleanliness: 8.38
Service: 9.85
Location: 9.39
Room Quality: 8.34
Amenities: 9.37
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 9.25
C
Claire • couple • au
10
Magnificent!
Pros:

Everything!

Cons:

Our room needed a couple of chairs and a table to eat from.

2026-03-28 • via Nuitee
H
Hui Sun • couple • my
9
2026-03-28 • via Nuitee
S
Sidibe • family_with_children • my
10
Pros:

Le breakfast et le calme de l'hôtel !

2026-03-28 • via Nuitee
S
Stephanie • couple • gb
4
5 star price, mediocre experience. Wouldn't recommend, wouldn't stay again.
Pros:

Room was quite nice, bed was comfy. Large bathroom, separate sinks. Good egg station at breakfast.

Cons:

We were overwhelmingly disappointed with this hotel and the experience we had whilst staying here. The staff were incredibly unhelpful, unwelcoming, and at times, rude. For a supposedly 5 star hotel, there was an appalling service level in comparison with other 5 stars. We booked this hotel as part of our honeymoon, so we can absolutely assure all those looking to book here that you will not receive a 5 star experience if you stay here.
There are 2 entrances to this hotel, it is not made clear when booking, however one entrance is around the back of the building which feels a bit odd - the whole hotel is disjointed and not well planned at all. It also makes it more difficult to leave/ enter the building as you end up needing to walk around the whole building to get to the main road.
The other extremely disappointing element is that the room we booked promised us "exclusive use" of the Victory Annex pool. We absolutely did not have "exclusive use" of the extremely busy pool. It was so busy that there were no sunbeds available for us to use when we did attempt to use the facilities. The pool is quite small, right next to an ongoing building site and so is loud and smelly. Honestly, it was unbelievably disappointing.

2026-03-28 • via Nuitee
M
Mohamad Anas • family_with_children • gb
8
Cons:

The only thing I did not like was that porters were not available to take my luggage. When I arrived, we had to bring our luggage to the reception and the receptionist himself brought them up to our room

2026-03-28 • via Nuitee
M
Michelle • solo_traveller • my
10
Pros:

It’s a beautiful antique hotel perfect for a quiet vacation or for couples

2026-03-28 • via Nuitee
S
Stevenson • family_with_children • au
10
2026-03-28 • via Nuitee
K
Katharina • couple • ch
10
2026-03-28 • via Nuitee
B
Buranima • family_with_children • th
10
It made wish I was born in the 1880’s and was here when it first opened would have been awesome to experience it then
Pros:

The large hall ways to head to the rooms, the old world feel was there and it made you feel like you were back in the 1800’s. The staff were wonderful and very helpful. The breakfast was wonderful as well.

2026-03-27 • via Nuitee
M
maneeta • couple • my
10
2026-03-27 • via Nuitee
L
Leanne • couple • sg
10
Pros:

This is an outstanding heritage hotel with a rich sense of history and charm. We stayed in the Victory Annexe, and the king-sized room was excellent, offering a lovely sea view. The room was spacious, clean, and tastefully styled with a retro feel.

The location is very convenient, just a short distance from Georgetown, making it easy to explore the area. I also particularly enjoyed Farquhar’s Bar — a great spot within the hotel to unwind.

2026-03-26 • via Nuitee
M
Mark • couple • gb
10
2026-03-26 • via Nuitee
P
Patrick • couple • us
10
Classic charm. Great staff.
Pros:

Excellent! Great staff - thanks again, Izzati.
Wonderful breakfast buffet.

Cons:

Nothing

2026-03-25 • via Nuitee
C
Christele • family_with_children • fr
8
Bad info at the time of booking.,
Pros:

Booked 2 rooms. One for my husband and I and one for my two kids 26 years old. Were in two se[arate wings with free access to different breakfast place. Also they had free drinks in the evening and we did not.

It Would have been nice toi be informed at the time of bookingl Luckily we live in KL so ok but not acceptable for most people..

2026-03-25 • via Nuitee
A
Alan • couple • au
10
Pros:

everything

Cons:

nothing

2026-03-25 • via Nuitee
B
Béatrice • couple • fr
9
2026-03-25 • via Nuitee
M
Marian • couple • gb
10
Very grand colonial hotel.
Pros:

Lovely room. Excellent breakfast. Beautiful swimming pool area.

2026-03-25 • via Nuitee
K
Katherine • solo_traveller • my
8
Stylish and sophisticated, but didn’t quite deliver the seamless luxury I expected.
Pros:

My top three favourite aspects of the stay were the beautiful seaside view, the in-room bathtub, and the included breakfast. The turn-down service was a thoughtful touch, and the breakfast staff were especially attentive and welcoming.

I also appreciated the in-room amenities, including the toiletries, housecoat, slippers, and complimentary coffee and tea, which added to the overall comfort of the stay.

Cons:

During my stay, the fitness centre and spa were under renovation and therefore not accessible. There was also noticeable drilling noise during the day as a result. Additionally, a wedding or special event took place, and the music was quite loud in the morning, which impacted the overall sense of quiet.

I also found that the pool shown in the photos differed from the one available to guests in my section (Heritage side vs. Victory Annex), which was a bit misleading. The bathtub setup did not match the photos either, as a tray was not provided—even after requesting one.

Overall, while certain areas of the property feel very elegant and well-designed, other aspects felt inconsistent with that standard.

2026-03-24 • via Nuitee
F
Fiona • couple • gb
10
Pros:

Beautiful heritage building oozing charm

Cons:

Nothing

2026-03-24 • via Nuitee
Z
ZIHAH • extended_group • cn
10
2026-03-24 • via Nuitee