Holiday Inn Express Hotel & Suites Dayton West - Brookville by IHG

First the positives, the staff was friendly and linens and towels were clean.

The hotel is very “tired”. The bathroom shower had mold in the corner of the grout and around the drain. There was hair on the floor behind the toilet. There was a handprint (from dirt) on the shower wall. The shower hook on the door was corroded and the ceiling was bubbled. The ceiling may have been due to the fact there was no exhaust fan in the bathroom. It appears there may have been one but got removed, there is a blank spot in the light switch panel. There were also crumbs along the base of the bed. I wanted to adjust the thermostat in the middle of the night, but it had an error message.

Breakfast was minimal and there was only 1 yogurt and 1 carton of milk left when we went down at 7am. Also had to wait for eggs to be brought out

Although this did not become issue as the room was quiet, I am a rewards member and my profile says I like a room away from the elevator and the room I was given was directly across from the elevator.

Check in was terrible. I asked for a receipt and was told their printer was down but she could email me a copy. The email was blank and I did not feel like standing in line for another 10 minutes to recieve nothing again. Once back in my room, I noticed a lot of stuff that was very dirty. Too much to list individually. The bathroom needs to be gutted and remodeled. It is outdated, falling apart, moldy, and rusty. The sheets are frayed and really worn. Mirrors were filthy and cobwebs in the heating/cooling unit. The hallway ouside my room smelled really musty. I have stayed at a bunch of Holiday Inn Expresses and this one ranks at the bottom. I wish they all could be as clean, updated, and safe as the one in Indianapolis.

Biscuits and Gravy Excellent!

Very convenient off the highway. Clean and quiet.

Staff was great, room outdated, shower was dirty, and bed sagged on one side had to sleep in middle of king size bed.

The parking area has good lighting and seems safe.
The room…
The carpet feels dirty, and both sink and tub/shower drains are clogged.
I had to turn off the water twice while showering to allow the water to drain.
My wife had over a half of sink of water trying to brush her teeth.
The beds are comfortable and the A/C works great.

AC didnt keep the room cold

Blinds in the room didn’t work, bathroom sink would take a long time to drain

We were given a room that was not ready. Bed not made and bathroom not cleaned. Moved to another room. When there, the toilet was broken! Then we were told there were no more rooms available with two beds. After much arguing, they “found” one. Of course it was ext to the elevator. Turned out to be not too noisy. We asked for some compensation but were told absolutely not! I have stayed here many times and recommended many times. Not so sure of futureuse

It was close to family. Sign out front was not lit up at night and was hard to find at might.

Convenient, nice staff, easy check-in

Make this your last resort place to stay. If you can find another place even for a few miles, do it. First room, interstate noise was so loud TV had to drown it out. TV remote broke also. Left that room, second room light in bathroom strobed. I saw someone else had a bathroom light issue 1 yr ago - hmmm. The hotel had just a stale smell everywhere, even in the 2 rooms I tried. Back to second room- HVAC would not shut off- I had to unplug it. OK- Positive - great bed, shower, chair, internet. Just needs a major touchup on everything. Breakfast - I passed - looked like 2 days old warmed up stuff. Understanding English was a slight issue too.

Sign at main road was hard to see due to bushes covering the sign.

Walked into our room. Two empty beer bottles in the room along with dirty used q tip on the floor.
I didn’t say anything as we were exhausted from traveling. You need to make sure your staff is actually cleaning and doing things right.

Shower water pooled; overall cleanliness was mediocre. Don’t recommend

Was a little outdated but otherwise fine

If you value clean, not broken rooms, don’t come here. We got there late, and I had called ahead twice. The first time around, the lady was rude but I let her know I’d be in late, then called again when we were 2 1/2 hours out, and they said that was fine as check in didn’t end until sometime in the morning (3 or 4). We got there and check in itself was pretty smooth! After being on the road for a long while, we just wanted to shower and sleep. We went to go shower and there was a dirty washcloth on the shower head. Then we went to actually shower and the shower drain was almost completely clogged. The water was up past my ankles in minutes. We went to go to bed and the room was hot, so we went to turn on the AC. The AC didn’t work. (The next morning we found out the person we talked to had known about the broken AC and the person the night before had not) After lying there for a while, it was too hot to sleep, so we went down to the front desk to ask what could be done. We get down there and are informed they are sold out of suites, which I knew as I’d checked the day before if they had any more suites available out of curiosity, and they did not. (why you would intentionally sell a room that you know has an issue?) She said they could move us and it had to be to a “deluxe room”, it was an “upgrade” she said. It had a broken door, crooked bath spout, & a clogged shower drain. Overall, a pretty terrible experience and I do not recommend coming here. Have pictures as well 😕

Breakfast was the best of all motels we’ve stayed at from Texas to New England.

Mushy odor as soon as you enter the property, shows the age. Main door didn’t get locked, noticed the next morning when stepped out for breakfast. Limited options at breakfast, pancake machine was out or order, No boiled eggs, milk isn’t refilled appropriately

I was pleasantly surprised with this hotel. It was modern, clean, and comfortable. The room was very large. The hotel was dog friendly. The pet fee was very reasonable. The staff was friendly and helpful. Breakfast was good. I would recommend this hotel and would stay here again.