Casa Mexicana Cozumel

Hotels
Independent
9.2 (144 reviews)
Ave Rafael E Melgar 457, Cozumel, QROO, 77600 , Cozumel , MX

Facilities

Free breakfast
Boat tours nearby
Parasailing nearby
Free bicycles on site
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Inconsistent breakfast quality
Bar not always open

Categories

Cleanliness
9.3
Facilities were noted as clean and well-maintained.
Service
9.8
Consistently praised for friendly and accommodating staff.
Location
9.8
Described as very convenient with easy access to bars, restaurants, and shopping.
Room Quality
9.3
Rooms are reported to be clean and comfortable with great views.
Amenities
8.8
Standard offerings, though the bar was frequently closed.
Value for Money
8.8
Generally considered a good value considering location and service.
Food and Beverage
8.3
Breakfast variety acknowledged, but some comments suggest it was mediocre at times.
Overall Experience
9.5
Guests express a positive sentiment with many mentioning return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:26

Property Description

Recreation Amenities and Terrace View:
Unwind in the outdoor pool or soak in the view from the terrace. Relish the tropical surroundings in style.

Dining and Bars:
Indulge in a variety of culinary pleasures - from the snack bar/deli to room service. Sip on drinks at the bar/lounge or poolside bar.

Convenient Amenities and Services:
Stay connected with free Wi-Fi and enjoy services like concierge assistance and babysitting. Plus, take advantage of the 24-hour business center.

Immerse yourself in the heart of Cozumel at Casa Mexicana, just steps away from local attractions. Book now for an unforgettable stay!

Important information:

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

  • General

    Gap period enforced between guest stays - 24 hours

Location

Guest Reviews

9.2
Based on 144 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.8
Room Quality: 9.3
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9.5
L
LAUREN partner
10
Pros:

The property was in a great location. Everyone was friendly and helpful. Breakfast was great!

2025-09-24 via Nuitee
R
Ryan
10
Pros:

Awesome location! Walking distance to many bars and restaurants! Super friendly staff and clean rooms. I will definitely be back!

2025-09-21 via Nuitee
B
Ben
8
Pros:

For business travel or a quick 1 night stay before jumping on a cruise ship it’s ideal. Right in the heart of town and walking distance to shopping, the ferry to Playa, restaurants…. It’s not fancy but it is best option in the area

2025-09-16 via Nuitee
C
Cinthia
10
Good expensive
Pros:

Great customer service.

2025-09-13 via Nuitee
D
Debra family
10
Pros:

The trip was over my birthday and the staff even surprised me with a special birthday decorated room!!!!! Breakfast "buffet" is always fresh options and very tastey!! We will always stay at Casa Mexicana when in Cozumel!!!!

2025-09-11 via Nuitee
T
Tracy
8
Convenient location and friendly
Pros:

Great place, super convenient, near to everything. Nice breakfast and friendly staff. Meeting and hanging out with fellow travelers at bar and in beautiful lobby was definitely a highlight

2025-09-07 via Nuitee
P
Pamela partner
10
Pros:

Great location for walking to all restaurants, decent breakfast, great service, very clean, super comfortable bed, great ocean view room!

2025-09-03 via Nuitee
E
Emily Claire partner
10
Pros:

Everyone was very accommodating, the facilities were clean and our room was great. Breakfast was definitely a highlight for my husband and I.

Shoutout to Vicente - it was a pleasure seeing him everyday. Thank y’all!

2025-08-30 via Nuitee
B
blake
10
Pros:

Fun spot next to the port

2025-08-27 via Nuitee
K
Khristine friends
8
Pros:

Hotel is in a good location, taxis outside the door to take you where you want. Hotel bar was never open and room service selection was not that great.

2025-08-08 via Nuitee
D
Daniel partner
10
Pros:

We stayed on top floor balcony facing the water and it was beautiful. The breakfast was very good, lots of variety. Don't leave your plate unattended because it's open air area and birds will take your food.

2025-07-30 via Nuitee
S
Sherri friends
6
Pros:

Breakfast, which was included was just ok, at best. If your room balcony bordered the center dining area on the second floor, sleeping in was only possible if you had earplugs. Barking dogs in the building as well as screaming children just reverberated throughout the center of the building. If peace and quiet is what you are looking for at this hotel, I’d look at the rooms with the ending numbers of -09 through -20. Also be ready for banging and drilling from some sort of renovation work being done in this hotel after 8 am each week day.

2025-07-28 via Nuitee
P
Penny L
10
Pros:

I have stayed here many times. Convienent downtown location. Walk to market and restaurants. Staff is very friendly and accommodating.

2025-07-24 via Nuitee
C
Christopher
10
Pros:

Casa Mexicana has been my go-to place to stay for the past 6 years. Located right downtown, it's very convenient and there are a lot of restaurants and shopping nearby. There are always Taxis waiting just in front which makes it easy to go anywhere on the island.

The staff at Casa Mexicana are all very friendly and do everything they can to make my stay comfortable. Rooms are very clean and the air conditioning is excellent in the rooms.

I highly recommend Casa Mexicana to anyone wanting a clean, cool, convenient place to stay while on Coumel.

2025-07-20 via Nuitee
T
Todd Mitchell family
10
Pros:

Great staff and hosts. The breakfast was very good. Very clean.

2025-07-11 via Nuitee
J
Joe
6
Pros:

First the good. Clean, nice rooms. Great Breakfast buffet. Awesome location. Now, the not-so-good. The wifi was so weak as to be useless. The view that I had was of a parking garage and the patios of businesses. Finally, there are no fans in the room to dry scuba gear. I asked for one, but was told "I'll see if one is available." Apparently, there wasn't one available because I never received one.

2025-07-06 via Nuitee
A
Alfredo family
10
Pros:

very welcoming and conveniently located .

2025-07-03 via Nuitee
A
ariadna partner
8
Pros:

Great Location

2025-07-01 via Nuitee
J
JOHN
10
Casa Mex is awesome
Pros:

Feels like home away from home. Always friendly, helpful staff especially Monica who went out of her way to help me with WiFi signal problem. Breakfast always brightens my day and coffee is better than Starbucks.
Gustavo always available to lend a helping hand and interact with guest. Always smiling.

2025-06-28 via Nuitee
H
Henry
10
Pros:

Location location breakfast!

2025-06-26 via Nuitee