Comfort Suites Houston West at Clay Road

Hotels
•
Comfort Suites
8.1 (414 reviews)
11440 Clay Road , Houston , us

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast options
Spacious accommodations
Cons:
Cleanliness issues reported
Unprofessional service from some staff
Noise disturbances
Inconsistent amenities availability

Categories

Cleanliness
7.54
Mixed feelings due to reports of issues like dead cockroaches and strange smells, but some rooms were noted as clean.
Service
8.01
Overall friendly staff, though a few complaints about unprofessional service were noted.
Location
8.55
Conveniently located for business, with easy access to necessary locations.
Room Quality
8
Rooms are spacious and comfortable, but issues like weird smells and broken AC were mentioned.
Amenities
8.03
The amenities were nice, but lacked certain conveniences like toothpaste and had mixed reviews on breakfast.
Value for Money
8.49
Generally perceived as affordable for the quality provided.
Food and Beverage
8.04
Breakfast received positive feedback; however, issues with food quality and inconsiderate behavior during meal times were mentioned.
Overall Experience
8.11
A varied experience with both positive aspects and significant issues noted, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:12

Property Description

Convenient Location
Located in West Houston near major highways and airports, Comfort Suites Houston offers easy access to the city's attractions and business centers.

Comfortable Suites
Enjoy spacious accommodations equipped with modern amenities like refrigerators, microwaves, and whirlpool bathtubs in select suites, ensuring a relaxing stay for all guests.

Business-Friendly
With a fully-equipped business center, free WiFi, and meeting facilities, this hotel caters to the needs of business travelers, making it the perfect choice for your next corporate event or conference.

Ready to experience comfort and convenience in Houston? Book your stay at Comfort Suites Houston now!

Important information:

Upon check-in photo identification and credit card is required. A hold of USD 100 will be placed on the credit card and returned at check-out, subject to a damage inspection.

Guests must be aged 21 or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 414 reviews
Cleanliness: 7.54
Service: 8.01
Location: 8.55
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.11
O
Ottosson • solo_traveller • se
8
2026-07-18 • via Nuitee
Z
Zhenwang • extended_group • cn
8
Pros:

Even the location far from the downtown of Houston, but it is safe for walkability in the night.

2026-07-16 • via Nuitee
S
Shai • family_with_children • us
10
Pros:

Staff was friendly, room was clean. Very nice manager

2026-07-13 • via Nuitee
W
Walker • solo_traveller • us
9
2026-07-12 • via Nuitee
Z
Zeeshan • family_with_children • us
1
I would not recommend for anyone to stay! Bugs, smelly, old
Pros:

Breakfast was decent

Cons:

Staff are not friendly, rooms have a smell, roach in the restroom, pillows are so uncomfortable. Restroom door made a noise and was hard to close, outdated

2026-07-06 • via Nuitee
K
Kevin • family_with_children • us
10
This is a good place to stay. Good breakfast, quiet place to relax.
Pros:

It was clean and organized.

Cons:

Nothing.

2026-07-06 • via Nuitee
J
Jose • solo_traveller • cl
9
Pros:

Las habitaciones

Cons:

El desayuno era pobre

2026-07-06 • via Nuitee
J
Juan Antonio • couple • es
3
2026-07-04 • via Nuitee
F
Francisco Augusto • extended_group • br
10
2026-07-03 • via Nuitee
J
Jennifer • family_with_children • us
2
Left upon arrival.
Cons:

Did not end up staying there because we drove up and didn't feel safe. Cancelled it and stayed somewhere else. Didn't even go in because the outside was so bad.

2026-06-29 • via Nuitee
W
William • couple • us
5
Good breakfast, great staff, rooms and housekeeping need an update.
Pros:

The staff was very friendly and helpful. No complaints there.

Cons:

The room lacked attention. The bath tub appeared to have been painted partway up the tub--apparently trying to hide damaged to the surface. The shower curtain rod was leaning downward so that the curtain wouldn't stay in place all the way to the wall, preventing leaking onto the floor. The bathroom door and trim around it were pealing and appeared to have water damage. I could tell they cleaned the room because it smelled like chlorine and it wasn't anywhere near the pool. Chlorine may be a good disinfectant but there's products out there that don't have that strong, disagreeable odor. With the supposedly high rating shown online for this property, and the price the hotel charges, I anticipated a much nicer quality room.

2026-06-29 • via Nuitee
V
Vane • solo_traveller • us
5
2026-06-25 • via Nuitee
G
Gabriel • extended_group • us
10
2026-06-25 • via Nuitee
J
Jose Luis • family_with_children • mx
6
Good location with average condition
Pros:

Location, lobby was good, food average, space of room was good

Cons:

Bathroom was old and like a cheap hotel, gym not in good condition, bed sheets very plasticky

2026-06-25 • via Nuitee
F
Fernando • couple • pa
4
Cons:

bad maintain in general, outdated, overpriced, you could see dirt and hairs, rooms need urgent make over

2026-06-24 • via Nuitee
T
Tamara • couple • es
10
Excelente
Pros:

Perfecto muy cómodo y cerca de este hay todo tipo para comer

Cons:

Que la piscina era un poco pequeña

2026-06-22 • via Nuitee
R
Richard • family_with_children • us
9
2026-06-19 • via Nuitee
K
Khan • couple • us
7
Cons:

It was very dark. The bathtub looked like it needed to be changed. It was ok but not worth the price paid.

2026-06-18 • via Nuitee
D
Dre • couple • us
6
Pros:

Nice room

Cons:

The breakfast was very limited and hot tub wasn’t working

2026-06-16 • via Nuitee
W
winifred • couple • us
10
The room was nice breakfast was good and the staff was very nice I will use again
Pros:

Clean

Cons:

Nothing

2026-06-16 • via Nuitee