Comfort Suites Houston West at Clay Road

Hotels
•
Comfort Suites
8.1 (352 reviews)
11440 Clay Road , Houston , us

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast options
Spacious accommodations
Cons:
Cleanliness issues reported
Unprofessional service from some staff
Noise disturbances
Inconsistent amenities availability

Categories

Cleanliness
7.54
Mixed feelings due to reports of issues like dead cockroaches and strange smells, but some rooms were noted as clean.
Service
8.01
Overall friendly staff, though a few complaints about unprofessional service were noted.
Location
8.55
Conveniently located for business, with easy access to necessary locations.
Room Quality
8
Rooms are spacious and comfortable, but issues like weird smells and broken AC were mentioned.
Amenities
8.03
The amenities were nice, but lacked certain conveniences like toothpaste and had mixed reviews on breakfast.
Value for Money
8.49
Generally perceived as affordable for the quality provided.
Food and Beverage
8.04
Breakfast received positive feedback; however, issues with food quality and inconsiderate behavior during meal times were mentioned.
Overall Experience
8.11
A varied experience with both positive aspects and significant issues noted, leading to a balanced overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:12

Property Description

Convenient Location
Located in West Houston near major highways and airports, Comfort Suites Houston offers easy access to the city's attractions and business centers.

Comfortable Suites
Enjoy spacious accommodations equipped with modern amenities like refrigerators, microwaves, and whirlpool bathtubs in select suites, ensuring a relaxing stay for all guests.

Business-Friendly
With a fully-equipped business center, free WiFi, and meeting facilities, this hotel caters to the needs of business travelers, making it the perfect choice for your next corporate event or conference.

Ready to experience comfort and convenience in Houston? Book your stay at Comfort Suites Houston now!

Important information:

Upon check-in photo identification and credit card is required. A hold of USD 100 will be placed on the credit card and returned at check-out, subject to a damage inspection.

Guests must be aged 21 or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 352 reviews
Cleanliness: 7.54
Service: 8.01
Location: 8.55
Room Quality: 8
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.11
J
Josué Fernando • family_with_children • mx
8
Pros:

Excelente

2026-02-12 • via Nuitee
G
guerrero • couple • us
10
2026-01-26 • via Nuitee
S
Santa • family_with_children • us
10
Pros:

Location

Cons:

Nothing to say

2026-01-23 • via Nuitee
O
Ora Lee • extended_group • us
5
Cons:

This property needs an upgrade. Compared to other Comfort I have stayed in this was the worst. It making me consider staying somewhere else for my next planned trip.

2026-01-19 • via Nuitee
A
Angela • couple • us
10
2026-01-19 • via Nuitee
E
Edgar • family_with_children • us
10
2026-01-19 • via Nuitee
A
Angela • couple • us
9
2026-01-16 • via Nuitee
E
Esmeralda • couple • us
10
A great place to stay for families
Pros:

The staff

Cons:

The breakfast

2026-01-14 • via Nuitee
R
Rachel • couple • us
9
Overall wonderful stay
Pros:

Nice staff, good selection for free breakfast, room big and comfortable.

Cons:

Wish they had an indoor hot tub.

2026-01-09 • via Nuitee
G
Garza • family_with_children • us
10
2026-01-08 • via Nuitee
J
Jamarcus • couple • us
7
2026-01-07 • via Nuitee
M
Minyoung • family_with_children • us
10
2025-12-30 • via Nuitee
J
John • solo_traveller • us
9
Nice rooms, nice hotel. Average surroundings outside.
Pros:

Rooms are large and comfortable.

Cons:

Front desk at night unfriendly. Also, typical herd of buffalo at breakfast. Free food makes humans act like pigs at a trough. Ridiculous. I wish they charged money for breakfast, even if it was a lot less.

2025-12-27 • via Nuitee
R
Recker • solo_traveller • us
8
Good for the price.
Pros:

Breakfast was great. Was listed as continental breakfast, but had more than danishes and coffee. Waffles, eggs, french toast, sausage, cereal, juice and coffee .

Cons:

Staff was short and didn't know where the room was located to tell me where to park.

2025-12-19 • via Nuitee
B
B • family_with_children • us
7
2025-11-17 • via Nuitee
C
Cindy • family_with_children • us
10
Awesome for the price
Pros:

Cold AC, clean room, and delicious breakfast

Cons:

Maybe a few more pillows on the bed would be nice but no complaints

2025-11-10 • via Nuitee
R
Raul • solo_traveller • us
8
Overall good stay, would definitely stay here
Pros:

Privacy, cleanliness, location, friendly staff, comfortable beds

Cons:

Terrible wifi, housekeeping constantly knocking on doors and making noise. There was a sign at the hotel entrance which said NO PETS ALLOWED; however, a guest with a black dog stayed at the hotel, it was obvious the dog was no service dog, why does the hotel allow this?!

2025-11-08 • via Nuitee
T
Tommy • solo_traveller • us
8
2025-11-07 • via Nuitee
D
Donna • solo_traveller • us
8
My stay was great
Pros:

Breakfast was great

Cons:

No problem with anything

2025-11-05 • via Nuitee
M
Marco • family_with_children • us
10
Pros:

Cleaning services were amazing

Cons:

More better food

2025-11-04 • via Nuitee