Quest Southbank

Hotels
•
Quest Apartment Hotels
8.7 (1707 reviews)
12-16 Kavanagh Street , Melbourne , au

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Cons:
Housekeeping
Noise

Categories

Cleanliness
8.2
Issues reported with cleanliness, such as lack of housekeeping.
Service
9.2
Overall positive feedback, with some mentions of timely assistance.
Location
9.2
Central to attractions, with easy access to MCG and Melbourne CBD.
Room Quality
8.7
Rooms generally well received, but some concerns about maintenance.
Amenities
8.7
Good amenities reported, suitable for families and long stays.
Value for Money
8.7
Generally positive sentiment regarding value despite housekeeping issues.
Food and Beverage
8.2
Breakfast options were limited; availability of food was a concern.
Overall Experience
8.7
Overall enjoyable stay with some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:38

Property Description

Modern Apartments with Fully Equipped Kitchen
Enjoy spacious and modern apartments at Quest Southbank, each featuring a fully equipped kitchen and a private balcony, perfect for a comfortable stay.

Convenient Location near Key Attractions
Situated just steps away from Southbank Promenade, The Arts Centre, and Crown Casino, Quest Southbank offers easy access to Melbourne's top attractions and entertainment venues.

Luxurious Amenities and Services
Indulge in tastefully furnished apartments with private bathrooms, laundry facilities, and a separate living room. Take advantage of facilities like a fitness room, sauna, and free guest WiFi, making your stay both relaxing and convenient.

Experience the best of Melbourne at Quest Southbank - book your stay now and create unforgettable memories in the heart of the city.

Important information:

Please note housekeeping service is not included on Sundays or Public Holidays.

Please note that there is a 1.4% charge when you pay with a Visa or Mastercard credit card.
Please note that there is a 2.05% charge when you pay with a American Express and a 3.02% charge Diners Club credit card.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 1707 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.2
Overall Experience: 8.7
E
Elaine • family_with_children • au
10
2026-02-13 • via Nuitee
J
JOU HUA • family_with_children • tw
10
2026-02-13 • via Nuitee
I
Ian • family_with_children • au
10
Pros:

Wish I could have stayed more rhan 1 night. Amazing room, brilliant locarion.

Cons:

Nothing.

2026-02-13 • via Nuitee
S
Susan • family_with_children • au
8
Pros:

Spacious and clean.

Cons:

Ensuite shower leaks onto the floor. It appears an ongoing problem as the bottom of the door has water damage.

2026-02-12 • via Nuitee
J
JOU HUA • family_with_children • tw
10
2026-02-12 • via Nuitee
K
Karen • family_with_children • au
9
2026-02-10 • via Nuitee
M
Marta • solo_traveller • sg
10
Excellent value for money
Pros:

Location, cleanness, room facilities and size

Cons:

A building is being built just in front of the hotel, so a little bit noisy from 7am onwards.

2026-02-09 • via Nuitee
P
Patrick • family_with_children • nz
8
Location was excellent, Very roomy 3 bedroom apartment that met all our needs
Pros:

Location was excellent, Very roomy 3 bedroom apartment that met all our needs, Staff were pleasant and helpful.

Cons:

Only problem was the Air Con unit was very noisy in the room from the outside unit, still worked though we just had to turn it off at night,

2026-02-09 • via Nuitee
N
Nicole • family_with_children • au
10
2026-02-08 • via Nuitee
K
Kimball • extended_group • au
8
2026-02-08 • via Nuitee
T
Tracy • couple • au
10
Thanks to the team for being so great. Added to the wonderful stay
Pros:

Great location - staff ultra helpful. Very comfortable

2026-01-30 • via Nuitee
P
Paula • extended_group • au
9
2026-01-29 • via Nuitee
S
Sally • couple • au
10
Fabulous
Pros:

Beds comfortable and great location to the tennis

Cons:

Nothing I found

2026-01-29 • via Nuitee
C
Carolyn • extended_group • au
9
2026-01-27 • via Nuitee
J
Jeanette • extended_group • au
9
Would stay again.
Pros:

Woolworths close by. Very clean. One street back from the main road so much quieter. Cafes nearby. Easy 15 minute walk to Melbourne Park.

2026-01-26 • via Nuitee
S
Sally • family_with_children • au
10
Quest Southbank is an exceptional place to stay for the Aussie Open. It’s comfortable, clean and the staff are fantastic
Pros:

Proximity to Melbourne Park for the tennis. And lovely, friendly staff.

Cons:

Nothing.

2026-01-25 • via Nuitee
T
Tracey • extended_group • au
10
2026-01-25 • via Nuitee
L
lucy • extended_group • au
8
Worth booking. Highly reccommend for a tennis stay.
Pros:

Large apartment that's well appointed for myself and two friends. Location great and the staff were lovely and helpful. Perfect for the tennis and easy walk or a taxi away. I would stay here again.

Cons:

Bathrooms need a bit of a modernization. They are fine but the doors in the two bathrooms didn't shut properly and if you are sharing people can see right in if you don't put something to keep the door somewhat closed. The taps and toilet also didn't seem to drain properly (in our room anyway) Apart from that I would easily stay there again. Its a great please and very comfortable.

2026-01-23 • via Nuitee
S
Shane • couple • au
8
2026-01-22 • via Nuitee
R
Riley • solo_traveller • au
3
2026-01-22 • via Nuitee