Renaissance Lucerne Hotel

Hotels
•
Renaissance Hotels & Resorts
8.6 (270 reviews)
Pilatusstrasse 15 , Luzern , ch

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Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Noise from restaurant
Poor room layout
Staff service inconsistencies

Categories

Cleanliness
8.24
While many reviews mention cleanliness positively, the issues with the bathroom and noise indicate a need for improvement.
Service
9.21
Most reviews highlight a friendly staff, though some concerns about service quality were noted.
Location
9.45
Consistently praised as excellent, with easy access to public transport and local attractions.
Room Quality
7.9
Comments about cramped rooms and poor layout suggest significant room for improvement.
Amenities
8.43
Basic amenities were available, but some guests found certain features lacking.
Value for Money
7.89
Mixed feedback on value, especially considering the price in relation to the service and room quality.
Food and Beverage
8.64
Generally positive feedback on breakfast and dining options despite some criticism on pricing.
Overall Experience
9.01
The overall sentiment reflects a mix of positive and negative experiences, leading to a neutral evaluation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:50

Property Description

Luxurious Accommodation
The Renaissance Lucerne Hotel offers modern 5-star luxury within a historic city palace. The tastefully furnished, non-smoking rooms boast ornamental ceiling decorations, warm-toned interiors, and top-notch amenities including air conditioning, soundproofed windows, USB wall plugs, and a mini-fridge.

Culinary Delights
Indulge in a gastronomic experience at Pacifico Restaurant, where South American-inspired cuisine delights with dishes like Fajitas, home-smoked Spare Ribs, and premium steaks. Wash it down with classic drinks or unique cocktail creations at Boca Grande Bar & Lounge.

Relaxation and Convenience
Unwind in the hotel's lounge equipped with a spacious seating area, coffee machine, PC, library, and vending machine. With free WiFi throughout the property and a 24-hour reception, Renaissance Lucerne Hotel ensures a comfortable and convenient stay.

Book your stay at Renaissance Lucerne Hotel for a luxurious and unforgettable experience.

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children from 2 years old to 11 years old stay for CHF 60 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs CHF 15 per day.

Location

Guest Reviews

8.6
Based on 270 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 8.64
Overall Experience: 9.01
T
Theocharis • couple • de
4
2026-02-14 • via Nuitee
M
Michel • solo_traveller • ch
10
Idéal. Propre. Tranquille. Sympa
Pros:

Merci pour le upgrade!
Coin lounge!
Tranquilité.

Cons:

Le restaurant, trop gras pour moi

2026-02-11 • via Nuitee
S
Sofia • extended_group • de
10
Angenehm
Pros:

Personal sehr freundlich

2026-01-31 • via Nuitee
F
Francisco Edi • couple • ch
6
Basique.
Pros:

Emplacement au centre ville. Spacieux.

Cons:

Le sol de la salle de bains glaciale et le bruit de la rue. Sonorisation insuficiente. Place de parking réservé et balancé à un autre client par incompétence de la réception.

2026-01-29 • via Nuitee
K
KikiDeMarco • Business • Tampa, Florida
10
Location is stellar!
Pros:

Loyal Marriot Member review:
I had a brief stay. Excellent location near train, ferries, and coop also open on Sundays. The receptionists Sophia and Syria were friendly and welcoming. The room small but adequate. The rooms were clean. The best part the bed was comfortable not totally Swiss which I find too hard for my American sleep conditioning. The pillows down and comfortable. The windows are operable if you need a cooler night sleep then their preset temps. There is no control that I could find for winter stay but with window it was perfect. The lounge was nice space but minimal on beverages. I did not eat breakfast at hotel rather went to a fantastic casual local breakfast lunch spot around the corner with a farm to table menu. There is a pharmacy across the street too if you need this. This hotel is next to a very lively Latin restaurant that was a night club Saturday packed full of people having a great time.
This hotel is also minutes walking from Old Town where you find history, shopping, and more dining. I would stay here again.

2026-01-25 • via Tripadvisor
F
Fernanda Lorenzi • couple • br
8
Já estive em outros hotéis da rede. Esse achei o mais simples mas valeu
2026-01-21 • via Nuitee
F
Fernanda Lorenzi • couple • br
8
Cama muito boa, excelente café da manhã
2026-01-21 • via Nuitee
P
Paloma • family_with_children • fr
9
2026-01-21 • via Nuitee
J
juan • couple • ad
1
Desagradable
Pros:

No me gustó NADA..
habitación sin calefacción (pasamos frio)
Baño pequeño
No nos.limpiaron la habitación..
UN DESASTRE NO VOLVERE NUNCA A ESTE HOTEL

Cons:

TODO PODRIA HABER IDO MEJOR..

MUY MAL.PARA UN 5 ESTRELLAS..
VERGONZOSO

2026-01-19 • via Nuitee
K
Katia ❤️ • couple • ch
7
Pros:

Excellent séjour, tout était parfait ! Je recommande vivement.
Hôtel propre, confortable et très bien situé.
Personnel accueillant et toujours souriant.

2026-01-18 • via Nuitee
L
LUCA • couple • it
8
2026-01-10 • via Nuitee
M
Manuel • extended_group • gr
9
Pros:

Colazione ottima e le camere buone. La posizione molto buona

Cons:

Da migliorare il getto d'acqua nella doccia... era molto debole

2026-01-06 • via Nuitee
P
Pascal • couple • ch
9
2026-01-05 • via Nuitee
A
Ashish • couple • in
8
2026-01-04 • via Nuitee
P
Poetz • couple • de
4
2026-01-04 • via Nuitee
T
Thomas • couple • ch
7
Pros:

Frühstück war sehr gut

2026-01-03 • via Nuitee
L
Leah • couple • au
10
Great location right in town, easy to get luggage too if you are catching public transport. Hotel offers a great breakfa
Pros:

Room was divine!! Great location as well.
Room was so nicely spaced out.

2026-01-03 • via Nuitee
D
David • couple • au
8
Great Location quiet and comfortable.
2026-01-02 • via Nuitee
T
Thomas • couple • ch
7
2026-01-02 • via Nuitee
L
Luiza • couple • br
10
2025-12-31 • via Nuitee