Renaissance Lucerne Hotel

Hotels
Renaissance Hotels & Resorts
8.6 (307 reviews)
Pilatusstrasse 15 , Luzern , ch

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Noise from restaurant
Poor room layout
Staff service inconsistencies

Categories

Cleanliness
8.24
While many reviews mention cleanliness positively, the issues with the bathroom and noise indicate a need for improvement.
Service
9.21
Most reviews highlight a friendly staff, though some concerns about service quality were noted.
Location
9.45
Consistently praised as excellent, with easy access to public transport and local attractions.
Room Quality
7.9
Comments about cramped rooms and poor layout suggest significant room for improvement.
Amenities
8.43
Basic amenities were available, but some guests found certain features lacking.
Value for Money
7.89
Mixed feedback on value, especially considering the price in relation to the service and room quality.
Food and Beverage
8.64
Generally positive feedback on breakfast and dining options despite some criticism on pricing.
Overall Experience
9.01
The overall sentiment reflects a mix of positive and negative experiences, leading to a neutral evaluation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:50

Property Description

Luxurious Accommodation
The Renaissance Lucerne Hotel offers modern 5-star luxury within a historic city palace. The tastefully furnished, non-smoking rooms boast ornamental ceiling decorations, warm-toned interiors, and top-notch amenities including air conditioning, soundproofed windows, USB wall plugs, and a mini-fridge.

Culinary Delights
Indulge in a gastronomic experience at Pacifico Restaurant, where South American-inspired cuisine delights with dishes like Fajitas, home-smoked Spare Ribs, and premium steaks. Wash it down with classic drinks or unique cocktail creations at Boca Grande Bar & Lounge.

Relaxation and Convenience
Unwind in the hotel's lounge equipped with a spacious seating area, coffee machine, PC, library, and vending machine. With free WiFi throughout the property and a 24-hour reception, Renaissance Lucerne Hotel ensures a comfortable and convenient stay.

Book your stay at Renaissance Lucerne Hotel for a luxurious and unforgettable experience.

Important information:

Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.

Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Location

Guest Reviews

8.6
Based on 307 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 8.64
Overall Experience: 9.01
H
Huma couple pk
9
Pros:

all good

2026-07-24 via Nuitee
H
Huma solo_traveller pk
9
great
Pros:

all good

2026-07-24 via Nuitee
H
Huma couple pk
9
2026-07-24 via Nuitee
T
Tatiana family_with_children br
1
Would not book this hotel again.
Pros:

Nothing. The Júnior suite (room 201) was shameful. It should not be a room at all. The room strongly smelled like cigar. The window was tiny and faced another room’s air conditioning equipment. But the worst thing was the smell. It was really strong. We hate cigars. That room should either not exist or be offered only to smokers.

Cons:

Everything. The Júnior suite (room 201) was shameful. It should not be a room at all. The room strongly smelled like cigar. The window was tiny and faced another room’s air conditioning equipment. But the worst thing was the smell. It was really strong. We hate cigars. That room should either not exist or be offered only to smokers.

2026-07-19 via Nuitee
K
Katharina couple de
10
Pros:

Das Frühstück war wirklich unschlagbar!

Cons:

Die Zimmer sind etwas klein

2026-07-04 via Nuitee
A
Alan solo_traveller ca
10
Spacious Comfortable Room
Pros:

Room cooling was nice, not A/C but still really nice. Ice machine was handy in heat wave on 1st floor. Room was very spacious, shower was excellent. Counter in bathroom was huge. Bed was nice king-size. Had balcony to walk out on.

Cons:

Balcony could have been bigger, oddly small but still nice. Little pricey but we needed a nice place.

2026-07-03 via Nuitee
J
JOÃO LUIZ couple br
10
2026-06-27 via Nuitee
3
320TerryM Couples Boston, Massachusetts
10
Lovely staff and wonderful Marriott🇨🇭🇨🇭
Pros:

We had a lovely stay at this hotel, all of the staff was amazingly kind and friendly, we got a nice upgrade with a balcony and large room, breakfast was amazing again very kind staff, also a lovely location.

2026-06-21 via Tripadvisor
M
Mardiana couple au
5
Pros:

Great location

Cons:

Very small
Shower was so small that it could barely fit one person in
Expensive for such a small room

2026-06-19 via Nuitee
J
Josef couple ch
4
nothing to write home about
Pros:

die Lage ist optimal, wenn man Bahn oder Schiff benutzt

Cons:

stark in die Jahre gekommen

2026-05-31 via Nuitee
J
Junlong solo_traveller sg
9
2026-05-28 via Nuitee
M
michaeloO3022KS Couples Janesville, Wisconsin
8
Very nice hotel in a very nice location
Pros:

This was the start to a river cruise and the hotel was part of our package. Great rooms, great towels, amenitiies and in room coffee was plentiful. Safe in the room, plenty of space for out clothes and suitcases. Showers were very good too though the "no shower door" thing is a bit of a mystery. Elevator was a bit slow but we walked most of the time so not a bigh deal and the stairs were great.

2026-05-15 via Tripadvisor
C
Chantelle couple au
9
2026-05-10 via Nuitee
6
622donh Family Los Angeles, California
10
Great Properrty, Great Location, Nice Perks!
Pros:

We had a great experience at the Renaissance Lucerne. The location is great! Just a few short blocks from the train station, and then within walking distance to the central areas of town. Our check-in had a hiccup, but our reception hostess, Dalia or Dana, I apologize I didn’t catch her name correctly as she was moving so quickly to help me I couldn’t properly make out the last letters on her name badge. She helped me dig into the issue, not an issue with the hotel, and worked with management to help make it right. I appreciate her efforts to help keep our 20 day dream vacation from going off the rails. Thank you!

The tam there helped us with two great little perks. One is they have a coupon that will give free local tram service. What a great benefit. We used it to take the train to the base of Pilatus (this is a must when going to Lucerne). We also, don’t laugh, used it to go back to the train stain with our luggage as it was a little easier than the two blocks with all the people and bikes.

Another perk is a 10% discount on the Pilatus tram ride. Pilatus has a small store front a block or two behind the Rathaus. The people there were very helpful and the 10% discount helped us enjoy the excursion while minimizing the bite out of our travel budget. Two very nice perks for staying at this property.

Finally, I will mention that prior to our visit I was in email correspondence with the staff asking for their recommendations for dinners and local tours. They were very helpful and their efforts are appreciated.

Net is, great people, great property, great location. Hope your visit is as good as our was.

2026-05-02 via Tripadvisor
C
chrisnW5475CX Couples Cary, North Carolina
8
Avoid room 201. No view of the outdoors.
Pros:

Excellent location, comfortable beds, coffee, tea, and hot water along with refrigerator in room. Nice towels and linens. Stayed in room 201. Hardly any natural light due to the one tiny window facing a covered dark alley. Couldn't even see whether it was raining. Worst view ever. For the price we paid, we should have received a real room with a window that showed the outdoors. The room was so tiny there was no way to move around. Everything else was fine. Extremely close to train station and a dozen restaurants. Short 10 minute walk to old town.

2026-04-19 via Tripadvisor
D
Denise solo_traveller ch
9
Pros:

Das Hotel und das sehr freundliche Personal

2026-04-19 via Nuitee
A
Affolter solo_traveller ch
8
2026-04-13 via Nuitee
J
Jean couple lu
9
Recommendable for short term stays.
Pros:

Friendly staff - they found a solution for an administrative problem. Cozy room. Near to the main train station. Good restaurant in the hotel and many restaurants around the area.

2026-04-12 via Nuitee
Y
Yuequn couple gb
8
2026-04-07 via Nuitee
A
ACHILLEAS couple ch
8
2026-04-05 via Nuitee