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Luxurious Accommodation
The Renaissance Lucerne Hotel offers modern 5-star luxury within a historic city palace. The tastefully furnished, non-smoking rooms boast ornamental ceiling decorations, warm-toned interiors, and top-notch amenities including air conditioning, soundproofed windows, USB wall plugs, and a mini-fridge.
Culinary Delights
Indulge in a gastronomic experience at Pacifico Restaurant, where South American-inspired cuisine delights with dishes like Fajitas, home-smoked Spare Ribs, and premium steaks. Wash it down with classic drinks or unique cocktail creations at Boca Grande Bar & Lounge.
Relaxation and Convenience
Unwind in the hotel's lounge equipped with a spacious seating area, coffee machine, PC, library, and vending machine. With free WiFi throughout the property and a 24-hour reception, Renaissance Lucerne Hotel ensures a comfortable and convenient stay.
Book your stay at Renaissance Lucerne Hotel for a luxurious and unforgettable experience.
Please note that guests booking a rate where prepayment is needed will receive a link after booking to pay the prepayment.
Please note that Single Currency Credit Cards (UnionPay logo only) cannot be accepted for reservations.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
We are a couple in their late 70's with multiple surgeries struggling to walk, were give a very small room on the 6th floor corner away from the elevator with practically no view. Upon asking them to switch us to a lower floor close to the elevator the front desk staff was rude and simply dismissed our request and our concerns.
We recently completed a 3-night stay at the Renaissance Lucerne. On the positive side, the location is excellent, and our 4th-floor room was quiet. Thanks to previous reviews warning about noise from the main-level bar and restaurant, we requested a room above the 3rd floor, which worked out well. Unfortunately, those were the only highlights of our stay.
Check-in set a poor tone. The receptionist, Dana, was unfriendly and seemed visibly annoyed that we had booked through a third party rather than directly with Marriott. When I asked to add our Marriott number to the reservation, she haughtily informed me that it "won't make any difference" since we wouldn't earn points or receive breakfast.
The room and bathroom were both quite small. Space was tight enough that only one suitcase fit on the luggage stand; the other had to go on the floor, forcing my husband to carefully maneuver around the bed. The bed itself was just average—noticeably less comfortable than the Zurich Marriott. Additionally, the room felt far too warm for the thick comforter provided. Even with the AC set to the maximum level (3), we overheated every night and had push off the quilt at intervals during the night. It felt as though the hotel increased the temperature settings overnight. Having a top sheet or a lighter option intead of just a quilt would have helped immensely.
The bathroom layout was awkward, with the toilet positioned directly in front of the door. While the shower was a decent size, the fixed glass panel design caused water to puddle on the floor where the panel didn’t cover. The lack of an exhaust fan meant the mirrors fogged up heavily, and odors escaped straight into the bedroom. To make matters worse, a housekeeping supply cart and a dirty linen basket were parked directly outside our door (Room 407) for the entirety of our stay, which gave our stay a low-budget feel.
Because we booked using Chase Reward points (which required significantly fewer points than Marriott required), our Titanium Elite breakfast privileges were not honored. Consequently, we cannot comment on the hotel's breakfast. Instead, we bought pastries daily from Bäckerei Macchi and ate them in the lobby while using the hotel's coffee/tea station. While this worked fine, the lobby area curiously lacked napkins of any kind. For those looking for alternative breakfast options, La Vie En Rose, Melissa’s Kitchen, Mill’Feuille, and a Starbucks are all within a short walk.
A few final operational notes: the elevator is incredibly slow for a 6-story building, resulting in frequent waits. Also, if you plan to drive, note that hotel parking is 35 CHF/night and should be reserved upon booking. The hotel only controls three gated spaces; fail to secure one, and you will be hunting for public parking.
Overall, our stay was underwhelming and disappointing. Next time, we will opt for a different property, such as the lovely Hotel des Balances or The Hotel Lucerne, if we want to stay within the Marriott family.
all good
all good
Location was great. Beautiful decor. Staff very friendly and helpful. There was a weird smell in the bed. The walls were thin so it was very noisy. AC was either freezing or off.
Nothing. The Júnior suite (room 201) was shameful. It should not be a room at all. The room strongly smelled like cigar. The window was tiny and faced another room’s air conditioning equipment. But the worst thing was the smell. It was really strong. We hate cigars. That room should either not exist or be offered only to smokers.
Everything. The Júnior suite (room 201) was shameful. It should not be a room at all. The room strongly smelled like cigar. The window was tiny and faced another room’s air conditioning equipment. But the worst thing was the smell. It was really strong. We hate cigars. That room should either not exist or be offered only to smokers.
Das Frühstück war wirklich unschlagbar!
Die Zimmer sind etwas klein
Room cooling was nice, not A/C but still really nice. Ice machine was handy in heat wave on 1st floor. Room was very spacious, shower was excellent. Counter in bathroom was huge. Bed was nice king-size. Had balcony to walk out on.
Balcony could have been bigger, oddly small but still nice. Little pricey but we needed a nice place.
We had a lovely stay at this hotel, all of the staff was amazingly kind and friendly, we got a nice upgrade with a balcony and large room, breakfast was amazing again very kind staff, also a lovely location.
Great location
Very small
Shower was so small that it could barely fit one person in
Expensive for such a small room
die Lage ist optimal, wenn man Bahn oder Schiff benutzt
stark in die Jahre gekommen
This was the start to a river cruise and the hotel was part of our package. Great rooms, great towels, amenitiies and in room coffee was plentiful. Safe in the room, plenty of space for out clothes and suitcases. Showers were very good too though the "no shower door" thing is a bit of a mystery. Elevator was a bit slow but we walked most of the time so not a bigh deal and the stairs were great.
We had a great experience at the Renaissance Lucerne. The location is great! Just a few short blocks from the train station, and then within walking distance to the central areas of town. Our check-in had a hiccup, but our reception hostess, Dalia or Dana, I apologize I didn’t catch her name correctly as she was moving so quickly to help me I couldn’t properly make out the last letters on her name badge. She helped me dig into the issue, not an issue with the hotel, and worked with management to help make it right. I appreciate her efforts to help keep our 20 day dream vacation from going off the rails. Thank you!
The tam there helped us with two great little perks. One is they have a coupon that will give free local tram service. What a great benefit. We used it to take the train to the base of Pilatus (this is a must when going to Lucerne). We also, don’t laugh, used it to go back to the train stain with our luggage as it was a little easier than the two blocks with all the people and bikes.
Another perk is a 10% discount on the Pilatus tram ride. Pilatus has a small store front a block or two behind the Rathaus. The people there were very helpful and the 10% discount helped us enjoy the excursion while minimizing the bite out of our travel budget. Two very nice perks for staying at this property.
Finally, I will mention that prior to our visit I was in email correspondence with the staff asking for their recommendations for dinners and local tours. They were very helpful and their efforts are appreciated.
Net is, great people, great property, great location. Hope your visit is as good as our was.
Excellent location, comfortable beds, coffee, tea, and hot water along with refrigerator in room. Nice towels and linens. Stayed in room 201. Hardly any natural light due to the one tiny window facing a covered dark alley. Couldn't even see whether it was raining. Worst view ever. For the price we paid, we should have received a real room with a window that showed the outdoors. The room was so tiny there was no way to move around. Everything else was fine. Extremely close to train station and a dozen restaurants. Short 10 minute walk to old town.
Das Hotel und das sehr freundliche Personal
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