Baymont by Wyndham Gatlinburg On The River

Hotels
•
Baymont Inn & Suites
8.3 (3466 reviews)
293 Parkway , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Beautiful views
Pleasant staff
Clean and comfortable rooms
Good location
Cons:
Cleanliness issues
Amenities unavailable
Noise from the street
Room quality varied

Categories

Cleanliness
6.51
Multiple mentions of bugs in the room and a funky smell indicate poor cleanliness.
Service
9.48
Staff is described as pleasant and helpful.
Location
9.02
Good location with beautiful views, although there are mentions of road noise.
Room Quality
7.97
Mixed reviews on room quality; some enjoyable aspects but also discomforts mentioned.
Amenities
7
Several amenities noted as out of order, affecting overall satisfaction.
Value for Money
8.46
Overall a reasonable price for what is offered, though some found better options.
Food and Beverage
9.01
Breakfast received positive feedback, contributing to overall enjoyment.
Overall Experience
8.98
Overall mixed feelings; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:41

Property Description

Scenic Retreat in Gatlinburg
This Tennessee hotel, Baymont by Wyndham Gatlinburg On The River, offers a serene retreat with free WiFi and private balconies. The Great Smoky Mountains are a stone's throw away, perfect for nature lovers.

Modern Comforts
Each room is tastefully decorated and equipped with a cable TV, work desk, microwave, refrigerator, and coffee machine. The perfect blend of comfort and convenience for a relaxing stay.

Leisure and Convenience
Enjoy the year-round indoor pool, game room, and fitness centre during your stay. Need to catch up on work? Fax and photocopy services are available. Explore nearby attractions like Ober Gatlinburg Ski Resort and Dollywood just a short drive away.

Ready to experience the charm of Gatlinburg? Book your stay at Baymont by Wyndham Gatlinburg On The River now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.3
Based on 3466 reviews
Cleanliness: 6.51
Service: 9.48
Location: 9.02
Room Quality: 7.97
Amenities: 7
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
T
Tactical • family_with_children • us
10
Outstanding hotel
Pros:

We've stayed here at the Baymont in Gatlinburg around 4 times maybe more. Rooms are very clean, staff is very friendly, prices are usually affordable.

Cons:

Only complaints we have is the beds aren't very comfortable and the mini fridges do not work well. Drinks aren't cold at all.

2026-02-14 • via Nuitee
C
Chris • family_with_children • us
8
Pros:

View! Location was great. My nine year old and I walked everywhere. Rooms were nice and updated.

Cons:

Road noise was loud but didn’t affect sleeping. Hallway noise also loud anytime people talked or walked past room.

2026-02-14 • via Nuitee
M
Morgan • couple • us
8
It was a very nice hotel I loved that it was on the river and the geese being there added a nice touch
Pros:

I loved the river and the provided amenities

Cons:

I felt as if it could have been cleaner, the bottom of the tubs had grime on them as well as around the corner of the counters and floor. And felt like the pool could have been cleaned a bit better.

2026-02-13 • via Nuitee
L
Lorie • couple • us
3
2026-02-13 • via Nuitee
C
Carla • extended_group • us
7
Location is great but noise and parking was less desirable.
Pros:

Location and balcony view

Cons:

Noise from the cars on the roads

2026-02-13 • via Nuitee
F
Faith • couple • us
10
2026-02-12 • via Nuitee
T
Tracie • couple • us
10
Beautiful place for a stay in the Smokies. Peaceful and close to the mountains.
Pros:

I loved being right on the river. So relaxing.

Cons:

I loved it all.

2026-02-12 • via Nuitee
T
Tracilla • couple • us
5
Construction ruined our stay
Pros:

Nice breakfast and room - the noise pollution ruined everything, though. Ridiculous that we had to put up with it and were given no sympathy or understanding.

Cons:

Construction work going on while we stayed was unbearable and the staff was not at all sympathetic. Considering the number of guests like us who will NEVER return to the property because of the rudeness of the cacophony starting early each morning and lasting into the evening is surely a greater financial loss than having construction take place while that wing is not rented out for a few days. Just sayin...

2026-02-11 • via Nuitee
M
Matthew • solo_traveller • us
10
2026-02-11 • via Nuitee
D
Duncan • couple • us
5
2026-02-11 • via Nuitee
J
Jadah • couple • us
8
2026-02-11 • via Nuitee
V
Vanessa • family_with_children • us
10
2026-02-11 • via Nuitee
G
Garrison • couple • us
9
2026-02-10 • via Nuitee
T
Thompson • family_with_children • us
9
Pros:

Loved the private balcony and listening to the river flow over the rocks. Enjoying the spacious room. The location is walkable to downtown but not close. I suggest you park at the welcome center (free)and take the trolley all over town. It's free and easy to get on and off. The hotel is older but our room was completely updated. I like that the sink is in a separate area from the tub. The breakfast was great. Eggs, bacon , sausage, waffles and more.

Cons:

The access to all rooms are outdoor corridors. To get to the pool, you have to go outside. A bit of a problem in February but probably not usually an issue. Didn't use the pool but it looked nice. All rooms face the river and the street so there was some street noise. The staff could have been much more friendly. One small elevator but we were there in off season so it wasn't a problem.

2026-02-10 • via Nuitee
R
roger • family_with_children • us
1
Pros:

Location

Cons:

The room was dirty floors wasn't mopped fridge didn't work no water pressure in shower and no blankets to stay warm

2026-02-09 • via Nuitee
R
Ron • family_with_children • us
3
Pros:

Location

Cons:

Very poor customer service ! The TV went out, the customer service at the desk. Made no effort to replace the T. V or even change rooms for us. They lied to us and said there was no rooms available. I searched online. There was 3 rooms available in these same hotel. I even had book.com to check the lady even told me on the phone from booking.com that the motel had more rooms available. I would not recommend this place very unprofessional staff. Very rude staff very disrespectful staff, they don't care about their client's. The even laughed at me saying that where they're from, they had no TV. And it wasn't no big deal. Really? It's something you don't tell your customers. I don't think it was funny for us. Not having a TV when I paid to have one. I will never go back to this motel again. And they did not offer no reimbursement or anything on-site. Very unsatisfied. They were very unprofessional. I'm very rude.

2026-02-09 • via Nuitee
L
Leonard • solo_traveller • us
10
A great weekend getaway for our anniversary
Pros:

Clean and close to everything

2026-02-09 • via Nuitee
I
ilknur • family_with_children • tr
1
2026-02-09 • via Nuitee
D
David • couple • us
8
2026-02-08 • via Nuitee
Y
Yaneisy • family_with_children • us
9
2026-02-08 • via Nuitee