Super 8 by Wyndham San Antonio Downtown NE

Hotel double charged my booking fee and argued with me that it was the deposit when I showed them my bank statement. I’ve gone a week now trying to get my money back and still nothing has truly been done. I never even got my deposit back aswell. NO BREAKFAST as listed and rooms were a lot smaller than pictured.

The microwave was broken, and it never got replaced, with a new one, the elevator broken down and had to use the stairs, and at my age I cant go up and down the stairs that much.

The lobby has a smell to it. The elevator left a lot to be desired, I almost didn't think we would make it to the 3rd floor. No coffee maker in the room, the microwave was missing parts, the refrigerator didn't have the pieces for the door to put things in the door, the door to the fridge didn't close without being pushed hard. The 3rd floor hallway was not air conditioned & it didn't work when we went to adjust it. No toiletries but a small bar of soap. Breakfast was a granola bar. The rooms do need attention.

Our room had cockroaches visible in the room. The breakfast is misleading. It consists of coffee, juice, and granola bars that you have to ask for.

No food for breakfast, just drinks. I woke up earlier just to get coffee. Lip liner and food on the floor of room from previous guest. Massive hair ball I pulled from drain. Floor AC was off for entire floor and in the room when I arrived. Floor AC wasn’t turned on until day 3. Human poop was in a trash can for over 7 days that was next to the elevator and right outside my door, I had to smell it every time I walked by. I heard the cleaning people talking about it through my door when getting ready and that it had been there for over a week. The ice machine was broken. Fridge smelt bad. Floor constantly smelt of weed like someone was smoking in their room.

Lobby and hallways smelled bad, elevator broke down on us while in it. The panel from the elevator where the buttons are were falling off. Room was VERY small, bed was uncomfortable and only gave us 3 pillow between 2 people instead of the standard 4. The toilet felt like it was going to break off when you sat on it ( I’m only 160 lbs so I cannot imagine someone who is larger than that sitting comfortably on it). The floors in the bathroom were warped from water damage and paint was chipping off the corners of the bathroom as well. “Clean” Towels had stains on them.

Too close to railroad tracks. Light sleeper and every time that the train passed by it woke me up.

La ubicación estaba cerca a la autopista y se escuchaban demasiado el ruido de los carros y el tren eso no me gustó

They lied about the breakfast they gave us a granola bar and I changed 3 rooms in one night the first the fridge was leaking water 2 room the ac the 3 ac I gave up and stayed there do not stay here I wish I could get me money back the pool had just random people going there didn't feel safe

No breakfast no coffee

The room was like a sauna when we first arrived, and the AC never really helped it was uncomfortable until we finally fell asleep and wasn’t thinking about it. The TV had limited channels really only news and infomercials on to watch. I paid for a room to include breakfast and there was no breakfast provided. And I really feel like it’s crazy that the security deposit was more than what I actually paid for the room, and still really didn’t get what I paid for.

Not clean, smell weed

A female family member of one of the owners or managers parks her new blue Lexus right next to the entrance by occupying two spaces so no one can damage her precious vehicle. She's arrogant and entitled, a typical Karen.