Embassy Suites by Hilton Cleveland Rockside

Hotels
•
Embassy Suites Hotels
7.7 (596 reviews)
5800 Rockside Woods Boulevard , Independence , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Missing amenities
Disappointing experiences

Categories

Cleanliness
6.7
Some guests noted stains and cleanliness issues in their rooms.
Service
8.7
Guests praised the friendly and accommodating staff.
Location
8.7
The hotel's proximity to local attractions was appreciated.
Room Quality
7.2
Rooms were described as comfortable, but issues were reported.
Amenities
6.7
Disappointment expressed regarding a missing hot tub and pool issues.
Value for Money
7.7
The value of drinks and breakfast tickets was noted positively.
Food and Beverage
8.7
Breakfast received very positive feedback from guests.
Overall Experience
7.2
Mixed feelings due to some negative experiences but some standout positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:25

Property Description

Luxurious Suites and Convenient Location
Experience comfort and convenience at Embassy Suites by Hilton Cleveland Rockside, located just a short distance from the airport and downtown Cleveland. Each suite features a separate living room, microwave, and refrigerator, ensuring a relaxing stay.

Delicious Dining Options and Evening Reception
Start your day with a hot breakfast and unwind in the evening with a complimentary drink at the nightly Reception. Indulge in delectable dishes at Urban Craft, offering dinner options and room service for your convenience.

Relaxing Recreational Facilities
Take advantage of the indoor swimming pool and well-equipped gym during your stay. Whether you prefer a refreshing swim or a workout session, our recreational facilities cater to all your needs.

Book your stay at Embassy Suites by Hilton Cleveland Rockside for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be 21 years of age or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.7
Based on 596 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 7.2
X
X3634UQchristinaw • Family • Mint Hill, North Carolina
10
Great stay over the 4th of July
Pros:

Even though we stayed over the 4th of July weekend and the hotel was busy, the breakfast staff kept up with refilling the breakfast bar and preparing omelette without too long of a wait. Hotel and lobby was clean with friendly cleaning staff and front desk staff.

2026-07-16 • via Tripadvisor
Q
Q4251WLreneeh • Business
10
Great Staff-Megan Finch
Pros:

Amazing!!! The room was so clean. So many wonderful staff. I would like to thank Megan Finch. She arranged an extra special check in for us and the process was so smooth. I didn't need any of the additional information I thought I would at check-in and I couldn't be more pleased. Thank you Megan!!

2026-07-16 • via Tripadvisor
C
Connie • couple • us
10
2026-07-14 • via Nuitee
A
Abigail • family_with_children • us
8
Pros:

The complimentary breakfast was excellent and the entrance way is nicely decorated.

Cons:

The bathroom need additional cleaning. I saw some mold.

2026-07-11 • via Nuitee
J
Joseph • solo_traveller • us
10
2026-07-09 • via Nuitee
J
JUDY • family_with_children • us
10
2026-07-09 • via Nuitee
H
Hicks • solo_traveller • us
10
2026-07-07 • via Nuitee
H
Hiram • couple • us
8
Good for a couple of nights
Pros:

The location was convenient to give us a nearby getaway.

Cons:

The deposit required for people living within a 25 mile radius was an unpleasant surprise at first. I was told that it would be credited back after checking out but I have bills coming up that I may not be able to cover because of this $500 fee having been charged.

2026-07-06 • via Nuitee
C
Christina • extended_group • us
10
Pros:

Good experience

2026-07-06 • via Nuitee
C
Christina • family_with_children • us
10
Pros:

Great experience and great employees who care

2026-07-06 • via Nuitee
J
Julie • extended_group • us
10
2026-07-04 • via Nuitee
D
Darren • couple • us
10
2026-06-27 • via Nuitee
D
Darren • couple • us
10
2026-06-27 • via Nuitee
R
Ricky • solo_traveller • us
10
2026-06-22 • via Nuitee
L
leahb908 • Business • East Troy, Wisconsin
4
Do not stay here
Pros:

Multiple rooms still do not have working air conditioning. Not even on fan only, so if a 76 degree room with no moving air is your jam, then this hotel is perfect for you. The response from staff was “we’re working on it”. After two days with no improvement, it was clear that no one was actually working on it.

The hotel in general is not well kept or well maintained and staff are inattentive.

It has potential, but falls short.

2026-06-17 • via Tripadvisor
M
Molly • family_with_children • us
7
Great space for families.
Pros:

Great breakfast, lots of space in the room and great communal space for family to enjoy.

Cons:

The linens were all clean but the carpet, couch, and other fixtures all had lots of unappealing stains. The pool was very small and loud.

2026-06-15 • via Nuitee
T
Tonisha • family_with_children • us
4
The staff was friendly and polite, but the room cleanliness, lack of amenities, and smaller-than-expected suite made the
Pros:

I appreciated the staff’s politeness and professionalism throughout my stay.

Cons:

My mother’s comforter was dirty, which was disappointing. I also expected a one-bedroom suite to be much larger based on my experiences at other Embassy Suites locations. For the price, the room felt smaller than expected. Additionally, housekeeping did not provide clean towels or replace the trash bags during our stay.

2026-06-15 • via Nuitee
J
Julia • solo_traveller • us
1
Pros:

Convenient location.
The front desk Saturday 6-13-2026 checkin front desk representative was courteous, friendly, welcoming and professional, accommodating. Took care of what was needed for my stay. The dinner event hostesses and host were awesome and the food was good. The were very courteous, friendly and accommodating.

Cons:

Of the 3 elevators 2 were not working
This caused long delays and crowded one elevator.
The room carpeting was stained, dingy and needs replacing.
The checkout front desk staff at checkout was not professional and not courteous or welcoming. They had bad attitudes. The person that checked me out was not courteous and the other person at the front desk made a rude remark when I was at the front desk. I had called the front earlier and asked for a late checkout they told me no. I asked if I could pay extra for the room to stay longer she said yes it will cost you $35 more, I said ok I will pay. But they deactivated my key cards to my 2 rooms that I booked.at 12noon, after I had agreed to pay for late checkout until 2pm.
I was attending my class reunion hosted by the hotel.

2026-06-15 • via Nuitee
A
Anita • family_with_children • us
6
Pros:

Location

Cons:

Breakfast without bacons; it took 30 minutes to order towels. Red wine is not good.

2026-06-14 • via Nuitee
C
Cintia • family_with_children • us
3
Not really pleasant
Pros:

Lobby was nice

Cons:

The room was not to my standards
The wall were peeling
Cushions was ripped from couch
Curtains ripped

2026-06-11 • via Nuitee