Embassy Suites by Hilton Cleveland Rockside

Hotels
•
Embassy Suites Hotels
7.7 (519 reviews)
5800 Rockside Woods Boulevard , Independence , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great breakfast
Convenient location
Cons:
Cleanliness issues
Missing amenities
Disappointing experiences

Categories

Cleanliness
6.7
Some guests noted stains and cleanliness issues in their rooms.
Service
8.7
Guests praised the friendly and accommodating staff.
Location
8.7
The hotel's proximity to local attractions was appreciated.
Room Quality
7.2
Rooms were described as comfortable, but issues were reported.
Amenities
6.7
Disappointment expressed regarding a missing hot tub and pool issues.
Value for Money
7.7
The value of drinks and breakfast tickets was noted positively.
Food and Beverage
8.7
Breakfast received very positive feedback from guests.
Overall Experience
7.2
Mixed feelings due to some negative experiences but some standout positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:25

Property Description

Luxurious Suites and Convenient Location
Experience comfort and convenience at Embassy Suites by Hilton Cleveland Rockside, located just a short distance from the airport and downtown Cleveland. Each suite features a separate living room, microwave, and refrigerator, ensuring a relaxing stay.

Delicious Dining Options and Evening Reception
Start your day with a hot breakfast and unwind in the evening with a complimentary drink at the nightly Reception. Indulge in delectable dishes at Urban Craft, offering dinner options and room service for your convenience.

Relaxing Recreational Facilities
Take advantage of the indoor swimming pool and well-equipped gym during your stay. Whether you prefer a refreshing swim or a workout session, our recreational facilities cater to all your needs.

Book your stay at Embassy Suites by Hilton Cleveland Rockside for a memorable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note guests must be 21 years of age or older to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 519 reviews
Cleanliness: 6.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.7
Food and Beverage: 8.7
Overall Experience: 7.2
A
Annette • couple • us
7
Pros:

Pool closed

Cons:

Pool closed

2026-02-10 • via Nuitee
T
Tabitha • couple • us
8
2026-02-09 • via Nuitee
W
walter.boykins47 • couple • us
8
2026-01-28 • via Nuitee
S
Shannon • couple • us
2
Treated paying customers like children. Very disrespectful
Pros:

Breakfast

Cons:

The adults were not permitted to be in the lobby watching the football game after 10:30pm

2026-01-21 • via Nuitee
T
Tracy • family_with_children • us
4
Have stayed in years past. This time here were issues as described above. On Friday eveningkids were running around uns
Pros:

Location. Size of the room

Cons:

It had 3 elevators for 8 floors of rooms. 1 elevator was broken. Had to wait for elevator and stairway would not take you to main floor but to emergency exit outside. Stairway had stacks of clean dishes in rack. Rat traps in stairway.

2026-01-20 • via Nuitee
M
Mary C • couple • us
9
Had a wonderful time.
Pros:

High quality and tasty.

2026-01-20 • via Nuitee
J
Jeffrey • family_with_children • us
10
Cons:

Breakfast was lacking compared to other stays at Embassy suites

2026-01-19 • via Nuitee
K
Katie • family_with_children • us
9
2026-01-19 • via Nuitee
M
Mary Beth • family_with_children • us
7
Pros:

Breakfast was quite nice

Cons:

Rm 527 shower curtain stained shower dirty
Room never cleaned
IT working in our room pulling wires-lights pulled down in room and bathroom area never notified by staff that this would be happening traveling with children needed to nap but interrupted
Pool area floor dirty ( spilled snacks on Tuesday were still there on Thursday (

2026-01-19 • via Nuitee
H
Hillary • family_with_children • us
10
It was great
Pros:

The hotel site was everything

2026-01-19 • via Nuitee
M
Michelle • family_with_children • us
8
2026-01-19 • via Nuitee
A
Angel • family_with_children • us
1
Horrible
Cons:

The staff was so rude to me!
The pool was closed numerous times after I called and asked would it be open !
I had to bed for extra lining in my room ! The carpet was dirty , the hotel room didn’t look clean at all ! I was very disappointed ! I haven’t been to the embassy in years, but it’s definitely gone down hill won’t be back

2026-01-19 • via Nuitee
J
Joanmarie • couple • us
5
Adequate yet missing the upkeep that I expect of an embassy hotel. I saw zero cleaning staff
Pros:

Very friendly staff. Complementary happy hour and breakfast. Comfortable bed. Very very quiet room

Cons:

My room wasn’t ready until well after my 4 o’clock arrival.Trash around entry and parking lot. Curb appeal sorely lacking. Dirty entry doors

2026-01-19 • via Nuitee
C
Chloe • family_with_children • us
3
2026-01-19 • via Nuitee
C
Chryshallis • family_with_children • us
10
Pros:

Basically everything especially for the kids to go swimming

2026-01-19 • via Nuitee
M
Marie • family_with_children • us
2
Worst hotel stay by far
Pros:

location

Cons:

The room was dirty, the bath tub had visible dirty footprints on the bottom, There was a red mystery liquid all over the couch, floor and tile. Sticky substance on the carpet. The hotel reeked of marijuana. Housekeepers were extremely rude and did not clean when we asked multiple days in a row.

2026-01-19 • via Nuitee
R
Raiayle • couple • us
8
Pros:

It was very clean the breakfast was really good

2026-01-18 • via Nuitee
L
luis T • extended_group • us
9
2026-01-10 • via Nuitee
C
christopher • couple • us
10
2026-01-09 • via Nuitee
W
Wilburn • couple • us
7
Pros:

For the most part I liked everything about the hotel & stay. ESPECIALLY the young men back there making the omelets. They were so good!!!

Cons:

I didnt like that when I was preparing to go get ice there was someone else's fake eyelash stuck to the bag of my ice bucket. When I called the front desk the receptionist laughed it off like it was nothing. I found it to ve disgusting.

2026-01-04 • via Nuitee