Sandman Hotel Terrace

Hotels
Sandman Hotel Group
7.8 (560 reviews)
4828 Highway 16 West , Terrace , ca

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Denny's restaurant on site
Cons:
Cleanliness issues
Noise from hallways
Challenging parking
Outdated facilities

Categories

Cleanliness
5.3
Multiple reviews indicated issues with cleanliness, including unclean rooms and bad odors.
Service
9.3
Staff received high praise for their friendliness and helpfulness.
Location
8.3
Guests appreciated the good location, close to downtown and restaurants.
Room Quality
7.3
Rooms were described as somewhat modern but had issues like noise and odors.
Amenities
7.8
Hotel offers basic amenities like a pool and breakfast at Denny's but could use updates.
Value for Money
8.3
Considered economical for the service level, though expectations need to be managed.
Food and Beverage
8.3
Guests enjoyed breakfast at Denny's, a convenient on-site option.
Overall Experience
7.8
General consensus is a decent stay despite some cleanliness issues; staff made a positive impact.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-05 16:42

Property Description

Luxurious Amenities and Convenient Location

Indulge in Comfort: Relax in our indoor swimming pool and stay active at the fitness centre. Enjoy complimentary Wi-Fi throughout the property.

Delicious Dining Options: Experience the convenience of on-site dining at Denny's restaurant, serving delectable meals for breakfast, lunch, and dinner.

Business and Leisure Facilities: Take advantage of our business centre, fax, and photocopying services. Unwind in well-equipped rooms featuring flat-screen TVs, coffee makers, and free toiletries.

Book your stay at Sandman Inn Terrace for a perfect blend of relaxation and convenience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Swimming pool: Closed from Thu, Aug 6, 2026 until Wed, Sep 30, 2026
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXT

Location

Guest Reviews

7.8
Based on 560 reviews
Cleanliness: 5.3
Service: 9.3
Location: 8.3
Room Quality: 7.3
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 7.8
G
Goldie extended_group ca
7
Na
Pros:

A place to sleep

Cons:

It’s raining in Rupert

2026-08-27 via Nuitee
R
Ronald solo_traveller ca
6
Functional and reasonably priced.
Pros:

The attached Denny's was helpful for getting breakfast. The motel provided an umbrella for a walk in the rain. The desk staff were friendly and helpful at all hours.

Cons:

The add indicates they have a pool. The pool was closed, likely not working for a long while. This is false information. The shower stall was very small with limited place to store any soaps.

2026-08-24 via Nuitee
M
Michael Donze solo_traveller za
8
Pros:

Good location, comfortable room.

Cons:

Rooms are a bit noisy.

2026-08-24 via Nuitee
R
ross solo_traveller ca
6
Pros:

Convenient

Cons:

Trouble with the internet

2026-08-23 via Nuitee
P
paul solo_traveller ca
7
2026-08-19 via Nuitee
S
Sombal solo_traveller ca
1
Pros:

Arrived and was told there was over booking and recieved email from booking.com stating I will only get 2nd night refund. No where to go with my children I'm single mom one income and $400 loss is wild when booking .com and the hotel don't communicate and I'm forced to take the hit for a mistake that I didn't make I reserved the rooms and showed up and when I use the app says to contact the hotel when I contact the hotel they say I have to contact the book.com 🤦🏽‍♀️🤷🏽‍♀️ now book.com asking me how was my stay.

Cons:

The miss communication between the booking.com and hotel

2026-08-13 via Nuitee
L
Lisa family_with_children ca
5
The room was clean, nice selection of complementary teas.
Pros:

The restaurant was great and the food was delicious. It was also conveniently located beside the hotel

Cons:

The dirty laundry in the hallway was not a good sight and made it awkward getting to our room.The laundry room was overflowing and the overflow was in the hallway.

2026-08-11 via Nuitee
H
Hanna solo_traveller ca
9
Pros:

Loved the beds, VERY comfortable. And the staff were very friendly and accommodating. They gave a welcome present to our toddler, and upgraded our room.

Cons:

The curtains weren't long enough to block out the light, so it was hard to sleep. We ended up tucking extra cushions up behind the windows to block the light.

2026-08-07 via Nuitee
J
Johnson solo_traveller ca
9
2026-08-04 via Nuitee
J
Justina solo_traveller ca
8
Pros:

I liked how close it is to a good walking path

Cons:

It strongly smells like pot. There wasn’t black mold on the ceiling of the bathroom

2026-08-02 via Nuitee
C
Cathy couple ca
6
It was fine.
Pros:

There was not a breakfast.

Cons:

The advertised pool was closed and the advertised fitness room did not exist; the signs led to a dead end.

2026-07-25 via Nuitee
M
Mitchell solo_traveller ca
8
Pros:

Good price

Cons:

Loud ac need ear plugs

2026-07-22 via Nuitee
L
Lauren solo_traveller ca
1
Cons:

The original room we were put in had the most foul Oder. Like it should have been I good how bad it was.. I eventually asked someone to come in and smell it and she was appalled.

2026-07-18 via Nuitee
M
Mary family_with_children ca
7
nice stay
Pros:

decent

Cons:

swimming out of order , grandchildren were looking forward to swimming

2026-07-15 via Nuitee
J
Justina solo_traveller ca
9
2026-07-07 via Nuitee
J
Jeremy solo_traveller ca
10
2026-06-23 via Nuitee
A
Alicia couple ca
7
2026-06-16 via Nuitee
P
Peters solo_traveller ca
1
Pros:

service was great my booking agent sucked and screwed it all up but the staff did there best to help me great place other wise

Cons:

nothing

2026-04-29 via Nuitee
extended_group ca
8
2026-04-28 via Nuitee
D
Dea family_with_children ca
8
2026-04-21 via Nuitee