Comfort Inn & Suites Geneva- West Chicago

Hotels
•
Comfort
8.4 (273 reviews)
1555 East Fabyan Parkway , Geneva , US
+1 630-208-8811

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Convenient location
Clean pool and hot tub
Easy parking
Housekeeping praised by some guests
Some suites/rooms reported comfortable
Cons:
Uncomfortable beds and flat sleeper-sofa mattress
Poor breakfast/food quality
Serious cleanliness issues reported by multiple guests (odors, sticky floors, stains, and filth)
Old/run-down feel, mold or cleaning-solution smell reported
Smoke smell in at least one room
Occasional waits at check-in/check-out

Categories

Cleanliness
6.5
Mixed signals: several guests reported serious cleanliness problems (sticky floors, unpleasant odors, visible filth, even blood in one report), though other guests praised daily housekeeping and an overall clean property in some stays.
Service
10
Consistently praised across reviews: staff described as very friendly, welcoming, kind and helpful; front desk service noted as a highlight even when occasional waits occurred.
Location
9.5
Generally very convenient: easy to reach, near main road, close to venues and parking; one guest noted a more remote location, but overall location was a strong positive.
Room Quality
6.8
Several complaints about room comfort: uncomfortable beds and pillows, flat sleeper-sofa mattress, squeaky shower door; some guests did report nice suites and comfortable rooms.
Amenities
9.5
Amenities were a strong point for many guests: clean pool and hot tub, easy parking, and useful on-site features that contributed positively to stays.
Value for Money
8.1
Mixed perception: some guests found the price reasonable for location and amenities, while others felt it was too expensive for the short stays and mediocre breakfast offerings.
Food and Beverage
6.8
Frequently criticized: multiple reports of poor breakfast quality (runny eggs, limited choices, broken coffee machine, plastic cutlery), though a few guests enjoyed a festive breakfast atmosphere.
Overall Experience
10
Overall experience skewed positive for many guests due to exceptional staff and strong amenities; however, a minority experienced serious cleanliness or comfort issues. The aggregate impression is very favorable among most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Comfort Inn & Suites hotel is strategically situated near downtown Geneva, offering easy access to a variety of attractions including shopping districts and entertainment venues.

Relaxing Amenities
Guests can unwind in the indoor heated pool, hot tub, or on the outdoor patio. The fitness center and on-site guest laundry facilities provide added convenience during your stay.

Delicious Breakfast Options
Start your day right with a complimentary hot breakfast that includes a variety of options such as eggs, meat, yogurt, fresh fruit, and hot waffle flavors. The breakfast cafe with a fireplace adds a cozy touch to your morning routine.

Book your stay at Comfort Inn & Suites now to experience comfort and convenience at its best.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 273 reviews
Cleanliness: 6.5
Service: 10
Location: 9.5
Room Quality: 6.8
Amenities: 9.5
Value for Money: 8.1
Food and Beverage: 6.8
Overall Experience: 10
D
Dr. Andreas • solo_traveller • de
8
2026-10-28 • via Nuitee
K
Key • family_with_children • us
8
Pros:

The staff, cleanliness, and the convenience

Cons:

The comfort of the bed

2026-10-18 • via Nuitee
C
Catherine • couple • us
5
2026-09-07 • via Nuitee
J
Jan • solo_traveller • nl
9
Swimming pool and comfortabel stay
Pros:

It was easy to reach, near main road somewhat in the country site! Parking quite easy near the entrance of the Inn

Cons:

Everything good

2026-08-31 • via Nuitee
C
Christina • couple • us
9
2026-08-20 • via Nuitee
W
Winter • solo_traveller • us
10
2026-08-12 • via Nuitee
C
Camilla • family_with_children • us
8
2026-08-10 • via Nuitee
J
Jamie • couple • us
6
Good
Pros:

Clean

Cons:

The beds were uncomfortable

2026-08-09 • via Nuitee
M
Michela • solo_traveller • it
5
Cons:

Hotel vecchio stile, piccolo, buio.
Colazione con posate di plastica. Pavimenti appiccicosi.
Camera con odore sgradevole.

2026-08-06 • via Nuitee
H
Hanny • couple • us
9
It worked for our trip but for the price we paid the room wasn’t properly clean
Pros:

Location

Cons:

Smoke smell in the room

2026-08-04 • via Nuitee
A
Anita • couple • us
10
2026-08-02 • via Nuitee
T
Tetsuya • couple • jp
8
2026-07-25 • via Nuitee
M
Maria • solo_traveller • gb
9
2026-07-25 • via Nuitee
C
Catherine • couple • us
3
We left after the first night to go to a different hotel.
Pros:

The front desk was friendly

Cons:

It was a very old, run down hotel. It felt dirty and smelled like cleaning solution and mold.

2026-07-14 • via Nuitee
M
Michelle • extended_group • us
7
Very conveniently located, good price, welcoming and cheerful staff
Pros:

The staff was very friendly, welcoming, kind, and helpful.

Cons:

The sleeper sofa mattress was flat. It was basically springs covered in fabric with absolutely no padding. Fortunately, the staff was able to provide 3 large quilts to pad the bed for my daughter.

2026-07-13 • via Nuitee
S
Sarah • family_with_children • us
2
Cons:

Blood on the ceiling of my aunt’s room, buggers on the walls! Filthy!

2026-07-11 • via Nuitee
B
B • extended_group • fr
5
I don't know why I stayed here
Pros:

le départ

Cons:

petit déjeuner médiocre; location out in the middle of nowhere

2026-07-11 • via Nuitee
J
Joe • couple • us
9
2026-06-28 • via Nuitee
J
June • solo_traveller • us
10
Great place to stay. Friendly staff.
Pros:

Very nice and friendly staff. Very comfortable bed and room was extremely clean. Pretty good breakfast with a very festive atmosphere in the dining area(ready for the upcoming 4th of July Holiday)

2026-06-25 • via Nuitee
L
Linda • solo_traveller • us
6
Pros:

The pool and hot tub were clean and nice

Cons:

The breakfast was horrible! Eggs runny coffee machine didnt work and not many choices at the breakfast

2026-06-07 • via Nuitee