Comfort Inn & Suites Geneva- West Chicago

Hotels
Comfort
8.6 (385 reviews)
1555 East Fabyan Parkway , Geneva , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Hot tub not working
Inconsistent housekeeping
Temperature control issues

Categories

Cleanliness
8.24
General sentiment indicates clean but with some areas needing attention.
Service
9.21
Staff was very friendly and received positive mentions.
Location
9.25
Convenient location frequently praised in reviews.
Room Quality
8.7
Rooms were comfortable with minor issues noted.
Amenities
7.73
Hot tub not working during stay and some amenities have been criticized.
Value for Money
8.19
Value perceptions vary, but some felt it could be better.
Food and Beverage
8.74
Breakfast was decent, though not consistently stellar.
Overall Experience
8.71
Guests expressed satisfaction with their stays despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:15

Property Description

Convenient Location
Comfort Inn & Suites hotel is strategically situated near downtown Geneva, offering easy access to a variety of attractions including shopping districts and entertainment venues.

Relaxing Amenities
Guests can unwind in the indoor heated pool, hot tub, or on the outdoor patio. The fitness center and on-site guest laundry facilities provide added convenience during your stay.

Delicious Breakfast Options
Start your day right with a complimentary hot breakfast that includes a variety of options such as eggs, meat, yogurt, fresh fruit, and hot waffle flavors. The breakfast cafe with a fireplace adds a cozy touch to your morning routine.

Book your stay at Comfort Inn & Suites now to experience comfort and convenience at its best.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 385 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 7.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.71
R
R.M family_with_children us
10
2026-04-25 via Nuitee
H
Herbey solo_traveller us
10
was very comfortable
Pros:

everything

Cons:

manager never got back with me on using pool for a fee I live next door

2026-04-23 via Nuitee
M
Melanie couple us
9
2026-04-21 via Nuitee
M
Mark couple us
9
2026-04-20 via Nuitee
H
Haubach solo_traveller us
10
2026-04-18 via Nuitee
E
Elyse family_with_children us
10
Workers are very nice, pool is fun, rooms are clean!
Pros:

Good options

Cons:

Hot tub is super hot, unable to turn down.

2026-04-13 via Nuitee
B
Billy couple us
10
2026-04-08 via Nuitee
A
Ann family_with_children us
10
2026-04-07 via Nuitee
J
JOHN couple us
10
Comfortable
Pros:

Had more than necessary. Clean dining area

Cons:

Nothing

2026-04-06 via Nuitee
S
Shanella family_with_children us
10
2026-04-05 via Nuitee
H
Hugo Araujo family_with_children pt
8
Short stay for work
Pros:

Friendly staff
Value for money
Location (close to my work meeting)

Cons:

Not a lot of options on foot.
Would advise on getting a car if staying at this hotel.

2026-03-29 via Nuitee
G
Guillermo couple us
10
2026-03-27 via Nuitee
J
Jimmie solo_traveller us
9
2026-03-26 via Nuitee
S
Shawn couple us
8
2026-03-19 via Nuitee
I
Inocente couple us
8
Pros:

Ok

Cons:

The bulb of the hot tub was not working

2026-03-19 via Nuitee
J
Jeffrey family_with_children us
9
Good overall
Pros:

Clean & friendly staff

Cons:

I was surprised that there was only 1 staffer making breakfast & attempting to clean tables

2026-03-14 via Nuitee
K
Kristy couple us
9
Great hotel for the price, comfortable and clean!
Pros:

We only stayed for 1 night but after getting to our room and relaxing we had wished we booked for 2! The room was excellent, the bed was very comfortable and we both have bad backs so most of the time hotel beds are our enemy, this bed was like heaven! Check-in was easy and employee was very friendly and helpful, we really enjoyed everything!

Cons:

The only thing we didn’t enjoy was that we had to drive a bit to get to restaurants but that was our own issue, not the hotel!

2026-03-13 via Nuitee
B
Breanna family_with_children us
9
Welcomed warmly, felt like home, quiet and relaxing vibes all around.
Pros:

I thought the reviews reflected the experience the best and I could see why it had such great reviews. The area was quiet the, beds were very comfortable, the place was dated in main areas with soft floor spots, old furniture and spaced flooring but it was still clean and didn’t feel outdated in the rooms and the staff was super friendly. I would definitely stay again. And I can understand why people are repeat guests.

Cons:

Just the main areas the flooring in the elevator area was gapped and the furniture in the main areas were outdated it could use some sprucing up. The breakfast was ok but there wasn’t much hot food to choose from but it was ok for the price of the stay. Best deal in town and it didn’t feel dirty or grungy.

2026-03-10 via Nuitee
K
Kimberly couple us
8
2026-03-05 via Nuitee
S
Simona solo_traveller us
6
I will not stay there anymore.
Pros:

The room was clean

Cons:

Very Old place. Outdated. Horrible breakfast, thin walls …

2026-03-03 via Nuitee