SureStay Hotel By Best Western Olathe

Hotels
•
Sure Hotel by Best Western
6.8 (203 reviews)
211 N Rawhide Dr , Olathe , US
+1 913-782-4343

listing image 1
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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good/ideal location
Friendly/helpful staff (notably Tracey)
Breakfast offered and generally well-regarded
Quiet rooms for some stays
Cons:
Poor cleanliness in rooms and common areas (sticky floors, dirty carpets, toilets)
Worn/poor room condition (broken furniture, loose flooring, rock-hard beds)
Broken or missing amenities (refrigerator, shampoo bottles, bathtub stopper, problematic TV)
Property maintenance issues (rusted stairs, parking lot litter)
Perceived overpriced for condition

Categories

Cleanliness
3.5
Multiple reports of dirty parking lot, balconies, hallways, carpets, sticky floors, dirty blinds/curtains and a disgusting toilet; consistent cleanliness failures across stays.
Service
8.5
Mixed but generally positive: several mentions of helpful and friendly staff (notably 'Tracey') and easy check-in, though some staff were described as unhelpful on occasion.
Location
8.5
Repeatedly described as a good/ideal location for guests; location is a clear positive in multiple reviews.
Room Quality
4
Rooms and furnishings often described as worn or damaged (broken sofa, loose flooring, rock-hard beds), small bathrooms and confusing layouts—several complaints about room condition.
Amenities
8
Breakfast service and dining area praised, but issues noted with in-room amenities (empty shampoo/body wash, non-working refrigerator, streaming-only TV, missing bathtub stopper).
Value for Money
5
Several guests described the property as overpriced or 'too costly' given condition and maintenance issues; perceived value is below average.
Food and Beverage
8
Breakfast repeatedly described as good with a nice dining room; F&B offerings are a consistent positive.
Overall Experience
8.9
Mixed overall: persistent maintenance and cleanliness problems weighed down stays, but strong location, friendly/front-desk service (notably Tracey) and good breakfast led some guests to still have a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location and Nearby Attractions:
Located in Olathe, Kansas, the SureStay Hotel By Best Western Olathe offers easy access to popular attractions such as Hollywood Casino and Overland Park Soccer Complex.

Amenities Galore:
Enjoy a comfortable stay with amenities like free expanded breakfast, wireless internet, meeting room, and guest laundry facilities. All guest rooms are well-equipped with essentials like cable TV, refrigerator, and microwave. Upgrade to a spacious suite for added comfort.

Pet-Friendly and Nearby Facilities:
This pet-friendly hotel is conveniently located near shopping at Oak Park Mall and various medical centers and universities. With easy access to airports and major stadiums, your stay at SureStay Hotel promises both convenience and entertainment.

Book your stay now at SureStay Hotel By Best Western Olathe for a memorable experience!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.8
Based on 203 reviews
Cleanliness: 3.5
Service: 8.5
Location: 8.5
Room Quality: 4
Amenities: 8
Value for Money: 5
Food and Beverage: 8
Overall Experience: 8.9
L
Leilani • couple • us
10
Great value
Pros:

Hearty breakfast

Cons:

Can’t think of anything

2026-11-02 • via Nuitee
V
VIKRANTH • couple • us
1
Very disappointing stay. The website photos do not accurately show the condition of the property. Th
Cons:

Very disappointing stay. The website photos do not accurately show the condition of the property. They focus on the beds and a few well-finished areas while leaving out the poorly maintained surroundings.

The parking lot was dirty and littered with trash. I struggled to find a parking space, and there were no clear signs distinguishing truck parking from guest or tenant parking. Some metal edging was badly rusted, with sharp edges that could damage shoes or cause injury.

The balconies, hallways, and carpets were dirty, and the layout made finding our room confusing. One or two staff members were pleasant, but overall, the staff were not helpful.

Inside, the furniture was worn, the sofa was broken and uncomfortable, the blinds were dirty, the curtains were damaged, and parts of the flooring were coming loose. The property needs much better cleaning, maintenance, and hospitality.

I would not recommend this place, especially for families. Improvements could make a difference, but based on my experience, these issues are not getting the attention they need.

2026-10-27 • via Nuitee
C
CherylS508 • solo_traveller • us
6
A Pleasant No Frills Stay
Cons:

I didnt realize the rooms were outside but that was on me

2026-10-26 • via Nuitee
B
Benjamin • couple • us
2
It was not a great stay, but I understand this may be an anomaly.
Pros:

The staff is always great and I loved the location where I was roomed.

Cons:

The room was very poorly cleaned before I arrived. The toilet was disgusting, sink wouldn’t drain properly, the floors were very sticky, and didn’t have much toilet paper.

2026-10-25 • via Nuitee
C
Culey • couple • us
7
Adequate
Pros:

Staff was very friendly and helpful. Room was clean. Our first weekend we were tucked away and the room was very quiet. The second stay was not tucked away and was nosier but still adequate. Both stays our rooms were clean. Due to staffing issues for our second stay the room was not available until about 4:30 pm but it was clean.

Cons:

The TV system was not a cable type it was a streaming service and was unable to see the local news and weather. Had to watch Alaska Troopers only both Friday and Saturday nights. Asked for assistance from front desk and they could not do it either! Lights in bathroom area to low to be able to put on makeup in both rooms that we used so this was not adequate. When you need to go outside and use your car's visor mirror this is wrong. This should be fixed .

2026-10-24 • via Nuitee
B
Brenda Lou • couple • us
4
Pros:

Good location. Good bed The room was clean

Cons:

The shampoo and body wash bottles were empty in shower and the refrigerator did not work

2026-10-15 • via Nuitee
R
Robert • solo_traveller • us
10
Great choice!
Pros:

I always stay here when I'm in Olathe, it's quiet, the rooms are clean and updated and they have breakfast. Staff is always very friendly

2026-09-16 • via Nuitee
S
Summers • extended_group • us
6
The stay was ok other than the floors.
Pros:

Price

Cons:

The floor in our room was extremely sticky with or without shoes on. There was no stopper in the bathtub

2026-09-14 • via Nuitee
C
Cari • solo_traveller • us
10
2026-09-13 • via Nuitee
R
Richard • family_with_children • us
7
2026-08-16 • via Nuitee
S
Sherry • solo_traveller • us
7
Pros:

The location was ideal for our weekend.

Cons:

The beds were rock hard. The outlets couldn't hold a plug for my charger unless I rammed a table up to it.

2026-08-13 • via Nuitee
J
Jeanne • solo_traveller • us
10
2026-08-05 • via Nuitee
W
Worman • solo_traveller • us
4
2026-07-24 • via Nuitee
S
Sunilkumar • family_with_children • us
4
I have seen such rooms in big bend for hikers who can just come, sleep and go.
Pros:

Frond deck Staff

Cons:

Room is very pretty old. Bathroom is small. My wash basin pipe was broken but they give me another room, thank for the front desk rep. Too costly for the price for me at that time.

2026-07-16 • via Nuitee
G
Gilda Grace • couple • us
9
2026-07-13 • via Nuitee
A
annamV6663BH • Family
10
Ask for Tracey!
Pros:

I'm currently having a very pleasant stay at SureStay in Olathe. A very helpful receptionist named Tracey helped me get situated and had breakfast ready. She was very helpful and check in was easy. As for Tracey when you come here and I'm sure you're stay will be as good as mine, if not better.

2026-07-12 • via Tripadvisor
M
Michael • solo_traveller • us
10
2026-06-15 • via Nuitee
D
Dimitrios • solo_traveller • gr
5
2026-06-14 • via Nuitee
A
Antoine • solo_traveller • us
10
2026-06-13 • via Nuitee
D
Darren • couple • us
4
Adequate. Nothing made it stand out. Overpriced.
Pros:

Breakfast was good, and the dining room was nice.

Cons:

The room smelled stale. Property appeared old. Stairs were rusted.

2026-06-07 • via Nuitee