AmericInn by Wyndham Inver Grove Heights Minneapolis

We have stayed at this hotel for many years using their park sleep and fly. We noticed the hotel has gotten run down and could use some updating. The worst problem was with the shuttle pick up from the airport. We called and were told 30-35 minutes. After an hour the shuttle showed up but did not have room for my husband and I!! So I called AGAIN and was told the driver had done a pickup at another hotel filling up the van. So we were told another 30-35 minutes. Very frustrating!! This will most likely be our last time using this hotel.

WORST SHUTTLE DRIVER EVER! We used this hotel for the reason they will keep the vehicle and shuttle you to and from the airport. To fly out of Minneapolis we asked them to take us at 2am. They booked the shuttle. The shuttle driver came 30 minutes late and we were the only ones he had to drop off. That I could have lived with BUT when we got back to Minneapolis we called our hotel and had the shuttle driver come and pick us up. When we got in the vehicle and he pulled away I started questioning if our driver knew how to drive safely. He would hit the brakes hard and take corners way too fast. He was texting on his phone, asked his GPS where our hotel was, and took calls. He was speeding down a road that was 35 mph by going 60-65 mph. Another time it was 60 and he was going 75 mph. Then he turned around to pick up another set of passengers. They got in and we headed to our hotel. My aunt and I braced ourselves this whole time while he was driving. We had to do that because of how bad he was driving. The driver kept driving the same way and also ran 2 red lights, while still doing all the things above. I am thankful there was not cars going through the green lights. We honestly did not know if we would make it to the hotel with out him crashing and killing us. Let’s add this is in MN and the roads have snow, slush and are slippery. This morning once the manager was in, I called the hotel. The person who answered had already heard about the complaint because the couple that was with us already complained. She wasn’t going to give me the manager. Finally I got her to do that. All the manager could say is what vehicle was this. I told him it said Country Inn and Suites from Plymouth. He would repeat that and say he will look into this. How can he not know who was the driver. We called his hotel and told them we were ready for our shuttle. They called and got us the shuttle. I am sorry they knew who he was. I do wish while we were in the vehicle that I would have called 911 like I was thinking. Yes it was that bad I wanted to call the police. But I was scared what the shuttle driver would have done. I will never stay at this hotel again or even the Country Inn out of Plymouth. I even tried calling them today to tell them about the shuttle driver and all the phone did was ring. I did try a few times to get someone to answer their phone. If you want to make it home alive DO NOT USE THIS HOTEL & SHUTTLE SERVICE. You might not make it.

On a side note, AmericInn can not even spell the towns name correctly. Invergrove Heights is how it’s on the business card. That’s not how it’s spelled. It’s Inver Grove Heights.

Additional hold for the room was $100 on an already paid reservation. Desk clerk was extremely rude when asked for a receipt showing the hold amount as it was withdrawn from the bank account. Got to the room and there are holes in the closet door 1.5” big as well as holes and missing paint on the walls.

Amazing

I felt good about the staff. We had two different people, the first was very accommodating and gracious. The second was a little less, but still ok.

Location

Cost too much

great location, comfortable room, excellent breakfast, good value

Not much.

The location

I reserved a room at this hotel with ParkSleepFly for one night prior to our cruise in order to leave my car at the hotel cause the hotel said this is the only way one can leave the car there with a shuttle to airport not knowing prior that they move the car to a different location. The hotel asked for the keys. Upon returning found out that whoever moved the car bps themselves to whatever they want. DO NOT USE

We have stayed in a few of this brands Hotels and were pleased with each, this was, to say the least "rough"

We were booked for 2 night stay. Upon entering the room, my wife noticed a few lady bugs near the window and walls. After a few minutes we had flushed 15 ladybugs and still finding more. Went to front desk and they were able to switch rooms that was bug free. We also noticed in the first room, there were only sheets on the beds, no blankets. The second room had blankets. Beds were very comfortable though.

Bathrooms were stocked, but only 1 bath towels and 2 wash clothes were left for 2 adults for a two night stay. Went back to the front counter and told them we would need several more towels and a few more wash clothes. Gave us 2 towels, but told us we would need to come back the next morning for wash clothes. (Really?)

Smell of Pot throughout the hallways and elevator. Thank goodness it did not infiltrate the rooms.

After first night, no one came to the room to pick up linens or make beds, which I found odd.

Breakfast was acceptable. Waffle Maker, scrambled eggs, toast/begals/muffins. Sweet rolls, cereal and juices and yogert. Apples and bananas and fruit cups. First morning there were also some really good sausages, but the second morning they had chicken strips?

Ice maker was out of order.

Signs lead you to a vending room without a single vending machine.

This Hotel could be really nice with just a bit of care, but I can't recommend it in its current state.

Cleanliness. Close to restaurant, comfortable beds, quiet.

The price was ok the location was close to where I needed to be

Used hotel with ParkSleepFly with shuttle to airport with one night stay prior. Was not told that it was valet service with car parking. Left keys with front desk and they take car someplace else and bring it back to hotel when you return. If we knew this we would not have used the service. Didn't realize they have people who take the car and go through the glove compartment
Would not use this service again

We arrived, 11:00 P.M. the young man at the front desk made a fresh pot of coffee for us! We waited for our shuttle driver to take us to the airport. 8 days later, I called the hotel, our nice shuttle driver picked us up at the airport 1:00 A.M.! We checked in promptly. The hotel was quiet and we were asleep by 2:00 A.M. We did make it to breakfast before they closed it up. Many options, nothing fancy but good and tasty. We checked out at 11:15. The only issue was the light above the sink did not work. Great service and great price!!