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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Wheelchair accessible
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Outdoor furniture
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Covered parking
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Garage
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Bicycle-friendly property
Review Highlights
Categories
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Property Description
Outdoor Terrace and Free WiFi
AC Hotel by Marriott New Orleans French Quarter boasts an inviting outdoor terrace for guests to unwind and soak in the vibrant atmosphere of the city. Stay connected with complimentary WiFi available in all rooms, ensuring you can easily share your travel experiences with loved ones.
Convenient Amenities
Indulge in the convenience of cable TV, tea and coffee-making facilities in each traditional guest room. Whether you're relaxing after a day of exploring or gearing up for the day ahead, these in-room amenities cater to your comfort and needs.
Fitness Center and Meeting Facilities
Stay on top of your fitness routine at the on-site fitness center or host successful meetings with ease by reserving the hotel's meeting facilities. Additionally, vending machines with snacks and refreshments are on hand for whenever cravings strike.
Experience the perfect blend of comfort and convenience at AC Hotel by Marriott New Orleans French Quarter. Book now to secure your stay just steps away from the iconic Bourbon Street and the historic French Quarter.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Breakfast inclusive rates allow for 2 guests per room for breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Private parking is possible on site (reservation is not needed) and costs USD 46 per day.
Location
Guest Reviews
The breakfast set up was nice.
noise. the room was by the elevator
The location. It was close to everything.
Welcome to the AC Marriott! Where they ask you to move to Thor sister hotel on your time of arrival - no prior notice and no courtesy!!
Poor attitude provided to people who have travelled all the way from Australia to visit New Orleans after such a long trip and the fatigue.
Would absolutely not recommend!
air conditioning was problem, reported and "fixed" but never got cold as thermostat setting
The staff was great
Nothing bad
Loved the location. Close to everything
Limited lighting in the bedroom.
The hotel was a complete let down. The hotel itself was dirty. You can hear everything from your neighbors beside and below you. The valet parking situation was a nightmare. The workers are unfriendly and do not communicate properly. We received a text that our vehicle was ready but it was not. We waited over 45 minutes for the workers to get our car. When I tried to discuss with the hotel staff they said they were unaffiliated even though the valet has “AC Hotels” on the front. They also charge $60 per night for this service. I will never be staying at the AC New Orleans and I definitely won’t be recommending it
Great place to stay. The location is very convenient and the hospitality was amazing. We enjoyed our room and the hotel amenities. Highly recommended.
I am a longtime Marriott customer and Gold Elite member who just stayed at this hotel for the second time, for 4 nights this time. It was a bad experience that was made worse by the dismissive nature by the operations manager to my feedback. This person was both defensive and dismissive when I contacted them to share my experience. Here is the rundown:
- air conditioning in room was broken when we arrived.
- there was no shower gel in the bathroom (2 shampoo and 1 conditioner). Nobody bothered to mount the bottle on the wall.
- I paid extra for a sofa bed which was not made up when we arrived. My daughter never got a blanket until the 4th time I asked and she was very cold the first night and did not sleep well.
- the wrist band policy and $15 charge for lost bands was punitive and greedy. I was fully supportive of security, but a charge for a lost piece of paper is ridiculous.
- I could not get a late check out despite being a gold member. This was abruptly rejected and I still saw others checking out later than 11 am with no issues. I was stupid enough to follow the rules even though I am supposed to be eligible for late check out.
- I had to bring my 7 bags myself into a room on the left side of the lobby and the employee told me to come in the room to bring them (board room type place). When picking them up I followed the employee who snapped at me that I cold not be in the room, which made no sense since the prior employee told me to come in.
- my room wasn’t made up until after 4 pm on our last day even though we were out of the room for about 7 hours from 9:30 am.
Perfect location
The heater didn’t work .
Clean, good size room.
The bathroom door did not close 100%. It was a gap so you could see inside
La ubicación
No tener donde guardar ropa
Truly enjoyed my experience at the AC and by simply walking in I can tell that management has a focus on guest engagement. Staff is friendly, rooms are superior in cleanliness and decor. Food is simply put… amazing! This will be my go-to whenever I travel back to New Orleans. AC Team and Leadership, thank you for an incredible experience for my family and myself and we will definitely be back!
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