Playa Azul Cozumel

Hotels
9 (589 reviews)
Carretera a San Juan Km 4, Zona Hotelera Norte , Cozumel , mx

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
8.5
The hotel requires renovations, particularly in the bathroom.
Service
9.5
General sentiment of friendly and helpful staff.
Location
9.5
Excellent access to the beach and quiet surroundings.
Room Quality
9
Rooms are spacious with scenic views; some humidity reported.
Amenities
8.5
Limited in some facilities like laundry and snorkeling equipment.
Value for Money
9
Prices may not accurately reflect the quality of all services.
Food and Beverage
8.5
Breakfast is average; some reviews indicate room for improvement.
Overall Experience
9.5
Guests generally enjoyed their stays and appreciated the natural beauty.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:10

Property Description

Beach-front Paradise in Cozumel

Luxurious Accommodations: Enjoy stunning views of the Caribbean Sea from your private balcony in our rooms equipped with satellite TV and free Wi-Fi.

Golf and Relaxation: Play unlimited golf with complimentary green fees at our on-site golf course. After a day of activities, unwind at our full-service Cozumel Hotel Spa.

Culinary Delights: Indulge in a delicious breakfast buffet at Palma Azul Restaurant and savor a light menu and drinks at La Palapa Snack Bar by the beach.

Experience the beauty of Cozumel at Playa Azul Hotel, just a short distance from popular attractions. Book now for an unforgettable stay!

Important information:

Please note that there is a surcharge of USD 3 per person per night for the bellboy service and USD 1.50 per person per night for the chambermaid service. These obligatory surcharges are not included in room rates and will charged at the hotel.

As of January 1, 2019, the State Congress established an Environmental Recovery Fee of $24.18 pesos ($1.25 usd) per room, per night. Hotel will charge this fee upon check out.

Please note that golf cart rental is not included and is available at an extra daily cost.

There are cribs available, upon requestIn the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for US$35 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 589 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
F
Francesca • couple • it
7
2026-02-13 • via Nuitee
F
Fabio • extended_group • br
9
2026-02-09 • via Nuitee
J
JoAnn • family_with_children • us
6
Missed opportunities
Pros:

The hotel itself and the staff were friendly. The rooms are nice.

Cons:

The prices for this caliber of hotel are high. The food, was adequate but bland. 2 couples we met got food poisoning.Not the quality of freshness found in most of Mexico. On our stay the weather was super windy and cold which couldn't be helped BUT with that said, heated pools and a wind break would have made it tolerable. Even the restaurant and bar were unprotected. Shame, because the hotel could of been making money selling drinks (super expensive) but most people just stayed in their rooms. On the front of the hotel is a lovely garden area out of the wind but no chairs or tables. Again opportunity lost. Night activities or salsa classes should be offered especially for this mostly northern clientele. All in all, it is a great facility with missed opportunities and blah food.

2026-02-09 • via Nuitee
E
Edith • couple • ca
6
2026-01-31 • via Nuitee
D
Dan • family_with_children • ca
8
Pros:

Good value for money, nice beachfront property, ability to walk on beach northward and best of all natural pool past the Westin

Cons:

Old property (69 years) with balcony net in bad condition, but definitely not a big ⁹deal

2026-01-29 • via Nuitee
M
Marina • couple • by
5
2026-01-27 • via Nuitee
J
Jodi • couple • us
8
We had a great time.
Pros:

Breakfast was adequate. Lunch was better. Did not eat dinner there but heard there were better places to eat.

Cons:

Bed was not that comfortable. Bathrooms were out of order in the lobby/pool area.

2026-01-26 • via Nuitee
V
Vargas • family_with_children • mx
10
Pros:

Excelente para descansar

2026-01-25 • via Nuitee
T
Tanya • couple • ca
10
Loved it and will definitely stay here again.
Pros:

Everything was perfect. The breakfast was delicious and varied in some way or another from day to day, which we appreciated. The staff seemed to really like working there, which is important to us. The place was immaculately cleaned and the rooms were set up with so much thought, care and attention. The beach had two different seating areas and seemed to always have chairs available. Snorkelling was good. The food was tasty and good value for the money.

2026-01-25 • via Nuitee
A
Angelique • extended_group • fr
10
2026-01-25 • via Nuitee
R
Roselia • family_with_children • mx
7
Aceptable
Pros:

La ubicación a pocos minutos del aeropuerto y la playa del hotel es muy bonita, estacionamiento sin costo y que admitan mascotas, habitación limpia bonita y cómoda, instalaciones muy bonitas con jardines.

Cons:

Que a pesar de que admiten mascotas te prohíben la entrada al restaurante con ellas por lo que no pude comer ahí porque iba sola con mi mascota así que tenía que salir a restaurantes. El servicio en el club de playa es pésimo son muy lentos y abren demasiado tarde y poco atentos. El wi fi es malo la última noche no se pudo conectar la televison al wi fi para ver prime, marqué a la recepción y la recepcionista ni siquiera sabía que la televison tenía esas aplicaciones me pareció muy mal además nunca se resolvió el problema de conexión. Al entregar la habitación hay doble verificación de lo que tomaste del frigobar para el cobro lo que me parece inadecuado.

2026-01-24 • via Nuitee
M
Michael • couple • us
6
Pros:

Location was nice. Room was well sized

Cons:

Felt nickel and dimed for a room that cost $250 a night with fees. No water or ice machine available. Only 1 beach towel per person available for entire stay. Boasted great snorkeling but no equipment available, had to go to hotel over to rent. Hotel itself quiet but between 2 massive beach clubs

2026-01-20 • via Nuitee
A
Adrian Job • couple • mx
9
Excelentebpara descansar
Pros:

Desayuno calientes, solo falta variar la comida

Cons:

La variedad del menu

2026-01-20 • via Nuitee
C
Catherine • couple • ca
8
What a beautiful treat in nature!!!
Pros:

Breakfast was good. Average good.

Cons:

Juices too watery or too sweet

2026-01-20 • via Nuitee
N
Nikoletta • couple • gr
10
The beach was amazing. The breakfast was very good and the bar!
Pros:

The beach was amazing. The breakfast was very good and the bar! The staff was very polite and helpful

Cons:

The rooms are old and you can feel the humidity. There is no net for the mosquitos on the window. They charge for every little thing, losing a beach towel is 50USD even though the quality does not correspond to that amount.

2026-01-19 • via Nuitee
J
Jacquelyn • extended_group • us
9
Great property with lots of different areas to roam and nice beach front areas.
Pros:

The breakfast was very nice with lots of variety. The staff in the dining and bar areas were awesome! They made you feel welcome.

Cons:

The hotel is a little dated and needs a little up keep in some areas. And personally the beds were very hard.

2026-01-19 • via Nuitee
C
Clari • couple • il
10
Descanso y relajación
Pros:

Me encantó. Hotel frente al mar con playa privada. El personal súper amable.
La habitación amplia con vista al mar.
Hermoso.

Cons:

Nada, todo bien.

2026-01-18 • via Nuitee
J
James • solo_traveller • us
5
I won’t be coming back
Pros:

I liked the location I was supposed to get a King size bed got two dinky beds ocean view of the swimming pool

Cons:

The guy at the front desk was rude my internet wasn’t working. I went to the front desk he rudely commented look it works then just turned away.

2026-01-17 • via Nuitee
J
Jennifer Debra • couple • ca
7
Bon rapport qualité/prix
Pros:

Son emplacement, hotel de petite taille sur la plage, vieux mais bien entretenu, chambre et balcon (vue océan). Bon petit déjeuner, apnée à proximité,. Qualité de la nourriture pourrait être mieux pour midi/soir.

Cons:

Le restaurant à la carte

2026-01-17 • via Nuitee
M
MarinaGr76 • family_with_children • it
9
Pros:

Que estaba alejado del centro y su playita

2026-01-16 • via Nuitee