Homewood Suites by Hilton Erie

Suite was well kept and well supplied, but bedroom and bathroom were very tight.

he property and the room were fine except for one "medium" thing and one big thing. First, I heard the people above me every time they made a move. Second, and this is the big thing: the HVAC unit, which is inside a locked door in the bedroom, was extremely loud. It sounded like two diesel engines running. I had to turn it off to get some sleep. I asked for a new room, but was told the hotel was full. I am sure it was not, just from the look of the parking lot. Seeing very few people at breakfast the next morning confirmed my guess. Fortunately, it was not a hot night. When I checked out, I again notified the staff again about the loudest of the HVAC and was told that the HVAC units are over 20 years old and need to be replaced, but that funds were not being provided by "corporate". That, no doubt, is the truth. They did not offer to give me any sort of compensation.

The long wait to check in with no one at the desk. The cleanliness of the room. The staff ignoring every person walking thru the door and not smiling or saying hello.

Nothing

There was an issue with the virtual payment from Bookings which held us up by 1 hr in being able to check in, should have been handled between the hotel and Bookings! Also, breakfast the first morning had NO milk and the buffet kept running out of food and had to wait until refilled, also the kitchen worker was rude and had no personality as well as one of the male workers at the front desk!

Our air in our room was awful. It was 75 the whole time and thermostat appeared to do nothing. The breakfast was decent but not continuously stocked

We had to visit the lobby to get extra towels as there were no towels in the pool area.
Breakfast was free but mediocre. They eventually replenished the eggs and waffle mixture.

We left with a bad taste in our mouths after getting absolutely no help from the staff about our cooler bags in the fridge that be noticed that we forgot when we called within 1.5hrs leaving the property. They implied that we were mistaken to think that we left them when we were absolutely sure we left them. They didn’t really looked interested in helping further so due to this, I don’t think we will prefer to come again to this hotel next time we are visiting.

Furniture needs updated. Couch cushion torn and uncomfortable. Desk chair more comfortable than kitchen chairs. Beds very comfortable- slept great!

The mattress on the pull out soda wasn't in good shape. We managed. It was a little uncomfortable. Like we said it was manageable.

Mattresses are very hard, had to sleep on sofa
Felt it was overpriced

The couch in the living room very dirty