InTown Suites Extended Stay Austin TX - Research Blvd

Hotels
5.9 (279 reviews)
12989 Research Boulevard , Austin , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Heating
Lift / Elevator
Laundry
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dirty rooms
Poor maintenance
Missing kitchenware

Categories

Cleanliness
3.9
Numerous complaints about dirtiness and maintenance issues.
Service
8.4
Staff were generally mentioned as friendly, although there were some service delays.
Location
7.9
Location is convenient, with guests appreciating ease of access.
Room Quality
4.4
Rooms reported as old, poorly maintained, or with many issues.
Amenities
5.4
Many complaints about lack of basic kitchenware and issues with elevators.
Value for Money
6.4
Price was seen as fair by some, but many felt it did not match quality.
Food and Beverage
5.4
Limited information, but several mentions of missing kitchen items.
Overall Experience
5.4
Mixed feelings due to a variety of negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location
InTown Suites Extended Stay Austin TX - Research Blvd is strategically situated near popular landmarks such as Moody Center and University of Texas at Austin, offering easy access to key destinations in Jollyville.

Modern Amenities
Experience comfort and convenience with air-conditioned rooms, a fitness centre, and well-equipped kitchens in every unit. Enjoy entertainment with flat-screen TVs and stay refreshed with fresh bed linen and towels provided.

Nearby Attractions
Explore nearby attractions like Texas Memorial Stadium, Austin Convention Center, and Frank Erwin Center - University of Texas, all within a short distance from the motel.

Ready to experience a comfortable and convenient stay in Jollyville? Book your room at InTown Suites Extended Stay Austin TX - Research Blvd now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that office hours vary. Guests who are scheduled to arrive after 19:00, or on a Sunday, should contact the property directly to arrange for check-in. For guests arriving after the office closes, room keys and paperwork will be left with the property's Courtesy Officer. Contact information for the Courtesy Officer is posted on the property office door.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

5.9
Based on 279 reviews
Cleanliness: 3.9
Service: 8.4
Location: 7.9
Room Quality: 4.4
Amenities: 5.4
Value for Money: 6.4
Food and Beverage: 5.4
Overall Experience: 5.4
V
Veronica • solo_traveller • us
6
Not ACTUALLY pet friendly
Pros:

I like the size of the rooms. Ample space for all our belongings.. the vending machines were well stocked.. and that they had an On-site laundry facilities.

Cons:

I didn't like that they advertise that they're "Pet Friendly" when they should say they are only "Service Dog Friendly " I didn't find out until after already hear a week that they do not allow ESA animals at all. Doesn't matter if you have paperwork or not from medical professional or not.
If your animal is "Service Animal" you need to provide their certification and picture ID of your animal as well.
If I had known that... I wouldn't have stayed here; luckily we had already paid for our days here so they didn't kick us out but if we hadn't they would have.

2026-09-13 • via Nuitee
A
Ambrose • couple • us
6
2026-09-02 • via Nuitee
A
Aquino • solo_traveller • us
10
Pros:

Everything was good no problems

Cons:

There isn't anything to dislike

2026-08-22 • via Nuitee
B
Bunes • couple • us
2
Stay was good, roaches not so much.
Pros:

It was near where I needed to be.

Cons:

Roaches. Every where. 1/3baking soda to 2/3 confectionas sugar. Put in every room you won’t have an issue again. No chemicals needed.

2026-07-07 • via Nuitee
S
Smith • solo_traveller • us
3
There's no such thing as a good deal
Pros:

The bed was comfortable and the sheets were clean and the location was convenient

Cons:

The pictures in no way were representative of the actual room. It smelled like weed and cigarettes in the hotel. The cabinets were falling apart and part of the carpet was coming up and the tacks were exposed.

2026-07-07 • via Nuitee
E
Emma • couple • us
8
2026-07-06 • via Nuitee
J
john • solo_traveller • us
3
Na
Pros:

Nothing

Cons:

Room smelled

2026-07-01 • via Nuitee
H
Hodges • solo_traveller • us
8
Pros:

This is a good quiet place and
clean

Cons:

No smoking in the room

2026-06-10 • via Nuitee
J
Jay • solo_traveller • us
10
2026-06-08 • via Nuitee
G
Giannelly • couple • us
1
Mal
Pros:

No

Cons:

Nada

2026-06-08 • via Nuitee
J
john • solo_traveller • us
3
Checking out today
Pros:

Hot water for bath. Real hot. Good.

Cons:

Room smelled. Air freshener didn’t help. So for the price diidnt feel contacting manager would do any good.
No food stores in walking distance.
Was told not to rebook through booking as it would cause hotel to show double booking. Price went up Thursday-Friday cause of weekend.

2026-06-06 • via Nuitee
B
Bao • solo_traveller • us
9
2026-06-02 • via Nuitee
T
Tanya • couple • us
1
they charged my card when they said nothing will be charged then i had to wait a week to get it back
Pros:

nothing

Cons:

everything

2026-05-27 • via Nuitee
P
Patricia • solo_traveller • us
8
Pros:

Quiet, perfect location

Cons:

Wish it had an ironing board amd iron. Otherwise it was great. I was very tired sp I basically fell into bed as soon as I got there and woke up in time to check out

2026-05-22 • via Nuitee
K
Kevin • solo_traveller • us
7
Not bad for the price
Pros:

The bed was comfy.

Cons:

Everything is early 90's worn out rooms

2026-05-21 • via Nuitee
A
Aundraya • couple • us
10
Great customer service.
2026-05-18 • via Nuitee
S
Sarah • solo_traveller • us
1
Horrendous. Supposed to stay for two nights, only stayed one because that was long enough.
Pros:

The room was clean.

Cons:

The crackheads banging on my window and terrifying my children at 10PM.

2026-05-14 • via Nuitee
C
Cailey • solo_traveller • us
6
2026-05-10 • via Nuitee
M
Mijares • solo_traveller • us
10
Pros:

Everything

Cons:

Everythig was good

2026-05-07 • via Nuitee
D
David • couple • us
3
2026-05-03 • via Nuitee