InTown Suites Extended Stay Austin TX - Research Blvd

Hotels
5.9 (279 reviews)
12989 Research Boulevard , Austin , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Heating
Lift / Elevator
Laundry
Facilities for disabled guests
Private parking
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Dirty rooms
Poor maintenance
Missing kitchenware

Categories

Cleanliness
3.9
Numerous complaints about dirtiness and maintenance issues.
Service
8.4
Staff were generally mentioned as friendly, although there were some service delays.
Location
7.9
Location is convenient, with guests appreciating ease of access.
Room Quality
4.4
Rooms reported as old, poorly maintained, or with many issues.
Amenities
5.4
Many complaints about lack of basic kitchenware and issues with elevators.
Value for Money
6.4
Price was seen as fair by some, but many felt it did not match quality.
Food and Beverage
5.4
Limited information, but several mentions of missing kitchen items.
Overall Experience
5.4
Mixed feelings due to a variety of negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:31

Property Description

Convenient Location
InTown Suites Extended Stay Austin TX - Research Blvd is strategically situated near popular landmarks such as Moody Center and University of Texas at Austin, offering easy access to key destinations in Jollyville.

Modern Amenities
Experience comfort and convenience with air-conditioned rooms, a fitness centre, and well-equipped kitchens in every unit. Enjoy entertainment with flat-screen TVs and stay refreshed with fresh bed linen and towels provided.

Nearby Attractions
Explore nearby attractions like Texas Memorial Stadium, Austin Convention Center, and Frank Erwin Center - University of Texas, all within a short distance from the motel.

Ready to experience a comfortable and convenient stay in Jollyville? Book your room at InTown Suites Extended Stay Austin TX - Research Blvd now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that office hours vary. Guests who are scheduled to arrive after 19:00, or on a Sunday, should contact the property directly to arrange for check-in. For guests arriving after the office closes, room keys and paperwork will be left with the property's Courtesy Officer. Contact information for the Courtesy Officer is posted on the property office door.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

5.9
Based on 279 reviews
Cleanliness: 3.9
Service: 8.4
Location: 7.9
Room Quality: 4.4
Amenities: 5.4
Value for Money: 6.4
Food and Beverage: 5.4
Overall Experience: 5.4
J
James • couple • us
7
2026-11-06 • via Nuitee
D
Diondric • family_with_children • us
10
2026-11-05 • via Nuitee
S
sidney • family_with_children • us
1
Never stay here
Pros:

The location was good. You can only check in at

Cons:

You can only check in between 2 and 7 they said. Got there about 3 and no one was there to check me in. I called the number and the guy acted like an ass saying he sent me a message that he wouldn't be there to check me until 5. For one I never got a message and for another I'm paying for a room and I can't get checked in. He finally sent someone to get me in and I had paid a deposit to hold it on line. He told me he would call me later to do the rest of the payment. He never called he just took the payment out of my account. I never got a receipt or anything. I will never stay there again.

2026-11-02 • via Nuitee
N
Naryan • couple • us
5
2026-11-01 • via Nuitee
Y
yohann • solo_traveller • us
1
2026-10-29 • via Nuitee
A
Andrea • extended_group • us
1
Worst hotel experience of my life.
Pros:

Nothing.

Cons:

It smelled like smoke and pee. There were roaches. I had to go spend a lot of money to make the room feel comfortable enough to even stay in. I couldn’t eat in it because the smell lingered so bad that you could taste it in everything. The people staying there were really loud and I’m pretty sure doing drugs.

2026-10-29 • via Nuitee
F
Federico • family_with_children • mx
9
Pros:

Están muy cómodas y con buen espacio

Cons:

Le falta una cafetera y platos

2026-10-27 • via Nuitee
D
Diondric • family_with_children • us
10
2026-10-18 • via Nuitee
E
Edward • solo_traveller • us
4
A 4 because what i saw sounding inside .
Pros:

It was okay but lots of other things I didn't like .

Cons:

It smells lots of mariguana in hall ways and other people had dogs 🐕 that smells horrible

2026-10-12 • via Nuitee
C
Christian • solo_traveller • us
1
They will cancel your reservation without notifying you
Pros:

Nothing

Cons:

Our reservation got cancelled because they were "so overbooked", even though we had this booked almost a month in advanced. Zero notification or emails from booking.com to let us know. Luckily we tried to check in early, giving us time to find another hotel in the area.

2026-10-12 • via Nuitee
V
Veronica • solo_traveller • us
6
Not ACTUALLY pet friendly
Pros:

I like the size of the rooms. Ample space for all our belongings.. the vending machines were well stocked.. and that they had an On-site laundry facilities.

Cons:

I didn't like that they advertise that they're "Pet Friendly" when they should say they are only "Service Dog Friendly " I didn't find out until after already hear a week that they do not allow ESA animals at all. Doesn't matter if you have paperwork or not from medical professional or not.
If your animal is "Service Animal" you need to provide their certification and picture ID of your animal as well.
If I had known that... I wouldn't have stayed here; luckily we had already paid for our days here so they didn't kick us out but if we hadn't they would have.

2026-09-13 • via Nuitee
A
Ambrose • couple • us
6
2026-09-02 • via Nuitee
A
Aquino • solo_traveller • us
10
Pros:

Everything was good no problems

Cons:

There isn't anything to dislike

2026-08-22 • via Nuitee
B
Bunes • couple • us
2
Stay was good, roaches not so much.
Pros:

It was near where I needed to be.

Cons:

Roaches. Every where. 1/3baking soda to 2/3 confectionas sugar. Put in every room you won’t have an issue again. No chemicals needed.

2026-07-07 • via Nuitee
S
Smith • solo_traveller • us
3
There's no such thing as a good deal
Pros:

The bed was comfortable and the sheets were clean and the location was convenient

Cons:

The pictures in no way were representative of the actual room. It smelled like weed and cigarettes in the hotel. The cabinets were falling apart and part of the carpet was coming up and the tacks were exposed.

2026-07-07 • via Nuitee
E
Emma • couple • us
8
2026-07-06 • via Nuitee
J
john • solo_traveller • us
3
Na
Pros:

Nothing

Cons:

Room smelled

2026-07-01 • via Nuitee
H
Hodges • solo_traveller • us
8
Pros:

This is a good quiet place and
clean

Cons:

No smoking in the room

2026-06-10 • via Nuitee
J
Jay • solo_traveller • us
10
2026-06-08 • via Nuitee
G
Giannelly • couple • us
1
Mal
Pros:

No

Cons:

Nada

2026-06-08 • via Nuitee