The Ritz-Carlton Jakarta, Mega Kuningan

Hotels
The Ritz-Carlton Company, L.L.C
9.4 (828 reviews)
Jl. DR. Ide Anak Agung Gde Agung Kav. E.1.1 No.1, Kawasan Mega Kuningan, Jakarta , Jakarta , id

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Spacious and clean rooms
Cons:
No sourdough bread options
Dining area noise level

Categories

Cleanliness
9.35
Overall positive sentiment with mentions of tidy room maintenance.
Service
9.85
Staff are consistently described as polite, attentive, and going above and beyond.
Location
9.35
Positive mentions of the hotel's location in Jakarta.
Room Quality
9.35
Room described as nice, spacious, and clean.
Amenities
9.35
Amenities are mentioned as good and sufficient.
Value for Money
9.35
Guests feel the price reflects the quality of the stay.
Food and Beverage
8.85
Food options are generally good, though improvement suggested for some choices.
Overall Experience
9.75
Overall stay is described as unforgettable and worth it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:21

Property Description

Luxurious Accommodation
The Ritz-Carlton Jakarta, Mega Kuningan offers a lavish stay in Jakarta with its pampering spa, modern gym, and a 30-metre outdoor pool. The air-conditioned rooms feature floor-to-ceiling windows and elegant dark wood furniture, providing a luxurious retreat for guests.

Culinary Delights
Indulge in a culinary journey at the hotel's 2 restaurants. Asia Restaurant offers a wide range of international dishes, while Lobo Italian Bistro serves prime grilled steak and Italian specialties. Guests can savor exquisite flavors without leaving the property.

Relaxation and Convenience
Guests can unwind with body massages and foot reflexology at the spa or make use of the jogging track. For added convenience, the hotel provides a business center. Additionally, services like airport transfers and scheduled shuttles ensure a stress-free stay.

Ready to experience luxury and comfort at The Ritz-Carlton Jakarta, Mega Kuningan? Book your stay now for an unforgettable getaway!

Important information:

The Swimming Pool is Available for Daily Recreation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

9.4
Based on 828 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.35
Room Quality: 9.35
Amenities: 9.35
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 9.75
T
Terence solo_traveller it
10
Pros:

Everything. Best hotel I've ever stayed in my life

2026-08-29 via Nuitee
3
354kamranh Business Simi Valley, California
10
Executive lounge
Pros:

This was my second stay at The Ritz-Carlton Jakarta, Mega Kuningan, and the main reason I chose to return to this property was the outstanding Executive Lounge and, most importantly, its incredible staff.

The entire Executive Lounge team is exceptional. No matter how busy it gets, they continue to provide warm, attentive service with a genuine smile. Their hospitality truly makes the stay special.

I would especially like to thank Ms. Callula for taking such wonderful care of us during our stay and for arranging our airport transportation, including both pick-up and drop-off. Her attention to detail and willingness to help were greatly appreciated.

Thank you to the entire Executive Lounge team for making our second stay so memorable. We look forward to returning again!

2026-08-28 via Tripadvisor
O
Omar couple us
10
Great hotel!
Pros:

Beautiful property

Cons:

N/A

2026-08-28 via Nuitee
S
Siti Noraini solo_traveller sg
9
Pros:

The service is excellent.

Cons:

The location.. abit far from everything else.

2026-08-28 via Nuitee
B
benchaiba solo_traveller us
10
2026-08-26 via Nuitee
M
makch85 Business Hong Kong
10
Great stay and will stay again (actually already booked for next week)
Pros:

My stay at Ritz Carlton Jakarta Mega Kuningan was a very positive experience. I thoroughly enjoyed my stay.

As a platinum elite member, I was originally hoping to get a room upgrade. When checking-in, the front receptionist said unfortunately there were no room upgrades available, so originally it was a bit of a let down.

The rooms are very big (considering I am originally located in Hong Kong), the breakfast/dinner buffet was amazing.

However, the highlight of my experience was when I visited the spa, my massage was slightly interrupted by some noises caused by plumbing in the neighbor room. The spa staff handled the situation very well. They were very apologetic and even wanted to offer me another free session. Although I was short in time and kindly declined, they still insisted to send me off with a small gift. That said, it was a perfect example of great customer skill.

In fact, I’ve already booked my business stay next week for another few nights. Hoping the hotel can keep up with its customer service level, and I strongly recommend Ritz Carlton Jakarta Mega Kuningan.

Look forward to my visit.

Mr. Mak

2026-08-25 via Tripadvisor
R
Rok solo_traveller si
10
Pros:

Izredno prijazni.

2026-08-23 via Nuitee
A
Amel couple es
10
2026-08-23 via Nuitee
A
Awesti family_with_children fr
10
A lovely place to relax and spend quality time with the family 🤍
Pros:

The rooms are spacious, and the staff are super friendly. Thank you so much for all the complimentary treats and thoughtful gestures for my two daughters! ❤️

2026-08-23 via Nuitee
S
Shahryzal azryl extended_group my
8
2026-08-22 via Nuitee
A
antoine couple fr
8
2026-08-20 via Nuitee
H
Hans solo_traveller sg
10
2026-08-20 via Nuitee
A
Amanda couple au
10
2026-08-20 via Nuitee
V
Voyager06032115630 Business Hong Kong
10
One of the top-notch customer service hotel in Jakarta
Pros:

Top client service as usual - attentive and accommodating. Recommend to the fullest if you are traveling to Jakarta for busienss.

2026-08-19 via Tripadvisor
S
Saad solo_traveller qa
10
2026-08-19 via Nuitee
A
Abubakr couple sa
9
excellent hotel
Pros:

room size

2026-08-19 via Nuitee
V
verouva Business Las Vegas, Nevada
10
Great Hotel & incredible service
Pros:

The Hotel was great! The breakfast buffet was comprehensive and the best part was the service. I especially have high praise for Alfi who was very attentive and helped us all the time! He went above and beyond the already great service everyone expects at the Ritz.

2026-08-18 via Tripadvisor
A
Ahmed couple sa
9
2026-08-18 via Nuitee
A
Alexandru Gabriel family_with_children ro
9
Un fel de Ritz, dar asiatic
Pros:

Camera foarte mare si cu vedere frumoasa, pat si perne foarte confortabile, climatizare silentioasa. Hotelul este unul bun dar de 4 stele, nu l-as incadra la 5 stele.

Cons:

Mocheta este cam veche si usor murdara, hotelul intreg e un pic invechit si prezinta urme ale timpului.
Mic dejunul, desi ar trebui sa fie de 5 stele, nu este. Ar putea sa fie mai divers si mai calitativ. De asemenea servetele de la masa ar trebui sa fie impecabile, daca nu le poti curata suficient mai bine folosesti servetele de hartie.

2026-08-16 via Nuitee
A
amandafU7701EE Family
10
Impeccable and family friendly hotel
Pros:

Our stay at The Ritz-Carlton Jakarta was absolutely exceptional from start to finish. The hospitality was truly outstanding, and every member of staff went above and beyond to make us feel welcome and cared for.

What stood out most was how family-friendly the hotel was. Travelling with children can sometimes be stressful, but the team made everything feel effortless. The staff were incredibly friendly, warm and genuinely caring, always checking in to make sure our family had everything we needed.

The level of service was impeccable, but it was the personal touches and genuine kindness of the staff that made our stay so memorable. We felt incredibly well looked after throughout our entire visit.

The Ritz-Carlton Jakarta is a beautiful hotel with truly exceptional people. We would absolutely recommend it to families and anyone looking for a luxurious stay combined with warm, genuine hospitality.

They also have the best buffet breakfast we have tried! So many options and kid friendly aswell

A huge thank you to the entire team for making our stay so special. We can’t wait to return!
Special mentions to Jaya, Sonny, rhwan-sifa and vandara

2026-08-15 via Tripadvisor