The Ritz-Carlton Jakarta, Mega Kuningan

Hotels
•
The Ritz-Carlton Company, L.L.C
9.4 (760 reviews)
Jl. DR. Ide Anak Agung Gde Agung Kav. E.1.1 No.1, Kawasan Mega Kuningan, Jakarta , Jakarta , id

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Spacious and clean rooms
Cons:
No sourdough bread options
Dining area noise level

Categories

Cleanliness
9.35
Overall positive sentiment with mentions of tidy room maintenance.
Service
9.85
Staff are consistently described as polite, attentive, and going above and beyond.
Location
9.35
Positive mentions of the hotel's location in Jakarta.
Room Quality
9.35
Room described as nice, spacious, and clean.
Amenities
9.35
Amenities are mentioned as good and sufficient.
Value for Money
9.35
Guests feel the price reflects the quality of the stay.
Food and Beverage
8.85
Food options are generally good, though improvement suggested for some choices.
Overall Experience
9.75
Overall stay is described as unforgettable and worth it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:21

Property Description

Luxurious Accommodation
The Ritz-Carlton Jakarta, Mega Kuningan offers a lavish stay in Jakarta with its pampering spa, modern gym, and a 30-metre outdoor pool. The air-conditioned rooms feature floor-to-ceiling windows and elegant dark wood furniture, providing a luxurious retreat for guests.

Culinary Delights
Indulge in a culinary journey at the hotel's 2 restaurants. Asia Restaurant offers a wide range of international dishes, while Lobo Italian Bistro serves prime grilled steak and Italian specialties. Guests can savor exquisite flavors without leaving the property.

Relaxation and Convenience
Guests can unwind with body massages and foot reflexology at the spa or make use of the jogging track. For added convenience, the hotel provides a business center. Additionally, services like airport transfers and scheduled shuttles ensure a stress-free stay.

Ready to experience luxury and comfort at The Ritz-Carlton Jakarta, Mega Kuningan? Book your stay now for an unforgettable getaway!

Important information:

The Swimming Pool is Available for Daily Recreation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 660,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 760 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.35
Room Quality: 9.35
Amenities: 9.35
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 9.75
M
mohamed iqbal • couple • my
10
2026-05-28 • via Nuitee
P
Pramana • couple • id
10
2026-05-27 • via Nuitee
M
MB • family_with_children • se
9
Jätte bra ...Riktig stad med puls...Jätte trevliga människor vi tänkt..
Pros:

Personalen....Frukosten ...Rummen...Städningen Allt!

Cons:

Middagen kunde varit lite bättre

2026-05-26 • via Nuitee
S
Syed Omer Mohiuddin • extended_group • sa
10
Pros:

An amazing stay, I visited with a friend as a tourist, and we couldn't have asked for a better experience. The room was spacious and pristine, and the breakfast was superb better than dinner. Exceptional service from a caring team, with special thanks to Melany for her outstanding attention and genuine kindness. Highly recommended.

Cons:

Nothing to say.

2026-05-26 • via Nuitee
R
Rosmini • couple • au
8
Very pleasant experience
Pros:

Very nice and the room is big, the staffs very friendly.

Cons:

Location

2026-05-25 • via Nuitee
S
Susan • couple • us
10
When visiting Jakarta in the future, this is the only place I will stay.
Pros:

Every single member of the staff provided world class service. All were warm, professional and extremely competent.

2026-05-25 • via Nuitee
R
Rosmini • couple • au
8
Very pleasant stay
Pros:

Big room and very friendly staffs

Cons:

Locations

2026-05-25 • via Nuitee
P
Pretty-Rough-Ranch • Business • Eustace, Texas
10
From hello to goodbye, nearly perfect stay.
Pros:

The staff at the Ritz Carlton provide nearly perfect service. All are warm, professional and extremely competent in what they do.

2026-05-24 • via Tripadvisor
C
cherylbL8333WH • Couples • Melbourne, Victoria
10
Wonderful relaxing stopover.
Pros:

We stayed at the Ritz Carlton on a stopover on our way back to Australia. We were picked up at the airport and it took about 45 minutes to arrive at the hotel. It was a very impressive experience. The lobby is enormous and the staff are extremely welcoming. Our room on the 10th floor was very spacious and comfortable, the shower and bathroom were fabulous. There was a welcome gift of fruit and petit four waiting for us. We were so tired we didn’t leave the hotel at all. The breakfast room was enormous and had the most amazing selection we’ve ever seen. We also chose to have lunch at the hotel and just relaxed. We arranged a late checkout and headed straight to the airport.
We were so pleased with our choice of hotel and would definitely recommend.

2026-05-23 • via Tripadvisor
D
DobyGhat • Business
10
Callula - Executive Lounge
Pros:

Callula in the Executive Lounge is professional, courteous, and very personable. She goes out of her way to make me feel like a valued customer and welcome on every visit.

2026-05-22 • via Tripadvisor
A
Anja • solo_traveller • de
10
Pros:

Sehr schöne Zimmer. Super leckeres Frühstücksbuffet. Megafreundliches Personal.

2026-05-21 • via Nuitee
D
Damien • extended_group • au
9
Everything was great. Great location, City views,
Pros:

Friendly and informative staff. Great offer to access the upstairs bar and food at dinner time

2026-05-21 • via Nuitee
N
Nicholas • couple • za
9
2026-05-20 • via Nuitee
F
Frank • couple • cr
10
Jakarta Must Stay
Pros:

Everything

Cons:

Nothing

2026-05-19 • via Nuitee
J
Jeffrey • couple • us
10
The stay was amazing, hotel was beautiful, the air inside was so clean, the staff was fantastic,
Pros:

the room was really big 65 sq meters I think I remember, it was spacious. super classy and minimalist. the doors were solid, and could not hear a neigbor. room was excellent.

Cons:

The bed was quality, softer than I like, but I could feel it was a very quality bed.

2026-05-19 • via Nuitee
S
Saleh Dh • couple • sa
9
ممتاز و لكن التامين لم يتم إرجاعه
Pros:

تجربتي في الإقامة في فندق ريتز كارلتون ميغا جاكرتا كانت بشكل عام ممتازة ومريحة للغاية.

أحببت مستوى الخدمة بشكل كبير، حيث كان الموظفون متعاونين وودودين جدًا، وأخص بالذكر السيد أقوس الذي يتحدث العربية، فقد كان في غاية المساعدة وقدم لي دعمًا رائعًا طوال فترة الإقامة، مما جعل التجربة أسهل وأكثر راحة.

نادي ريتز كارلتون كان مميزًا جدًا، وكذلك الغرف كانت واسعة ومريحة وتوفر مستوى عالي من الرفاهية. الموقع أيضًا جميل ومناسب، والمرافق مثل الساونا والمسبح كانت نظيفة وممتازة وتوفر أجواء للاسترخاء. كما أن جودة الوجبات كانت جيدة ومتنوعة، إضافة إلى سرعة الإنترنت ومستوى النظافة الذي كان عاليًا جدًا في جميع مرافق الفندق.

النقطة السلبية الوحيدة كانت عدم استرجاع مبلغ التأمين (الوديعة) حتى الآن، وأتمنى تسوية هذا الأمر في أقرب وقت.

بشكل عام، تجربة تستحق التكرار مع ملاحظة بسيطة على موضوع التأمين.

Cons:

• الاكل ليس كله حلال يجب الانتباه
•النقطة السلبية الوحيدة كانت عدم استرجاع مبلغ التأمين (الوديعة) حتى الآن، وأتمنى تسوية هذا الأمر في أقرب وقت.

بشكل عام، تجربة تستحق التكرار مع ملاحظة بسيطة على موضوع التأمين.

2026-05-19 • via Nuitee
S
Saleh Dh • couple • sa
9
2026-05-19 • via Nuitee
L
lalatraveler161002 • Friends getaway • Bandung, West Java, Java
6
An Unexpected Service Experience at The Ritz-Carlton Mega Kuningan Jakarta
Pros:

I dined at the Asian restaurant at The Ritz-Carlton. Considering the reputation of a 5-star international hotel, I was unfortunately disappointed with the level of service provided.

The staff addressed guests in an overly informal manner by using ‘aku,’ which felt inappropriate for a luxury hospitality setting. I apologize if this is part of the operational culture, but personally, I found it somewhat impolite. In addition, there was no warm greeting or smile from the waiters upon arrival.

What disappointed me the most was the lack of basic courtesy after finishing my meal. Despite seeing me pass by, none of the staff acknowledged me or said “thank you.” For a hotel with such an established international reputation, this was quite surprising.

Luxury hospitality is not only about the food or the building, but also about professionalism and guest experience. I hope the F&B team takes this feedback seriously.

That being said, I would like to sincerely appreciate the front office and security teams, who were consistently friendly, welcoming, and helpful throughout my visit. Good job front office team!

2026-05-18 • via Tripadvisor
K
Kemal • solo_traveller • tr
10
2026-05-17 • via Nuitee
T
Tyrone • couple • au
10
Wonderful Hotel and Staff
Pros:

Beautiful Hotel, lovely large rooms. The staff were wonderful and the buffet breakfast was great

Cons:

Nothing

2026-05-15 • via Nuitee