Hotel New Grand

Hotels
•
JR-EAST HOTELS
9.2 (5956 reviews)
Naka-ku Yamashita-cho 10 , Yokohama , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Staff attentiveness
Excellent breakfast
Beautiful location
Cons:
Outdated bathroom facilities
Slow check-in process

Categories

Cleanliness
8.41
Some reviews mention outdated facilities and cleanliness issues.
Service
9.68
Many reviews highlight the exceptional staff and attentive service.
Location
9.62
Reviews praise the great location near attractions.
Room Quality
9.17
Guests appreciate the room views but mention some outdated features.
Amenities
8.4
Some amenities noted as outdated, impacting overall assessment.
Value for Money
9.36
Guests feel the high-quality service justifies the price.
Food and Beverage
9.41
Breakfast and dining options received positive feedback.
Overall Experience
9.58
Overall, guests enjoyed an exceptional stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Accommodation with Stunning Views

Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.

Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.

Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.

Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.

Important information:

Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.

Guests who wish to use a baby cot need to contact the hotel in advance.

Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.

Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 5956 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.62
Room Quality: 9.17
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.58
Y
Yuanyuan • couple • au
9
2026-03-28 • via Nuitee
E
Emma • family_with_children • us
10
Pros:

Location was great-right on the front. The staff were all very friendly and. professional...a favourite memory of our trip is waking up very early and heading out for a wander in the rain and being called back so they could provide us with an umbrella. Our rooms were a good size and kept very clean. It was a lovely stay.

2026-03-28 • via Nuitee
A
ALEMAZZEI • family_with_children • ar
10
Para recomendar
Pros:

La atención y limpieza.

Cons:

Que no habia fruta alguna en el desayuno.

2026-03-28 • via Nuitee
O
Otgontsetseg • extended_group • jp
9
2026-03-28 • via Nuitee
M
Margaret • couple • au
7
2026-03-28 • via Nuitee
見並 • family_with_children • jp
8
2026-03-28 • via Nuitee
S
Sachiko • family_with_children • jp
9
楽しかった！
Pros:

スタッフさんの心配り。

Cons:

少し施設が古い。
宿泊したお部屋のコーヒーメーカーが壊れていました。

2026-03-27 • via Nuitee
O
Onumar • couple • th
9
Pros:

พนักงาน ทำเล อาหาร

Cons:

ไม่มี

2026-03-26 • via Nuitee
T
TOSHIE • extended_group • jp
8
2026-03-26 • via Nuitee
R
RYUYA • family_with_children • jp
9
歴史を感じさせるホテル
Pros:

ホテル側の都合でアップグレードしていただきました。
そのためスイートになり大変リラックスできました。

Cons:

少々年季の入ったお部屋でしたので、絨毯のシミなどが気になりました。

2026-03-26 • via Nuitee
山本 • family_with_children • jp
10
2026-03-26 • via Nuitee
A
AGARIE • family_with_children • jp
9
2026-03-25 • via Nuitee
K
KAZUKI • solo_traveller • jp
10
また行きたいです
Pros:

・ご飯（ルームサービス）のドリアがおいしかった
・スタッフの方々がとても親切で丁寧
・部屋が広い

2026-03-25 • via Nuitee
T
Tosie • family_with_children • jp
8
Pros:

イメージよりも、快適に過ごせました

Cons:

トイレとバスが、一緒なのが少し使いづらい

2026-03-25 • via Nuitee
M
mark • couple • au
10
2026-03-24 • via Nuitee
Y
YASUKO • solo_traveller • jp
10
心に残るホテル
Pros:

歴史ある建物で清潔感があり、何よりもスタッフが親切。
花火が見れて感激しました。

Cons:

無し。

2026-03-24 • via Nuitee
K
KEIKO • couple • jp
10
最高でした。
Pros:

ロケーションが最高にいいです。ラウンジを使える部屋を予約したのでよかったです。
アメニティもそろっていてよかったです。朝食付きでしたが和食のお店はとてもよかったです。
海外のホテルと比べると日本人のスタッフはとてもいいです。

Cons:

ラウンジを使える部屋は高層階にあるためにエレベータでその都度キーを使って指定しなければならないので
それは少し面倒でした。

2026-03-24 • via Nuitee
M
makoto • family_with_children • jp
9
2026-03-23 • via Nuitee
H
Hirai • couple • jp
10
のんびりできました！
Pros:

圧倒的なロケーション。館内探検をすると歴史を感ずることができる

2026-03-23 • via Nuitee
N
NAOKO • couple • jp
9
2026-03-23 • via Nuitee