Hotel New Grand

Hotels
•
JR-EAST HOTELS
9.2 (6245 reviews)
Naka-ku Yamashita-cho 10 , Yokohama , jp

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Staff attentiveness
Excellent breakfast
Beautiful location
Cons:
Outdated bathroom facilities
Slow check-in process

Categories

Cleanliness
8.41
Some reviews mention outdated facilities and cleanliness issues.
Service
9.68
Many reviews highlight the exceptional staff and attentive service.
Location
9.62
Reviews praise the great location near attractions.
Room Quality
9.17
Guests appreciate the room views but mention some outdated features.
Amenities
8.4
Some amenities noted as outdated, impacting overall assessment.
Value for Money
9.36
Guests feel the high-quality service justifies the price.
Food and Beverage
9.41
Breakfast and dining options received positive feedback.
Overall Experience
9.58
Overall, guests enjoyed an exceptional stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Accommodation with Stunning Views

Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.

Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.

Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.

Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.

Important information:

Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.

Guests who wish to use a baby cot need to contact the hotel in advance.

Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.

Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 6245 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.62
Room Quality: 9.17
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.58
N
Nakamura • solo_traveller • jp
8
快適でした。
Pros:

クラシックホテルらしく、落ち着いた雰囲気で、静かに過ごせました。スタッフの対応も素晴らしかったと思います。

Cons:

部屋にスリッパがなかったことです。
あればなおよかったと思います。

2026-05-09 • via Nuitee
K
Kerry • solo_traveller • nz
8
Pros:

Location , fabulous

2026-05-09 • via Nuitee
V
Varsha • extended_group • in
9
2026-05-09 • via Nuitee
A
akiko • couple • jp
8
2026-05-09 • via Nuitee
F
FUMIKI • couple • jp
10
2026-05-09 • via Nuitee
S
suzu • couple • jp
10
2026-05-09 • via Nuitee
V
Varsha • extended_group • in
9
2026-05-09 • via Nuitee
A
ARKADII • couple • ru
10
2026-05-08 • via Nuitee
S
shino • solo_traveller • jp
10
癒し
Pros:

クラシックな雰囲気がとても良い
ラウンジもスタッフそんも良かった

Cons:

特になし

2026-05-08 • via Nuitee
S
SETSUKO • family_with_children • jp
10
最高
Pros:

ホテルからの眺望が素敵でした。
目的地が全て近場で歩いて行動出来最高でした。
又泊まりたいホテルでした

Cons:

無し

2026-05-08 • via Nuitee
A
Amy • solo_traveller • us
10
A perfect lay-over
Pros:

The view from my corner room was phenomenal. I enjoyed the peace and quiet, and the heated toilet seat! Chinatown, the rose garden in Yamashita Park, and Yokohama station are all within walking distance.

2026-05-08 • via Nuitee
Y
Yann • couple • fr
10
Difficile d’espérer mieux, c’était magique
Pros:

Absolument tout était parfait, rien à redire

Cons:

Rien

2026-05-08 • via Nuitee
C
Chiyun • couple • tw
10
Pros:

窗景很棒，員工服務很棒

Cons:

沒有

2026-05-08 • via Nuitee
赤津 • solo_traveller • jp
9
Pros:

山下公園にも中華街にも近く最高のロケーションです。スタッフも丁寧親切で。

Cons:

少し施設は古いですが、丁寧に管理されていました。むしろよい点かもしれませんね。

2026-05-08 • via Nuitee
S
Shizuka • couple • jp
10
2026-05-06 • via Nuitee
Y
Yumiko • solo_traveller • jp
9
2026-05-06 • via Nuitee
熊谷 • solo_traveller • jp
9
Pros:

スタッフの対応が良かったです。
洋食の朝食が最高、ロケーションも最高

Cons:

無し

2026-05-06 • via Nuitee
M
MASAKATSU • couple • jp
9
2026-05-05 • via Nuitee
R
reiko • solo_traveller • jp
10
2026-05-05 • via Nuitee
のなりん • solo_traveller • jp
9
横浜カクテル
Pros:

シーガーディアンⅡが良かった!カクテル最高

2026-05-05 • via Nuitee