Hotel New Grand

Hotels
JR-EAST HOTELS
9.2 (6371 reviews)
Naka-ku Yamashita-cho 10 , Yokohama , jp

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Staff attentiveness
Excellent breakfast
Beautiful location
Cons:
Outdated bathroom facilities
Slow check-in process

Categories

Cleanliness
8.41
Some reviews mention outdated facilities and cleanliness issues.
Service
9.68
Many reviews highlight the exceptional staff and attentive service.
Location
9.62
Reviews praise the great location near attractions.
Room Quality
9.17
Guests appreciate the room views but mention some outdated features.
Amenities
8.4
Some amenities noted as outdated, impacting overall assessment.
Value for Money
9.36
Guests feel the high-quality service justifies the price.
Food and Beverage
9.41
Breakfast and dining options received positive feedback.
Overall Experience
9.58
Overall, guests enjoyed an exceptional stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Accommodation with Stunning Views

Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.

Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.

Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.

Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.

Important information:

Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.

Guests who wish to use a baby cot need to contact the hotel in advance.

Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.

Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 1500 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.2
Based on 6371 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.62
Room Quality: 9.17
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.58
千代 family_with_children jp
10
2026-06-28 via Nuitee
E
Etsuko solo_traveller my
10
2026-06-27 via Nuitee
H
Helen solo_traveller tw
10
2026-06-27 via Nuitee
M
Miwa solo_traveller jp
10
2026-06-27 via Nuitee
M
mizuki solo_traveller jp
10
2026-06-27 via Nuitee
N
Natsumi couple jp
10
2026-06-26 via Nuitee
D
Deborah solo_traveller gb
10
Pros:

Location was perfect with views out across the bay. Choice of restaurants. Helpful staff who made our stay even better. Facilities in room were excellent. Highly recommend. And we would stay again.

2026-06-26 via Nuitee
couple jp
7
2026-06-26 via Nuitee
A
Atsuki couple jp
10
2026-06-26 via Nuitee
T
Takuya couple jp
10
大満足
Pros:

ロケーションよく、朝食も品の良い量と味で良かったです。景色も良かったです。

Cons:

特になし

2026-06-26 via Nuitee
K
KIMIHIRO solo_traveller jp
10
2026-06-26 via Nuitee
B
Beverley couple nz
10
10 out 10 for experience with staff and hotel environment . Very Happy 😃
Pros:

Well situated for all the places I wanted to see in Yokohama. Walking distance to places for easing shopping and sight seeing. Staff were very friendly, welcoming, the hotel had a very happy environment. For those travelling on the cruise ships I would recommend you book this hotel.

2026-06-25 via Nuitee
Setsuko solo_traveller jp
10
2026-06-25 via Nuitee
J
Jesse family_with_children jp
10
2026-06-25 via Nuitee
O
okuyama solo_traveller jp
10
2026-06-24 via Nuitee
明子 solo_traveller jp
8
2026-06-24 via Nuitee
C
CHI MAN MANN solo_traveller hk
10
Pros:

服務非常好的一間酒店,絶對值得推荐。

2026-06-24 via Nuitee
Y
Yukiko solo_traveller jp
9
ホテルの設備もロケーションも最高。食は改善の余地あり。
Pros:

建物もスタッフの方々も素晴らしかった。電車で30分の距離に住んでいるが、機会があれば一度滞在したいと思っていた。

Cons:

The Cafeは全体にわちゃわちゃしており、忙しいせいか、このホテルで唯一不親切なスタッフの方だな、と感じた。
Le Normdieの食事は、景色は良いが、全体に量が少なく美味しいフレンチをガッツリ頂いた、という印象はない。

2026-06-24 via Nuitee
N
NAIKI couple jp
10
ホテルは又是非行きたいところです
Pros:

山下公園の前にあり散歩も景観も全て素敵でした。レストランのディナー、喫茶もとても美味しく頂きました。

Cons:

ホテルのレストラン、喫茶宿泊者は10%の割引きがある事説明して頂けず残念でした。

2026-06-23 via Nuitee
T
Takeshi couple jp
10
2026-06-23 via Nuitee