Hotel New Grand

Hotels
•
JR-EAST HOTELS
9.2 (6678 reviews)
Naka-ku Yamashita-cho 10 , Yokohama , JP
+81 45-681-1841

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Garden
See all facilities

Review Highlights

Pros:
Staff attentiveness
Excellent breakfast
Beautiful location
Cons:
Outdated bathroom facilities
Slow check-in process

Categories

Cleanliness
8.41
Some reviews mention outdated facilities and cleanliness issues.
Service
9.68
Many reviews highlight the exceptional staff and attentive service.
Location
9.62
Reviews praise the great location near attractions.
Room Quality
9.17
Guests appreciate the room views but mention some outdated features.
Amenities
8.4
Some amenities noted as outdated, impacting overall assessment.
Value for Money
9.36
Guests feel the high-quality service justifies the price.
Food and Beverage
9.41
Breakfast and dining options received positive feedback.
Overall Experience
9.58
Overall, guests enjoyed an exceptional stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:29

Property Description

Luxurious Accommodation with Stunning Views

Chic Ambience and Modern Amenities
The rooms at Hotel New Grand offer a chic ambience with large windows providing breathtaking views of the ocean or the city. The rooms are well-equipped with modern amenities such as a flat-screen TV, fridge, and electric kettle. Guests can also enjoy the convenience of a minibar and an en suite bathroom with a luxurious bath tub and toiletries.

Convenient Location and Exceptional Services
Located just a minute's walk from Motomachi-Chukagai Subway Station, Hotel New Grand offers easy access to popular attractions like Yokohama China Town and Osanbashi Pier. The hotel provides exceptional services including massages at the aesthetic salons, a Sundry Shop for gift items, currency exchange, and concierge services. Additionally, guests can store their luggage for free at the bell desk.

Culinary Delights from Around the World
Indulge in a culinary journey at Hotel New Grand with dining options like Le Normandie serving classic French cuisine, Il Giardino offering colourful Italian dishes, and Yugyo-an restaurant providing delicately prepared Japanese meals. Whether you're a food enthusiast or looking to explore different cuisines, the hotel caters to all tastes.

Experience luxury, convenience, and exceptional dining at Hotel New Grand. Book your stay now to create unforgettable memories.

Important information:

Please note that Le Normandie restaurant has a dress code for dinner. Male guests are required to wear a jacket.

Guests who wish to use a baby cot need to contact the hotel in advance.

Guests can indicate smoking preference in the comment section at time of booking. However, please note that while the property will do its best to accommodate your requests, smoking preferences cannot be guaranteed.

Please note that the restaurant will only be open for breakfast from 07:00 to 10:00.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

9.2
Based on 6678 reviews
Cleanliness: 8.41
Service: 9.68
Location: 9.62
Room Quality: 9.17
Amenities: 8.4
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.58
S
Stephanie • extended_group • us
8
2026-10-17 • via Nuitee
D
Dean • couple • us
9
2026-10-17 • via Nuitee
K
Kyoko • extended_group • jp
10
2026-10-17 • via Nuitee
M
MASARU • family_with_children • jp
10
Pros:

スタッフの方の対応が手際よくとても快適でした

Cons:

なし

2026-10-17 • via Nuitee
K
kenji0629 • family_with_children • jp
9
2026-10-17 • via Nuitee
M
Michiko • couple • jp
10
また来たい
Pros:

1番すばらしかったの、スタッフの対応。

Cons:

おいしいパンが買えると言う、サリーワイルショップが、10時からしかオープンしないこと。

2026-10-16 • via Nuitee
D
Disbrowe • solo_traveller • ca
9
Pros:

The property was clean and organized while maintaining a historical feeling. The staff were very kind and helpful.

Cons:

My room was at the end of the hall and the end of the hall felt maybe neglected. Scuff marks on the staff doors and usually a room service tray left out. I think because it was tucked in the corner, maybe it was easy to leave it as is but it felt out of place considering the rest of the hotel.

2026-10-16 • via Nuitee
猫道 • couple • jp
10
2026-10-16 • via Nuitee
M
Martin • couple • de
8
Gutes Hotel super Lage
Pros:

Das Hotel ist ideal gelegen. Am Hafen für Spaziergänge und direkt an Chinatown.

Cons:

Das westliche Frühstück war etwas einfach. Keine/wenig Auswahl.
Das japanische Frühstück war ganz gut. Wer japanisches Frühstück noch nicht ausprobiert hat ist hier bestimmt richtig.

2026-10-16 • via Nuitee
L
Lee • couple • au
9
2026-10-13 • via Nuitee
M
Momoko • extended_group • jp
10
2026-10-13 • via Nuitee
M
mayumi • family_with_children • jp
10
2026-10-13 • via Nuitee
K
Koichi • family_with_children • jp
10
2026-10-13 • via Nuitee
M
margie • solo_traveller • us
10
Pros:

I was only there for two nights and everybody was so helpful and the location was terrific!

2026-10-12 • via Nuitee
A
Akiko • couple • us
9
Great location, good staff and amazing breakfast
Pros:

Their breakfast was amazing!

Cons:

It was smelling not so good

2026-10-11 • via Nuitee
L
Leah • family_with_children • au
10
Luxurious and spacious
Pros:

Amazing property with spacious rooms. Would highly recommend this hotel

Cons:

Nothing

2026-10-11 • via Nuitee
M
Minoru • extended_group • jp
10
2026-10-11 • via Nuitee
A
Antoine • couple • fr
10
Un séjour parfait
Pros:

La beauté historique du bâtiment. Le service de classe. La proximité avec le quartier chinois et la balade sur la baie. Tout était parfait

Cons:

Rien

2026-10-11 • via Nuitee
A
Ayako • solo_traveller • jp
10
Pros:

朝食をルームサービスに変更してもらえました。追加で単品も頼みました。おかげでお腹いっぱいです。また、お部屋のロケーションも最高で、必ずまた行きたいです。

Cons:

ありません！

2026-10-09 • via Nuitee
N
Nassera • couple • fr
10
Très bonne emplacement
Pros:

La gentillesse du personnel et l’emplacement

Cons:

Rien

2026-10-08 • via Nuitee