Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpfulness of staff
Breathtaking views
Clean and comfortable rooms
Excellent breakfast
Cons:
Basic room décor
Poor sound insulation in some rooms
Parking charges apply
Mixed feedback on room views

Categories

Cleanliness
9.08
Guests frequently commend the cleanliness of the hotel.
Service
8.75
Overall service is highly rated, with polite and friendly staff.
Location
9.29
The hotel's location is praised for its proximity and beautiful views.
Room Quality
8.44
Room quality is seen as decent, though some found rooms a bit basic.
Amenities
8.27
Amenities were generally satisfactory, though assessments vary.
Value for Money
8.73
Mixed feelings on value, especially concerning room views.
Food and Beverage
8.78
Breakfast and dining options are generally well received.
Overall Experience
9.05
Many guests express a memorable and positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:05

Property Description

Breathtaking Views and Luxury Accommodations

Spectacular Swimming Pools and Executive Club Lounge

Delicious Dining Options and Convenient Location

Experience the beauty of the Bay of Naples and Sorrento at Hilton Sorrento Palace. Indulge in elegant rooms, refreshing pools, and exquisite dining. Book your stay now to create unforgettable memories.

Important information:

Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
Swimming pool: Closed from Wed, Apr 1, 2026 until Sat, Oct 31, 2026
Swimming pool: Closed from Thu, Apr 1, 2027 until Sun, Oct 31, 2027

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 17 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs EUR 10 per 24 hours.

Location

Guest Reviews

8.8
Based on 962 reviews
Cleanliness: 9.08
Service: 8.75
Location: 9.29
Room Quality: 8.44
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
B
Benjamin • couple • nz
10
2026-05-09 • via Nuitee
D
Dilay • couple • gb
10
Pros:

the room was spacious, very comfortable beds, super clean bathroom and quality towels, shampoo etc. If our room was with seaview I'm sure it would be amazing too, the location is amazing for views. What comes with the great views of course is that you have to walk about 15 mins solid uphill to get to this hotel after the historic centre.

Cons:

nothing

2026-05-08 • via Nuitee
T
Teresa • solo_traveller • us
10
Magnificent!!
Pros:

Stayed 2 nights, May 2&3. Hotel was exceptional. Clean. Comfortable beds. Plenty of space in room. The grounds and pools were beautiful. The staff were so helpful and polite. Buffet style breakfast was great, lots of choices. Definitely would return!! Ciao!

2026-05-08 • via Nuitee
R
Raymond • couple • us
10
Pros:

Breakfast was outstanding, best one we had win our stay in Italy.

2026-05-07 • via Nuitee
R
Raja • solo_traveller • sa
8
Pros:

The wonderful and supportive staff were outstanding.
Great view from the terrace.
Space of the room amd facilities.
Loved the lobby evening piano was amazing.

Cons:

The size of the shower top is so tight and the water was not warm enough.

The cloaing of the pools indoor and outdoor area at 6 pm was too early. If it can be extended to at least 8 pm that would be better to at least just stay around.

2026-05-04 • via Nuitee
V
Victoria Sofia • family_with_children • ar
10
Perfecta.
Pros:

El desayuno espectacular. Y el hotel muy muy lindo y comodo.

2026-05-04 • via Nuitee
J
Jennifer • couple • us
8
2026-05-04 • via Nuitee
C
Charles • couple • us
10
We were always very comfortable.
Pros:

A wonderful breakfast and very helpful staff when needed.

2026-05-04 • via Nuitee
E
Elaine • couple • gb
10
2026-05-04 • via Nuitee
5
59JG59 • Family • California, Maryland
6
Fabulous location
Pros:

Location magnificent, room was beautiful def get an ocean view room, breakfast was sensational. I would have given 5 stars EXCEPT for upon check in lady asked us if we wanted a recommendation for dinner we said yes she received a seafood place on the water with complimentary shuttle bus we immediately said yes and she said leave it with me and I’ll make a reservation for you. The restaurant was awful no seafood on the menu my pork chop was dried out burnt and had a handful of thins crisp on the plate it had no water views from any tables either she or the hotel is getting kick backs for getting guests to dine there.
If the hotel wants feedback the outdoor pool could be heated and a spa outside would be amazing

All in all we would def stay here again

2026-05-03 • via Tripadvisor
R
romano • family_with_children • it
9
2026-05-03 • via Nuitee
M
Mohamed • couple • ae
10
2026-05-02 • via Nuitee
C
CaliLondonUK • Couples
6
View spectacular- hotel disappointing
Pros:

The view is spectacular and the location is good. The walk to town is fine. Breakfast buffet was very basic - not a great selection, the limited hot food was often cold. Served in very small dishes so you always felt you’re taking the last thing! Pastries were very dull. We thought just a lack of effort by the hotel to make it special. Self serve coffee, no Prosecco, very ordinary.
Rooms - we had the larger room which was a great space, but the furniture in the room is cheap and ordinary. Balcony furniture was uncomfortable and didn’t match the other decor. Aircon stuck on one temperature and an extra bed in the room we didn’t ask for.
A lovely spacious hotel, but doesn’t feel very special or very Italian.

Drinks in the bar were expensive and small sized. Felt rip off - the bars were quiet. Much better value in The Royal hotel right on the coast.
The new bar on the rooftop was awful - drinks even pricier and tables not cleared.
Communal areas near bedrooms and staircases very utilitarian see photo

Enjoyed the location and the view, but would not recommend.

2026-04-30 • via Tripadvisor
L
Lisaj730 • Couples • New York City, New York
10
Hilton never disappoints us
Pros:

I've been to Sorrento a number of times. I normally stay on the water, but the hotels are just a fortune. This trip we decided to stay inland more and I was skeptical, but the Hilton didn't disappoint. The hotel is perched on a hill so you still get amazing views of the water from a distance. I would get the Seaview facing rooms - they are worth it. The Balconies are great. The rooms are huge for Europe (haha). The staff and service was excellent. The ground are pretty large, I loved the lemon garden. I honestly have no complaints. I am actually going back in September again for my wedding! Something to note, there's about a 10-15min walk to the center of town which is slightly up/down hill. If you are healthy and fit you will have no issues, great exercise! Otherwise, this is something you may want to take into consideration.

2026-04-29 • via Tripadvisor
C
Cosimo • couple • it
10
Pros:

colazione favolosa

2026-04-27 • via Nuitee
N
Noel • couple • ie
10
Pros:

Loved this hotel

Cons:

Every thing , food and drink a bit expensive

2026-04-27 • via Nuitee
S
Suzanne • extended_group • ie
10
2026-04-27 • via Nuitee
J
JanjaAsk • Family • Celje, Styria Region
8
Stingy
Pros:

Nice location, 10 min walk to center.
Nice breakfast, clean rooms.
Been to many hotels, since its part of the job, but this hilton hotel suprissed with stingyness!
Not even one free bottle of water for gusts who are not hilton members. Even more suprise. Empty mini bar. Baby portions for 'ala carte' lunch.
Hilton for this price you could do so much better!! For sure not like your sister hotels!

2026-04-26 • via Tripadvisor
C
Christopher • family_with_children • au
2
Irritating
Pros:

Location

Cons:

The Hilton Sorrento Palace trades heavily on the Hilton name and premium pricing, but the experience felt like a constant series of tourist traps.

Two of the three pools were closed during our stay, and the only one open ran from 9am to 5pm. Not exactly useful when most guests are out exploring during the day. Over three days, I didn’t see a single person using it.

We were also woken by construction noise at 6:30am, with scaffolding directly below our room and visible construction debris in the lift lobby (see photo). Not something you expect at this price point.

Then come the hidden extras. Bottled water in the room comes with a card explaining it’s free for some guests, but €3 for you. Want usable WiFi? You’ll need to join their Honours program for slow speeds, or pay more for anything reasonable. Fruit plates are priced like fine dining and come with automatic service fees on top.

Checkout was the final blow. Additional taxes and charges appeared that weren’t clearly reflected in the booking rate, along with a parking fee for a space we didn’t even use. Apparently it takes 36 hours for their accounts team to reverse it.

The view is genuinely great, but the room itself was average once you got past the construction mess.

Italy has its fair share of tourist “gotchas,” but you don’t expect them at this price point, especially from a global brand like Hilton.

2026-04-26 • via Nuitee
E
elad • family_with_children • il
10
Pros:

מלון ברמה גבוהה

2026-04-26 • via Nuitee