Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Helpfulness of staff
Breathtaking views
Clean and comfortable rooms
Excellent breakfast
Cons:
Basic room décor
Poor sound insulation in some rooms
Parking charges apply
Mixed feedback on room views

Categories

Cleanliness
9.08
Guests frequently commend the cleanliness of the hotel.
Service
8.75
Overall service is highly rated, with polite and friendly staff.
Location
9.29
The hotel's location is praised for its proximity and beautiful views.
Room Quality
8.44
Room quality is seen as decent, though some found rooms a bit basic.
Amenities
8.27
Amenities were generally satisfactory, though assessments vary.
Value for Money
8.73
Mixed feelings on value, especially concerning room views.
Food and Beverage
8.78
Breakfast and dining options are generally well received.
Overall Experience
9.05
Many guests express a memorable and positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:05

Property Description

Breathtaking Views and Luxury Accommodations

Spectacular Swimming Pools and Executive Club Lounge

Delicious Dining Options and Convenient Location

Experience the beauty of the Bay of Naples and Sorrento at Hilton Sorrento Palace. Indulge in elegant rooms, refreshing pools, and exquisite dining. Book your stay now to create unforgettable memories.

Important information:

Swimming pool: Closed from Sun, Nov 1, 2026 until Wed, Mar 31, 2027
Swimming pool: Closed from Wed, Apr 1, 2026 until Sat, Oct 31, 2026
Swimming pool: Closed from Thu, Apr 1, 2027 until Sun, Oct 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 17 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs EUR 10 per 24 hours.

Location

Guest Reviews

8.8
Based on 1020 reviews
Cleanliness: 9.08
Service: 8.75
Location: 9.29
Room Quality: 8.44
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
A
Akshay • family_with_children • in
10
Lovely location great service
Pros:

Beautiful location overlooking the sea and the mighty Vesuvius

2026-06-20 • via Nuitee
F
Fernanda • family_with_children • us
10
Renovated and better than the pictures.
Pros:

completeley renovated, facilities and room better than the pictures. There is a walking shortcut so dont be scared to stay a bit away from downtown.

Cons:

Reception staff could be a bit more prepared and friendly.

2026-06-20 • via Nuitee
G
Gaughan43 • solo_traveller • gb
10
Pros:

Everything, lovely hotel breakfast was amazing and location was great

Cons:

Nothing

2026-06-19 • via Nuitee
F
Francisco • family_with_children • pa
10
Pros:

Todo

2026-06-19 • via Nuitee
N
Naomi • solo_traveller • gb
8
2026-06-17 • via Nuitee
C
Chantal • family_with_children • fr
8
2026-06-16 • via Nuitee
J
Jurgita • family_with_children • lt
9
Svarbiausia - tobuli panoraminiai vaizdai!
Pros:

Vezuvijaus panorama su jo papėdėje žėrinčiais miesteliais vakarėjant - nepamirštama! Paslaugus ir profesionalus personalas, baseinai, restorano terasa, kuriai ypatingos atmosferos suteikia žydintys hibiscus, žvakės ir gyva muzika.

Cons:

Iš pusryčių labiausiai patiko alyvuogės...

2026-06-15 • via Nuitee
F
Francesco • family_with_children • it
10
Da ritornarci sicuramente per qualche giorno in più in modo da girare ancor di più di tutti i loro servizi,dalla piscina
Pros:

Tutto fantastico ,struttura di alto livello,posizione fantastica e con personale professionale e sempre pronto e attento a soddisfare ogni richiesta!

Cons:

Siamo stati per un fine settima e non ho trovato nulla di negativo

2026-06-15 • via Nuitee
J
James • couple • us
7
2026-06-13 • via Nuitee
S
Simone • extended_group • au
8
Very nice hotel - location at top of hill so not right in centre
Pros:

Large hotel with a few restaurants to choose from. Rooms were very spacious and had balconies

Cons:

Too many large groups checking in and then having to deal with all the people in the foyer with loads of luggage. Right at top of hill so taxis costing $20euro each way

2026-06-13 • via Nuitee
G
German • couple • ar
10
2026-06-13 • via Nuitee
W
Wade • couple • us
10
Pros:

Simply Exceptional. Best views in Sorrento above the Hilton quality as always. We will be back!

2026-06-13 • via Nuitee
M
Mark • couple • gb
10
A great 4 night stay/
Pros:

A fantastic hotel, beautifully clean, amazing and attentive staff, great food options and food. There is nothing not to like about this hotel especially if you are only staying a few nights. This hotel is totally dependable.

Cons:

Nothing we got what we paid for.

2026-06-12 • via Nuitee
P
Paul • couple • gb
9
Pros:

Good pool.Good selection of restaurants. Well run hotel.

Cons:

In the bathroom there should have been a door between the toilet bowl and sinks etc

2026-06-12 • via Nuitee
M
Mariela • couple • us
10
Amazing hotel!
Pros:

The breakfast was really good and an amazing variety.

2026-06-11 • via Nuitee
C
Corina • solo_traveller • it
7
2026-06-11 • via Nuitee
K
kimdU8063HN • Family • London, England
8
Lovely hotel, great views but up a hill
Pros:

This is a lovely hotel…
Breakfast is plentiful and varied. Cooked food could be a little warmer but enough choice to start your day.
The hotel lobby is very large as are the lounge and terrace. Great views!
The rooms are quite spacious and very clean. I wouldn’t say they were impressive, decoration let them down, but they had what we needed and housekeeping were exceptional. We had a premium sea view room and I felt a little let down. We looked out onto gardens and if you looked left you saw the sea!
The pools are fantastic as are the facilities and staff near them. We found all the staff to he so very helpful. In particular Benito who was amazing the day we left, keeping in touch with the driver of our transfer to the airport, who was delayed. He definitely went above and beyond!
The hotel is on a hill!!! Not too bad to walk down but it is a hike back up if you are not fit or able to do so. There is a taxi rank in the main square but be prepared to pay 25 euros to get back to the hotel. Huge rip off but not much you can do about it!

2026-06-09 • via Tripadvisor
S
seantP6151XZ • Family
6
Nice hotel, don’t purchase tours with them
Pros:

Hotel was nice but the amenities and tour services are a total scam you should avoid.

2026-06-09 • via Tripadvisor
V
Victor • extended_group • br
10
Muito bom
Pros:

Ótima Estrutura

2026-06-09 • via Nuitee
N
Nelreview • Solo travel • York, North Yorkshire, England
6
The invisible Woman
Pros:

I would have given a better rating. After all, this is a nice hotel in a splendid elevated position overlooking the sea. My room was comfortable with a good shower; the breakfast buffet was comprehensive with fresh orange juice, an omelette station and every permutation of hot and cold dishes. My issue was that, on my last evening of a three night stay, I rather fancied a drink in one or other of the two bars. The first, a beautiful location on the top floor with a terrace and beautiful views of the bay was shut. OK it was a Monday night so perhaps there was not the demand to justify staffing it. I tried the lounge bar next to the restaurant. Definitely open. It was, after all, only a few minutes after 9.30. I went to the bar - no menus, wine list or any indication of what delightful cocktails might be available. The barman did not offer any assistance but told me to take a seat and that one of his colleagues would take my order. There was no shortage of staff but I was ignored. One waiter did say hello but walked away without further enquiry as to whether I might have wanted anything. Perhaps as a lone 67 year old female I did not fit their preferred demographic. Who knows. I left and had an early and drink free night.

2026-06-08 • via Tripadvisor