Children allowed

Facilities

Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Helpfulness of staff
Breathtaking views
Clean and comfortable rooms
Excellent breakfast
Cons:
Basic room décor
Poor sound insulation in some rooms
Parking charges apply
Mixed feedback on room views

Categories

Cleanliness
9.08
Guests frequently commend the cleanliness of the hotel.
Service
8.75
Overall service is highly rated, with polite and friendly staff.
Location
9.29
The hotel's location is praised for its proximity and beautiful views.
Room Quality
8.44
Room quality is seen as decent, though some found rooms a bit basic.
Amenities
8.27
Amenities were generally satisfactory, though assessments vary.
Value for Money
8.73
Mixed feelings on value, especially concerning room views.
Food and Beverage
8.78
Breakfast and dining options are generally well received.
Overall Experience
9.05
Many guests express a memorable and positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:05

Property Description

Breathtaking Views and Luxury Accommodations

Spectacular Swimming Pools and Executive Club Lounge

Delicious Dining Options and Convenient Location

Experience the beauty of the Bay of Naples and Sorrento at Hilton Sorrento Palace. Indulge in elegant rooms, refreshing pools, and exquisite dining. Book your stay now to create unforgettable memories.

Important information:

Swimming pool: Closed from Sat, Nov 1, 2025 until Tue, Mar 31, 2026
Swimming pool: Closed from Wed, Apr 1, 2026 until Sat, Oct 31, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAP

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 17 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs EUR 10 per 24 hours.

Location

Guest Reviews

8.8
Based on 919 reviews
Cleanliness: 9.08
Service: 8.75
Location: 9.29
Room Quality: 8.44
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
T
tamim741 • Friends getaway • Lake Havasu City, Arizona
10
Great Hotel
Pros:

Hilton Sorrento Palace was amazing. The lounge had amazing views and a great place to relax. The pool was beautiful, but very cold. The rooftop pool had gorgeous ocean views. The breakfast buffet for diamond members and club rooms was amazing. The pizza near the pool was great. They actually made me a pizza so I could try it. Salvatore Marione, Castello, Giovanni, Maria and Raffaella were amazing. It was walking distance to downtown. Wonderful place.

2026-01-24 • via Tripadvisor
R
Renee • couple • au
10
Would recommend to everyone. Amazing and breathtaking
Pros:

Amazing views, clean, comfortable, amazing place

Cons:

I can’t fault anything, absolutely amazing and breathtaking

2026-01-20 • via Nuitee
I
Ida • family_with_children • it
10
2026-01-19 • via Nuitee
H
Holly • family_with_children • us
9
Stunning views, beautiful accommodations, comfy and clean. Staff super kind. Breakfast was amazing.Extremely slow showe
Pros:

Absolutely stunning. Well manicured.

2026-01-19 • via Nuitee
J
Jimmy • extended_group • us
9
Pros:

It was best breakfast we had in italy. View was awesome1

2026-01-19 • via Nuitee
L
LISA • family_with_children • us
10
2026-01-19 • via Nuitee
T
Tyrone • couple • au
9
It’s a nice Hotel, would recommend it for sure.
Pros:

The hotel offers a variety of restaurants and options to host corporate events. The staff are amazing and do their utmost to ensure your stay is enjoyable and comfortable .

Cons:

Ironically for a Hilton brand hotel, there were no shuttle services and as it is perched on the top of the hill walking to and from the Sorrento hub was a challenge especially in the hot sun.

2026-01-19 • via Nuitee
E
Emanuele • family_with_children • it
8
2026-01-19 • via Nuitee
H
Heinz • couple • de
8
Aufenthalt hat uns gut gefallen.
Pros:

Frühstück sehr gut. Lage außergewöhnlich gut. Insgesamt sehr gut.

Cons:

Innenpool geschlossen, obwohl Außenpool kaum nutzbar zu dieser Jahreszeit, Wasser zu kalt (nicht beheizt). Innenpool geschlossen klares Manko, vor allem bei dem Preis.

2026-01-15 • via Nuitee
M
marieta • couple • fr
10
Pros:

L'emplacement, la gentillesse du personnel, la propreté.

2026-01-12 • via Nuitee
S
Sonali • solo_traveller • us
8
Good for families and nice rooms
Pros:

Nice hotel - big and lots of space in the lobby and rooms are very comfortable

Good breakfast except horrendous coffee

Cons:

The location is on a hill so walking up and down to the main square is quit a hike and I wish they at least had a shuttle. Getting a taxi was challenging at night

The restaurant food was so-so - got cold pasta and expensive for quantity. For being in Italy it was probably the only bad meal we had the entire trip

2026-01-09 • via Nuitee
R
ruth • couple • de
9
2026-01-09 • via Nuitee
E
Eiman • extended_group • ae
9
2026-01-08 • via Nuitee
J
jrinehart • Couples
10
Great Experience!
Pros:

The lobby was gorgeous, the room well appointed and the service amazing! The kitchen staff happily accommodated whatever we needed. I wish we had stayed there our entire trip!

2026-01-07 • via Tripadvisor
R
RACHEL • couple • il
10
2026-01-06 • via Nuitee
A
Agraharapu • extended_group • ae
8
Recommended to stay , i recommend to slightly revise the prices
Pros:

View was very nice . Breakfast was good .

Cons:

Property is bit old and to maintained well.
Very minimum manning .
Property is overpriced

2026-01-04 • via Nuitee
S
Santosh • family_with_children • au
10
Pros:

Excellent staff and amazing location. The customer service is outstanding.

2026-01-04 • via Nuitee
I
Imelda • extended_group • cr
10
Un hotel con vistas hermosas
Pros:

El hotel es muy bonito muy elegante con un lobby super amplio. Bien ubicado ya que se llega al centro a pocos minutos caminando aunque la vuelta se resulta un poco cansado ya que es está de subida, pero nada grave. Las habitaciones son amplias y muy limpias, realmente no podría quejarme de nada.

2026-01-04 • via Nuitee
T
Tanuj • family_with_children • de
8
Lovely and memorable stay
Pros:

Location and views

Cons:

Nothing

2026-01-03 • via Nuitee
F
Fadi • extended_group • il
9
2026-01-03 • via Nuitee