Park Plaza London Victoria

Hotels
Park Plaza Hotels & Resorts
8.5 (10183 reviews)
239 Vauxhall Bridge Road , London , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Luxury and comfort
Great location near attractions
Helpful and friendly staff
Excellent breakfast options
Cons:
Some cleanliness issues
Room maintenance and age
Lack of timely room cleaning

Categories

Cleanliness
7.5
Some comments on cleanliness were negative; weak cleanliness noted in some reviews.
Service
9
Consistently noted as welcoming and helpful across multiple reviews.
Location
9
Great location, very convenient for key attractions and transport.
Room Quality
8
Rooms were comfortable but some described as dated or lacking certain maintenance.
Amenities
8.5
Amenities received positive mentions, though some furniture was noted as tired.
Value for Money
8.5
Given the overall positive experiences, value appeared satisfactory.
Food and Beverage
9
Breakfast was highly praised with a great variety noted.
Overall Experience
8.5
General consensus indicated an enjoyable stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:28

Property Description

Luxurious Accommodations
Park Plaza Victoria Hotel offers modern bedrooms with air conditioning, flat-screen TVs, and complimentary WiFi. Relax in comfort and style during your stay.

Dining Experience
Indulge in the vibrant TOZI Italian restaurant and bar, serving Venetian cicchetti and classic cocktails. The Lounge Bar also offers a variety of drinks, snacks, and coffees for you to enjoy.

Leisure Facilities
Unwind at the Park Plaza Leisure Club with a sauna, steam room, and a fully equipped gym available for guests. Stay active and rejuvenated throughout your visit.

Experience the perfect blend of comfort, convenience, and luxury at Park Plaza Victoria Hotel. Book now for an unforgettable stay!

Important information:

The credit card holder must be present upon arrival along with the card used to make the booking. The hotel does not accept third party credit card payments. Guests are required to show photo ID and the credit card used upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The property will contact the guest following their reservation.

Breakfast in the room will have an additional cost.
Interconnecting rooms request must be made in advance and are subject to availability.

Please inform the property in advance if you plan to bring a dog. A surcharge of £25 per dog, per day appliesGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Location

Guest Reviews

8.5
Based on 10183 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.5
M
malabikar2026 Family
2
Appalling service, no cleaning provided
Pros:

Extremely bad service. They didn’t give the room even past checkin time. No cleaning service, despite asking for it. I booked for 3 nights, looks like I have to stay there without cleaning. Even on the first day the bed linens were smelling. Not sure they properly wash them. There is no loo rolls even.

Never had such a shoddy service from a hotel that calls themselves 4 star.

2026-08-08 via Tripadvisor
E
Etai Eran family_with_children il
9
Pros:

ארוחת בוקר מעולה, צוות אדיב.

2026-08-08 via Nuitee
L
Lulwa M family_with_children sa
10
2026-08-08 via Nuitee
S
SANDRA MINERVA family_with_children mx
9
Pros:

La habitacion muy comoda y el desayuno muy bueno

Cons:

Todo me gusto.

2026-08-08 via Nuitee
M
Milota family_with_children be
9
2026-08-08 via Nuitee
K
Kirsten family_with_children ch
8
Pros:

Gute Lage, Zimmer-Ausstattung modern

Cons:

Personal an der Hotelbar war nicht sehr freundlich

2026-08-08 via Nuitee
E
Emre family_with_children tr
8
2026-08-08 via Nuitee
A
Anne-laure solo_traveller fr
9
Pros:

Très bel hôtel .
Le petit déjeuner est exceptionnel , Il y en a pour tous les goûts .
La littrie est bonne .
L'emplacement est parfait pour visiter londres et très accessible depuis la gare victoria.
Une petite attention nous a été offerte par l'hôtel lors de notre arrivée.
Nous reviendrons avec plaisir .

Cons:

Le ménage n’a pas été fait tous les jours, malgré le fait que j’avais bien précisé lors du check-in que je souhaitais qu’il soit effectué quotidiennement. J’avais d’ailleurs refusé l’option « environnement ».

Au bout de trois jours sans aucun passage de femme de chambre, je suis donc passé à la réception pour leur faire part de ma demande. À notre retour, la chambre avait bien été nettoyée.

2026-08-08 via Nuitee
Z
Zsuzsanna couple de
9
2026-08-07 via Nuitee
M
Marco family_with_children it
8
2026-08-07 via Nuitee
H
Hisako extended_group se
7
Nära till tåg/underground/coach station.
Pros:

Location var perfekt!
Vi fick vattenflaskor varje dag.
Personalen var trevliga.

Cons:

Vi var tre och hade tre nätter. Det är andra gången vi bodde här. (Förra gången var det 2012).
Personalen förklarade om hotellets miljöprojekt och vi tyckte att det var jätte bra. Vi fick en vin flaska i stället städningar men vi ångrade detta eftersom det inte finns vinglas i rummet. Vi bar att byta handdukar och kasta skräp varje dag.
Vi fick nya handdukar varje dag men de tog inte bort handdukar som vi använde och lämnade på golvet i badrummet. Till slut samlade vi många handdukar i rummet. Vi lärde oss att vi skulle kunna välja bekvämare sätt att bo i hotellet.

2026-08-07 via Nuitee
F
Floriane family_with_children fr
9
Pros:

Emplacement vraiment très pratique, juste à côté d’une grosse station de métro
Petit déjeuner varié et frais

Cons:

Rien

2026-08-07 via Nuitee
B
Bettina couple de
9
Perfekt!
Pros:

Aufmerksame und freundliche Mitarbeiter, die auch bei größerem Andrang die Lage gut im Griff hatten
Gutes Frühstück, wenn auch ohne Abwechslung
Sauberkeit im gesamten Hotel
Super Lage zu Erkundung der Sehenswürdigkeiten zu Fuß und per Tube

Cons:

Dusche war leider so gebaut, dass man ein Auslaufen des Wassers auch bei besonderer Vorsicht nicht gänzlich vermeiden konnte.

2026-08-07 via Nuitee
J
James solo_traveller gb
9
Excellent location and bed
Pros:

Very comfortable bed and great shower
Very friendly reception staff

Cons:

Awful view

2026-08-07 via Nuitee
R
Renae couple au
10
Great stay in an excellent hotel in a great location
Pros:

The location close to Victoria station made it easy to get around .The staff were excellent and the breakfast was great- plenty of choices

Cons:

There was nothing not to like

2026-08-07 via Nuitee
B
Balvir family_with_children gb
9
Air condition was not working
Pros:

Yes

2026-08-07 via Nuitee
D
debbiepC5883QS Family
10
Wonderful hotel
Pros:

Fantastic location near Victoria station. The hotel is fabulous. The rooms are lovely and spacious. The breakfast is fantastic with so much choice. The staff are a credit to this hotel. I enjoyed my stay so much that I’ve already booked it again for our next 2 visits.

2026-08-06 via Tripadvisor
Y
Yuce K. solo_traveller tr
8
2026-08-06 via Nuitee
C
Cristina solo_traveller ch
9
2026-08-06 via Nuitee
R
Rabih family_with_children lb
8
2026-08-06 via Nuitee