Holiday Inn Express Hotel & Suites Hagerstown by IHG

Hotels
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Holiday Inn Express
9 (418 reviews)
241 Railway Lane , Hagerstown , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Pool cleanliness
Limited gym equipment

Categories

Cleanliness
8.33
General sentiment indicates rooms were mostly clean, but some comments noted issues with cleanliness in areas like the pool.
Service
9.8
Staff were consistently described as friendly and helpful, with positive comments on their service.
Location
9.34
Many reviews highlighted the great location, close to shopping and restaurants.
Room Quality
8.79
Overall sentiment was positive with clean and comfortable rooms, although some decor aspects were mentioned as cold.
Amenities
8.82
Amenity feedback was generally good, but some comments on the cleanliness of the pool and equipment in the gym lowered the score slightly.
Value for Money
9.28
Guests felt they received good value for their stay, which was reflected in several positive reviews.
Food and Beverage
8.33
While the breakfast received praise, some guests missed specific items, impacting the overall score.
Overall Experience
9.3
Overall feedback indicated a very positive experience, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:05

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in our indoor pool and jacuzzi, then retire to your room equipped with modern amenities like a flat-screen TV, microwave, and refrigerator.

Stay Productive and Energized
Start your day with a complimentary breakfast, catch up on work at the 24-hour business centre, and stay active in the fitness centre. For leisure, enjoy our game room.

Explore Nearby Attractions
Conveniently located near Valley Mall Shopping Center, our hotel is also a short distance from cultural sites like the Washington County Museum of Fine Arts and the historic Hager House.

Ready to experience comfort and convenience in Hagerstown? Book your stay at Holiday Inn Express Hotel & Suites now.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 418 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.34
Room Quality: 8.79
Amenities: 8.82
Value for Money: 9.28
Food and Beverage: 8.33
Overall Experience: 9.3
J
Jennifer • family_with_children • us
9
2026-04-14 • via Nuitee
D
David • couple • us
9
2026-04-12 • via Nuitee
C
Cajic • couple • us
10
2026-04-04 • via Nuitee
S
Suanne • couple • us
4
OK
Pros:

Breakfast was fine

Cons:

Very noisy and not kept up to date

2026-04-03 • via Nuitee
A
Angela • couple • us
10
2026-04-02 • via Nuitee
C
Colleen • couple • ca
10
Would definitely stay again any time I'm in the area.
Pros:

The breakfast was very good, lots of selection. The hot food was kept very hot ( sometimes that doesn't happen in other places) and the cinnamon rolls were an unexpected but welcome surprise.
I enjoyed the pool and hot tub very much. It was clean and well maintained
The beds are the best! I believe they are the most comfortable I've experienced in any hotel.

The staff were very pleasant and helpful.

2026-03-31 • via Nuitee
J
Jason • family_with_children • us
10
2026-03-29 • via Nuitee
J
Jeffrey • couple • us
9
Very clean but layout of hotel was confusing and no one at the front desk helped explain
Pros:

Breakfast was so nice and everything was kept clean. Location was perfect and lots of places to eat.

Cons:

The guy at the front desk wasn’t overly friendly. He didn’t tell us the best area to park in that was close to our room. I had to ask him and he said go around back but then there wasn’t a door to enter there so went in a side entrance and walked a long way to our room. After dinner we parked in a better spot for our room. Weird layout and had to call about the tv not working and they did know the solution so maybe note it in the room.

2026-03-28 • via Nuitee
S
Sliphorn • Solo travel • Springfield, Ohio
10
Good Experience Here
Pros:

I stayed here on my way home from a trip East. It was a typical good Holiday Inn Express. It is very cldan and the staff nice and helpful. There is a fitness center and there may be a pool (not sure). There was a room save, which is a welcome perk. There was a walk in shower, which I always prefer and it has the bottles of soap, etc., which is great and not wasteful. It is in a somewhat remote area, which keeps traffic down. I am glad I stayed here.

2026-03-23 • via Tripadvisor
D
Daniel • family_with_children • us
7
Overall, okay because of the above.
Pros:

Breakfast and location were fine.

Cons:

I am so tired of arriving to a hotel only to find out the hot tub does not work. A working hot tub is one of the reasons I booked this property. How hard is it to make sure the hot tub is working?

2026-03-05 • via Nuitee
C
Cajic • couple • us
10
2026-02-24 • via Nuitee
J
Jonathan • couple • us
10
It was amazing
Pros:

Everything

Cons:

N/A

2026-02-09 • via Nuitee
I
Idalmi • couple • us
8
2026-01-31 • via Nuitee
D
Diane • couple • us
9
Clean rooms, helpful people
Pros:

Front desk person was very helpful. I don't take elevators, so he gave us a room near the stairs. Much appreciated.

2026-01-20 • via Nuitee
G
Gerald • family_with_children • us
9
Great room, very comfortable
2026-01-20 • via Nuitee
C
Cajic • couple • us
10
2026-01-19 • via Nuitee
R
Robert • solo_traveller • us
9
2026-01-19 • via Nuitee
C
Cajic • couple • us
9
2026-01-15 • via Nuitee
C
Cajic • couple • us
10
2026-01-14 • via Nuitee
A
Alexandra • couple • us
10
2026-01-09 • via Nuitee