Share this hotel
Facilities
Property facilities
-
Free breakfast
-
Boat tours nearby
-
Front entrance ramp
-
Parasailing nearby
-
Area shuttle (surcharge)
-
Free WiFi
-
24-hour front desk
-
Terrace
-
Garden
-
Luggage storage
-
Continental breakfast
-
Designated smoking area
-
Concierge service
-
Wheelchair accessible
-
Picnic area
-
Gift shops or newsstand
-
Shopping on site
-
Conference space
-
Golfing nearby
-
Snorkeling nearby
-
Bicycle rentals nearby
-
Kayaking nearby
-
Sailing nearby
-
Water skiing nearby
-
Scooter/moped rentals nearby
-
Free breakfast
-
Safe-deposit box at front desk
-
Multilingual staff
-
Limo or town car service available
-
Parasailing nearby
-
Skydiving nearby
-
Pool umbrellas
-
Ecotours nearby
-
Golf lessons available nearby
-
Grocery/convenience store
-
Tours/ticket assistance
-
Wheelchair accessible parking
-
Area shuttle (surcharge)
-
Casino shuttle (surcharge)
-
Cruise terminal shuttle (surcharge)
-
Ferry terminal shuttle (surcharge)
-
Shopping center shuttle (surcharge)
-
Free self parking
-
Airport transportation - pickup (surcharge)
-
Free grocery shopping service
-
Beach shuttle (surcharge)
-
Pool sun loungers
-
RV, bus, truck parking (surcharge)
-
Boat tours nearby
-
Free continental breakfast
-
Personal motor watercraft nearby
-
Water sports equipment
-
Wheelchair-accessible public washroom
-
Wheelchair-accessible van parking
-
Wheelchair-accessible pool
-
Wheelchair-accessible on-site restaurant
-
Well-lit path to entrance
-
Accessible shuttle
-
No accessible shuttle
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Discover the charm of Hotel Santa Fe by Villa Group, your perfect getaway in the heart of Cabo San Lucas.
Recreational Opportunities
Unwind in our stunning outdoor pool, or soak up the sun on our terrace amidst lush gardens. Whether you’re in the mood for adventure or relaxation, our hotel provides exceptional recreational options for every guest.
Culinary Delights
Savor regional flavors at our poolside "Regional Cuisine Deli," where you can enjoy alfresco dining. With complimentary continental breakfast and 24-hour room service, every meal is a chance to indulge in comfort.
Convenience & Comfort
Each of our 51 guestrooms is equipped with kitchenettes, LED televisions, and complimentary Wi-Fi. Enjoy handy amenities including a 24-hour front desk, dry cleaning services, and shuttle options to nearby attractions.
Experience the beauty of Cabo San Lucas like never before—book your stay at Hotel Santa Fe today!
- Pool access available from 9:00 AM to 9:00 PM.
- Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
-
Pets
Pets not allowed
-
Children and extra beds
No rollaway/extra beds available
-
Pets
Service animals not allowed
-
Check-in & Check-out
Contactless check-out is available
-
General
Cashless transactions are available
Property policies
-
Pets
Pets not allowed
-
Children and extra beds
No rollaway/extra beds available
-
Pets
Service animals not allowed
-
Check-in & Check-out
Contactless check-out is available
-
General
Cashless transactions are available
-
Accessibility
No elevators
-
Guest type
LGBTQ friendly
-
General
Professional property host/manager
Location
Guest Reviews
Cuenta con todo lo necesario para estar cómodo
No hay nada el trato y la atención fue excelente
None
Bad Wifi, Rude staff, not providing any solution when we have problems. We experienced horror night without AC & water , can’t use the toilet, and staffs just pretend to call somebody but nothing were fix. We ask for another room , they say fully booked but we can obviously see a lot of empty rooms
el desayuno muy bien, a diario hacian la limpieza en la habitación
Las instalaciones son antiguas, la escalera de la alberca requiere mtto
The breakfast was good.
We booked a Queen Studio One Bed and unfortunately the room was nothing like we expected. Several amenities that should have been available were either missing or not working.
The kitchen was practically unusable: there were no utensils, no microwave, no electric hob, and no fridge. The room light didn’t work, the TV didn’t work, and the toilet was leaking. There were also no chairs for the table in the room. We asked the staff if we could take two chairs from the pool area and were told yes, but nobody offered to help us or provide a proper solution. In addition the WiFi was really bad.
The biggest issue, however, was the lack of customer service. The staff were friendly enough, but they seemed completely uninterested in resolving any of the problems we reported. We asked for a replacement TV remote control and were told someone would bring one to our room. Nobody came. Later, my husband went to reception only to find out that the receptionist had already forgotten about our request.
When we asked for compensation because the room was clearly not as described, we were told that the receptionist needed to speak with her boss and would come to our room afterwards. Again, nobody came. I eventually had to go back to reception myself, where I was informed that compensation was not possible. Why couldn’t someone simply come to our room and explain that?
There was very little customer service or communication throughout our stay. Considering Los Cabos is a major tourist destination and so close to the United States, it was also surprising that the receptionist we dealt with did not speak any English and didn’t seem to make any effort to communicate or assist us.
Overall, the room was outdated and poorly maintained, several basic amenities were missing, and the customer service was extremely disappointing. We left feeling ignored and frustrated.
Staff
La habitación es cómoda, sus camas super cómodas y la habitación es amplia
Nos cambiaron 3 veces de habitación en la primera no servía el aire , en la segunda no servía el frigobar ya hasta la tercera vez quedó pero fue muy molesto estar cambie y cambie de habitación
La limpieza
No había ollas , cucharas. Utensilios de cocina
La persona femenina del lobby llegó al área de alberca y nos dijo q hiba avenir el gobernador y que nos teníamos q retirar a nuestras habitaciones eran las 730 pm me enseñó el contrato y le comenté q supuestamente era la alberca q no se usa después de las 9 pm me contestó lea todo muy despota y le contesté q eran 730 pero ella dijo q tenían q preparar. Nos retiramos Asia la marina a disfrutar el resto de la tarde eso habla muy mal del servicio
Localização
Barulho que se houve dos outros quartos. Demasiada luz que entra no quarto logo de manhã, impedindo de dormir.
La cercania
La alberca estaba muy sucia
Alberca
Habitación sin aire acondicionado pedimos ayuda dijeron q no era posible publicidad dice planta baja y nos dieron planta alta poca empata
Cercania con el centro y marina, puedes ir y venir caminando
El airea condicionado a lo menos en esta habitacion no enfriaba, estuvimos sufriendo calos por 2 dias, se reporto a recepcion, comentaron que mndarian a una peraona revisar pero no fueron.
Me pareció súper bien la ubicación y el personal muy atento
El desayuno tardo un poco y aunque se que era continental pensé que se tendría por yogurt o huevo..
they did honor a price but not a ground floor like i was paying for.
everything could have been better
El desayuno debería ser diferente cada día, que haya variación.
La primer noche que llegamos, la habitación estaba polvosa y sucia, las cortinas en general se ven sucias y viejas. La alberca requiere más limpieza.
Your guide to the flawless travel experience
Popular Countries
Get our app
