BEST WESTERN PLUS Apollo Hotel Newcastle

Hotels
Best Western Plus
8.8 (5277 reviews)
290 Pacific Highway, Charlestown , Newcastle , au

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Cons:
Bad smells in some areas
Noise from other guests

Categories

Cleanliness
7.91
Clean room but noted bad smells in some areas.
Service
9.38
Staff were friendly and helpful during check-in and check-out.
Location
9.42
Great location with easy access to beaches.
Room Quality
8.37
Spacious and comfortable room, though some noted the need for better furniture arrangements.
Amenities
8.4
Continental breakfast with good variety; pool was clean and relaxing.
Value for Money
8.86
Good value for services provided.
Food and Beverage
8.91
Generally good food with a nice buffet breakfast.
Overall Experience
9.18
Overall stay was enjoyable with few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:39

Property Description

Luxurious Accommodation with Stunning Views
Best Western Plus Apollo International offers a 4.5-star experience with a restaurant, outdoor pool, and fitness centre. Enjoy free cable TV, garden views, and 1GB WiFi per day.

Convenient Location
Just a short drive from Newcastle's city centre, the hotel is close to Charlestown's shops and dining options.

Relaxing Dining and Facilities
Indulge in Babbingtons Bar & Grill with countryside views and enjoy meals throughout the day. Benefit from free parking, laundry services, and 24/7 reception.

Experience comfort and convenience at Best Western Plus Apollo International. Book now for an unforgettable stay!

Important information:

Please note there is a 1% charge when you pay with a credit card.

Please note that free undercover parking is available and is designed for small to mid-sized vehicles only, with a maximum height of 87 inches.

Please be aware that guests are required to present a valid photo ID upon check in. Payment will be required on arrival.

A $200.00 pre-authorization will be taken upon arrival. If no credit card is available, a $300.00 cash deposit will be taken in lieu. Pre-authorization / Cash Deposit will be released/returned upon inspection of the room.
A bond of up to $1800.00 will apply for the same day bookings. Please contact the hotel directly to discuss the bond levy.
All rooms are nonsmoking, you may be charged $1800.00 in the event of the smoke alarm being set off and/or a cleaning fee of up to $300.00 if the room has been smoked in.

If payment is going to be made via credit card and the cardholder will not be present on arrival then a “credit card authority form” will be required to be filled out prior to arrival, please contact the hotel prior to arrival for the form.

Please note for bookings of 5 or more rooms, you will need to sign the property's Terms Of Stay. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Location

Guest Reviews

8.8
Based on 5277 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
F
frank solo_traveller au
9
Comfortable two night stay
Pros:

Easy access to pacific hiway plenty parking.
Greeted by friendly staff. Generous size room with nice forest view.

Cons:

Maybe breaky a bit over priced for range.

2026-07-24 via Nuitee
S
Scott couple au
10
2026-07-24 via Nuitee
M
mazzoni family_with_children au
10
2026-07-24 via Nuitee
N
Nicole family_with_children au
10
Pros:

The location was perfect and the bed was the most comfortable bed I have ever slept in.

2026-07-24 via Nuitee
M
Meenaaz couple au
7
Pros:

SPACIOUS / NEAT AND CLEAN

Cons:

TORN CURTAINS AND CHIPPING PAINT AROUND THE DOORS AND FRAMES

2026-07-23 via Nuitee
C
CHIAHUI family_with_children tw
8
晚上有在餐廳用餐料理不錯,之前有先聯繫提出加床,入住發現沒有,飯店人員協助立即加床,加床比較適合小孩睡。進雪梨前可選擇入住的飯店,整體來說都不錯。
Pros:

附早餐跟半室內的停車場。

Cons:

房間排在最尾段,走一段路才能到櫃檯,隔音沒有很好。

2026-07-22 via Nuitee
M
Mark solo_traveller au
9
2026-07-21 via Nuitee
I
Isaiah couple au
8
2026-07-21 via Nuitee
A
Ashleigh couple au
4
Great location, have stayed before, not inclined to stay again purely due to the service we received.
Pros:

It’s in a great location

Cons:

We originally booked to stay for 2 nights, however were unhappy with our stay after the first night and decided we couldn’t stay the additional night. The staff member was quite rude to my husband when he explained why we were checking out early, as the bed was way too soft for me being pregnant (you literally sink into the mattress and cannot roll over without trouble), the pillows smelt funky and that we had continuous issues with the tv which kept resetting. I suppose the tv issues didn’t matter so much when we could hear the tv from the next room through the walls. We understand we left at our own accord, however the staff member didn’t need to be rude about it.

2026-07-21 via Nuitee
I
Ivan couple au
3
2026-07-20 via Nuitee
R
Reid solo_traveller au
9
It was a pleasant stay and the staff were very friendly and helpful
Pros:

The service I received from your receptionist, "Layla" was great, helpful and very professional. The R/S food was ok.
I was very happy with my short stay.
Keep up the good work.

Cons:

None

2026-07-20 via Nuitee
S
Simmi solo_traveller au
10
Wonder
Pros:

It was nice and peaceful, good view from room

2026-07-20 via Nuitee
P
Paolo solo_traveller au
8
2026-07-20 via Nuitee
K
Kerlous solo_traveller au
3
2026-07-19 via Nuitee
H
Hoh solo_traveller au
8
Pros:

In house dining

Cons:

Long walk to room

2026-07-19 via Nuitee
P
Peter solo_traveller au
9
2026-07-19 via Nuitee
A
Amy family_with_children au
9
We loved it, was great there was a laundry that didnt cost to use, restraunt was great food, alittle
Pros:

Size of room, tv in both rooms, large bathroom, private balcony

Cons:

Small fridge, no cutlery in room, only the sink in the bathroom. No where to wash cups up.

2026-07-19 via Nuitee
P
Peyton couple au
8
2026-07-19 via Nuitee
R
Renee solo_traveller au
8
Average
Pros:

The room was a good size, comfy and well priced

Cons:

The staff weren't overly friendly or attentive. Tgey don't say hello when you walk through the foyer. The room swrvice lacked. The beds were only made one day, bo sugar left ie topped up. The sanitary bag wasn't replaced each day. The mini var was full of their goods, I needed to put my own things in the fridge. Unless you are going ti Newcastle you havw to take a U turn each time you leave rhe premisis.

2026-07-19 via Nuitee
L
Lisa couple au
8
2026-07-19 via Nuitee