BEST WESTERN PLUS Apollo Hotel Newcastle

Hotels
•
Best Western Plus
8.8 (5359 reviews)
290 Pacific Highway, Charlestown , Newcastle , AU

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Cons:
Bad smells in some areas
Noise from other guests

Categories

Cleanliness
7.91
Clean room but noted bad smells in some areas.
Service
9.38
Staff were friendly and helpful during check-in and check-out.
Location
9.42
Great location with easy access to beaches.
Room Quality
8.37
Spacious and comfortable room, though some noted the need for better furniture arrangements.
Amenities
8.4
Continental breakfast with good variety; pool was clean and relaxing.
Value for Money
8.86
Good value for services provided.
Food and Beverage
8.91
Generally good food with a nice buffet breakfast.
Overall Experience
9.18
Overall stay was enjoyable with few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:39

Property Description

Luxurious Accommodation with Stunning Views
Best Western Plus Apollo International offers a 4.5-star experience with a restaurant, outdoor pool, and fitness centre. Enjoy free cable TV, garden views, and 1GB WiFi per day.

Convenient Location
Just a short drive from Newcastle's city centre, the hotel is close to Charlestown's shops and dining options.

Relaxing Dining and Facilities
Indulge in Babbingtons Bar & Grill with countryside views and enjoy meals throughout the day. Benefit from free parking, laundry services, and 24/7 reception.

Experience comfort and convenience at Best Western Plus Apollo International. Book now for an unforgettable stay!

Important information:

Please note there is a 1% charge when you pay with a credit card.

Please note that free undercover parking is available and is designed for small to mid-sized vehicles only, with a maximum height of 87 inches.

Please be aware that guests are required to present a valid photo ID upon check in. Payment will be required on arrival.

A $200.00 pre-authorization will be taken upon arrival. If no credit card is available, a $300.00 cash deposit will be taken in lieu. Pre-authorization / Cash Deposit will be released/returned upon inspection of the room.
A bond of up to $1800.00 will apply for the same day bookings. Please contact the hotel directly to discuss the bond levy.
All rooms are nonsmoking, you may be charged $1800.00 in the event of the smoke alarm being set off and/or a cleaning fee of up to $300.00 if the room has been smoked in.

If payment is going to be made via credit card and the cardholder will not be present on arrival then a “credit card authority form” will be required to be filled out prior to arrival, please contact the hotel prior to arrival for the form.

Please note for bookings of 5 or more rooms, you will need to sign the property's Terms Of Stay. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Location

Guest Reviews

8.8
Based on 5359 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
S
Stephen • family_with_children • au
8
2026-10-24 • via Nuitee
A
Anson • family_with_children • au
10
Pros:

Supportive staff

2026-10-23 • via Nuitee
N
Nicole • couple • au
8
2026-10-23 • via Nuitee
G
Gary • family_with_children • au
8
Pros:

Good room size. Clean. Had a gym. Location ok but a bit away from CBD. Good WiFi.

Cons:

No sink. No microwave. Location fair.

2026-10-22 • via Nuitee
B
Bickerdike • family_with_children • au
8
Great food, great staff and comfortable rooms
Pros:

Rachael at the reception was so very helpful and kind. We had a car problem and she assisted on so many levels.

2026-10-22 • via Nuitee
R
Raymond • couple • au
10
2026-10-22 • via Nuitee
T
Talia • couple • au
9
2026-10-22 • via Nuitee
S
Susan • couple • au
8
2026-10-22 • via Nuitee
A
Ann • couple • au
10
Pros:

We had room service and it was excellent. Did not have breakfast. Staff very friendly.

2026-10-21 • via Nuitee
S
Siobhan • couple • au
8
Great for a short stay or business trip
Pros:

The mattress was comfortable and the room was spacious.

Cons:

I think the value for money isn’t quite there but it’s a comfortable stay.

2026-10-21 • via Nuitee
A
Andrew • solo_traveller • au
9
Pros:

All the staff are wonderful

2026-10-20 • via Nuitee
C
Clarke • couple • au
8
Good
Pros:

Nice clean and friendly staff

Cons:

Nothing

2026-10-20 • via Nuitee
P
Peter • couple • au
8
Pros:

Have stayed here several times and is perfect for when we visit our daughter. Have had breakfast a few times and found it to be very good and value for money.

2026-10-19 • via Nuitee
D
Deborah • extended_group • au
9
easy check in with friendly and helpful staff, room clean, beds comfortable, would stay again
Pros:

Receptionist was extremely helpful, allowed to check in early as we were attending a concert that day. Provided great recommendations for bars and restaurants

2026-10-19 • via Nuitee
P
Peter • solo_traveller • au
7
Pros:

Clean, great shower, iphone charger, comfortable bed

Cons:

view from room, no heated pool, no spoons with coffee facilities

2026-10-19 • via Nuitee
T
Tad • solo_traveller • au
7
It was what I expected.
Pros:

Location

Cons:

Access from the Newcastle direction

2026-10-19 • via Nuitee
C
Craig • family_with_children • au
8
Pros:

Value compared to other options and the room size.

Cons:

Traffic direction when leaving the motel

2026-10-19 • via Nuitee
S
Simon • couple • au
10
Pros:

I like the location, near Charles town and westfield kotara.
And the staff are nice and welcoming.

Cons:

Id say the price

2026-10-19 • via Nuitee
J
Jackie • extended_group • au
10
Pros:

Exceptional staff, very clean facility! Great location. We also met Brenda who was so lovely, supplied fresh towels for our room. We enjoyed our stay and would highly recommend to our family and friends.

2026-10-18 • via Nuitee
A
Abbey • solo_traveller • au
5
Very Average.
Pros:

Very basic. 2 star hotel stay.

Cons:

Breakfast wasn’t fresh, flys about and mould on oranges. Hotel okay - cleanish - hair in bathrooms. Bed at least clean and comfortable.

2026-10-18 • via Nuitee