BEST WESTERN PLUS Apollo Hotel Newcastle

Hotels
Best Western Plus
8.8 (4723 reviews)
290 Pacific Highway, Charlestown , Newcastle , au

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Cons:
Bad smells in some areas
Noise from other guests

Categories

Cleanliness
7.91
Clean room but noted bad smells in some areas.
Service
9.38
Staff were friendly and helpful during check-in and check-out.
Location
9.42
Great location with easy access to beaches.
Room Quality
8.37
Spacious and comfortable room, though some noted the need for better furniture arrangements.
Amenities
8.4
Continental breakfast with good variety; pool was clean and relaxing.
Value for Money
8.86
Good value for services provided.
Food and Beverage
8.91
Generally good food with a nice buffet breakfast.
Overall Experience
9.18
Overall stay was enjoyable with few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:39

Property Description

Luxurious Accommodation with Stunning Views
Best Western Plus Apollo International offers a 4.5-star experience with a restaurant, outdoor pool, and fitness centre. Enjoy free cable TV, garden views, and 1GB WiFi per day.

Convenient Location
Just a short drive from Newcastle's city centre, the hotel is close to Charlestown's shops and dining options.

Relaxing Dining and Facilities
Indulge in Babbingtons Bar & Grill with countryside views and enjoy meals throughout the day. Benefit from free parking, laundry services, and 24/7 reception.

Experience comfort and convenience at Best Western Plus Apollo International. Book now for an unforgettable stay!

Important information:

Please note there is a 1% charge when you pay with a credit card.

Please note that free undercover parking is available and is designed for small to mid-sized vehicles only, with a maximum height of 87 inches.

Please be aware that guests are required to present a valid photo ID upon check in. Payment will be required on arrival.

A $200.00 pre-authorization will be taken upon arrival. If no credit card is available, a $300.00 cash deposit will be taken in lieu. Pre-authorization / Cash Deposit will be released/returned upon inspection of the room.
A bond of up to $1800.00 will apply for the same day bookings. Please contact the hotel directly to discuss the bond levy.
All rooms are nonsmoking, you may be charged $1800.00 in the event of the smoke alarm being set off and/or a cleaning fee of up to $300.00 if the room has been smoked in.

If payment is going to be made via credit card and the cardholder will not be present on arrival then a “credit card authority form” will be required to be filled out prior to arrival, please contact the hotel prior to arrival for the form.

Please note for bookings of 5 or more rooms, you will need to sign the property's Terms Of Stay. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 4723 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
S
Susan couple au
9
2026-03-07 via Nuitee
N
Nick couple au
7
2026-03-07 via Nuitee
T
Trent couple au
10
2026-03-07 via Nuitee
G
Gen family_with_children au
10
2026-03-07 via Nuitee
G
Gaye solo_traveller au
9
Pros:

There’s a relaxed atmosphere & the staff are friendly and very helpful.

Cons:

Nothing

2026-03-06 via Nuitee
H
Hodson family_with_children au
9
Pleasant surprise
Pros:

Large room, balcony with a lovely view of the forest, pool, restaurant on the premises, staff and location.

Cons:

Noisy aircon, no spoons and no toilet brush

2026-03-05 via Nuitee
Y
Yunwei family_with_children au
9
2026-03-05 via Nuitee
I
Ivo family_with_children au
9
2026-03-04 via Nuitee
M
Miriam solo_traveller au
9
Pros:

The staff were really nice and when I needed ice they were very helpful.
Parking was right in front of the hotel.
I stayed until 10am and there was no hurry by the staff to clean my room, which I appreciated.

2026-03-04 via Nuitee
M
Mark family_with_children au
8
2026-03-03 via Nuitee
R
Ricky solo_traveller au
10
2026-03-03 via Nuitee
A
Adam couple au
8
Pros:

Exceptional comfy bed! 👌

Cons:

No microwave or toaster?

Not every1 wants to use the onsite restaurant!

2026-03-02 via Nuitee
D
Diana couple au
7
2026-03-02 via Nuitee
N
Natasha family_with_children au
10
2026-03-01 via Nuitee
L
luke couple au
1
In and out.
Pros:

Aircon on the blink at home so decided to get a room for the night. Unfortunately the room we were allocated had a broken aircon and the place was booked out. So home we went.

2026-02-28 via Nuitee
B
Benjamin family_with_children au
7
2026-02-28 via Nuitee
F
Fred couple nz
8
Very satisfied
Pros:

Comfortable and quiet.

Cons:

The fridge was packed with food and drink leaving little space for our own goods

2026-02-28 via Nuitee
S
Samantha couple au
8
Suited my needs
Pros:

It was close to where I needed to go. Had a restaurant if I needed it.

Cons:

There was only a disabled lift no normal lift to go downstairs.
Did not realise until next morning that overnight the door and screen door from room to outdoor garden area was unlocked.

2026-02-27 via Nuitee
A
Amy family_with_children au
9
Great place to stay! Will be back
Pros:

Clean and comfortable!

Cons:

Door to veranda wouldn’t open and had to climb out the window onto the balcony

2026-02-27 via Nuitee
A
Athea Amiel family_with_children au
9
Pros:

The staff are always helpful. Bed was comfortable as well.

Cons:

None. You get the value of your money.

2026-02-27 via Nuitee