BEST WESTERN PLUS Apollo Hotel Newcastle

Hotels
•
Best Western Plus
8.8 (5359 reviews)
290 Pacific Highway, Charlestown , Newcastle , AU

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Cons:
Bad smells in some areas
Noise from other guests

Categories

Cleanliness
7.91
Clean room but noted bad smells in some areas.
Service
9.38
Staff were friendly and helpful during check-in and check-out.
Location
9.42
Great location with easy access to beaches.
Room Quality
8.37
Spacious and comfortable room, though some noted the need for better furniture arrangements.
Amenities
8.4
Continental breakfast with good variety; pool was clean and relaxing.
Value for Money
8.86
Good value for services provided.
Food and Beverage
8.91
Generally good food with a nice buffet breakfast.
Overall Experience
9.18
Overall stay was enjoyable with few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:39

Property Description

Luxurious Accommodation with Stunning Views
Best Western Plus Apollo International offers a 4.5-star experience with a restaurant, outdoor pool, and fitness centre. Enjoy free cable TV, garden views, and 1GB WiFi per day.

Convenient Location
Just a short drive from Newcastle's city centre, the hotel is close to Charlestown's shops and dining options.

Relaxing Dining and Facilities
Indulge in Babbingtons Bar & Grill with countryside views and enjoy meals throughout the day. Benefit from free parking, laundry services, and 24/7 reception.

Experience comfort and convenience at Best Western Plus Apollo International. Book now for an unforgettable stay!

Important information:

Please note there is a 1% charge when you pay with a credit card.

Please note that free undercover parking is available and is designed for small to mid-sized vehicles only, with a maximum height of 87 inches.

Please be aware that guests are required to present a valid photo ID upon check in. Payment will be required on arrival.

A $200.00 pre-authorization will be taken upon arrival. If no credit card is available, a $300.00 cash deposit will be taken in lieu. Pre-authorization / Cash Deposit will be released/returned upon inspection of the room.
A bond of up to $1800.00 will apply for the same day bookings. Please contact the hotel directly to discuss the bond levy.
All rooms are nonsmoking, you may be charged $1800.00 in the event of the smoke alarm being set off and/or a cleaning fee of up to $300.00 if the room has been smoked in.

If payment is going to be made via credit card and the cardholder will not be present on arrival then a “credit card authority form” will be required to be filled out prior to arrival, please contact the hotel prior to arrival for the form.

Please note for bookings of 5 or more rooms, you will need to sign the property's Terms Of Stay. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Location

Guest Reviews

8.8
Based on 5359 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
V
Vivian • couple • au
8
Great value. We will be back
Pros:

Restaurant was absolutely amazing and good value for money

Cons:

Mattress was too soft

2026-09-19 • via Nuitee
P
parsons • solo_traveller • au
10
2026-09-19 • via Nuitee
A
Alan • couple • au
1
not good.
Cons:

What I did not like was the cockroach crawling from my dinner when it was delivered to the table in the meal room.

2026-09-19 • via Nuitee
S
Sealeman • solo_traveller • ae
7
Pros:

I had a wonderful experience at this hotel. All the reception staff were incredibly friendly, welcoming, and professional. They were always ready to help and made me feel comfortable throughout my stay.

I would especially like to thank Jimmy. He was absolutely amazing and one of the best reception staff members I have ever dealt with. He helped me a lot during my stay and always treated me with kindness, patience, and respect. He truly went above and beyond to make sure everything was perfect for me.

A huge thank you to Jimmy and the entire reception team for the outstanding service. Jimmy truly deserves special recognition for his excellent customer service and professionalism. I really appreciate everything he did for me!

2026-09-18 • via Nuitee
L
Laura • family_with_children • au
8
2026-09-18 • via Nuitee
E
Emma • couple • au
8
Visiting Newcastle for day surgery so the location & price suited us. Staff were very helpful & welcoming.
Pros:

Price & location

Cons:

Initially there was a smell from the bathroom that did disappear after our showers. It wasn’t the clean fresh smell you’d expect from a room.

2026-09-18 • via Nuitee
S
Samantha • couple • au
7
2026-09-18 • via Nuitee
C
Christine • solo_traveller • au
9
Cons:

No restaurant on Sundays
Mattress was too soft

2026-09-17 • via Nuitee
R
Rose-Maree • family_with_children • au
10
2026-09-17 • via Nuitee
C
Carey • solo_traveller • au
9
3rd time staying here, come for work and social gatherings. Love the staff and the rooms.
Pros:

Room - Loved the bush outlook, bed was super comfy. The staff were all extremely freindly and helpful

Cons:

Only because its asking but really not a major issue but the fridge in the room froze everything, there was also water marks on the carpet near the bathroom door.

2026-09-17 • via Nuitee
J
james • couple • au
9
2026-09-17 • via Nuitee
D
Daniel • family_with_children • au
10
Pros:

Friendly staff

2026-09-17 • via Nuitee
L
Ling • solo_traveller • au
6
Was reasonable but the bed was horrible.
Cons:

The bed needs to be replaced. Old and saggy with no support.

2026-09-17 • via Nuitee
M
Mackin • solo_traveller • au
9
Nice place first time stayed overall very good
Pros:

Nice decent size room handy restaurant car spaces available

2026-09-16 • via Nuitee
C
Craig • couple • my
8
Pros:

We loved the room service and the views across trees and nature

Cons:

We waited 45 minutes for a veggie breakfast order in an empty restaurant, our mistake for not going with the breakfast buffet? We would probably go back to roomservice at a scheduled time instead of waiting that long!

2026-09-15 • via Nuitee
K
Kathy • solo_traveller • au
9
Pros:

Beautiful setting, lovely staff. It was great to have a restaurant on site, food was delicious.
Facilities were comfortable, there was everything we needed.

2026-09-15 • via Nuitee
B
Brendon • couple • au
8
Pros:

Good

Cons:

Nothing

2026-09-15 • via Nuitee
J
Jenni • solo_traveller • au
10
Pros:

Our favourite place to stay in Newcastle.
Very spacious rooms,great staff and position.

Cons:

Nothing

2026-09-15 • via Nuitee
L
Lexie • couple • au
10
Very comfortable, friendly staff, great food.
Pros:

All of it. The restaurant food was delicious.

Cons:

Nothing

2026-09-15 • via Nuitee
K
Kent • solo_traveller • au
9
2026-09-14 • via Nuitee