BEST WESTERN PLUS Apollo Hotel Newcastle

Hotels
Best Western Plus
8.8 (5319 reviews)
290 Pacific Highway, Charlestown , Newcastle , au

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean facilities
Cons:
Bad smells in some areas
Noise from other guests

Categories

Cleanliness
7.91
Clean room but noted bad smells in some areas.
Service
9.38
Staff were friendly and helpful during check-in and check-out.
Location
9.42
Great location with easy access to beaches.
Room Quality
8.37
Spacious and comfortable room, though some noted the need for better furniture arrangements.
Amenities
8.4
Continental breakfast with good variety; pool was clean and relaxing.
Value for Money
8.86
Good value for services provided.
Food and Beverage
8.91
Generally good food with a nice buffet breakfast.
Overall Experience
9.18
Overall stay was enjoyable with few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:39

Property Description

Luxurious Accommodation with Stunning Views
Best Western Plus Apollo International offers a 4.5-star experience with a restaurant, outdoor pool, and fitness centre. Enjoy free cable TV, garden views, and 1GB WiFi per day.

Convenient Location
Just a short drive from Newcastle's city centre, the hotel is close to Charlestown's shops and dining options.

Relaxing Dining and Facilities
Indulge in Babbingtons Bar & Grill with countryside views and enjoy meals throughout the day. Benefit from free parking, laundry services, and 24/7 reception.

Experience comfort and convenience at Best Western Plus Apollo International. Book now for an unforgettable stay!

Important information:

Please note there is a 1% charge when you pay with a credit card.

Please note that free undercover parking is available and is designed for small to mid-sized vehicles only, with a maximum height of 87 inches.

Please be aware that guests are required to present a valid photo ID upon check in. Payment will be required on arrival.

A $200.00 pre-authorization will be taken upon arrival. If no credit card is available, a $300.00 cash deposit will be taken in lieu. Pre-authorization / Cash Deposit will be released/returned upon inspection of the room.
A bond of up to $1800.00 will apply for the same day bookings. Please contact the hotel directly to discuss the bond levy.
All rooms are nonsmoking, you may be charged $1800.00 in the event of the smoke alarm being set off and/or a cleaning fee of up to $300.00 if the room has been smoked in.

If payment is going to be made via credit card and the cardholder will not be present on arrival then a “credit card authority form” will be required to be filled out prior to arrival, please contact the hotel prior to arrival for the form.

Please note for bookings of 5 or more rooms, you will need to sign the property's Terms Of Stay. For more information, please contact the property using the contact details found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NTL

Location

Guest Reviews

8.8
Based on 5319 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
A
Adrian couple au
8
Good value, excellent staff
Pros:

Excellent staff

2026-08-22 via Nuitee
P
Peter solo_traveller au
7
2026-08-22 via Nuitee
A
ashleigh couple au
10
2026-08-22 via Nuitee
A
Alexandra couple au
9
Pros:

The location was good in relation to being 15mins from everywhere, staff were nice and rooms were big.

Cons:

Our room's blind was broken which meant we couldn't open it to let light in.

2026-08-22 via Nuitee
J
Jennifer family_with_children au
7
Pros:

Very comfortable beds

2026-08-22 via Nuitee
B
Brendon75 solo_traveller au
8
Pros:

Easy room access.

Cons:

Nothing

2026-08-21 via Nuitee
S
Susan couple au
7
OK in Newcastle.
Pros:

Comfortable and convenient location in Newcastle en route. Good parking. Nice outlook over trees. Interesting tv movie options.

Cons:

The king size bed was too soft and needed replacing.

2026-08-19 via Nuitee
L
Lisa solo_traveller au
10
Good
Pros:

Great place, great facilities

Cons:

The bed. Mattress was waaaaaaaay too soft, hardly slept due to it, woke up with extremely sore back both nights.

2026-08-17 via Nuitee
J
Jack solo_traveller au
7
Cons:

Not enough tea bags, 4 bags 2 people 2 nights doesn't cut it

2026-08-17 via Nuitee
M
Mellisa couple au
10
Location was excellent, staff very friendly and very helpful
Pros:

Really enjoyed our stay - beds were sooooo comfortable

2026-08-17 via Nuitee
R
Rutherford solo_traveller au
9
Pros:

Staff are lovely.. reception.. bar…and housekeeping. Parking is awesome

Cons:

Nothing for the price

2026-08-17 via Nuitee
N
Nigel couple au
9
as usual- meets expectations - will stay there again
Pros:

just a good room for the night

Cons:

all OK

2026-08-17 via Nuitee
E
Evan couple au
10
2026-08-17 via Nuitee
P
Peter couple au
9
Good accommodation in Newcastle
Pros:

We had a nice quiet room with a balcony. It had a tranquil view over trees. The room service dinner we ordered was really good.
The hotel gave a drink voucher if we chose not to have our room serviced for our 2 night stay. We took up the offer and think it is a great idea.

2026-08-16 via Nuitee
G
Genevieve couple au
9
Best in the area! We’ve stayed before and we’ll stay again every time.
Pros:

The rooms are nice and large, shower pressure great, beds really comfy, pool sparkling and good coffee and food. The staff were AMAZING. So welcoming, friendly, personable and went above and beyond to make our stay with two young kids easier (room upgrade, gave us extra bottles of milk, very quick service to the rooms when needed). They were the highlight! We’ve stayed at most if not all the hotels and motels in the area and this is the one we keep coming back to as it ticks all the boxes.

Cons:

Rooms are dated and could do with a refresh but it doesn’t affect our time in any way.

2026-08-16 via Nuitee
A
Anne family_with_children au
10
Highly recommended hotel
Pros:

Clean and spacious rooms. Bed was comfortable. We ordered room service for dinner and the food was delicious. We will definitely come back.

Cons:

Nothing. It was a comfortable stay.

2026-08-16 via Nuitee
J
John couple au
10
Very comfortable
Pros:

Nice and clean and a great breakfast

2026-08-16 via Nuitee
K
Kim solo_traveller au
10
2026-08-15 via Nuitee
H
Hayley couple au
9
Fantastic
Pros:

Wonderful no complaints

Cons:

Nothing everything was perfect

2026-08-15 via Nuitee
J
Jodie solo_traveller au
10
Pros:

....

Cons:

..

2026-08-15 via Nuitee