Residence Inn Marriott Palo Alto Los Altos

Hotels
Residence Inn
8.4 (125 reviews)
4460 El Camino Real, Los Altos, California, 94022 , Los Altos , US

Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
No single-use plastic straws
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Family friendly
Great breakfast
Positive room quality
Cons:
Unprofessional service
Dead cellphone signal spots

Categories

Cleanliness
7.89
No specific mentions suggest standard quality for this hotel tier.
Service
6.36
Staff demeanor was unprofessional and lacking customer service skills.
Location
8.9
Multiple mentions of dead cellphone signal spots, though overall location still deemed acceptable.
Room Quality
8.35
Positive mention of the room quality.
Amenities
8.38
Breakfast received positive comments; some frustration with hotel facilities.
Value for Money
9.34
Considered reasonable for the amenities provided.
Food and Beverage
9.4
Breakfast was particularly praised.
Overall Experience
8.56
Despite service issues, returning customers indicate a generally positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:35

Property Description

Recreational Opportunities
Enjoy outdoor tennis courts, an outdoor pool, and a fitness center.

Complimentary Amenities
Benefit from free wireless internet, a hair salon, and a daily continental breakfast.

Additional Features
Unwind at the business center, enjoy express check-out, and access complimentary newspapers.

To book your stay and experience these amenities, visit us at Residence Inn Marriott Palo Alto Los Altos.

Important information:

  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 50

  • Pets

    Pet max weight (per pet) in kg is 23

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 125 reviews
Cleanliness: 7.89
Service: 6.36
Location: 8.9
Room Quality: 8.35
Amenities: 8.38
Value for Money: 9.34
Food and Beverage: 9.4
Overall Experience: 8.56
S
sandy
8
Pros:

Clean hotel with good breakfast. I wan not able to print a document in the business station, due to poor internet connection. Otherwise it wa

2025-10-12 via Nuitee
C
Cheryl
10
Pros:

Staff goes above and beyond.

2025-10-02 via Nuitee
D
Daniel
10
Pros:

Great

2025-09-30 via Nuitee
C
Cheryl partner
10
Pros:

N/A

2025-09-25 via Nuitee
M
Michelle family
10
Pros:

Family friendly

2025-09-04 via Nuitee
M
moses partner
10
Pros:

i liked the room, staff and breakfast.
I did not like being in 2nd building.

2025-08-17 via Nuitee
J
Jasmine
10
Pros:

The breakfast was great, the pillows were fluffy.

2025-08-12 via Nuitee
L
Laura family
2
Pros:

Here is a version you can post that is professional, to the point, and doesn't require a name:
I am writing to express my dissatisfaction with the service I received from the front desk staff, particularly the representative who was working. Her demeanor was completely unprofessional and unwelcoming. When I tried to ask a question, she responded with heavy breathing and long, unprofessional pauses ("uhhhs"), making the interaction feel awkward and rude.
The front desk staff lacked basic customer service skills and manners. To be frank, I have received better service at a fast-food drive-thru. This kind of service reflects poorly on your business, and I hope it will be addressed to prevent future negative customer experiences.

2025-08-10 via Nuitee
L
Liang family
6
Pros:

It’s ok. Many dead cellphone signals spots across the property

2025-07-26 via Nuitee
L
Louise
8
Pros:

My husband is a patient at stanford hospital. I think for a ling term stay should be discounted.

2025-07-23 via Nuitee
W
Willie
10
Pros:

Excellent

2025-07-16 via Nuitee
J
Jeff family
10
Pros:

We stayed here before, so decided to stay again. The property is nice.

2025-07-15 via Nuitee
M
Mary family
8
Pros:

Everything was great at the property, from staff to breakfast. Ny kudos to the lady that was diubg breakfast by her self making sure wveryone was feed. She was very attentive abd nade sure nothing was enpty for guest to get .
My only complaint was not having enough towels at the swinming area took about 45 min to hour to get some towels.

2025-07-03 via Nuitee
R
Rick
6
Pros:

Good

2025-06-26 via Nuitee
C
Carol
6
Pros:

Dirty coffee machine. Not as close to airport as advertised. Fire hose water pressure - almost bruising. Sketchy area. Comfortable bed

2025-06-25 via Nuitee
H
humberto
10
Pros:

Was clean, quiet, nice area , love the room setting

2025-06-24 via Nuitee
T
Tatyana partner
10
Pros:

I like friendly personal, very clean, very good breakfast

2025-06-23 via Nuitee
S
Serah
10
Pros:

It was such a wonderful vacation to stay in such a beautiful place thank you to you and your team for everything that you did to make my visit a wonderful stay!

2025-06-22 via Nuitee
L
leon F family
8
Pros:

This property is nice, has a great location, and is quiet. Check-in was excellent. However, it seems to be understaffed. We tried to get some towels, but received no answer, so we had to ask for them in person at the front desk. Additionally, housekeeping room cleaning was minimal; they missed one day, even though we had requested it, and the carpets were dirty.

2025-06-17 via Nuitee
R
Ruby family
10
Pros:

The breakfast was amazing!! The room was outstanding and my family and I enjoyed our stay!

2025-06-16 via Nuitee