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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Allergy-free room
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Wine/champagne
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Fruits
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Steam room
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Comfortable Accommodations with Kitchenette
The 3-star Mercure Apartments Vila da Serra offers cozy rooms with kitchenettes, cable TV, and minibars, ensuring a comfortable stay for guests.
Dining and Relaxation Options
Indulge in international cuisine at the Monte Belo Restaurant and unwind at the hotel's bar. Guests can also bask in the sun by the pool, stay active at the gym, or rejuvenate at the sauna.
Convenient Location
Situated in the serene Vila da Serra district, the hotel is conveniently close to the bustling Belvedere and Savassi districts, as well as downtown Belo Horizonte.
Book your stay at Mercure Apartments Vila da Serra for a delightful blend of comfort, dining, and leisure amenities.
Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Espaço, conforto
Pouca sachê de café
Conforto , a privacidade , a educação dos atendentes
Nada a reclamar
Gostei muito do Hotel. Cafe da manha excepcional.
Pós atendimento. Estou esperando a nota fiscal até hoje e o hotel não responde. Não há contato direto com o Hotel e preciso fazer meu relatorio de custo e sem respostas.
Quarto grande. Banheiro pequeno.
Piscina e sauna estavam fechados.
O quarto tem um tamanho muito bom. Mas o banheiro é pequeno.
A piscina é a sauna estavam fechadas.
Localização
Quartos antigos, com vazamento no chuveiro, tive que mudar de quarto, ar condicionado sem a grade de direcionamento de fluxo. Tudo devendo manutenção. Preço de mais de R$600,00 a diária e a infraestrutura deixa a desejar.
Não tomei café da manhã, não estava incluído na minha reserva.
Oferecer o café da manhã, mesmo que menos farto.
The hotel is nice and clean.
Upon checking in early, I was told that breakfast wasn't included for that day. However, the front desk staff later confirmed that it was indeed included for my second morning. At checkout, I was informed that it was actually the other way around, and despite only having one breakfast, I was still charged for it (so I paid for one breakfast twice). I was disappointed by the confusion among the staff, and the unprofessional manner in which it was handled. Also, the pool and sauna were undergoing renovations and were unavailable, which was a major letdown since they were a key reason I chose to stay at this hotel.
Tudo!
Cama
Luzes do corredor apagas na madrugada
Estava tudo ótimo ! O pessoal muito atencioso e prestativo.
Tudo que solicitei, veio imediatamente
Espaço fisico aconchegante
O banheiro poderia ter instalações melhores
Localização
Ar condicionado parece um trator. Tive que desligar a noite. Paguei um valor considerável para chegar lá e dizer que piscina e sauna estava interditado
Localização
Academia e banheiro
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