Mercure Belo Horizonte Vila da Serra

Hotels
•
Mercure
8.2 (1048 reviews)
Alameda da Serra, 405 , Belo Horizonte , br

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Attentive staff
Good location
Cons:
Small bathroom
Shower pressure issues
Key card failures

Categories

Cleanliness
7.73
Bathroom was mentioned as small and not well-designed, which affects cleanliness rating.
Service
8.7
Hotel staff was attentive and resolved issues raised by guests.
Location
9.24
Hotel is well-located as mentioned positively in one review.
Room Quality
7.19
Reports of small bathroom and issues with room amenities lowered the score.
Amenities
7.22
Issues with shower and lack of remote for TV indicate poor amenities.
Value for Money
8.68
Resolved booking issue suggests perceived value for money despite some issues.
Food and Beverage
8.43
No specific mention, assumed standard quality for this hotel tier.
Overall Experience
8.4
Positive experiences noted, leading to a satisfactory overall experience despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 05:32

Property Description

Comfortable Accommodations with Kitchenette
The 3-star Mercure Apartments Vila da Serra offers cozy rooms with kitchenettes, cable TV, and minibars, ensuring a comfortable stay for guests.

Dining and Relaxation Options
Indulge in international cuisine at the Monte Belo Restaurant and unwind at the hotel's bar. Guests can also bask in the sun by the pool, stay active at the gym, or rejuvenate at the sauna.

Convenient Location
Situated in the serene Vila da Serra district, the hotel is conveniently close to the bustling Belvedere and Savassi districts, as well as downtown Belo Horizonte.

Book your stay at Mercure Apartments Vila da Serra for a delightful blend of comfort, dining, and leisure amenities.

Important information:

Please note that minors under 18 years of age must be accompanied by their parents and present an official ID. If only one of the parents is with the minor, the absent parent must provide a written authorization. If another person other than the parents is designated to accompany the minor, both parents need to provide a notarized authorization for that person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PLU

Location

Guest Reviews

8.2
Based on 1048 reviews
Cleanliness: 7.73
Service: 8.7
Location: 9.24
Room Quality: 7.19
Amenities: 7.22
Value for Money: 8.68
Food and Beverage: 8.43
Overall Experience: 8.4
L
Leandro • couple • br
7
2026-08-18 • via Nuitee
V
Victor • couple • br
1
Descepcao
Pros:

Localização

Cons:

Ar condicionado parece um trator. Tive que desligar a noite. Paguei um valor considerável para chegar lá e dizer que piscina e sauna estava interditado

2026-08-17 • via Nuitee
D
Daiana • solo_traveller • br
8
Pros:

Localização

Cons:

Academia e banheiro

2026-08-17 • via Nuitee
R
Rosangela Aparecida • couple • br
9
2026-08-15 • via Nuitee
L
Lucas • family_with_children • br
10
2026-08-11 • via Nuitee
A
Ana karolina • couple • br
10
Atendimento de excelência, desde acomodação até o atendimento de toda equipe.
2026-08-11 • via Nuitee
C
Clovis • solo_traveller • br
8
Bom mas precisa melhorar
Pros:

Cama e travesseiros

Cons:

Luzes dos corredores não acedem as 5 da manhã, box do banheiro tem um degrau muito grande e falta um apoio pra o idoso sair e entrar no box

2026-08-10 • via Nuitee
W
welder • solo_traveller • br
10
2026-08-06 • via Nuitee
M
Márcio • solo_traveller • br
10
Recomendo o Mercure. Muito bom
Pros:

Excelente atendimento. Café da manhã muito bom e variado

2026-08-06 • via Nuitee
J
Jorge • solo_traveller • br
10
Atendimento excelente
Pros:

Limpeza, conforto e educação dos funcionários

2026-08-05 • via Nuitee
R
rafael • family_with_children • br
9
2026-08-04 • via Nuitee
R
Rodrigo • solo_traveller • br
9
Pros:

Ótimo quarto, espaçoso e confortável.

Cons:

Banheiro pequeno. Café da manhã não incluso no valor da diária.

2026-08-03 • via Nuitee
C
Claudio • couple • br
9
Ótima estadia
Pros:

Quarto confortável, bem decorado e amplo. Cama e enxoval muito agradáveis. Chuveiro excelente. Equipe do hotel muito atenciosa.

Cons:

Nada relevante

2026-08-03 • via Nuitee
J
Juliane • couple • br
10
Excelente
Pros:

Gostei de praticamente tudo.
Hotel aconchegante, colaboradores muito cordiais.

Cons:

Banheiro muito pequeno.

2026-08-03 • via Nuitee
B
Barbosa • couple • br
6
Nenhum custo benefico ficar no Mercure.
Pros:

Equipe e acomodações receptiveis.

Cons:

Cobrar valor para café da manhã em uma diária acima de 500 reais, é um absurdo

2026-07-24 • via Nuitee
S
Samuel • couple • br
10
2026-07-23 • via Nuitee
J
JANIFER • solo_traveller • br
10
2026-07-23 • via Nuitee
P
Paulo • couple • br
9
Pros:

Tamanho do apto.
Cama

Cons:

Banheiro pequeno.
Precisar melhorar o acabamento do banheiro igual do apto.

2026-07-18 • via Nuitee
S
Samuel • couple • br
10
2026-07-16 • via Nuitee
V
Vitor Hugo • extended_group • br
8
2026-07-16 • via Nuitee