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Facilities
Property facilities
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Meeting rooms
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Fitness facilities
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No single-use plastic straws
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Comprehensive recycling policy
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No single-use plastic stirrers
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No single-use plastic water bottles
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No single-use plastic soda bottles
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Guest education on local ecosystems and culture
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Annual carbon offsets
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Sustainability/community reinvestment (10% revenue or more)
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Free WiFi
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24-hour front desk
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Garden
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Luggage storage
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Sauna
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Wheelchair accessible
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Steam room
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Elevator
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Fitness facilities
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Conference space
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Meeting rooms
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Smoke-free property
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Tours/ticket assistance
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Wheelchair accessible parking
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24-hour business center
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Self parking (surcharge)
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Rooftop terrace
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Pool sun loungers
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24-hour fitness facilities
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Housekeeping on request
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Vegetable garden
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Banquet hall
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Eco-friendly cleaning products provided
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Eco-friendly toiletries
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LED light bulbs
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Recycling
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Covered parking
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Wheelchair-accessible van parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Food and water bowls
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Change of towels (on request)
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Change of bed sheets (on request)
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Vegetarian breakfast available
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Annual carbon offsets
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Humane animal treatment
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Locally-owned & organized tours & activities
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Showcase for local artists
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Sustainability/community reinvestment (10% revenue or more)
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Guest education on local ecosystems and culture
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Energy-saving switches
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At least 80% of all lighting comes from LEDs
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All property's electricity comes from renewable sources
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Comprehensive food waste policy
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Vegan menu options available
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Vegetarian menu options available
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Comprehensive recycling policy
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Bulk dispenser for toiletries
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No single-use plastic soda bottles
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No single-use plastic stirrers
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Biodegradable/compostable stirrers
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No single-use plastic straws
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No single-use plastic water bottles
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Reusable cups only
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Reusable tableware only
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Water-efficient showers only
Review Highlights
Categories
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Property Description
Welcome to Mercure Belo Horizonte Vila Da Serra Hotel, your ultimate getaway in Nova Lima!
Recreational Amenities
Dive into relaxation with our outdoor pool or unwind in the sauna. Our 24-hour fitness center ensures you can maintain your workout routine while enjoying your stay.
Cuisine to Savor
Indulge in delightful meals at our buffet restaurant, Monte Belo, featuring a cozy bar/lounge. Enjoy a hearty buffet breakfast to kickstart your day, available on weekends to suit your schedule.
Business Ready
Planning an event? Our versatile conference space spans 1442 square feet, offering the perfect setting for meetings and banquets. Plus, enjoy convenience with a 24-hour business center and reliable complimentary internet access.
Book your stay at Mercure Belo Horizonte Vila Da Serra Hotel today and experience the perfect blend of comfort and convenience!
- Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Sustainability Certifications
Green Key (Foundation for Environmental Education)
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Check-in & Check-out
Contactless check-out is available
Property policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Sustainability Certifications
Green Key (Foundation for Environmental Education)
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Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in lb is 33
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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Health & Safety
Property uses a professional cleaning service
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Pets
Pet max weight (per pet) in kg is 15
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Pets
Maximum number of pets per room 1
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Pets
Service animals are allowed
Location
Guest Reviews
Bonito por fora
Chuveiro ruim, banheiro entupido, chuveirinho vazando água no banheiro inteiro , ar condicionado velho
Espaço do quarto
Roupa de cama
Localização, restaurante anexo
Café da manhã bom
Ar condicionado muito barulhento
Barulho nos apartamentos vizinhos
Tamanho do quarto e profissionalismo/carisma dos funcionários.
Pouquíssima luz, terrível pra leitura e afins. Cortinas sempre fechadas pois a vista do quarto 812 são 430 janelas do hospital ao lado funcionando 24 horas (zero privacidade). Chão imundo, box engordurado, porta papel higiênico e secador frouxos caindo toda hora, ducha fazendo barulho de “gemido”. Ar condicionado fazendo “tec tec” (no silencio da noite fica irritando). Enfim, se fosse 200 reais a diária eu não ficaria tão chateado. Obs: tenho fotos e vídeos para comprovar, inclusive mostrei na recepção na hora do check out. Precisei ficar mais um dia na cidade e procurei outro hotel. Imagina pagar mais quase 900 em uma diária dessas…
Hotel é ótimo, mas o anúncio é falso. Venderam gato por lebre. Tomei a decisão única e exclusivamente por que dizia que tinha sauna, e nao tem. Falam que está em reforma.
Venderam gato por lebre. Tomei a decisão única e exclusivamente por que dizia que tinha sauna, mas nao tem. Falam que está em reforma.
Tudo perfeito!!!
Das funcionárias do café da manhã e localização
Conforto e limpeza!
Poderia ser um pouco mais barato!
Os funcionários são ótimos: amáveis, super prestativos e resolutivos!
O hotel custa muito caro para o que oferece! No banheiro só tem o vaso e o chuveiro. A pia fica dentro do quarto no melhor estilo Ibis Budget, sabe? O frigobar não gelava! No quarto tem uma máquina de Nespresso mas sem água! Achei tudo bem ruim...
Não foi relatado de que o rooftop nem a piscina nem a sauna estavam funcionando. Tivemos de cancelar as pressas pois era uma viagem em família.
Limpeza.
Gostei do quarto e do ambiente no geral
Não avisaram que as áreas comuns estavam em reforma, sendo que o motivo de eu escolher ele ao invés do outro que eu vi, foi a área comum, piscina e afins. Deveriam avisar! Sacanagem
Local
Eram tres diarias. Nao teve arrumação do quarto na primeira, nem na segunda mesmo eu solicitando no primeiro dia. Nao fizeram a troca do frigobar. Banheiro sujo. Sofa sujo. Limpeza horrivel
O quarto é reformado, excelente, mas os banheiros velho e péssimo. MUITO caro pro que oferece.
Banheiro muito velho pelo valor cobrado. Deveria ser muito melhor do que oferece.
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