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Facilities
Property facilities
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Meeting rooms
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Fitness facilities
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No single-use plastic straws
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Comprehensive recycling policy
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No single-use plastic stirrers
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No single-use plastic water bottles
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No single-use plastic soda bottles
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Guest education on local ecosystems and culture
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Annual carbon offsets
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Sustainability/community reinvestment (10% revenue or more)
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Free WiFi
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24-hour front desk
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Garden
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Luggage storage
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Sauna
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Wheelchair accessible
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Steam room
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Elevator
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Fitness facilities
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Conference space
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Multilingual staff
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Free newspapers in lobby
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Meeting rooms
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Smoke-free property
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Tours/ticket assistance
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Wheelchair accessible parking
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24-hour business center
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Self parking (surcharge)
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Rooftop terrace
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Pool sun loungers
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24-hour fitness facilities
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Housekeeping on request
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Vegetable garden
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Banquet hall
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Eco-friendly cleaning products provided
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Eco-friendly toiletries
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LED light bulbs
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Recycling
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Covered parking
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Wheelchair-accessible van parking
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Wheelchair-accessible spa
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Wheelchair-accessible pool
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Food and water bowls
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Change of towels (on request)
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Change of bed sheets (on request)
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Vegetarian breakfast available
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Annual carbon offsets
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Humane animal treatment
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Locally-owned & organized tours & activities
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Showcase for local artists
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Sustainability/community reinvestment (10% revenue or more)
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Guest education on local ecosystems and culture
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Energy-saving switches
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At least 80% of all lighting comes from LEDs
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All property's electricity comes from renewable sources
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Comprehensive food waste policy
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Vegan menu options available
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Vegetarian menu options available
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Comprehensive recycling policy
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Bulk dispenser for toiletries
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No single-use plastic soda bottles
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No single-use plastic stirrers
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Biodegradable/compostable stirrers
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No single-use plastic straws
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No single-use plastic water bottles
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Reusable cups only
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Reusable tableware only
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Water-efficient showers only
Review Highlights
Categories
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Property Description
Welcome to Mercure Belo Horizonte Vila Da Serra Hotel, your ultimate getaway in Nova Lima!
Recreational Amenities
Dive into relaxation with our outdoor pool or unwind in the sauna. Our 24-hour fitness center ensures you can maintain your workout routine while enjoying your stay.
Cuisine to Savor
Indulge in delightful meals at our buffet restaurant, Monte Belo, featuring a cozy bar/lounge. Enjoy a hearty buffet breakfast to kickstart your day, available on weekends to suit your schedule.
Business Ready
Planning an event? Our versatile conference space spans 1442 square feet, offering the perfect setting for meetings and banquets. Plus, enjoy convenience with a 24-hour business center and reliable complimentary internet access.
Book your stay at Mercure Belo Horizonte Vila Da Serra Hotel today and experience the perfect blend of comfort and convenience!
- Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
- The property is professionally cleaned.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property Policies
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Pets
Only dogs and cats are allowed
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Sustainability Certifications
Green Key (Foundation for Environmental Education)
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Check-in & Check-out
Contactless check-out is available
Property policies
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Pets
Only dogs and cats are allowed
-
Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
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Sustainability Certifications
Green Key (Foundation for Environmental Education)
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Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in lb is 33
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Pets
Pets allowed
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Guest type
LGBTQ friendly
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Health & Safety
Property uses a professional cleaning service
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Pets
Pet max weight (per pet) in kg is 15
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Pets
Maximum number of pets per room 1
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Pets
Service animals are allowed
Location
Guest Reviews
Quarto com parede descascando. Banheiro muito pequeno. Cobrança indevida de taxa do café da manhã.
Bathroom shower is terribly small and np pressure on the shower. They card keys never ever work. Very annoying
Quartos limpos.
Cama confortavel.
Banheiro pequeno.
Tive um pequeno problema com duplicidade na diaria, que acabou sendo resolvido no próprio balcão do hotel, porem eu poderia ter saído no prejuizo. Mas resolvido.
So acho que o representante do hotel responsavel pelas reservas deveria permanecer no hotel, afinal cheguei em horario comercial. Mas como dito anteriormente, eu acabei resolvendo.
Ótima hospedagem e pessoal muito atencioso.
Bem localizado
O banheiro do hotel não é compativel com o hotel. O banheiro é muito pequeno e mal projetado, sem funcionalidade
Sem gentileza....chuveiro com proble.a....tv sem o controle remoto, e quando vwio nao funcionava na tv.....e ai da cobrou pelo estacio amento e por servico de garage,pode?? Nao gostei do hotel...
Localização muito boa e moderna. Trânsito atrapalha um pouco.
Vale a pena.
Quarto ótimo, mas sem manutenção. Chuveiro com maçaneta caindo, box entupido, ar condicionado com barulho de grilo, sem a menor possibilidade de deixar ligar. Janelas sujas.
Hotel de muita qualidade com quarto espaçoso, cama e roupa de cama excelente,
muito limpo, café da manhã muito bom.
Localização fantástica perto de bons restaurantes e de shopping.
Razoável.
Havíamos reservado uma suíte executiva.
O quarto de fato era muito bonito e confortável, mas parecia que estava faltando tudo.
Não tinha água para o café, a TV estava desprogramada e o telefone do quarto quebrado.
O contato para tudo foi feito via WhatsApp, que demorava muito tempo para obter uma resposta.
Pelo preço que paguei, não sei se voltaria
Ótima
Internet péssima. Não funcionou para videoconferencia. O Mercure não emite NF pelo valor integral pago pela hospedagem e por consumo/lavanderia.
Solicitamos a NF e ficaram de enviar pela internet. Enviada por valor parcial. Voltamos ao hotel e funcionario que havia prometido resolver mais uma vez informou que providenciaria a NF, necessária para reembolso corporativo.
Apesar da nossa insistencia e da promessa, não foi enviado, caracterizando provavel evasão fiscal.
Quarto espaçoso mas perceptível a gordura no banheiro por falta de uma boa limpeza.
Buffet do café da manhã pessimo na reposição.
Xxx
O tamanho do banheiro é muito pequeno . O quarto tem área para que o banheiro tivesse um mínimo de conforto .
Staff super solicito… cafe da manhã delicioso. So o café cuado que nao gostei(mas sou mto exigente na qualidade do café, talvez eu seja o problema rsrsr)…
Instalações novas e bem conservadas.
Estacionamento bom!
Foi boa, porém não fiquei com o quarto que reservei. No site reservei um quarto com cozinha e me foi designado um quarto normal.
Muito boa
Atendimento excelente, porém a estrutura do local deixa a desejar, telefone do quarto não fucionava, estrutras sem rejuntes ou faltando acabamento, parece tudo já antigo... mas atendimento excelente e café da manhã tb!
Boa. Quarto bastante confortavel.
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