Hilton Garden Inn Independence

Hotels
•
Hilton Garden Inn
7.1 (342 reviews)
19677 East Jackson Drive , Independence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great restaurant service
Comfortable bed
Cons:
Unclean lobby
Outdated rooms
Hot tub not functioning

Categories

Cleanliness
5.68
Multiple reviews mentioned uncleanliness, with a specific concern about the lobby and rooms.
Service
8.15
Generally helpful staff, but inconsistencies noted in service quality.
Location
8.69
Convenient location were appreciated by guests based on proximity to shopping.
Room Quality
5.64
Numerous complaints regarding outdated and uncomfortable rooms.
Amenities
6.67
Hot tub out of order and issues with ice machines detracted from guest experience.
Value for Money
6.63
Guests felt that for the rate they paid, the service and amenities did not meet expectations.
Food and Beverage
7.18
Breakfast quality was described as lacking, but restaurant service was noted as good.
Overall Experience
8.15
While there were several issues, many guests still found positives during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:26

Property Description

Luxurious Amenities and Convenient Location

The Hilton Garden Inn Independence is a premier hotel offering top-notch amenities and a prime location. Guests can enjoy on-site dining at the Great American Grill, relax in the indoor pool and hot tub, and stay productive with the 24-hour business center.

Comfortable Rooms with Modern Features

Each guest room at the Garden Hilton Inn is equipped with essential amenities such as a microwave, refrigerator, and coffee maker. Guests can unwind with in-room entertainment options like cable TV, video games, and movies. The deluxe bathroom amenities ensure a comfortable stay for all guests.

Nearby Attractions and Entertainment

Conveniently located off Interstate 70, this hotel is just a short drive away from popular attractions like Kauffman Stadium, Independence Event Center, and historic downtown Independence. Don't miss the chance to experience the best of Independence - book your stay at Hilton Garden Inn today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 342 reviews
Cleanliness: 5.68
Service: 8.15
Location: 8.69
Room Quality: 5.64
Amenities: 6.67
Value for Money: 6.63
Food and Beverage: 7.18
Overall Experience: 8.15
J
Jacobs • solo_traveller • us
6
The hotel was way over priced!
Pros:

The location & staff were great!

Cons:

The bath tubs were horrible! Looked like they’d been dirty so long could not get clean. Maybe just old.

2026-03-13 • via Nuitee
K
Koketso • extended_group • us
8
2026-03-10 • via Nuitee
S
Sam • family_with_children • us
8
Comfortable stay while we had to be out of the house while exterminator worked on our home.
Pros:

Control of climate; TV options.

Cons:

Bed pillows were a little too soft. Next time I will bring my own.

2026-02-12 • via Nuitee
T
Tracy • couple • us
8
2026-01-30 • via Nuitee
D
Darrell • couple • us
10
Pros:

We always staying at the Hilton. Staff is always helpful.

2025-12-31 • via Nuitee
K
Kolb • couple • us
5
Disappointing.
Pros:

Didn't use.

Cons:

We booked because of pool and especially hot tube. Hot tube was down and not available.

2025-12-29 • via Nuitee
B
Bruce • couple • us
9
2025-12-08 • via Nuitee
A
Ali • couple • tr
7
2025-12-07 • via Nuitee
G
Greg • solo_traveller • us
10
2025-10-31 • via Nuitee
G
Gena • couple • us
10
2025-10-26 • via Nuitee
K
kevin
6
It was ok
Pros:

When we got to the room only one bed was made and that was strang. Wasn't sure if it was cleaned yet or not. Really wish the breakfast was included with hiw pricey the stay was.

2025-10-05 • via Nuitee
D
Dan949A • Couples • Alpharetta, Georgia
8
Wait a little while, under renovation as of late Sep ‘25. Restaurant was very good.
Pros:

As noted in the title, this hotel is currently being renovated and it needs it. The restaurant was very good even they evidently just recently started serving dinner as per our excellent waitress, Klarissa!

2025-10-03 • via Tripadvisor
R
Robert
2
Pros:

The carpets were disgusting and smelt like mold in my room.

2025-10-03 • via Nuitee
M
Mindy
8
Pros:

We only stayed one night but found the service and staff very friendly and accommodating. My only bit of disappointment was that the breakfast buffet was not included in the price of the stay and was pricey at $15.

2025-09-29 • via Nuitee
B
Brad • partner
4
Pros:

The room was run down and outdated. The blow dryer was broken and nearly caught fire when turned on. A very large centipede was seen on the bathroom wall.

2025-09-20 • via Nuitee
S
Stephany
6
Pros:

The reason for thw raring was that the beds were hard as a rock. Very uncomfortable. The barhroom was outdated and neede improvements. Water pressure in shower almost none existent. And 9ce maker on 3rd floor had no.ice.

2025-09-15 • via Nuitee
A
Arial • couple • us
10
2025-09-14 • via Nuitee
M
margaret • couple • us
5
Thanks but no thanks
Cons:

Property under renovation
Ice machines not working
Bad shower
Noisy rooms

2025-09-10 • via Nuitee
R
Robert • couple • us
3
No value
2025-09-06 • via Nuitee
K
Kristen • family_with_children • us
10
2025-09-03 • via Nuitee