Hilton Garden Inn Independence

Hotels
•
Hilton Garden Inn
7.1 (355 reviews)
19677 East Jackson Drive , Independence , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great restaurant service
Comfortable bed
Cons:
Unclean lobby
Outdated rooms
Hot tub not functioning

Categories

Cleanliness
5.68
Multiple reviews mentioned uncleanliness, with a specific concern about the lobby and rooms.
Service
8.15
Generally helpful staff, but inconsistencies noted in service quality.
Location
8.69
Convenient location were appreciated by guests based on proximity to shopping.
Room Quality
5.64
Numerous complaints regarding outdated and uncomfortable rooms.
Amenities
6.67
Hot tub out of order and issues with ice machines detracted from guest experience.
Value for Money
6.63
Guests felt that for the rate they paid, the service and amenities did not meet expectations.
Food and Beverage
7.18
Breakfast quality was described as lacking, but restaurant service was noted as good.
Overall Experience
8.15
While there were several issues, many guests still found positives during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:26

Property Description

Luxurious Amenities and Convenient Location

The Hilton Garden Inn Independence is a premier hotel offering top-notch amenities and a prime location. Guests can enjoy on-site dining at the Great American Grill, relax in the indoor pool and hot tub, and stay productive with the 24-hour business center.

Comfortable Rooms with Modern Features

Each guest room at the Garden Hilton Inn is equipped with essential amenities such as a microwave, refrigerator, and coffee maker. Guests can unwind with in-room entertainment options like cable TV, video games, and movies. The deluxe bathroom amenities ensure a comfortable stay for all guests.

Nearby Attractions and Entertainment

Conveniently located off Interstate 70, this hotel is just a short drive away from popular attractions like Kauffman Stadium, Independence Event Center, and historic downtown Independence. Don't miss the chance to experience the best of Independence - book your stay at Hilton Garden Inn today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.1
Based on 355 reviews
Cleanliness: 5.68
Service: 8.15
Location: 8.69
Room Quality: 5.64
Amenities: 6.67
Value for Money: 6.63
Food and Beverage: 7.18
Overall Experience: 8.15
M
Maria • solo_traveller • us
2
Horrible walking up 4 flights of stairs with luggage.
Pros:

Location was good.

Cons:

Elevator was broke, mold growing by shower, bad smell. Kids running in hall. Carpet is bad. They over charge and didn't want to help with fixing anything.

2026-04-23 • via Nuitee
A
armstrka • Business • Fort Morgan, Colorado
2
Rude staff, everything broken, dirty and unsanitary
Pros:

Stayed here April 16–19 for a “stay and play” volleyball tournament and unfortunately this was one of the worst hotel experiences we’ve had.

Both elevators were out of service the entire stay. I have a broken foot and use a knee scooter, and there were also elderly guests struggling with the stairs. No real solution was provided.

The stairwell everyone was forced to use was unsafe and unsanitary. It was cluttered with construction materials, had rodent droppings, and multiple guests reported seeing a rat.

Our room was not clean. The shower would not drain due to a large amount of hair and debris. Maintenance never came, and we ended up cleaning it ourselves. We also wiped down surfaces and the wipes were black with dirt. We never saw housekeeping during our stay.

Several guests reported bugs in their rooms. Those rooms were then reassigned to other families.

Staff behavior was also disappointing. Guests were told at check-in that “obnoxious volleyball players” were staying on certain floors before the team had even arrived. At breakfast, athletes were denied food during posted hours and spoken to rudely.

For nearly $600, this fell far below Hilton standards. This property should not be used for large events until major issues with cleanliness, maintenance, and management are addressed.

2026-04-20 • via Tripadvisor
D
David • couple • us
2
Pros:

You know there are these signs in the Hilton that say we promise you that your visit will be the best it’s ever guaranteed but this property was old dirty and very uncomfortable. One elevator was only working and it took forever to get up and down. I’m just amazed that they would leave this type of hotel open. Further, I’m amazed that booking.com would rate it so highly. It makes me wonder if the rating system in bookings.com is even valid.

Cons:

Nothing

2026-04-16 • via Nuitee
A
allen • couple • us
6
We found our accommodations to be fine for the value.
Pros:

We did not partake in the breakfast

Cons:

N/A

2026-04-12 • via Nuitee
P
Patricia Wilson • solo_traveller • us
10
Pros:

Clean and friendly staff

Cons:

No complaints

2026-03-28 • via Nuitee
D
donna • couple • us
4
My stay was ok. I won't stay there again
Pros:

The breakfast tucked. When I checked in was told the time of breakfast, had no idea it cost until the lady asked how I was going to pay.

Everyone thought breakfast was included.
It wasn't worth 15.00

Cons:

The room was nice

2026-03-23 • via Nuitee
P
Payne • couple • us
6
Cons:

Remodeling noise
Offer residents a discount for discomfort

2026-03-23 • via Nuitee
S
snookerddle • Family
8
Great stay
Pros:

The staff was excellent on my trip. Yes the rooms are dated and there is dirt in the corners. My room was clean and the beds were very comfortable. I would stay here again especially for the

2026-03-21 • via Tripadvisor
C
Carrie • couple • us
6
2026-03-20 • via Nuitee
M
Mariah • couple • us
8
Pros:

The decorum, it having a bar in the lobby and the food accommodations.

Cons:

I didn't like how the water pressure in the bathtub or shower was and that just to get hot water had to turn it to cold and cold water to the hot.

2026-03-16 • via Nuitee
J
Jacobs • solo_traveller • us
6
The hotel was way over priced!
Pros:

The location & staff were great!

Cons:

The bath tubs were horrible! Looked like they’d been dirty so long could not get clean. Maybe just old.

2026-03-13 • via Nuitee
K
Koketso • extended_group • us
8
2026-03-10 • via Nuitee
S
Sam • family_with_children • us
8
Comfortable stay while we had to be out of the house while exterminator worked on our home.
Pros:

Control of climate; TV options.

Cons:

Bed pillows were a little too soft. Next time I will bring my own.

2026-02-12 • via Nuitee
T
Tracy • couple • us
8
2026-01-30 • via Nuitee
D
Darrell • couple • us
10
Pros:

We always staying at the Hilton. Staff is always helpful.

2025-12-31 • via Nuitee
K
Kolb • couple • us
5
Disappointing.
Pros:

Didn't use.

Cons:

We booked because of pool and especially hot tube. Hot tube was down and not available.

2025-12-29 • via Nuitee
B
Bruce • couple • us
9
2025-12-08 • via Nuitee
A
Ali • couple • tr
7
2025-12-07 • via Nuitee
G
Greg • solo_traveller • us
10
2025-10-31 • via Nuitee
G
Gena • couple • us
10
2025-10-26 • via Nuitee