Candlewood Suites Rogers-Bentonville by IHG

Hotels
•
Candlewood Suites
7.5 (229 reviews)
4601 West Rozell , Rogers , US
+1 479-636-2783

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent, convenient location near attractions/food/shopping
Friendly and helpful front desk staff (named staff praised)
In-room kitchenettes and pet-friendly areas
Many guests reported they would stay again / enjoyed their stay
Cons:
Cleanliness issues: ants, musty smell, dirty carpet/elevator areas
Room maintenance problems: firm beds, broken toilet/shower/AC, worn furniture
No breakfast offered (contrary to some booking listings)
Billing/reservation issues and unexpected fees/price changes

Categories

Cleanliness
5.5
Multiple reviews mention ants, musty smell, dirty-looking carpet, corridor/elevator cleanliness concerns and reports of rooms moved due to issues (broken toilet); cleanliness is noticeably below expectation.
Service
9
Many guests call out friendly, helpful front desk staff (Amber, Zach, helpful check-in) though a few report poor handling of a reservation/billing issue; overall staff interactions are a strong point.
Location
9
Repeatedly praised as a great, convenient location close to attractions, shopping and food; ideal for events and visits to the area.
Room Quality
6.5
Frequent comments about firm beds, worn furniture, shower/toilet/AC problems, occasional bugs/ants and room moves; kitchenette is a plus but room quality is inconsistent.
Amenities
9
Kitchenette, pet area and easy access to nearby dining/options are noted positively; some guests mention parking challenges and absence of a hotel breakfast, but overall amenities (in-room kitchenette, pet-friendly features, location) are strong.
Value for Money
6
Several guests felt overcharged (hidden taxes/fees, price changed at desk) or received poor value when rooms/booking issues were mishandled; perceived value is below average.
Food and Beverage
5.5
Multiple comments that there is no breakfast (or advertised free breakfast was not provided); limited on-site F&B options lead to low scores here.
Overall Experience
9.5
Many guests say they would stay again, praise the staff and location and had good stays overall despite maintenance/cleanliness/amenity caveats; overall experience trends positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Spacious Suites with Full Kitchens: Enjoy the convenience of full kitchens in our spacious suites, perfect for longer stays or quick meals.

Relaxing Amenities: Unwind in our indoor pool, make use of the barbecue grills, or stay active in the gym during your stay.

Convenient Location: Situated just 4.5 km from the University of Arkansas and with easy access to Interstate 540, Candlewood Suites Rogers – Bentonville is the ideal choice for both leisure and business travelers.

Book your stay now and experience comfort and convenience at Candlewood Suites Rogers – Bentonville!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: XNA

Location

Guest Reviews

7.5
Based on 229 reviews
Cleanliness: 5.5
Service: 9
Location: 9
Room Quality: 6.5
Amenities: 9
Value for Money: 6
Food and Beverage: 5.5
Overall Experience: 9.5
E
Elmer • family_with_children • us
9
2026-11-02 • via Nuitee
B
bryon • couple • us
8
I would stay there again
Pros:

The room was nice.

Cons:

the bed was to firm. The shower head was leaking

2026-10-30 • via Nuitee
J
Jenifer • family_with_children • us
10
Pros:

Comfortable beds and pillows

Cons:

N/a

2026-10-29 • via Nuitee
G
George • couple • us
8
2026-10-29 • via Nuitee
F
FLAVIO • extended_group • br
5
Happy for good rooms paying for 3.
Pros:

Very good property, excellent location.

Cons:

I had a problem with my reservation. They only proceed one room, instead two rooms às I booked. My colleague won’t have room in case if I won’t paid other room. I really don’t know what happens but they didn’t solve my problem. The only thing that they did was a reduction in the costs of the new room. Nobody can help me in this case, my second room never was refunded and nobody assumes the guilty. Well, I paid for their fault. It is what it is.

2026-10-28 • via Nuitee
E
Essence • couple • us
10
Pros:

Love love

2026-10-18 • via Nuitee
R
Ratliff • family_with_children • us
3
Would not recommend!
Pros:

Does not offer free breakfast that the booking site shows that it offers. Unhappy that I paid 200+ for uncomfortable bed and no breakfast.

Cons:

Beds were hard. No one got a good night sleep.

2026-10-17 • via Nuitee
S
Stephen • family_with_children • us
8
Peaceful and quiet.
Pros:

Location was perfect, close to where I needed to be and had fun at attractions.

Cons:

The parking could’ve been more manageable, but was understandable due to reconstruction.

2026-10-09 • via Nuitee
T
Taylor • extended_group • us
6
2026-09-19 • via Nuitee
N
Nancy • solo_traveller • us
10
2026-09-08 • via Nuitee
S
Steven • couple • us
9
The staff was very helpful and I have already booked my next stay with another Candlewood location
Pros:

The property was conveniently located close to everything. It’s a short drive to lots of food choices.

Cons:

The beds were firmer then o was expecting.

2026-08-31 • via Nuitee
C
Caylee • couple • us
7
Overall 8/10
Pros:

It was very nice, great location and great staff. The woman that checked me in was very friendly and gave me recommendations of where to go since it was my first time visiting Arkansas

Cons:

We had to change rooms because the toilet was completely broken. Our first room was very nice and then we got moved to a different room that was less nice

2026-08-18 • via Nuitee
M
Matthew • couple • us
7
Amber at the front desk and Zach the manager were a joy to talk to.
Pros:

I like the entire space, two total buildings under one name, and easy access to many things in the area.

Cons:

I didn’t like that the price changed on me from booking to what I paid at the counter. Booking.com did not disclose the extra taxes and fees for the state. Listed total at booking was $113 and I ended up paying about $138.

2026-08-13 • via Nuitee
T
Thomas • solo_traveller • us
7
Furniture needs updated worn out
Pros:

Lightning & pet area size of room

Cons:

Ants in the room musty smell in room ?? And corridors need cleaning entrances need attended at all times

2026-07-25 • via Nuitee
A
Anthony • couple • us
7
2026-07-25 • via Nuitee
Y
Yanileisy • couple • us
10
Excelente hotel
Pros:

Muy bonitas abitaciones y limpias

Cons:

No había agua

2026-07-14 • via Nuitee
F
Fanning • solo_traveller • us
8
Pros:

Location, front desk staff is very friendly and personal able..

Cons:

We did have to move rooms due to an ac issue but it was resolved quickly.

2026-07-10 • via Nuitee
A
Ashlie • family_with_children • us
3
It was ok
Pros:

The location was really great

Cons:

We had a few things go wrong are air shut off & would not come back on & we found a bug in the drawer the bathroom floor was so slippery then we moved rooms there was ants the toilet after u flushed would run constantly then the upstairs room stomped for hours

2026-07-08 • via Nuitee
J
Jones • solo_traveller • us
8
2026-07-06 • via Nuitee
T
Teasha • couple • us
8
I would stay here again
Pros:

Good location and clean. I liked having the kitchenette.

Cons:

Stay was good. The king bed was a little firmer but still comfortable

2026-06-29 • via Nuitee