Pillar and Post Inn & Spa

Hotels
8.5 (798 reviews)
48 John Street , Niagara-on-the-Lake , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Hot springs
Cozy atmosphere
Cons:
Dusty rooms
Inconvenient stair access
Mixed food quality

Categories

Cleanliness
6.58
Several mentions of dust, ants, and the need for a room makeover.
Service
9.55
Staff consistently noted as friendly and accommodating.
Location
9.09
Conveniently located with a good atmosphere.
Room Quality
8.04
Some positive comments, but issues with stair access and mention of old rooms.
Amenities
9.07
Hot springs and spa received positive feedback.
Value for Money
9.03
General satisfaction with price to service ratio.
Food and Beverage
7.58
Food quality had mixed reviews; some enjoyable, some not.
Overall Experience
9.05
Many guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:28

Property Description

Luxurious Accommodations
Experience the ultimate comfort at Pillar and Post Inn & Spa with spacious rooms featuring flat-screen TVs, cozy seating areas, and some with spa baths and fireplaces.

Gourmet Dining
Indulge in exquisite dining options at The Cannery Restaurant and Vintages Wine Bar and Lounge. Enjoy delicious meals in a sophisticated ambiance or unwind at the poolside patio for a delightful culinary experience.

Relaxation and Wellness
Immerse yourself in relaxation at the 100 Fountain Spa with indoor saltwater pool, sauna, hot springs pool, and a fully-equipped gym. Take advantage of the complimentary daily resort activities and rejuvenate your mind and body.

Book now to elevate your stay at this Niagara on the Lake gem!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that the maximum number of rooms that can be booked under 1 credit card is 3 rooms. Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.
- In-room WiFi.
- On-site parking.
- A shuttle service shuttle to destinations within the old town of Niagara-on-the-Lake (limited distance).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 798 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 7.58
Overall Experience: 9.05
C
Colleen • couple • ca
10
2026-07-11 • via Nuitee
J
Jennifer • family_with_children • us
10
The resort was excellent and would stay again.
Pros:

The gardens were absolutely gorgeous I had no idea they would be so wonderful. Ruth from transportation was wonderful and very knowledgeable about the area. Front desk staff was also excellent.

Cons:

Some random loud person was knocking on our door in the middle of the night.

2026-07-11 • via Nuitee
L
Lucas • solo_traveller • ca
8
Pros:

Great location and lots of amenities. Room was nice and spacious. Staff were helpful and always friendly.

Cons:

Bed wasn't the most comfortable.

2026-07-10 • via Nuitee
D
Donald • couple • ca
9
Pleasant and good.
Pros:

We didn't make use of any of the facilities other than the room and lounges for dinner and breakfast, both of which were good. The dinner lounge carried the distinct odour of bleach which was rather unpleasant. Changing tables/places helped the matter considerably. This is not a complaint, I am aware that cleanliness is a must.

Cons:

See above.

2026-07-10 • via Nuitee
J
Jean Francois • couple • ca
10
2026-07-10 • via Nuitee
J
Janjughazyan • family_with_children • ca
10
2026-07-10 • via Nuitee
C
Christine • family_with_children • us
10
Highly recommend the hotel. We will definitely stay there again.
Pros:

Room was beautiful and the beds very comfortable. A rose was put on my pillar. Just extra care and service by the staff.

2026-07-09 • via Nuitee
E
Elaine • couple • us
10
Pros:

Did not have breakfast. Spa was friendly

2026-07-09 • via Nuitee
S
Sarah • couple • us
8
2026-07-07 • via Nuitee
R
ran • couple • ca
8
Pros:

I thought it was adult only

2026-07-06 • via Nuitee
P
Peter • solo_traveller • ca
9
2026-07-06 • via Nuitee
D
Dawn • couple • us
9
Pros:

The hot springs were an extra bonus and beautiful !

2026-07-06 • via Nuitee
B
Bart • solo_traveller • ca
10
Pros:

The atmosphere was very spa like feeling. Very comfortable and relaxing. We enjoyed our room, outdoor springs and indoor pool.

Cons:

The bathroom ceiling paint is peeling and door trims are skuffed up. Indoor pool fencing also scuffed up. For the money we are paying, these should be addressed in patching and painting.

2026-07-05 • via Nuitee
L
Luiz_Sergio • solo_traveller • br
9
Celebração data casamento
Pros:

Hotel muito agradável, quarto espaçoso.

Cons:

Melhorar limpeza do banheiro.

2026-07-05 • via Nuitee
V
Virginia • couple • us
8
In general we had a nice time and would consider staying here again, hopefully the pool loungers and room situation wil
Pros:

Very rustic and quaint. The staff was very friendly and accommodating. The pool staff and housekeeping were exceptional- Thank you so much Amy for the refreshing drinks poolside on a scorching hot day 😎

Cons:

The building in general definitely needs updating and renovation. Our room, which was in the unattached building 100s section had a musty scent, probably due to the age of the building, which was bothersome. Doors should have Security going in and out of our building, especially at night, it was just open access to our hallways, room key sensors to enter the building should be considered. The pool itself was mediocre. Although the pool staff was wonderful there were not enough
loungers to accommodate hotel guests. Allowing day passes during busiest times for non hotel guests may help avoid this situation. The water cleanliness could be better maintained as far as cleanliness because of the amount of people in and out of the pool as well.

2026-07-03 • via Nuitee
B
Brenda • couple • ca
10
2026-07-03 • via Nuitee
J
Jeannine • family_with_children • us
8
Cons:

Room smelled a little musty? mildew? The property is wonderful.

2026-06-30 • via Nuitee
A
Allyson • couple • us
9
2026-06-29 • via Nuitee
A
Attard • family_with_children • ca
10
Perfect family getaway!
Pros:

Pool, and location

Cons:

Nothing

2026-06-28 • via Nuitee
E
Eva Or • extended_group • hk
8
Great place for a weekend get away.
Pros:

Pool and Spa: They have both indoor and outdoor pool. The indoor pool setup like a greenroom which also have enough natural light coming in. Combine with Sauna and hot spring. It's an amazing relaxation experience. The only problem is you can only use the facility until 12pm while the checkout is 11am. The timing is slightly off.

Cons:

The restaurant quality for the price I would expect better food.

2026-06-25 • via Nuitee