Pillar and Post Inn & Spa

Hotels
8.5 (833 reviews)
48 John Street , Niagara on the Lake , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Hot springs
Cozy atmosphere
Cons:
Dusty rooms
Inconvenient stair access
Mixed food quality

Categories

Cleanliness
6.58
Several mentions of dust, ants, and the need for a room makeover.
Service
9.55
Staff consistently noted as friendly and accommodating.
Location
9.09
Conveniently located with a good atmosphere.
Room Quality
8.04
Some positive comments, but issues with stair access and mention of old rooms.
Amenities
9.07
Hot springs and spa received positive feedback.
Value for Money
9.03
General satisfaction with price to service ratio.
Food and Beverage
7.58
Food quality had mixed reviews; some enjoyable, some not.
Overall Experience
9.05
Many guests enjoyed their stay despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:28

Property Description

Luxurious Accommodations
Experience the ultimate comfort at Pillar and Post Inn & Spa with spacious rooms featuring flat-screen TVs, cozy seating areas, and some with spa baths and fireplaces.

Gourmet Dining
Indulge in exquisite dining options at The Cannery Restaurant and Vintages Wine Bar and Lounge. Enjoy delicious meals in a sophisticated ambiance or unwind at the poolside patio for a delightful culinary experience.

Relaxation and Wellness
Immerse yourself in relaxation at the 100 Fountain Spa with indoor saltwater pool, sauna, hot springs pool, and a fully-equipped gym. Take advantage of the complimentary daily resort activities and rejuvenate your mind and body.

Book now to elevate your stay at this Niagara on the Lake gem!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please note that the maximum number of rooms that can be booked under 1 credit card is 3 rooms. Every room after the third will be charged room and tax for the entire stay at time of booking to the credit card provided.
- In-room WiFi.
- On-site parking.
- A shuttle service shuttle to destinations within the old town of Niagara-on-the-Lake (limited distance).Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Location

Guest Reviews

8.5
Based on 833 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 8.04
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 7.58
Overall Experience: 9.05
F
Florian • couple • ca
7
2026-08-08 • via Nuitee
J
Jonathan • family_with_children • gb
10
2026-08-08 • via Nuitee
R
Robert • family_with_children • de
6
Nice location but expensive for the quality.
Pros:

The atmosphere was very cozy

Cons:

The rooms are loud. You can hear the shower of your neighbors directly in your room.
The room was worn out. Paint was coming down in the bathroom.

2026-08-08 • via Nuitee
C
Charlotte • family_with_children • gb
5
Pros:

Good location and easy parking

Cons:

Felt dated and tired. Pool area was really busy and sun-loungers were crammed in.

2026-08-08 • via Nuitee
W
walter • family_with_children • us
10
Beautiful facility
Pros:

Room and restaurant were excellent

2026-08-08 • via Nuitee
W
William Brent • couple • ca
6
property needs some upgrades ........some TLC
Pros:

room location

Cons:

rooms need some tlc

2026-08-07 • via Nuitee
B
Broussard • extended_group • us
10
wonderful
Pros:

everything was perfect

Cons:

i forgot my shoes lol

2026-08-07 • via Nuitee
K
Karen • couple • gb
8
Good break.
Pros:

Facilities great.
Restaurant team very good.

Cons:

Some members of reception could have been more welcoming, (and this comment is coming from a fellow hotel receptionist).

2026-08-06 • via Nuitee
K
Kathryn • couple • gb
5
Would not return or recommend.
Pros:

Reception staff helpful.

Cons:

During our recent three‑night stay at the Pillar and Post (Room 103), we were disappointed by several aspects of the experience, particularly given the rate of £225 per night.Room quality and noise:
The bathroom was extremely small, the carpet was worn to the point the pattern had disappeared, and the room overall felt dark and dingy. Its location directly beside the car park, cycle park, and public bathrooms meant constant noise. We could also clearly hear guests walking in the room above, making it far from a peaceful space.
Service issues:
We waited 20 minutes on the patio to be served drinks and eventually left because no one came. The hotel bar and reception areas were uncomfortably cold more like a fridge than a welcoming space and the bar closing at 11pm felt unusually early for a hotel of this standard.
Spa and pool cleanliness:
The hot spring required a thorough clean; tiles were scummy and the walkway was dirty. We notified spa reception that the jacuzzi had debris floating in it, including what appeared to be skin particles, which made it unusable.
The outdoor pool was overcrowded and we were unable to get a sun lounger.
Food and beverage:
The restaurant food was average; the prawn cocktail was so cold it lacked flavour. The espresso martinis were excellent.
Shuttle service:
Although we used the complimentary shuttle once, on another occasion the HobNob restaurant had to call three times because it did not arrive.

2026-08-06 • via Nuitee
L
Lisa • couple • ca
8
good
Pros:

room
restaurant and bar

Cons:

location
price for what you got

2026-08-05 • via Nuitee
T
Tamey • couple • ca
9
Perfectly relaxing!
Pros:

Facilities are beautiful, old school charm. Nice to have a pool. Wonder location, easy walk down to the Main Street where there are tons of shops and restaurants.

Cons:

Would have loved a late check out.

2026-08-05 • via Nuitee
E
Emma • couple • ca
4
Uncomfortable
Pros:

The location is great and the exterior property grounds are lovely.

Cons:

The room we stayed (just off reception facing the parking lot) in is in desperate need of an upgrade. Immediately when you walk in there’s an overpowering smell of cheap air freshener and it feels damp. The carpet is thick and visibly worn in parts and clearly causing the smell. Overall the room was very dated and felt unclean. I understand this decor is typical for Niagara hotels but it was less the decor and more that you could tell everything was very old and not well maintained from a cleanliness perspective.

2026-08-04 • via Nuitee
B
Brian • family_with_children • ca
8
Cons:

Parking was very difficult around the hotel. Extra parking was available across the street, hidden, but we did not learn this until leaving. There was no mention by the staff and there were no signs directing to overflow parking.

2026-08-03 • via Nuitee
S
Sarah • couple • us
8
2026-08-03 • via Nuitee
C
Cormier • family_with_children • gb
10
2026-07-23 • via Nuitee
P
PATRICIA • solo_traveller • us
10
Delightfully comforting
Pros:

Rooms were clean , though the 1st floor limited open window accessibility. I should have asked to be on the 2nd floor for privacy.

Cons:

1st floor lack of privacy. My room faced the flower garden and there was no privacy.

2026-07-23 • via Nuitee
C
Carol • solo_traveller • ca
9
2026-07-23 • via Nuitee
K
K • extended_group • us
9
Beautiful hotel in a beautiful area!
Pros:

The hotel is very pretty and quaint feeling. The location is good for proximity to main town area. The grounds are absolutely gorgeous! Flowers and plants and a beautiful park across the street. There is an indoor and outdoor pool and hot tub. Bed was comfortable and the room was clean.

Cons:

The rooms are nice but are starting to show some wear. For the price of the room they should touch up the paint.

2026-07-22 • via Nuitee
A
afsaneh • family_with_children • ca
8
Vintage Vibe
Pros:

The hotel is just a 15-minute walk from the picturesque Queen Street, surrounded by stunning scenery. In front of the hotel, there is a lovely garden that guests can explore. The hotel features an outdoor pool with a bar that serves refreshments to those lounging by the pool. The backyard is well-maintained and inviting. We enjoyed breakfast at the hotel, and the dining area had a charming vintage ambiance, accompanied by a delightful breakfast selection.

Cons:

The rooms need to be renovated.

2026-07-22 • via Nuitee
J
Judith • couple • us
7
2026-07-21 • via Nuitee