Gamma Merida El Castellano

Hotels
•
Gamma Hotels
8.9 (690 reviews)
Calle 57, 513. Colonia Centro , Mérida , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Cleanliness
Good value for money
Cons:
Loud music at night
Old air conditioning unit
Minor amenities issues

Categories

Cleanliness
8.6
Many mentions of cleanliness, described as very clean.
Service
9.2
Staff received praise for attentiveness and helpfulness.
Location
9.2
Multiple comments highlighted the excellent location.
Room Quality
8.7
Rooms a bit varied in feedback; generally positive.
Amenities
8.7
Amenities were appreciated though some suggestions for improvement made.
Value for Money
8.9
Good value stated multiple times, especially for the service and amenities.
Food and Beverage
8.9
Breakfast buffet received high praise.
Overall Experience
9
Most reviews speak positively about the overall stay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:27

Property Description

Outdoor Swimming Pool and Convenient Location
Gamma Mérida El Castellano boasts an inviting outdoor swimming pool with sun loungers, perfect for relaxing under the sun. Located just 350m from Mérida’s main square and the stunning 16th-century cathedral, the hotel offers a prime location for exploring the city.

Comfortable Rooms and Dining Experience
The classic designed rooms at El Castellano feature tile flooring, cable TV, ironing facilities, and air conditioning. Guests can enjoy a culinary delight at the hotel restaurant, offering a blend of Yucatan cuisine and international dishes.

Cultural Excursions and Travel Assistance
With an on-site travel agency, guests can easily organize visits to iconic sites like Chichén Itzá and Uxmal, both UNESCO World Heritage Sites. The hotel's convenient proximity to the international airport, just a 20-minute drive away, ensures a seamless travel experience.

Book your stay at Gamma Mérida El Castellano for a memorable and convenient hotel experience.

Important information:

When traveling with pets, please note that an Additional nightly fee of $990.00 MXN plus taxes, per guest room. The fee includes your dog's stay and special cleaning applies.

Please note that a maximum of 1 pet is allowed Please note that the property can only allow pets with a maximum weight of 44 lb.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MID

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.9
Based on 690 reviews
Cleanliness: 8.6
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.9
Food and Beverage: 8.9
Overall Experience: 9
K
Katherine • solo_traveller • ca
7
2026-03-10 • via Nuitee
R
Rodrigo • family_with_children • mx
10
Pros:

Las camas son excelentes

2026-03-06 • via Nuitee
E
Ellen • family_with_children • be
10
Excellent place to stay in Merida
Pros:

Excellent location
Good beds, clean room
Friendly and helpful staff
On site parking

2026-03-01 • via Nuitee
Z
Zaby • extended_group • us
9
Will return to wonderful Merida soon!
Pros:

Centrally located. Wonderful staff. Delicious breakfast Buffett.

Cons:

A bit musty

2026-02-23 • via Nuitee
P
Proreview1 • Couples • Geneva
10
3 stayings at the Merida Castellano Hotel
Pros:

I have stayed here three times. That should tell you something.

The parking is underneath the hotel. You hand your keys to the man at the entrance and he takes care of the rest. It is simple. It works. The staff outside are kind and hardworking. Have small bills ready. They earn them.

The lobby is beautiful. Open. Lively. The chairs are deep and comfortable. You can sit there with a lemonade—there is always lemonade—and watch the day pass. It feels easy.

Breakfast is generous and honest. If you are hungry, you will not leave hungry. The restaurant serves good food with strong Mexican roots. Yucatecan cuisine has pride of place here, as it should. The flavors are local and real.

The pool is pleasant. By two in the afternoon the walls begin to steal the sun, which can be a blessing in Mérida’s heat. The gym has weights and treadmills, mirrors to admire your heroic efforts, and always water with cups nearby. It does what it needs to do.

The rooms are not just rooms. They feel like small apartments. Charming. Spacious. Comfortable. It is a pleasure to return to them at night.

The hotel is very well located, close to the historic center. You can walk to almost everything that matters. The price is fair. More than fair. It remains a solid value.

Now the truth, because it matters.

Reception is not always at the level it should be. Sometimes the attitude suggests that you should feel honored to be there, instead of welcomed. A touch of humility would go a long way. Guests are not intruders. They are the reason the lights stay on.

There was also a painful moment. My wife lost a piece of jewelry with great sentimental value during one of our stays. She was deeply saddened. We returned the following year, knowing that hotel staff changes often and hoping it had been an unfortunate incident rather than something worse. Still, it is something management must take seriously.

This hotel deserves to be the best value in Mérida. It is close. Very close. With stronger leadership at reception and tighter attention to security, it could truly stand above the rest.

In short
• Excellent location
• Generous breakfast and strong regional cuisine
• Comfortable, apartment-style rooms
• Friendly and hardworking operational staff
• Good value for money
• Inconsistent front desk attitude
• One serious security concern

We have returned three times. That means we see its heart. With a little more discipline and humility at the top, it could be exceptional.

2026-02-13 • via Tripadvisor
M
Maureen • solo_traveller • ca
7
All in all it’s a decent place to stay as this was the 2nd year we’ve stayed at Gamma.
Pros:

The perfect central location.

Cons:

The rooms are a bit “tired’ and smelled strongly of disinfectant. I found the woman at the front desk to not be very mechanical and not a friendly face to greet guests. Your policy of no extra water bottle was disappointing.
The dining room staff was very friendly and efficient. Great a la carte breakfast.
Manuel, the bell hop was very friendly and most eager to please. The others were also very good.
I wonder why there isn’t a display in the lovely lobby of things to see and do in the city, or copies of Yucatán Today.

2026-02-13 • via Nuitee
J
Jorge Alberto • couple • mx
9
Un lugar muy cómodo y bastante céntrico y de fácil acceso
Pros:

La ubicación

Cons:

Todo excelente

2026-02-11 • via Nuitee
J
Juan Antonio • couple • mx
10
Me gusto y regresare pronto
Pros:

Muy buen servicio , el personal de recepción de autos y equipaje muy amables y serviciales, el personal de mostrador bien, un poco indiferentes pero amables. Limpieza y confort , servicio de limpieza de habitación muy bueno y puntual . Por otro lado la ubicación del hotel este perfecta, puede uno caminar a muchos sitios pintorescos del centro fácil y rápidamente.

Cons:

No tengo ninguna queja .

2026-01-31 • via Nuitee
J
Janis • family_with_children • lv
7
Pros:

Viesnīca atrodas pilsētas centrā, ir slēgta pazemes autostavvieta. Viesnīca par papildus samaksu, aptuveni 15 eiro, piejamas labas brokastis. Ar uzkopšanu problēmu nebija.

Cons:

Viesnīca ir stipri nolietota, gan fiziski gan atpalikusi tehnoloģijās. Mēs dzivojam 9. stavā. Viesnīcai nav atverami logi, līdz ar to iekšā ir pelējuma smaka un mitrums. Ventilācija un kondicionieris strādā skaļi. Nebija ledusskapja. Bildēs izskatās labāk kā īstenībā.

2026-01-30 • via Nuitee
T
Theodis Robertson • solo_traveller • us
7
Pros:

Leaking shower enclosure leaving water on the bathroom floor was my only issue...was offered another room but other activities prevented.

2026-01-30 • via Nuitee
E
Edgar • extended_group • co
10
Una gran experiencia
Pros:

La ubicación excelente para uno de turista

Cons:

Todo muy bien

2026-01-21 • via Nuitee
C
Carlos • couple • mx
9
Estancia cómoda y confortable.
Pros:

El tamaño de la habitación excelente, confortable y limpia. Las bolitas de quesos supremas.

Cons:

La calidad de la cocina ha bajado. En servicio a la habitación solo hay dos opciones de cena. En otras ocasiones la cocina era mejor.

2026-01-20 • via Nuitee
M
Martinez • family_with_children • mx
7
2026-01-19 • via Nuitee
D
Dolores • family_with_children • mx
10
Its a very suitable option in Merida´s downtown, but noisy at night
Pros:

Location is perfect, is a two-minutes walk from downtown.

Cons:

It was noisy at nights, you could hear the noise of a party in the street and was difficult to sleep

2026-01-15 • via Nuitee
A
Alejandro • extended_group • mx
10
Espectacular, Agradable, Increíble
Pros:

Las instalaciones, decoración, camas, limpieza, ubicación, la calidad de atención de Recepción y Camaristas estuvieron espectaculares. La habitación era enorme, limpia, y muy bonita. Les recomiendo escuchar mis temas en Youtube, Spotify, Apple Music, lo pueden buscar como SCREIP LOW FT JAKE 88 - Viva La Familia

Cons:

Todo estuvo perfecto, lo que me hubiera encantado que nuestra habitación tuviera Frigo Bar.

2026-01-15 • via Nuitee
E
espinoza cazares • couple • mx
10
comodo
Pros:

muy limpio y comodo el alojamiento

Cons:

que la tele no contara con servicios de entretenimiento

2026-01-14 • via Nuitee
M
Maribel • couple • es
10
Vacaciones en familia
Pros:

Es muy céntrico pero sin ruido, se va caminando a todos lados, cerca de comercios y restaurantes, habitaciones limpias, camas cómodas y almohadas suaves, la piscina grande y limpia, te ayudan en todo lo que necesites

Cons:

Sin comentarios

2026-01-13 • via Nuitee
R
Ricardo • solo_traveller • mx
10
Pros:

hermosa habitacion

2026-01-13 • via Nuitee
C
Charles • couple • us
8
Nice hotel just didn’t get a good night sleep due to the music in the square
Pros:

Everything was good. The room was spacious and that’s comfortable.

Cons:

Very noisy due to celebrations in the square every night we were there. Very noisy until after one in the morning.

2026-01-13 • via Nuitee
M
Miroslav • family_with_children • hr
7
2026-01-11 • via Nuitee