Sercotel de los Reyes

Hotels
•
Hoteles Globales
8.3 (361 reviews)
Plaza Ciudad Real, 2 , Alcobendas , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Value for money
Good breakfast
Cons:
Noise issues
Location difficulties
Bed comfort

Categories

Cleanliness
8.69
Hotel was reported as very clean in several reviews, contributing positively to the cleaning sentiment.
Service
8.66
Service was noted as friendly and accommodating despite challenges with the meal situation.
Location
8
Mentioned as okay but far from metro and difficult to find parking, impacting overall sentiment.
Room Quality
7.85
Mixed feedback about room size and comfort of beds, with some reports of noise issues.
Amenities
8.18
Facilities were generally modern and comfortable, with breakfast positively highlighted.
Value for Money
8.34
Good value highlighted due to reasonable pricing relative to quality, though location affected overall assessment.
Food and Beverage
8.29
Breakfast positively reviewed, but issues with meal availability impacted the experience.
Overall Experience
8.36
Overall experience was favorable with some dissatisfaction, but exceeded expectations in key aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 04:31

Property Description

Convenient Location
Located in San Sebastian de los Reyes, just 19km from Madrid, Globales Hotel de los Reyes offers easy access to the city center, IFEMA Congress Centre, and Barajas Airport.

Amenities and Services
Enjoy free Wi-Fi, a private car park, and a 24-hour reception that can assist with car rentals. Indulge in a buffet breakfast, dine at the modern restaurant, or relax at the café. Meeting and banquet facilities are also available for your convenience.

Nearby Attractions
Golf enthusiasts can visit the Moraleja and Campo Golf Clubs, while shopping lovers can explore the Diversa and Plaza Norte 2 Shopping Centres within minutes.

Experience comfort and convenience at Globales Hotel de los Reyes. Book now for a memorable stay!

Important information:

Please note that guests are considered children from age 2 to age 12. Guests over 12 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that in case of no-show, the customer will be charged the amount corresponding to the first night's stay.

Sercotel de los Reyes has a private car park. The hotel’s 24-hour reception .Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 361 reviews
Cleanliness: 8.69
Service: 8.66
Location: 8
Room Quality: 7.85
Amenities: 8.18
Value for Money: 8.34
Food and Beverage: 8.29
Overall Experience: 8.36
J
Julio • couple • es
9
2026-02-14 • via Nuitee
B
Blanca E. • family_with_children • es
8
Fenomenal.
Pros:

Que tenía una doble puerta para aislar de los ruidos posibles del pasillo.

Cons:

Que siendo dos personas si ponen algo tanto en el baño como en el minibar pues que sea doble, Gracias.

2026-02-14 • via Nuitee
J
Julia • couple • es
9
Todo bien
Pros:

Bastante acogedor, todo muy limpio y súper calentito, muy bien todo en general.

Cons:

Nada

2026-02-13 • via Nuitee
A
ana • family_with_children • es
8
Agradable y cómoda
Pros:

El desayuno muy completo y el café bueno

Cons:

Tener aire acondicionado o algún método de calefacción que no haga tanto ruido como el que había

2026-02-13 • via Nuitee
J
Juan Carlos • solo_traveller • es
5
2026-02-13 • via Nuitee
J
Jose Luis C.B • couple • es
9
2026-02-12 • via Nuitee
P
Pablo • solo_traveller • es
3
La calefacción un grave problema
Pros:

Todo muy bien en general pero la calefacción es por aire y no es regulable, para las personas a las que les produce dolor de cabeza nada recomendable y la temperatura en mi caso no me dejo dormir bien. Recomendable solo para personas que no tengan problemas con esto.

Cons:

La calefacción insoportable. Con la climatología de Madrid no se puede tener calefacción por aire, y menos sin posibilidad de regulación.

2026-02-12 • via Nuitee
S
Susana • couple • es
9
2026-02-11 • via Nuitee
L
Liam • couple • es
9
Value for money
Pros:

Desayuno gratis, habitación suficiente amplio y bien. Todo muy a mano.

Cons:

Subir tanta escaleras para llegar a la recepcíon. Ubicación entre casas

2026-02-11 • via Nuitee
R
Ricardo • solo_traveller • pt
10
2026-02-11 • via Nuitee
Z
ZELAI • solo_traveller • es
9
Un lugar tranquilo y recomendable
Pros:

El desayuno muy variado y exquisito

2026-02-11 • via Nuitee
W
Winfried • solo_traveller • de
7
2026-02-10 • via Nuitee
J
Joan • couple • es
9
2026-02-10 • via Nuitee
C
Carlos • solo_traveller • es
9
Pros:

Todo muy limpio y cómodo

Cons:

La insonorización de las habitaciones.

2026-02-10 • via Nuitee
S
sandra • couple • es
7
Cómodo
Pros:

Ubicación y cómodo

Cons:

El domingo a las 8:30h nos despertó la chica de la limpieza tocando la puerta.

2026-02-10 • via Nuitee
J
Jose Miguel • couple • es
5
Para ser un Sercotel esperaba mucho más
Pros:

El desayuno

Cons:

La incomodidad de la cama y el ruido en general. Sé que no es culpa del hotel, pero la primera noche saltó la alarma antiincendios a las 3 de la mañana (fue una falsa alarma) y nos dejó desvelados (aparte del jaleo que se montó). El colchón era muy incómodo por desgaste, estaba para cambiar. Las camas además, pequeñas.

2026-02-09 • via Nuitee
L
Lorena • family_with_children • es
9
2026-02-09 • via Nuitee
S
Stanislava • couple • es
10
Pros:

Todo perfecto. Es la segunda vez que nos alojamos. La habitación y cama son muy cómodas, con buen tamaño. El desayuno está rico y hay de todo.
La atención del personal (recepcionistas y camareros del salón de desayunos) ha sido de 10.

2026-02-09 • via Nuitee
J
Julien • couple • fr
8
Pros:

Personnel accueillant et chambres très propres .

Cons:

Restauration moyenne

2026-02-09 • via Nuitee
B
Blazquez • couple • es
8
Pros:

La amabilidad de su personal

Cons:

El cuarto de baño estaba sucio

2026-02-09 • via Nuitee