Facilities

Full-service spa
Fitness facilities
Express check-out
Firepit
Arcade/game room
Fish cleaning table
Boat tours on site
Free WiFi
24-hour front desk
Garden
See all facilities

Review Highlights

Pros:
Stunning views
Family-friendly villas
Friendly staff
Fun dolphin encounter
Cons:
Poor cleanliness
Lack of communication
Unexpected fees
Non-functioning amenities

Categories

Cleanliness
6.05
Multiple complaints about room cleanliness and lack of maid service.
Service
8.55
General staff friendliness noted, but issues with responsiveness.
Location
9.05
Located in a picturesque area with amazing views.
Room Quality
7.55
Room was nice but had various operational issues.
Amenities
7.55
Some amenities like the spa were not used; issues with room utilities.
Value for Money
7.05
Unexpected fees felt deceptive, diminishing perceived value.
Food and Beverage
8.55
Tiki bar and restaurant staff received positive remarks.
Overall Experience
8.05
Mixed experiences with significant issues affecting the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:27

Property Description

Luxurious Spa and Beach Experience

Indulge in massages, body treatments, and facials at the spa. Enjoy 5 outdoor pools and a private beach. Complimentary Wi-Fi, concierge services, and babysitting are available.

Dining Options and Bars

Choose from 6 restaurants, room service, and 2 coffee shops. Relax at 4 bars/lounges and 3 poolside bars. Buffet breakfasts are served daily.

Business Amenities and Event Spaces

Benefit from a business center, limo service, and express check-out. The hotel offers 19999 sq ft of event space. Limited parking is available onsite.

Ready to experience luxury by the ocean? Book your stay at Hawks Cay Resort in Marathon now!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 9 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 204 reviews
Cleanliness: 6.05
Service: 8.55
Location: 9.05
Room Quality: 7.55
Amenities: 7.55
Value for Money: 7.05
Food and Beverage: 8.55
Overall Experience: 8.05
C
christopher
8
Pros:

Was very nice , check in was smooth , rooms nice spacious and clean

Only improvement should be to leave the bar food available beyond 5 pm

2025-10-12 • via Nuitee
M
Michael
8
Pros:

Nice property with great vies and nice restaurants and great staff

2025-10-06 • via Nuitee
S
Sean • family
10
Pros:

Impeccable cleanliness. The Salt and Ash dining was one of the best meals of my life.

2025-10-03 • via Nuitee
M
Marilyn • family_with_children
10
Pros:

We had a great time. Perfect location, great restaurants. I will be going back next year.

2025-10-02 • via Nuitee
B
Brandie
8
Great family vacation stay in villa
Pros:

Amazing views and villas are great for family vacation stays. Wonderful balconies Beautiful resort overall.

2025-09-28 • via Nuitee
J
John
6
Pros:

Since my room wasn't cleaned I spoke with the front desk at around 5:45 pm to see if I could get a couple of coffee creamers and two plastic coffee cups for the next morning. The desk attendant wrote everything down and stated she would have housekeeping bring them to my room. I waited until 10: 45 pm then went to bed. Never brought them to my room.

2025-09-27 • via Nuitee
T
Thomas • family
6
Pros:

Never used spa and didn't have a pet. Interaction with staff was not good. On check in the receptionist did upgrade our room without our requesting it. It turns out there were very few guests. The staff did not make up our room on day 2 and said they needed 24 hours notice. The front desk folks agreed to replace the towels and coffee pods but never did. The room had a tv that only showed snow on the screen and the front desk said they would send up help to take care of it. The help arrived next morning 15 minutes prior to checkout time. When we checked out of the resort our invoice included a daily self parking $25 fee along with a plethora of other fees not previously known. Room was nice and the property was well taken care of but otherwise we would not recommend this resort

2025-09-26 • via Nuitee
S
Steven • partner
6
Pros:

The staff at the Tiki bar and Salt and Ash were outstanding!! The one day we could sleep in the fire alarm kept going off. The toilet did not flush properly. The hot water in the shower never worked, pillows were hard bed was lumpy with only 2 sheets and a very thin sheet like blanket. We were not told about maid service until we had already checked out and on the road. No maid services at all.

2025-09-24 • via Nuitee
R
Rocco • family
4
Pros:

I am writing this review to express my disappointment with my recent stay at Hawks Cay Resort. There were multiple issues that left us feeling misled and taken advantage of.

First, our room was not cleaned for two days. When I raised the issue, I was told that housekeeping was “by request only” since it wasn’t busy season. At no point during check-in was this communicated to us. As a result, our coffee pods were never replenished, forcing us to purchase our own coffee. Even when the room was finally cleaned, the coffee was still not restocked.

Second, at checkout we were surprised with a $25/day parking fee for our rental car. When booking through Expedia, we were informed about the $55 resort fee, but at no time were we told there would be an additional parking charge. Not at booking, not at check-in. This feels deceptive and unacceptable.

Lastly, this trip was for my wife’s birthday. We saw the TV screen displaying birthdays and asked if her name could be added. We were told this had to be requested at the time of booking. How would a guest possibly know this in advance if it’s never mentioned? It felt like yet another missed opportunity to show even a basic level of hospitality.

Overall, the lack of communication, surprise fees, and disregard for guest experience reflect poorly on your resort. These issues should be addres

2025-09-24 • via Nuitee
G
Genevieve • family
10
Pros:

Had an amazing and relaxed time with my family! Dolphin encounter was so much fun and educational. I do recommend having a microwave in rooms. Thank you for the amazing hospitality 🙏

2025-09-15 • via Nuitee
E
Eduardo
2
Pros:

BAD SMELL AT ROOM

2025-09-09 • via Nuitee
T
Themis • partner
6
Pros:

We thoroughly enjoyed our spa massages. The resort is spread out and we will keep the villas in mind for larger family vacations. Staff is generally trained well but frequently do not go the extra mile one expects to find at a luxury resort. Salt and Ash was a nice dining experience but not altogether unique. We actually discovered a hidden gem of a restaurant, off-property. The Angler and Ale restaurant was mixed, inconsistent; some of the food was hit or miss. Had to send back the yellow tail piccata because the fish smelled fishy and the piccata sauce was overcooked, stiff not a juicy lemon-butter caper sauce that it should have been. Some staff was friendly and helpful, others were aloof and rather militant in their approach to customer service. Also did not know the resort was kid-friendly and pet-friendly; it was overrun with kids during our stay. We were in the main hotel section and sound travels through the HVAC vents. With a lot of kids on site, somewhat annoying. I've heard better comments in the past than what we actually experienced. Change in owner/management maybe???

2025-09-08 • via Nuitee
V
Verified traveler
6
Expected better
Pros:

We recently stayed at this property and overall, the hotel itself is quite nice. The rooms were spacious and clean, which we appreciated, but the mattresses left much to be desired—you could actually feel the springs, which made sleeping a little uncomfortable.

The biggest disappointment, however, was the service at the poolside restaurant. On both days, our orders were either messed up or forgotten. One day, after waiting over an hour, we had to cancel because our food never arrived. For the price we paid to stay here, I really expected a much smoother experience.

The property has potential, but the service and attention to detail definitely need improvement.

2025-09-06 • via Nuitee
D
Daleel
2
Pros:

My room had roaches. I reported it to the front desk, he wrote it down and never bothered to try to resolve this. Had a clogged toilet in my room the same day as the 1st roach incident and I had to call multiple times before toilet was unclogged. The worst for me though was when my 3 Year old had a tummy ache in the night. 3am in a strange place I called the front desk to see if i could get something to purchase(cause everything is sold for a hefty surcharge) and was told everything is closed.The front desk told me to have a good day while my child was screaming on the phone. I was shocked. Needless to say I will never be going back. I have NEVER been anywhere and wanted to be back home so quickly. I only stuck it out for my kiddies. I had to search my suitcases and my clothes in my garage. Dont want bugs in my house. I was really disappointed

2025-09-03 • via Nuitee
C
camilo
6
Pros:

The property was good,the problem was extra charge at the time to check in,no upgrades and the room was no ready after 4:20 pm.

2025-09-03 • via Nuitee
E
Eric • family
6
Pros:

Properly is way too crowded. Staff and facilities feel overburdened. No towels at the pool, long lines for everything, room not ready at check in, etc.

2025-09-02 • via Nuitee
E
Erica • family
2
Pros:

This property was miss represented . I booked this very exspensive resort 1500.00 dollars for two nights by your description and pictures of the two bedroom villa for my family and was embarrassed .
To start, it was extremely dirty. Not maintained and all the funiture, lamps, etc were in disarray. The carpets had urine stains all over them. The curtains were stained and all the hardwear was rusted out. I can go on but I will save it for your representative. The pictures in your ad are not even close to what our unit looked like. We had unit 5048 for you recordes. There was garbage dumpsters outside our door that were overflowing and smelled like a dump. I should have taken more pictures to show you. All the funiture from our neighbors unit was on there patio and sat there all weekend including roleaway beds , matresses. It was more like visiting the projects. I expect to be compensated for this problem. This was more like 100.00 dollor a night property verses the 700.00 per night I payed. You embarrassed me in front of my entire family. Please fix this problem.
Erica Grippa

2025-09-01 • via Nuitee
Y
Yesenia • family
2
Pros:

Limited staff, pool area durty carpets in room smelked awful , water stains in room ceiling, broken lamps in room. I have been coming here for 15 years and i must say the service and quality has deteriorared completely.

2025-09-01 • via Nuitee
D
DAIRON
6
Pros:

Poor cleaning

2025-09-01 • via Nuitee
L
Linda • family
10
Pros:

Liked the options for fishing and snorkeling

2025-08-31 • via Nuitee