Holiday Inn Express Union City San Jose by IHG

Hotels
•
Holiday Inn Express
8 (314 reviews)
31140 Alvarado-Niles Road , Union City , us
+1 510-475-0600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Great location
Helpful morning staff
Newly renovated rooms
Good breakfast
Cons:
Evening staff unhelpful
Cleanliness concerns
Limited amenities due to renovations

Categories

Cleanliness
7.58
Some reviews mentioned cleanliness concerns, especially with reports of blood stains.
Service
8.05
Evening staff received negative feedback, but morning staff were helpful, reflecting mixed experiences.
Location
8.59
Location is frequently highlighted as a positive aspect.
Room Quality
7.54
Rooms were newly renovated but fell short with issues like insufficient outlets.
Amenities
8.07
Basic amenities available but limited during remodel, particularly the pool.
Value for Money
8.03
Overall value perceived as acceptable, though some amenities were lacking.
Food and Beverage
8.08
Breakfast was generally positive, with some complaints about availability.
Overall Experience
8.05
Mixed feedback with positives outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:23

Property Description

Indulge in Modern Comforts

Luxurious Amenities: Dive into relaxation with indoor and outdoor pools, hot tubs, and entertainment options in each room.

Convenience at Your Fingertips: Enjoy a microwave, refrigerator, and coffee maker in every room, along with a work desk and ironing facilities.

Ideal Location: With a hot breakfast, gym, and business center, plus proximity to shopping and attractions, Holiday Inn Express Hotel Union City San Jose is your perfect choice for a memorable stay.

Book now to experience the ultimate blend of comfort and convenience at Holiday Inn Express Hotel Union City San Jose!

Important information:

Please note that the property requires a deposit of USD 100 upon check-in for incidentals.

Renovation work will be carried out from 08:00 AM to 6:00 PM. The entire property is scheduled to be renovated area by area. Please note that some rooms may be affected by noise.

Pool/Spa, Gym, and Guest Laundry will be Out of Service
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Location

Guest Reviews

8
Based on 314 reviews
Cleanliness: 7.58
Service: 8.05
Location: 8.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 8.08
Overall Experience: 8.05
A
Abed • family_with_children • de
1
2026-08-19 • via Nuitee
D
Dylan • solo_traveller • us
10
Very comfortable. Would definately stay here again
Pros:

Room was very nice and exceptionally clean

Cons:

Great location

2026-08-18 • via Nuitee
J
Jessica • solo_traveller • us
10
No noise, very quiet and dark perfect for my night shifts
Pros:

the room was clean and updated

Cons:

under renovations but temporary

2026-07-18 • via Nuitee
G
Gurkhe • couple • us
3
2026-06-26 • via Nuitee
N
Nanette • extended_group • us
1
they could have asked us to find parking, but told to leave.
Cons:

We were asked to leave because of parking. We were on a project for Tesla and we had buses. We stayed 1 night not 4.

2026-06-25 • via Nuitee
Q
qianru • couple • cn
10
2026-06-16 • via Nuitee
S
SACHIN • family_with_children • us
7
2026-06-01 • via Nuitee
S
Sheryl A • couple • us
10
2026-05-30 • via Nuitee
M
Maria • extended_group • us
10
Excelente
Pros:

Muy cómodo y muy buena ubicación

Cons:

Estaba en remodelación así que no puedo decir que algo no me gustó

2026-05-04 • via Nuitee
C
Chun • solo_traveller • us
8
2026-04-21 • via Nuitee
B
Bobby • couple • us
5
Couldn’t sleep because I had to leave the windows open due to the paint smell and heard the cars going by.
Pros:

Off the freeway.

Cons:

Under remodeling, elevator was a little scary. They are making two new elevators. No ice because the new machines were not working yet. The room smell like new paint we had to leave the window open all night. Restroom door was like a barn yard door it slides close but still was an open you could see in. Door going in/out of room slammed very hard be careful with little kids. Closest had a curtain for the door. But the kitchen was nice and refrigerator/freezer was a good size. Maybe when all the construction is over it would be worth staying again.

2026-04-19 • via Nuitee
K
KatJim11 • Business • Jackson, Michigan
2
Never stay here!!
Pros:

This hotel is terrible. They’re currently renovating and no where on the reservation did it disclose this. When we arrived, there are huge holes in the wall. No windows in walls and open areas. Anyone off the steet can walk in. Once inside, you could hear the loud construction and they told you to expect loud noise from 9am-6pm. It was miserable and gave me a headache for the bit I stood there to check in.

The pool and gym are closed. The elevator is sketchy!! The fire alarm went off in the first night close to midnight and no one from the hotel staff was to be found.

I would never recommend staying here. The staff was very rude and obviously didn’t like working here.

2026-03-20 • via Tripadvisor
E
Erianne Vee • family_with_children • us
7
Pros:

Location

Cons:

Carpet, ongoing construction

2026-03-16 • via Nuitee
G
Gillermo • family_with_children • us
7
Pros:

Great breakfast

2026-03-03 • via Nuitee
R
Rodney • solo_traveller • us
7
2026-03-02 • via Nuitee
J
January • couple • us
3
Pros:

Breakfast is too ordinary.

Cons:

The pillows smelled.

2026-03-02 • via Nuitee
A
Annah • extended_group • us
6
2026-01-19 • via Nuitee
V
Vanessa • family_with_children • us
4
Just left .
Pros:

Did not even stay I left . Staff was friendly.

Cons:

No pool . And that's the only reason we wanted to go .
I guess it's under construction.

2026-01-19 • via Nuitee
P
Patrick • solo_traveller • us
8
it was ok.
Pros:

the breakfast in the morning, the loacation.

Cons:

the inconvens of the remodle.

2026-01-19 • via Nuitee
D
David • family_with_children • us
2
Under construction and looks like owner does not stress importance to detail nor spends for repairs
Pros:

There was nothing that stood out above standard to poor for this facility. The location was good given my travel reason but nothing else.

Cons:

Staff were not helpful and seemed annoyed at requests: Issues: Breakfast was subpar- Powdered eats and watered down juice, Under construction so pool was closed, no sheets given for fold out, not give the room requested, no hand soap in the restroom, room phone did not work , internet weak, only two towels given for 3 guests, toilet was repaired with Hvac tape. Ice machine did not work ,and when items such as sheets were requested staff could not bring them to the room.

2026-01-15 • via Nuitee