Extended Stay America Suites - Boston - Marlborough

Hotels
•
Extended Stay America Suites
5.8 (841 reviews)
19 Northborough Road East , Marlborough , us
+1 508-490-9911

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
4.51
Many reviews mention poor cleanliness, with specific issues like unclean kitchens and bathrooms.
Service
7.48
Some positive mentions about staff being polite, but overall service is inconsistent.
Location
8.52
The hotel location received praise for being convenient.
Room Quality
4.97
There were mixed feelings about room conditions; some found it acceptable while others reported issues.
Amenities
5.5
Amenities were lacking according to reviews, especially regarding promised breakfast.
Value for Money
5.96
Overall value was not strongly rated but somewhat justified by location.
Food and Beverage
4.01
Multiple complaints about poor quality breakfast and limited options.
Overall Experience
5.48
General sentiment indicates a mixed to negative experience due to several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:07

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable extended stay experience.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast offering a variety of options including breakfast bars, muffins, hot cereal, coffee, and tea, ensuring you have a fulfilling morning.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows. Take advantage of the free onsite parking and explore nearby attractions like the Solomon Pond Mall.

Book now for a delightful extended stay experience at Extended Stay America - Boston - Marlborough!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Guest Reviews

5.8
Based on 841 reviews
Cleanliness: 4.51
Service: 7.48
Location: 8.52
Room Quality: 4.97
Amenities: 5.5
Value for Money: 5.96
Food and Beverage: 4.01
Overall Experience: 5.48
L
Linda • family_with_children • us
3
Pros:

The room was clean but could of used more pillows

Cons:

There were no ice machines and the breakfast was not breakfast. It was prepackaged muffins and instant oatmeal
Also more choices in the vending machines

2026-08-24 • via Nuitee
S
Solomon • solo_traveller • us
6
2026-08-16 • via Nuitee
S
sostre • couple • us
4
Stressful
Pros:

Didn't stay until the morning so I dont know about the breakfast, I like that they accommodated us. I appreciate the managers job and patience .

Cons:

There was no hot water n they had over booked us

2026-08-07 • via Nuitee
G
George • solo_traveller • us
8
2026-08-04 • via Nuitee
G
Gately • solo_traveller • us
8
2026-08-03 • via Nuitee
J
Jayesh • couple • us
5
2026-07-22 • via Nuitee
T
Tawany • couple • us
1
2026-07-19 • via Nuitee
A
Amanda • solo_traveller • us
8
Pros:

It was the cheapest option I could find for the night.

Cons:

The price should be half off instead of full price if you book after a certain time.

2026-07-15 • via Nuitee
J
Jean • couple • us
6
2026-07-15 • via Nuitee
S
Sean • solo_traveller • us
4
Pros:

Location

Cons:

A lot

2026-07-13 • via Nuitee
Q
Q439EYseanc • Family
2
Just no!
Pros:

They must do trick photography on their site. The rooms looked bright and clean but when we arrived the place was a gloomy, sticky, dump. Our shoes stuck to the floor in the kitchen and bathroom and the carpet has holes in it. The bathroom door was loose and you put to pick it up to close it. The shower was gross with hair and human stains on the shower curtain. We booked the room for the kitchenette but found out that utensils are extra, could imagine what the dishes would have looked like. I would totally stay away from this place and spend your hard earned money elsewhere! Oh and if you like oatmeal for breakfast its all they have.

2026-07-12 • via Tripadvisor
A
Amofa • solo_traveller • gh
2
Very poorly
Pros:

Very bad for the days I stayed with my son.none of the rooms were clean

Cons:

Same above

2026-07-01 • via Nuitee
A
Amofa • family_with_children • gh
2
Pros:

Very bad

Cons:

Very poor

2026-07-01 • via Nuitee
J
Jeannette • couple • us
10
2026-06-29 • via Nuitee
J
Jennifer • solo_traveller • us
7
Overall it was pleasant.
Pros:

Friendly staff, quiet, great location, pets allowed and great coffee/oatmeal.

Cons:

Hallways could be kept cleaner and smell better.

2026-06-29 • via Nuitee
W
Wanda • couple • us
10
2026-06-27 • via Nuitee
A
Adrian • family_with_children • us
6
2026-06-22 • via Nuitee
S
Stamp • couple • us
3
Meh.
Pros:

Location was a plus

Cons:

Scent upon arrival, floors were dirty and sticky, bed was uncomfortable, trash bags were lingering on the hallways, sheet had a smoking damage on it, all the lights in the room was not functioning, bug stains on shower curtain

2026-06-15 • via Nuitee
L
Liza • couple • us
1
2026-06-14 • via Nuitee
A
Amanda • solo_traveller • us
6
Pros:

The price

Cons:

The check in process. They tried to charge me twice!

2026-06-13 • via Nuitee