Extended Stay America Suites - Boston - Marlborough

Hotels
•
Extended Stay America Suites
5.8 (841 reviews)
19 Northborough Road East , Marlborough , US
+1 508-490-9911

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
4.51
Many reviews mention poor cleanliness, with specific issues like unclean kitchens and bathrooms.
Service
7.48
Some positive mentions about staff being polite, but overall service is inconsistent.
Location
8.52
The hotel location received praise for being convenient.
Room Quality
4.97
There were mixed feelings about room conditions; some found it acceptable while others reported issues.
Amenities
5.5
Amenities were lacking according to reviews, especially regarding promised breakfast.
Value for Money
5.96
Overall value was not strongly rated but somewhat justified by location.
Food and Beverage
4.01
Multiple complaints about poor quality breakfast and limited options.
Overall Experience
5.48
General sentiment indicates a mixed to negative experience due to several issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:07

Property Description

Fully Equipped Kitchen in Every Room
Enjoy the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge for a comfortable extended stay experience.

Complimentary Grab-and-Go Breakfast
Start your day right with a free grab-and-go breakfast offering a variety of options including breakfast bars, muffins, hot cereal, coffee, and tea, ensuring you have a fulfilling morning.

Convenient Amenities and Services
Benefit from free WiFi, 24-hour front desk service, laundry facilities, and upgraded bedding with extra pillows. Take advantage of the free onsite parking and explore nearby attractions like the Solomon Pond Mall.

Book now for a delightful extended stay experience at Extended Stay America - Boston - Marlborough!

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Location

Guest Reviews

5.8
Based on 841 reviews
Cleanliness: 4.51
Service: 7.48
Location: 8.52
Room Quality: 4.97
Amenities: 5.5
Value for Money: 5.96
Food and Beverage: 4.01
Overall Experience: 5.48
M
Marlon • family_with_children • sv
7
Pros:

It was pretty close to my conference cenue

Cons:

The floor was not well cleaned (sticky and slippery). There was no hair dryer in the bathroom

2026-11-07 • via Nuitee
J
James • couple • us
10
It was a very good experience!
Pros:

Friendly staff! Great value and location!

Cons:

Only negative is that it was so busy that the parking filled quickly!

2026-10-31 • via Nuitee
U
Ureña • couple • us
1
Mala experiencia
Pros:

La ubicación es muy buena y el gerente del hotel muy amable y diligente

Cons:

Habitaciones sucias, con marcas de humedad en las paredes, camas incómodas que se le salía los spring, baño mal oliente y manchado, cucarachas a montones

2026-10-30 • via Nuitee
P
Perry • extended_group • us
7
Good place good value
Cons:

Amenities for starters wish had more on site.
Wish had more channels to watch.

2026-10-27 • via Nuitee
W
William • solo_traveller • us
1
STAY AWAY FROM THIS DUMP AT ALL COSTS
Pros:

Nothing

Cons:

We walked in, there were people in the lobby smoking something nasty. My son later informed me that was crack. The clerk at the front desk actually asked if we wanted to rent our room hourly or for the night. We left... they still tried to make me pay as it was a reservation. I called coorporate and told them exactly what was going on there and there was no way I would pay for the reservation, if I had to I was prepared to file a law suit in the process bringing it to the attention of my states Attorney General and the local police.

2026-10-24 • via Nuitee
S
Stacy • couple • us
3
Staff was great, hotel itself was dirty and uncomfortable. I wouldn’t come back.
Pros:

Area was convenient.

Cons:

Dirty, loud noises coming from other rooms, old food in kitchen drawers, dirty sheets, hair in bathroom sink

2026-10-23 • via Nuitee
M
Mark • solo_traveller • us
7
Cons:

The room had a smell

2026-10-19 • via Nuitee
C
Carlos • solo_traveller • us
8
2026-10-14 • via Nuitee
D
Douglas • family_with_children • us
6
Pros:

the mattress is good, but the pillows are to big, to fat.

Cons:

the room was not clean, there is no bed sheet, I need ask the reception for bed set and for kitchens utensils, besides this is a good place to stay, close to shaws supermarket, gas station and others ..........

2026-10-13 • via Nuitee
M
Mohammad • family_with_children • us
4
Pros:

i booked hotel, bcz they offered breakfast , but there no breakfast at morning

2026-10-12 • via Nuitee
C
Concepcion • couple • us
9
2026-10-08 • via Nuitee
V
Volkert • solo_traveller • us
6
2026-10-07 • via Nuitee
C
Christine • solo_traveller • us
2
Pros:

The location. Hotels in that area are expensive. I chose this hotel thinking a name brand hotel would be a good value

Cons:

The smell in the hallways on the first floor were awful. Thankfully we ended up on the second floor which was better. The room seemed ok. But the bathroom floor was sticky. The walls and grout in the shower were brown with soap scum and the bottom of the shower curtain was all stained and spotted with soap scum. Checking the bed for bed bugs and thankfully didn't find any but the fitted sheet didn't fit the bed. Very uncomfortable to sleep fighting the sheet coming up around you that should have been fitted to the bed.

2026-09-12 • via Nuitee
K
Kristin • solo_traveller • us
1
Cons:

The room smelled weird. My daughter tried to use the bathroom and when she went to leave the handle came off in her hand

2026-09-12 • via Nuitee
J
James • couple • us
3
Very overpriced and dirty.
Cons:

Rooms were very dirty and smelled very poorly. Shower curtain did not even keep the water in the shower creating a pool on the bathroom floor. Bath tub bottom was filthy. Parking lot was disgusting with trash all over and dog feces that did not get picked up.

2026-09-08 • via Nuitee
K
Khaled • couple • us
10
2026-09-01 • via Nuitee
S
Said • family_with_children • mx
8
2026-08-31 • via Nuitee
J
Jordi • couple • us
10
2026-08-31 • via Nuitee
L
Linda • family_with_children • us
3
Pros:

The room was clean but could of used more pillows

Cons:

There were no ice machines and the breakfast was not breakfast. It was prepackaged muffins and instant oatmeal
Also more choices in the vending machines

2026-08-24 • via Nuitee
S
Solomon • solo_traveller • us
6
2026-08-16 • via Nuitee