Hard Rock Hotel Marbella – Puerto Banús

Clean spacious room (gold suite) friendly and efficient staff and good food selection for breakfast and dinner. Pools and bar areas were clean and staff attentive. Short walk to beach and town.

Good vibes, good location and friendly staff but during busy times bar staff can be a bit stretched.

Hotel and room were nice and clean. Staff was exceptional. However, it’s worth noting classic rooms face a very busy main road and you can hear faint traffic noise in the room, making the balcony unusable unless you don’t mind the traffic. We also tried to emailed the hotel about parking 4 times beforehand but they did not response to any of the emails. Luckily it turned out there’s free parking on all the streets near the hotel.

Amazing hotel! Book the balcony view.

Clean room good pool plenty of charging points needs a proper desk to work from

Disgusting!

ANTS everywhere in our room couldn’t shift them everyday there was more!

Maid didn’t clean sheets the whole week! Or clean the floor our feet was continuously dirty from the floor!

Food - all breakfast eggs were watery could make you ill! lukewarm bacon sausages more!

Staff - Rude

For the high prices, it’s an okay hotel. The rooms are decent, depending where your room is, you will have to walk a long distance to get to it from the elevator since they only have one. The gym wasn’t great, the breakfast buffet food was not good, the staff was not attentive, felt like an average hotel.

I did not receive any of the Expedia vip treatment. Staff unhelpful, unfriendly and did not greet warmly. Hotel felt like a 2* at best

Great customer service and the staff was kind overall. Good food and great pool!
I would come to stay again when I come back to Marbella.

Just average hotel nothing special. Hotel is quite tired, rooms very basic.

I reserved and paid for the best room and upon check in the hotel staff at the check in counter thought it’d be funny to downgrade me to the worst room with the worst view, the cheapest room when I paid for the most expensive room. I asked for a king bed and had to sleep on a single bed (it was 2 single beds put side by side and they call it a double bed). After multiple complaints the manager finally switched me to the room I originally paid for. I wasn’t compensated for the price difference let alone had anything made up for it. I didn’t receive any perks that come with the room I paid for except for one free drink ticket, absolute garbage treatment. The hotel description says it’s newly renovated and it’s not new at all. It’s in a poor state in many areas and the hallways are very narrow when you’re trying to move your luggage. I wasn’t offered any help with my belongings in check in and they didn’t do much to help me park the Porsche I rented even when I was tipping every one of them. I’ve posted some pictures to show you how “new” it is. This is on top of the noise you’d have to deal with from drunk guests late at night as the rooms are not sound proof, a lot of noise creeps in from the doors, and the rooms are very small with respect to what you pay for. It was my first time staying at a Hard Rock Hotel and I would never stay at another one again. I do not recommend it, you’re best off spending your money else where if you want that peace of mind. Cheers!

Great hotel, we really enjoyed our stay. The pools are fun and they gave us free beds for the day. The cocktails were great and the prices weren't too bad. We only had breakfast but it was good with lots of variety. Check in was a bit manic and it took a while to get out room but they gave us a place to change and we chilled by the pool whilst we waited so it was all fine. The room was very nice, well decorated and very quiet.

Restaurants a bit bust for lunch ect .

My friend and I were very pleased with hotel itself, its location (walking distance to the beach and a slightly longer walk to the restaurants / downtown) and amenities. Breakfast was excellent with so many fresh yummy options that we were full till early dinner. Staff was super polite and really helpful.

Beware of the parking scam. 3 days prior to your checkin, the hotel will email you about specials & upgrades where they offer you 50% parking discount and encourage you to book in advance claiming they have limited space. When you arrive, you will find out there is plenty of free public parking available around the hotel. In addition, when you are checking out they pretend they don’t know about the 50% discount they offered and I booked and charge you full price. This is a very cheap move from a brand like Hard Rock Hotel and burns customer trust.

This hotel is very vibrant with people…

The hotel is great. Pool is a great vibe, but it takes forever to get a drink when you are sitting at the pool. The hotel needs to hire more staff.

Loved it here,we stayed in a studio suite with pool view and the room was fantastic.The hotel as a great atmosphere and the staff were helpful and friendly the bar prices are also reasonable compared to other bars in the area.
We stayed half board and and there was a great selection of food for both breakfast and dinner and of was good quality,During the day we lounged by the pool listening to DJ’s and the occasional live act while enjoying a cocktail.We’ll definitely be returning sometime in the near future..

Great location, hotel staff where unbelievable they where super helpful and was able to sort any issue or request we had, 10 out of 10 service and cleanliness

Worst Honeymoon Experience – Ants, Poor Service & Zero Accountability

We booked a suite at Hard Rock Hotel Marbella for our honeymoon and it turned out to be one of the worst decisions. The room had ants all over, including the bed. Repeated calls to reception went unanswered, and I had to physically go to VIP check-in to raise the issue. Even after that, it took hours to get a downgraded replacement room, wasting half our day.

Throughout the stay, the front office barely picked up calls (60-70% of the time). I had to go down in person just to request basic things like cutlery — which still took over an hour to arrive. Housekeeping entered the room unannounced before checkout time, violating our privacy.

When I asked to speak with the General Manager, I was refused. This stay ruined part of our honeymoon. Some staff were polite, but overall, the service and management were absolutely unacceptable for a property of this brand. Would not recommend.