Hard Rock Hotel Marbella – Puerto Banús

Hotels
•
Palladium Group
8.6 (134 reviews)
Urb. Nueva Andalucía, s/n, Marbella, Málaga, 29660 , Marbella , ES
34-971-578 328

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Pets allowed

Facilities

Full-service spa
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
See all facilities

Review Highlights

Pros:
Clean spacious rooms
Friendly staff
Good location
Cons:
Pest issues
Unresponsive service
Food quality issues

Categories

Cleanliness
6.56
Negative sentiments conveyed due to bugs and unclean sheets.
Service
10
Mixed feedback, but positive notes on staff kindness and responsiveness.
Location
10
Good location, short walk to beach and town.
Room Quality
7.56
Basic and poor view in some rooms; noise from traffic is a concern.
Amenities
9.56
Clean pool and good charging points, need better workspace.
Value for Money
8.56
High prices for average hotel experience.
Food and Beverage
6.56
Poor quality of breakfast food experienced by some guests.
Overall Experience
10
Mixed experience with highlights overshadowed by major issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 23:01

Property Description

Experience luxury and relaxation at the Hard Rock Hotel Marbella – Puerto Banús, where every stay is an unforgettable getaway.

Luxurious Accommodations
Indulge in one of our 383 elegantly designed rooms featuring premium memory foam beds, 55-inch flat-screen TVs, and espresso makers, ensuring your utmost comfort and entertainment.

Rejuvenating Amenities
Pamper yourself at our exquisite spa offering rejuvenating massages, or take a refreshing dip in one of our two stunning outdoor pools. Stay fit in our well-equipped fitness center, designed to keep you active and invigorated.

Gourmet Dining & Nightlife
Savor delightful culinary experiences at any of our three on-site restaurants, or enjoy a drink at one of our lively bars or poolside lounges, perfect for winding down after a day of adventure.

Your perfect escape awaits—book your stay at Hard Rock Hotel Marbella today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AGP

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean and Safe (Palladium)

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

8.6
Based on 134 reviews
Cleanliness: 6.56
Service: 10
Location: 10
Room Quality: 7.56
Amenities: 9.56
Value for Money: 8.56
Food and Beverage: 6.56
Overall Experience: 10
P
Paris • family_with_children • gb
10
2026-05-23 • via Nuitee
L
Lee • solo_traveller • gb
8
Pros:

Location was great , very clean and excellent cocktails

Cons:

Room was overlooking a car park, layout of room a little strange ,and delay in responding over special request for my wife's birthday

2026-05-23 • via Nuitee
E
Emma • solo_traveller • gb
8
Pros:

Good vibe at the pool

2026-05-21 • via Nuitee
W
Warren • couple • gb
8
Great staff, good vibes, could improve breakfast
Pros:

Great vibes, well layed out, brilliant staff.

Cons:

Breakfast was very disappointing, was luke warm each morning.

2026-05-20 • via Nuitee
B
Bkhakhout • solo_traveller • es
9
2026-05-20 • via Nuitee
K
Kelly • couple • gb
9
Would return - nice staff
Pros:

Hard rocks are always nice. The smell the staff all good

Cons:

I didn’t like where our room was 1137 so far away and basically on the car park but lesson learnt to book a pool view next time
We also wanted late checkout but that wasn’t allowed

2026-05-20 • via Nuitee
J
John • couple • gb
10
Brilliant
Pros:

Good location
Staff amazing
Really clean
Cracking atmosphere

2026-05-19 • via Nuitee
N
Niamh • couple • gb
10
2026-05-19 • via Nuitee
N
Nina • couple • se
5
En härlig weekend i maj ☀️
Pros:

Helt ok läge, nytt och fräscht.

Cons:

Dåligt wifi!
Kaffet var katastrof! (I övrigt bra frukost)

2026-05-18 • via Nuitee
R
RAMESH • solo_traveller • gb
10
Vibrant excellent awesome Hotel
Pros:

Amazing Hotel with awesome vibe & very attentive & professional staff...we had extended our stay as part of a 40 man golfing group & they catered & serviced us very well.
Good variety for breakfast. Comfortable rooms. Excellent location ..walking distance to Puerto Banus restaurants & bars...Best bar for casual drinks & great music is the pirate ship 'Astral"..

Cons:

Like all of it & some

2026-05-18 • via Nuitee
A
Artur_Z • family_with_children • pl
10
2026-05-18 • via Nuitee
K
Kevin • couple • gb
8
Very good
Pros:

Location

Cons:

Not very good insulation of rooms

2026-05-18 • via Nuitee
• extended_group • gb
9
2026-05-17 • via Nuitee
C
Captain Kami • solo_traveller • gb
8
All in all a great stay apart from the comments above.
Pros:

Location, cleanliness, gym. Staff.

Cons:

The pools close at 6pm which is too early. Also the pool bar is too expensive.

2026-05-17 • via Nuitee
A
Andrea • couple • it
10
Tutto eccellente
Pros:

Tutto , personale molto getile

2026-05-17 • via Nuitee
T
Timo • solo_traveller • fi
9
Pros:

Sijainti, tunnelma, allasalueet, aamiainen

Cons:

Pitkä matka hissiltä huoneesees

2026-05-17 • via Nuitee
J
Jose • couple • es
6
2026-05-16 • via Nuitee
M
Martin • solo_traveller • dk
4
2026-05-16 • via Nuitee
D
Dounia • couple • ma
8
Pros:

Chambre

Cons:

Rien

2026-05-15 • via Nuitee
L
lies • couple • be
3
Cons:

Te duur voor wat het is
Kamers niet zo schoon
Veel dingen stuk

2026-05-14 • via Nuitee