Best Western Governors Inn and Suites

Hotels
•
Best Western
8.2 (404 reviews)
4742 South Emporia , Wichita , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Bed bugs
Uncomfortable beds
Poor breakfast quality

Categories

Cleanliness
7.66
Some guests reported issues such as bed bugs and a roach in the room.
Service
8.63
Most guests noted friendly staff and helpful service.
Location
9.17
Guests appreciated the great location near attractions and amenities.
Room Quality
7.62
Some rooms reported issues like uncomfortable beds and outdated accommodations.
Amenities
8.15
Amenities were generally acceptable, but some reviews mentioned jacuzzi issues.
Value for Money
8.11
Guests felt that the price was reasonable for the quality offered.
Food and Beverage
7.66
Breakfast offerings were described as inconsistent and not always hot.
Overall Experience
8.63
Many guests expressed a general satisfaction with their stay despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:14

Property Description

Convenient Location
Situated just off I-135 and a short 6-mile drive from downtown Wichita, the Best Western Governors Inn and Suites offers easy access to the city's attractions and business centers.

Comfortable Accommodations
Experience cozy wood-furnished rooms equipped with modern amenities such as cable TV, a coffee maker, microwave, refrigerator, and ironing facilities, ensuring a relaxing stay for all guests.

Leisure and Business Facilities
Take advantage of the heated outdoor pool for a refreshing swim, fuel up with the daily continental breakfast, and stay connected with free Wi-Fi throughout the hotel. Additionally, guests can make use of the fitness room, business center, and vending machines for added convenience.

Book your stay at Best Western Governors Inn and Suites now to enjoy a perfect blend of comfort and convenience during your visit to Wichita.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ICT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 404 reviews
Cleanliness: 7.66
Service: 8.63
Location: 9.17
Room Quality: 7.62
Amenities: 8.15
Value for Money: 8.11
Food and Beverage: 7.66
Overall Experience: 8.63
S
Shelly • extended_group • us
8
2026-04-19 • via Nuitee
C
Calvin • solo_traveller • ca
8
2026-04-14 • via Nuitee
L
Lori • family_with_children • us
6
2026-04-13 • via Nuitee
M
mandymE690NK • Business
10
Great property.
Pros:

Staff is friendly and helpful. I appreciate this property providing comfort and ease with check in process and stay.

2026-04-09 • via Tripadvisor
H
Henry • family_with_children • us
10
2026-04-07 • via Nuitee
O
Olivia • family_with_children • us
10
2026-03-26 • via Nuitee
L
Luis • couple • us
10
2026-03-16 • via Nuitee
D
David • family_with_children • ca
8
Pros:

Bed's and breakfast were good.. working ice machine was a welcome bonus. The food at the Hogwild restaurant was excellent 300 ft away.

2026-03-06 • via Nuitee
M
Mike • solo_traveller • us
8
2026-02-12 • via Nuitee
6
664leoo • Couples
2
Disappointing stay marred by $100 "ghost" charge and poor management
Pros:

I am writing this review to warn future guests about an experience that was not only financially frustrating but handled with a surprising lack of professionalism. Upon checkout, I discovered a $100 charge on my bill for "missing towels." I did not take any towels, yet management flatly refused to issue a refund or provide any proof of the loss.

Coming from a customer service background myself, I am well aware of how these situations should be navigated. A standard, professional response involves:

Active Listening: Acknowledging the guest's perspective instead of immediately adopting a defensive or accusatory tone.

Resolution: Prioritizing guest satisfaction over a questionable $100 charge, especially when no evidence is provided.

The manager I spoke with was completely unwilling to engage in a productive dialogue, which is a significant red flag for any hospitality establishment. It is deeply disappointing to see a business choose a small, short-term gain over the long-term trust of its customers.

I strongly recommend travelers double-check their final statements before leaving this property. I will be escalating this matter through my credit card's dispute process and reporting the incident to relevant consumer protection agencies.

2026-01-26 • via Tripadvisor
B
Brian • solo_traveller • us
10
I would stay again
Pros:

Breakfast was bland.

Cons:

Great staff

2026-01-19 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-01-19 • via Nuitee
J
John • solo_traveller • us
8
2026-01-19 • via Nuitee
M
Margaret • couple • us
9
Very good
Pros:

Very good.

Cons:

Check in progress was difficult. The desk attendant was unable to locate our online verification code. Process was slow and nerve-racking.

2026-01-19 • via Nuitee
L
Lexus • family_with_children • us
6
Decent place to stay with breakfast
Pros:

Liked location staff and breakfast was good

Cons:

Breakfast room is very small

Our bed had a divet in springs and was not comfortable- they probably would have switched us if id said anything but did not notice until we were in bed with toddler

2026-01-19 • via Nuitee
K
Kristal • family_with_children • us
8
2026-01-19 • via Nuitee
T
Tanja • couple • us
8
It’s a defect stay
Pros:

It was conveniently located

Cons:

It was noisy and lots of traffic in the halls

2026-01-18 • via Nuitee
S
Sheldon • family_with_children • us
8
2026-01-04 • via Nuitee
A
Alva • couple • us
8
2025-12-12 • via Nuitee
S
Steven • couple • us
10
2025-11-25 • via Nuitee