Holiday Inn Express Hotel and Suites Lake Charles by IHG

Hotels
•
Holiday Inn Express
7.7 (383 reviews)
402 North Martin Luther King Highway , Lake Charles , US
+1 337-491-6600

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly/helpful staff
Good breakfast offerings (many guests)
Spacious rooms and comfortable beds noted
Convenient for events/weddings
Painless check-in / good front desk service
Cons:
Older property in need of renovation
Odor/mildew and dirty vents in some rooms
Mattress/bed comfort issues (topper/mattress changes requested)
AC/no hot water or maintenance issues reported
Inconsistent breakfast quality for some guests
At least one billing/cancellation dispute and neighborhood safety concerns

Categories

Cleanliness
6.7
Mixed cleanliness feedback: several guests said rooms were clean, but multiple reports note bathroom stains, hair left in bathroom, filthy AC vents and an overall mildew/old-wood odor, so cleanliness is below average.
Service
8.8
Service is a clear strength — many reviews highlight friendly, helpful and prompt staff and painless check-in. Score slightly elevated to reflect consistently positive staff mentions.
Location
7.6
Location feedback is mixed: convenient for weddings and some guests, but others described the area as 'ghetto', noted distance to casinos/restaurants or felt the neighborhood was concerning; overall slightly above average for event convenience.
Room Quality
6.8
Room quality is below average: multiple guests noted the hotel is aging and in need of renovation, requests for mattress changes or toppers, occasional no hot water/AC issues and dated/bathroom wear.
Amenities
7.7
Standard quality for this hotel tier.
Value for Money
7.5
Mixed value perceptions: some guests said the price was good and appropriate, while at least one guest felt it was overpriced and one reported being charged after canceling due to renovations.
Food and Beverage
7.8
Breakfast received varied but generally positive comments — several guests praised the breakfast as good or delicious while a few called it mediocre or 'so-so'.
Overall Experience
8.7
Overall experience trends positive driven by friendly service, generally satisfactory breakfasts and comfortable stays for many guests, despite issues with room condition and occasional maintenance problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Convenient Location
Situated near Interstate 10, Holiday Inn Express Hotel and Suites Lake Charles is just a short drive from popular casinos and local attractions.

Comfortable Accommodations
Enjoy spacious rooms equipped with modern amenities including free WiFi, a microwave, fridge, and coffee-making facilities.

Relaxing Amenities
Unwind by the outdoor pool, stay active at the fitness centre, or indulge in the hot tub. Don't forget to start your day with a delicious breakfast buffet offering a variety of options.

Book your stay at Holiday Inn Express Hotel and Suites Lake Charles for a perfect blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCH

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.7
Based on 383 reviews
Cleanliness: 6.7
Service: 8.8
Location: 7.6
Room Quality: 6.8
Amenities: 7.7
Value for Money: 7.5
Food and Beverage: 7.8
Overall Experience: 8.7
W
Williams • family_with_children • us
10
Pros:

The rooms are clean and stuff are nice

Cons:

The orange juice, apple juice, and cranberry juice are not good. The cranberry tastes like Robitussin apple juice and orange, and watery

2026-11-02 • via Nuitee
F
Frieda • extended_group • us
10
Great stay, friendly stall, all staff greeted you with a smile and very helpful.
Pros:

Friendly staff

Cons:

Love it all

2026-10-26 • via Nuitee
D
David • solo_traveller • us
10
The hospitality was excellent and the staff was very friendly and helpful!
Pros:

Professional clean environment

Cons:

Breakfast was mediocre

2026-10-25 • via Nuitee
H
Higgins • solo_traveller • us
4
2026-10-19 • via Nuitee
L
Luis • solo_traveller • us
8
Pros:

Space room

Cons:

Change the mattress

2026-10-12 • via Nuitee
D
DG • solo_traveller • us
10
Pros:

Staff, breakfast and Room accessibility

Cons:

Distance to casinos and restaurants

2026-10-11 • via Nuitee
J
joubert • family_with_children • us
8
2026-09-08 • via Nuitee
S
ShaVonda • couple • us
1
I never checked in due to renovations
Cons:

It was doing renovations & it doesn’t tell you on the site. It is in the middle of what appears to be a bad neighborhood. I didn’t check-in. I requested to cancel but they charged me full price anyway 😡

2026-08-25 • via Nuitee
S
Slaughter • solo_traveller • us
10
Great stay!
Pros:

Spacious room and delicious breakfast.

Cons:

Everything was good but im gald they are renovating the hotel. You can tell it's an older hotel and it needs a modern look. The beds could use a mattress topper for more comfort.

2026-08-24 • via Nuitee
T
Tiffany • couple • us
8
It was ok
Pros:

New room

Cons:

No hot water

2026-08-21 • via Nuitee
M
Matthews • extended_group • us
10
Pros:

Enjoyed the stay very much my son had a basketball tournament and the price was good and we slept great good place to call a home on the road away from home lol ....

Cons:

Nothing was there to not like

2026-08-19 • via Nuitee
V
Vickie • solo_traveller • us
7
2026-08-16 • via Nuitee
R
Rhonda • couple • us
7
Pros:

Nice location

2026-07-19 • via Nuitee
N
Neogi • family_with_children • us
8
2026-07-19 • via Nuitee
K
Kim • family_with_children • us
10
I really enjoyed it even though the location was geto
Pros:

Breakfast was really good! Location was not bad but not good

Cons:

Location

2026-07-06 • via Nuitee
E
Edwin • couple • us
8
2026-07-05 • via Nuitee
M
Mayhew • couple • us
7
Holiday Inn Express Lake Charles was in a great location for a wedding.
Pros:

We were attending a wedding in Lake Charles and the Holiday Inn Express worked out just fine for our trip.

Cons:

Breakfast was so so but certainly adequate for a hotel breakfast. Would have like some fresh fruit.

2026-06-11 • via Nuitee
A
Aimee • couple • us
7
It was ok …felt it was overpriced .
Pros:

It was clean

Cons:

The AC didn’t work well, in spite of lowering temp, the room was hot and humid.

2026-06-08 • via Nuitee
L
Lakeshia • family_with_children • us
7
I would stay again
Pros:

N/a

Cons:

N/a

2026-06-08 • via Nuitee
M
Michael • family_with_children • us
10
2026-06-01 • via Nuitee