Residence Inn by Marriott West Springfield

Hotels
•
Residence Inn
8.5 (361 reviews)
64 Border Way , West Springfield , us
+1 413-732-9543

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Uncomfortable beds

Categories

Cleanliness
7.25
There were issues with cleanliness as items were found near the bed and the cabinet was reported dirty.
Service
9.75
Staff were friendly and attentive, providing good service overall.
Location
9.75
The hotel is in a quiet location close to stores and restaurants.
Room Quality
7.75
Room had issues like an uncomfortable pull-out couch and some complaints about the beds.
Amenities
8.75
Facilities like the pool and kitchenette were appreciated, but fitness center could improve.
Value for Money
8.75
General value perception was decent, but a long stay discount was expected.
Food and Beverage
7.25
Breakfast options were repetitive and unsatisfactory.
Overall Experience
8.75
Overall satisfactory but marred by specific incidents, particularly cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:09

Property Description

Spacious Suites with Full Kitchens
The Residence Inn by Marriott West Springfield offers spacious suites with full kitchens, perfect for extended stays or those who prefer the convenience of cooking their meals.

Indoor Pool and Hot Tub
Enjoy relaxation and recreation with the indoor pool and hot tub facilities available at the hotel. Whether you want to take a refreshing swim or unwind in the hot tub, the choice is yours.

Convenient Location and Amenities
Located just a short drive from popular attractions like the MassMutual Center and Westover Air Force Base, the hotel offers a convenient base for both business and leisure travelers. With a modern fitness center, free Wi-Fi, and a full-service business center, all your needs are catered to during your stay.

Book your stay at the Residence Inn by Marriott West Springfield for a comfortable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVD

Location

Guest Reviews

8.5
Based on 361 reviews
Cleanliness: 7.25
Service: 9.75
Location: 9.75
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.25
Overall Experience: 8.75
S
Sheri • solo_traveller • us
10
Pros:

We had a suite with queen bed in a room and pull out sofa bed in another very clean and nice would love to go back longer the pool water was nice 👍

Cons:

Think the motel should get a hot tub the heated pool could used a little extra heat other then that it was a great stay

2026-08-06 • via Nuitee
L
lester • extended_group • us
8
2026-07-18 • via Nuitee
N
Nicole • family_with_children • us
7
Pros:

Really big room for what we paid

Cons:

Uncomfortable beds, walls were paper thin (could hear everything)

2026-07-13 • via Nuitee
A
Amy • family_with_children • us
10
2026-07-09 • via Nuitee
J
Jovan • couple • us
10
Great
Pros:

Bed comfort the fire pit was awesome the pool

2026-07-06 • via Nuitee
K
Kate • family_with_children • us
6
Glad it was only one night but breakfast made up for it
Pros:

Breakfast was excellent

Cons:

My pull out bed was filled with crumbs, a giant stain in the middle of the mattress and a wet blanket was in the closet with our sheets for us to put on the bed. The mattress was falling apart and the metal bar beneath us was felt all night. Please check the pull out in room 204

2026-06-28 • via Nuitee
C
Cassie • family_with_children • us
9
Had a great stay.
Pros:

Nice breakfast spread. Room was great size and setup. Staff was very friendly. My kids loved to have basketball court.

Cons:

Room could have been cleaner. Sofa bed mattress very uncomfortable.

2026-06-26 • via Nuitee
F
Figueroa • solo_traveller • us
10
2026-06-20 • via Nuitee
L
Lewis61 • solo_traveller • ca
8
A good stay in West Springfield
Pros:

The room was comfortable and had all the amenities we needed

2026-06-15 • via Nuitee
A
Andrea • solo_traveller • us
9
2026-06-09 • via Nuitee
T
Terran • solo_traveller • us
10
Pros:

Room size was great

2026-05-31 • via Nuitee
J
Justin • extended_group • us
1
2026-05-29 • via Nuitee
Y
Yaritza • couple • us
10
I had a fantastic experience with the front desk staff, particularly the customer service representative, who went above
Pros:

I had a fantastic experience with the front desk staff, particularly the customer service representative, who went above and beyond.

Cons:

I was thoroughly impressed with everything and couldn't find a single aspect to criticize or dislike.

2026-05-27 • via Nuitee
D
David • extended_group • us
9
2026-05-25 • via Nuitee
B
Boontida • extended_group • th
1
Cons:

I got charged over double my credit card without any explanation for multiple days after checking out. Even the original charge was above what was listed. The room price was charged over twice, parking was over charged, and there were extra unknown charges. After calling to check the price with the hotel, there were no explanation for the charges, I asked what the charges are for and they had no answers but tried to negotiate a lower refund price than what should be returned. There were no progress in trying to solve this.

2026-05-19 • via Nuitee
D
Daniel • couple • us
8
2026-05-18 • via Nuitee
E
Emily • family_with_children • us
1
2026-05-15 • via Nuitee
H
Heather • family_with_children • us
8
2026-05-11 • via Nuitee
E
Emmanuel • family_with_children • us
10
The idea hotel for a summer vacation pleasure!
Pros:

Location and clean environment.

Cons:

Fitness center is too small.

2026-05-10 • via Nuitee
J
Joseph • extended_group • ht
8
2026-04-22 • via Nuitee