The Plaza Hotel Downtown, Trademark Collection by Wyndham

Hotels
Trademark
7.8 (2705 reviews)
405 Victoria Street , Kamloops , ca

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great downtown location
Free breakfast
Good value for money
Cons:
Cleanliness issues
Food quality concerns
Tired room conditions

Categories

Cleanliness
6.2
Multiple reviews mentioned dirty carpets and issues with the bathroom, indicating poor cleanliness.
Service
8.7
Several reviews highlight the friendly and accommodating nature of the staff.
Location
8.7
Reviews praised the hotel's convenient downtown location.
Room Quality
7.2
The condition of some rooms was noted as tired or needing maintenance, but others described them as nice.
Amenities
8.2
Free breakfast and bar entertainment were appreciated, though parking was a concern.
Value for Money
8.7
General sentiment indicates good value, especially with pet-friendly policies.
Food and Beverage
6.7
Negative feedback on food freshness and quality impacts this rating.
Overall Experience
8
Mixed reviews reflect a median experience that aligns with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:20

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and modern amenities at The Plaza Hotel, located in the heart of Kamloops.

Convenient Facilities Nearby
Indulge in a relaxing spa day at Aina Organic Spa, rejuvenate at The Yoga Loft, or stay active at the YMCA fitness facilities - all just a short walk away from the hotel.

Explore Kamloops with Ease
With the beach, Sandman Centre Coliseum, and local attractions within walking distance, The Plaza Hotel offers easy access to the best of Kamloops. Book now for an unforgettable stay!

Important information:

Please note, extra beds can be accommodated in the rooms based on availability. Please contact the property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 8 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 2705 reviews
Cleanliness: 6.2
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 8
T
Teri couple ca
9
Great location, just stayed for 1 night to attend concert (within walking distance)
Pros:

Great location, comfortable bed, friendly staff. Offered breakfast but we slept in. Location is good for places to eat as well. Will stay there again.

Cons:

Heard traffic & the train from our room, but that was to be expected, so we could be close to the Sandman Centre. Would have like the a/c to work better (or a fan near the bed) however it is an old building, so once again, not surprised.

2026-03-21 via Nuitee
D
Dennis couple ca
7
Staff were quite friendly.
Cons:

Tv was hard to connect to think that the batteries needed changing on the remote control. Coffee in the room was decaffeinated and that's the only thing I didn't like.

2026-03-20 via Nuitee
T
T. Saxby family_with_children ca
10
2026-03-18 via Nuitee
M
melanie family_with_children ca
1
Terrible liar
Pros:

The location

Cons:

The female behind the desk out right lied about vacancy and my payment. Said that they didn't receive my payment. And it was clearly taken from my account. Booking.com confirmed that yes, they did have my payment and refused to return it until booking.com told them to refund it.
Then refused me to rent a room saying they were all booked. When again, booking.com confirmed there were rooms available.

2026-03-15 via Nuitee
K
Katharina solo_traveller de
6
2026-03-15 via Nuitee
G
Guy family_with_children ca
6
Parking Fee Nightmares
Pros:

Location

Cons:

The $8 parking fee they spring on you when checking in

2026-03-15 via Nuitee
K
karlr342 Business
6
don't come here looking for a good breakfast.
Pros:

room was clean and quiet but do not stay here expecting a breakfast. this was one of the worst hotel breakfast i have ever had. all items were liek they had been reheated mutiple times and were very bland.

2026-03-13 via Tripadvisor
M
Michael solo_traveller nz
7
Book somewhere else
Pros:

Not much

Cons:

The fact I might get stabbed at any second

2026-03-09 via Nuitee
L
Liu solo_traveller ca
6
2026-03-06 via Nuitee
R
Ralph couple ca
8
Loved it will be back
Pros:

Loved the vibe of an older hotel, clean rooms, funky old elevator, good breakfast, parking was close. Staff very friendly and helpful

2026-03-05 via Nuitee
R
Ricky couple ca
6
Pros:

Location n staff

Cons:

The room

2026-03-05 via Nuitee
4
40lisamariek Couples
2
Poop left in our toilet!!!
Pros:

Stayed one night in the King Suite with my husband. The toilet had poop along the bowl. Called and we were assured it would be cleaned first thing in the morning, nothing. Talked to the front desk when we left and were assured a discounted evening and that the manager would call as soon as he came in. Never called. I called back every day for a week, no return calls and the manager was never there or available. Never resolved. Place overall was pretty dirty. We were there first in the morning at 6 am to eat breakfast - there was still food under the tables from who knows, no way to dry hands in the washroom down stairs. Poor overall experience, dirty, down right disgusting to find poop in our room toilet and never cleaned…

2026-03-02 via Tripadvisor
B
Bastiaan family_with_children nl
7
Pros:

De locatie

Cons:

Het ontbijt

2026-02-27 via Nuitee
H
Hamish couple au
7
Pros:

Loved the central location

Cons:

The lift was very small made it difficult to get our bags to the room

2026-02-26 via Nuitee
K
KURTIS couple ca
1
Shitty
Pros:

Nothing

Cons:

I reserved a room, with a local address, and even checked in online the day before. When I arrived with my spouse I was told, very rudely, I was having my reservation canceled because I was a local. I will never stay in a whyndad hotel again. I have been telling everyone I work with in the industry to boycott Whyndam, I'm sorry for your loss

2026-02-24 via Nuitee
B
Byron solo_traveller ca
8
Pros:

Value for money

Cons:

Wanted to get a meal after 9 in the lounge but was not able to

2026-02-23 via Nuitee
K
Kai family_with_children ca
1
Paid to be told to go somewhere else
Pros:

Beautiful building

Cons:

Refused accommodations, charged a full "cancelation fee" despite being refused service, very disappointing.

2026-02-23 via Nuitee
L
Linzey family_with_children gb
4
Run down and not the highest clean standards
Pros:

Good location

Cons:

This is very run down, absolutely not a 4*. Found multiple hairs under the fitted sheets, also marked, complained and did not want to stay a 2nd night refused a refund but did get a room upgrade. Suite was better but lots of wear and tear

2026-02-23 via Nuitee
D
D633QKheatherl Business
2
Don't stay here
Pros:

Worst sleep of my life. This hotel has heating problems that need to be addressed. We stayed here in February and the temperature inside our room was over 90 degrees. The only way to cool the room down is to keep the window open so all the noise from the street kept me up all night. There's a nightclub in the same building that plays loud music out into the street - plus partiers outside screaming late into the night. Smells like cigarette smoke. Just awful. I don't recommend staying here under any circumstances.

2026-02-14 via Tripadvisor
F
Fowler couple ca
8
Pros:

Good food

2026-02-14 via Nuitee