The Plaza Hotel Downtown, Trademark Collection by Wyndham

Hotels
Trademark
7.8 (2686 reviews)
405 Victoria Street , Kamloops , ca

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great downtown location
Free breakfast
Good value for money
Cons:
Cleanliness issues
Food quality concerns
Tired room conditions

Categories

Cleanliness
6.2
Multiple reviews mentioned dirty carpets and issues with the bathroom, indicating poor cleanliness.
Service
8.7
Several reviews highlight the friendly and accommodating nature of the staff.
Location
8.7
Reviews praised the hotel's convenient downtown location.
Room Quality
7.2
The condition of some rooms was noted as tired or needing maintenance, but others described them as nice.
Amenities
8.2
Free breakfast and bar entertainment were appreciated, though parking was a concern.
Value for Money
8.7
General sentiment indicates good value, especially with pet-friendly policies.
Food and Beverage
6.7
Negative feedback on food freshness and quality impacts this rating.
Overall Experience
8
Mixed reviews reflect a median experience that aligns with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:20

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and modern amenities at The Plaza Hotel, located in the heart of Kamloops.

Convenient Facilities Nearby
Indulge in a relaxing spa day at Aina Organic Spa, rejuvenate at The Yoga Loft, or stay active at the YMCA fitness facilities - all just a short walk away from the hotel.

Explore Kamloops with Ease
With the beach, Sandman Centre Coliseum, and local attractions within walking distance, The Plaza Hotel offers easy access to the best of Kamloops. Book now for an unforgettable stay!

Important information:

Please note, extra beds can be accommodated in the rooms based on availability. Please contact the property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 8 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 2686 reviews
Cleanliness: 6.2
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 8
F
Fowler couple ca
8
Pros:

Good food

2026-02-14 via Nuitee
Y
YJCTaken NONE Vancouver, British Columbia
6
Nope
Pros:

Noisy until 3am on a Friday 8am wake up text trying to get you checked out. Coffee machine put in an impossible place to use. Area little sketchy.

2026-02-08 via Tripadvisor
M
mckinley extended_group ca
4
Didn't actually get the opportunity to stay.
Pros:

Based on my experience at the hotel, I have no comment. Although hopefully one day I will be able to give feedback about that.

Cons:

I didn't like the way I was treated by the staff. Because I received a call from the hotel confirming my booking and half an hour when I showed up the lady said the room wasn't available, so i showed her the email confirming the booking and I just felt mistreated, when I asked to speak with the supervisor I was told "no".
Basically it was a disapointing experience.

And I wasted money on a cab to get to and from the hotel which also was disapointing.

2026-01-29 via Nuitee
M
Mingjie extended_group us
5
2026-01-24 via Nuitee
V
VICTORIA couple ca
7
2026-01-19 via Nuitee
M
Mark solo_traveller ca
8
The hotel and location made for a very enjoyable time.
Pros:

Bed was fine, room was nice and I liked the Heritage value. I liked the downtown location and the close amenities.

Cons:

In shower there is no shelf to place anything, like your bar of soap.

2026-01-19 via Nuitee
M
Mike solo_traveller ca
4
2026-01-19 via Nuitee
T
Thomas couple ca
1
Horrible place to stay.
Pros:

The photos of this property way over sold what you actually get when you arrive. The idea of this hotel sounded and looked charming and like a beautiful piece of history and you arrive and it’s the complete opposite.

Cons:

It’s a horror house. Rooms smell like cigarettes. The room was dark and dingy. The bathroom door was closed and latched when we walked in the room which was concerning. The homeless population runs this area. Not enough parking at the hotel and the homeless were looking in car windows and trying to get into hotel guests vehicles parked in their “parking lot” at 3pm. Told the woman at the front desk and she didn’t seem to care. This is not somewhere I would bring my family or children or anyone. It’s a highway motel super 8 run down and stamped as a historical building.

2026-01-19 via Nuitee
H
Heidi extended_group ca
7
Pros:

Good value.

Cons:

Heat was not functional (turned on only seasonally) and rooms were cold.

2026-01-19 via Nuitee
P
Paulette couple ca
2
Very undesirable
Pros:

Ok, nothing special.

Cons:

Room small,old dirty windows. Bathroom floor filty
TV not in good working condition. Carpets need steam cleaning. Had to pay $8 for parking .
Never will stay there or promote this place

2026-01-19 via Nuitee
N
nathen solo_traveller ca
10
Pros:

I had a great stay at The Plaza Hotel. The staff were very friendly and helpful, the room was clean and comfortable, and the breakfast was delicious. Everything about the hotel made the stay enjoyable. I would definitely come back and recommend it to others.

2026-01-19 via Nuitee
L
Lisa couple ca
5
Great bed, very small shower and you have to pay for parking if you are able to get one by the hotel
Pros:

Liked that we could walk all over downtown, that it had breakfast- muffins were delicious. The bed was very comfortable and that it had a fridge.

Cons:

The shower was very small. We had to pay for parking every night. We were told that we would have parking beside hotel that we had paid for and then went to park for the night and it was available. They told us we could park a couple blocks away. We ended up finding a spot on the street not too far from hotel but had to leave by nine.

2026-01-19 via Nuitee
G
Graham couple ca
3
Pros:

Breakfast room was very good.

Cons:

Food

2026-01-19 via Nuitee
S
Sabine extended_group de
7
Unter anderen Bedienungen gerne wieder!
Pros:

Einfacher und schneller Check in. Das sehr freundliche Personal.

Cons:

Parkplätze nicht vor Ort, es hatten Menschen Zutritt zum Hotel die nicht dort wohnten! In der Nacht klopften fremde Menschen aggressiv an den Hoteltüren. Das war sehr unangenehm…

2026-01-19 via Nuitee
W
Will solo_traveller ca
7
2026-01-19 via Nuitee
S
Stefanie couple de
5
2026-01-19 via Nuitee
S
Sahara couple ca
1
2026-01-19 via Nuitee
A
Ashlee solo_traveller ca
10
Pros:

I had the pleasure of staying at The Plaza Hotel for just one night, and it was truly an unforgettable experience. From the warm and attentive staff to the beautifully appointed rooms, everything exceeded my expectations. The breakfast was exceptional, and every detail throughout the hotel reflected warmth and care. Every member of the team made me feel welcomed and valued. I highly recommend The Plaza to anyone looking for an impeccable stay — I can’t wait to return!

2026-01-19 via Nuitee
B
Beverly couple ca
2
Misrepresentation of 4 stars, terrible sleep on uncomfortable bed, could not leave fast enough.
Pros:

The staff were very nice.

Cons:

The hotel is very old definitely not 4 stars. Beds were terrible mattresses sagged and uncomfortable. Parking is terrible have to worry about break in of vehicles.

2026-01-19 via Nuitee
S
Simon solo_traveller gb
8
Pros:

A good restaurant for both evening meal and breakfast.

2026-01-19 via Nuitee