The Plaza Hotel Downtown, Trademark Collection by Wyndham

Hotels
•
Trademark
7.8 (2686 reviews)
405 Victoria Street , Kamloops , ca

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great downtown location
Free breakfast
Good value for money
Cons:
Cleanliness issues
Food quality concerns
Tired room conditions

Categories

Cleanliness
6.2
Multiple reviews mentioned dirty carpets and issues with the bathroom, indicating poor cleanliness.
Service
8.7
Several reviews highlight the friendly and accommodating nature of the staff.
Location
8.7
Reviews praised the hotel's convenient downtown location.
Room Quality
7.2
The condition of some rooms was noted as tired or needing maintenance, but others described them as nice.
Amenities
8.2
Free breakfast and bar entertainment were appreciated, though parking was a concern.
Value for Money
8.7
General sentiment indicates good value, especially with pet-friendly policies.
Food and Beverage
6.7
Negative feedback on food freshness and quality impacts this rating.
Overall Experience
8
Mixed reviews reflect a median experience that aligns with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:20

Property Description

Historic Charm and Modern Comfort
Experience the perfect blend of history and modern amenities at The Plaza Hotel, located in the heart of Kamloops.

Convenient Facilities Nearby
Indulge in a relaxing spa day at Aina Organic Spa, rejuvenate at The Yoga Loft, or stay active at the YMCA fitness facilities - all just a short walk away from the hotel.

Explore Kamloops with Ease
With the beach, Sandman Centre Coliseum, and local attractions within walking distance, The Plaza Hotel offers easy access to the best of Kamloops. Book now for an unforgettable stay!

Important information:

Please note, extra beds can be accommodated in the rooms based on availability. Please contact the property for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YKA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 8 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.8
Based on 2686 reviews
Cleanliness: 6.2
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 6.7
Overall Experience: 8
L
Liu • solo_traveller • ca
6
2026-03-06 • via Nuitee
R
Ricky • couple • ca
6
Pros:

Location n staff

Cons:

The room

2026-03-05 • via Nuitee
R
Ralph • couple • ca
8
Loved it will be back
Pros:

Loved the vibe of an older hotel, clean rooms, funky old elevator, good breakfast, parking was close. Staff very friendly and helpful

2026-03-05 • via Nuitee
B
Bastiaan • family_with_children • nl
7
Pros:

De locatie

Cons:

Het ontbijt

2026-02-27 • via Nuitee
H
Hamish • couple • au
7
Pros:

Loved the central location

Cons:

The lift was very small made it difficult to get our bags to the room

2026-02-26 • via Nuitee
K
KURTIS • couple • ca
1
Shitty
Pros:

Nothing

Cons:

I reserved a room, with a local address, and even checked in online the day before. When I arrived with my spouse I was told, very rudely, I was having my reservation canceled because I was a local. I will never stay in a whyndad hotel again. I have been telling everyone I work with in the industry to boycott Whyndam, I'm sorry for your loss

2026-02-24 • via Nuitee
B
Byron • solo_traveller • ca
8
Pros:

Value for money

Cons:

Wanted to get a meal after 9 in the lounge but was not able to

2026-02-23 • via Nuitee
K
Kai • family_with_children • ca
1
Paid to be told to go somewhere else
Pros:

Beautiful building

Cons:

Refused accommodations, charged a full "cancelation fee" despite being refused service, very disappointing.

2026-02-23 • via Nuitee
L
Linzey • family_with_children • gb
4
Run down and not the highest clean standards
Pros:

Good location

Cons:

This is very run down, absolutely not a 4*. Found multiple hairs under the fitted sheets, also marked, complained and did not want to stay a 2nd night refused a refund but did get a room upgrade. Suite was better but lots of wear and tear

2026-02-23 • via Nuitee
D
D633QKheatherl • Business
2
Don't stay here
Pros:

Worst sleep of my life. This hotel has heating problems that need to be addressed. We stayed here in February and the temperature inside our room was over 90 degrees. The only way to cool the room down is to keep the window open so all the noise from the street kept me up all night. There's a nightclub in the same building that plays loud music out into the street - plus partiers outside screaming late into the night. Smells like cigarette smoke. Just awful. I don't recommend staying here under any circumstances.

2026-02-14 • via Tripadvisor
F
Fowler • couple • ca
8
Pros:

Good food

2026-02-14 • via Nuitee
Y
YJCTaken • NONE • Vancouver, British Columbia
6
Nope
Pros:

Noisy until 3am on a Friday 8am wake up text trying to get you checked out. Coffee machine put in an impossible place to use. Area little sketchy.

2026-02-08 • via Tripadvisor
M
mckinley • extended_group • ca
4
Didn't actually get the opportunity to stay.
Pros:

Based on my experience at the hotel, I have no comment. Although hopefully one day I will be able to give feedback about that.

Cons:

I didn't like the way I was treated by the staff. Because I received a call from the hotel confirming my booking and half an hour when I showed up the lady said the room wasn't available, so i showed her the email confirming the booking and I just felt mistreated, when I asked to speak with the supervisor I was told "no".
Basically it was a disapointing experience.

And I wasted money on a cab to get to and from the hotel which also was disapointing.

2026-01-29 • via Nuitee
M
Mingjie • extended_group • us
5
2026-01-24 • via Nuitee
S
Sabine • extended_group • de
7
Unter anderen Bedienungen gerne wieder!
Pros:

Einfacher und schneller Check in. Das sehr freundliche Personal.

Cons:

Parkplätze nicht vor Ort, es hatten Menschen Zutritt zum Hotel die nicht dort wohnten! In der Nacht klopften fremde Menschen aggressiv an den Hoteltüren. Das war sehr unangenehm…

2026-01-19 • via Nuitee
M
Mark • solo_traveller • ca
8
The hotel and location made for a very enjoyable time.
Pros:

Bed was fine, room was nice and I liked the Heritage value. I liked the downtown location and the close amenities.

Cons:

In shower there is no shelf to place anything, like your bar of soap.

2026-01-19 • via Nuitee
L
Lisa • couple • ca
5
Great bed, very small shower and you have to pay for parking if you are able to get one by the hotel
Pros:

Liked that we could walk all over downtown, that it had breakfast- muffins were delicious. The bed was very comfortable and that it had a fridge.

Cons:

The shower was very small. We had to pay for parking every night. We were told that we would have parking beside hotel that we had paid for and then went to park for the night and it was available. They told us we could park a couple blocks away. We ended up finding a spot on the street not too far from hotel but had to leave by nine.

2026-01-19 • via Nuitee
N
nathen • solo_traveller • ca
10
Pros:

I had a great stay at The Plaza Hotel. The staff were very friendly and helpful, the room was clean and comfortable, and the breakfast was delicious. Everything about the hotel made the stay enjoyable. I would definitely come back and recommend it to others.

2026-01-19 • via Nuitee
V
VICTORIA • couple • ca
7
2026-01-19 • via Nuitee
P
Paulette • couple • ca
2
Very undesirable
Pros:

Ok, nothing special.

Cons:

Room small,old dirty windows. Bathroom floor filty
TV not in good working condition. Carpets need steam cleaning. Had to pay $8 for parking .
Never will stay there or promote this place

2026-01-19 • via Nuitee