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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Heated pool
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Supervised childcare/activities
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby indoor pool
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Access to nearby outdoor pool
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Rooftop garden
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
World-Class Amenities
Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.
Ideal Location for Exploring
Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.
Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Extra beds are subject to availability upon check-in.
Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for VND 721,000 per person per night when using an available extra bed.
People 12 years old and over stay for VND 1,440,000 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Rooftop bar is amazing - gym and pool are good
Buffet is good but not excellent
Enjoyed our stay. Lovely room with views over West Lake. Really enjoyed the sky bar, great cocktails, stunning views across the city and a relaxed ambience. The breakfast area could be a little crowded at peek times, but we always got a table. Would definitely stay again.
Thuận tiện cho công việc
Phòng chưa thật sự cách âm. Vẫn nghe thấy tiếng động đi lại bên ngoài
Great property supported by amazing staff especially in the Pacific Lounge on the 17 floor with Reena, Yen, Long and Thomas who catered to me with exceptional service. Thank you
Good location and the rooms are spacious and comfy with view of lake though hotel is a little way out the centre area, and we need to walk about 25 to 30 minutes. The hotel staff were helpful, and friendly and the breakfast was ideal.
3 night stopover at the Pan Pacific Hotel. The hotel is next to the West Lake, the Red River and Truc Bach Lake. As an additional bonus we stayed during the new year celebrations and were able to watch the surrounding fireworks at midnight from the top floor.
Although we felt the hotel was a little way out the centre area was walkable in about 25 to 30 minutes. The hotel staff were helpful and friendly and the food was ideal. Our rooms were serviced every day and we experienced no issues.
Overall, a decent hotel which I would stay at again if needed.
Nous avons aimé le confort des chambres et la superbe vue sur le lac. Le personnel est très pro et au petit soin. Le petit déjeuner et la restauration, plus globalement, est excellente. Mention spéciale pour le restaurant chinois.
Nous reviendrons dans cet établissement et nous le recommandons.
Nice hotel although the room smelt a bit musty. The shower is a bit odd, fitted at a strange angle and over the bath. You do need to be fairly able bodied to get in and out of the bath to use the shower.
The roof top bar was lovely and the staff are great. The breakfast is amazing, I’ve never seen so much choice.
Decent standard as Pan Pacific is a given but rooms are now quite old. Good location with view of lake. Bf is good and I joined a company event with hundreds of people at banquet place and food was excellent! I was really impressed by level of food for such a large party (300+ people).
Nice gym and indoor pool area.
Rooms are good but a bit old. That’s the o ly part separating from a 5. Otherwise well worth a stay. Have stayed before and would stay again.
Probably the best city hotel in Hanoi when it comes to location and service quality! The service staff members in the Pan Pacific Hanoi Executive Lounge were wonderful to us. They put in their best efforts to get to know all their guests and went out of their way to provide a lot of useful information, particularly Chloe who had spent some time curating a list of places and delicacies we could try in the next port of call at Hai Phong. Duka and Minh were attentive and discrete in their service, and making sure everyone was comfortable and contented.
A very positive experience. Check-in was efficient and friendly. The concierges were helpful. The room was comfortable and everything worked well.
The breakfast buffet was one of the best we have seen. The rooftop bar was a pleasant setting for a sundowner.
A very well-managed property with hospitable staff. What more could you ask for?
The only (slight) negative is that the hotel has reception rooms on the mezzanine above the reception area. On two evenings there was music playing which we could hear in our room (cheesy ballads one evening and dance music the second).
The public areas were great, there’s a rooftop bar where you can get drinks and small meals. We used this every night that we were there. The staff were great.
The only downside was that the room had electrics ( plug sockets and cables) that were not in great condition - some sockets coming away from the wall. The bed was comfortable
Der Zugang zur Lounge und das Frühstücksangebot mit einem sehr zuvorkommenden Service.
Der Empfang und die Gepäckübernahme war nicht berauschend, doch die Unterkunft als solches kann man empfehlen.
The property was beautiful and located in an area walkable to many sites. The lake near the hotel helped to dampen city sounds. Room was clean and well furnished. Staff friendly and helpful. Breakfast buffet was great!
Modern facility with great amenities and restaurants.
Traffic!
First time in a Pan Pacific and it was just wonderful.
We booked a club room and the club is quite something. Great views, very quiet atmosphere, great food options. Actually one of the best lounges we have been to.
Most amazing were the wonderful staff. Yen who checked us in was such a nice person.
And the very charming Hoang too. We can highly recommend this hotel.
Khách sạn 5* mà phòng tắm bị hỏng nước nóng, khách phản hồi thợ kỹ thuật đã lên xác nhận.
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