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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Babysitting/child services
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Non-smoking throughout
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Private parking
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Rooftop pool
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Hot spring bath
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Manicure
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Pedicure
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Fitness classes
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Personal trainer
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Hair Salon Services
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
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Property Description
Luxurious Accommodation with Stunning Views
World-Class Amenities
Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.
Ideal Location for Exploring
Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.
Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Extra beds are subject to availability upon check-in.
Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.
A deposit may be required at the property.
Location
Guest Reviews
Exceptional place to stay with family in Hanoi. Everything was great. Our second time in Hanoi, wish we had stayed their before.
Nothing.
Super Lager
كل شي
خدمة التمديد حتى لو برسوم
A magical 5th stay! Heartfelt birthday surprises and unmatched personalized care at Pan Pacific Hanoi
I just completed my 5th stay at Pan Pacific Hanoi, and it truly felt like coming home. What made this visit exceptionally memorable was the outstanding hospitality and deep personal care from the entire team.
A special thank you to Ha from the Concierge team and Tham at the Executive Lounge. Ha was incredibly attentive and caring, meticulously planning each day of my two-day itinerary to ensure everything was perfect. Whether it was coordinating a trip to church or arranging logistics for my next stop, Ha was always proactively enquiring after my well-being and managing every detail flawlessly.
I was also deeply touched to receive a beautifully crafted welcome card celebrating my return for the fifth time.Since my birthday was around the corner, they went above and beyond by wishing me in advance with a delicious birthday cake.
Walking into my room, I was truly happy to see a beautiful bouquet of lotus flowers prepared in advance by Ha.
Furthermore, Tham demonstrated amazing memory and care; she quietly went about ensuring my stay went exactly how I liked it, even remembering the precise room I stayed in previously and setting it up perfectly to my preferences.
I also had a deeply relaxing experience at the newly refurbished spa. The therapists are highly experienced, professional, and excellent at what they do. Dining was another major highlight of this trip. The breakfast spread was fantastic, offering incredibly tasty dishes and a great selection of made-to-order cooked breakfast options. For lunch, the Chinese restaurant did not disappoint, serving a wide and delicious variety of dim sum dishes that I highly recommend.
While there were lots of new faces in the Pacific Lounge this time, with Mia leading the team, everyone was still very welcoming and always ready to serve with a warm smile.
It was also wonderful to see friendly, familiar faces like Tuan at the Front Desk and the rest of the Concierge team.This level of customised care, thoughtful memory, and genuine warmth is exactly why I keep coming back.
Thank you, Pan Pacific Hanoi, for making my birthday and my 5th stay so magical!
The staffs are very helpful and what I like most is I can check in early and check out late without having to pay extra.
Pan Pacific is right outside of old quarter in the charming Westlake area. If you want to be in the action, this is not it. If you like a quiet area, this is a good hotel. First let me just say I booked through Amex and I expected 5 stars, I’d say this hotel is 4 star at best. The service was good but the rooms are dated and the hotel in general does not have the 5 star personalization/charm that most hotels have.
My first room was run down and had an odor. The electrical plugs didn’t work, it smelled musty, the carpet was gross and the ac filter was falling out of my closet. It wasn’t until I called Amex to complain that the manager offered graciously to move me before I moved myself. I have to say the top level is a major difference and my room was way nicer when I moved. If I didn’t escalate the issue, I would probably not have stayed — it was pretty bad. All in all, service was great during my stay. The spa was awesome. Gym got crowded daily but it has amazing amenities. The hotel lobby is gorgeous and I guess depending on the room, it can be a nice stay. I would not book a basic room though until they remodel.
朝食がおいしかった。種類も豊富で楽しめた。ジム、プールあり。ジャグジーとサウナは男女兼用なので、水着がないと入れない。男女別々だったらもっとよかった。ベッドは柔らかくて寝心地がよかった。ホテルでリラックスするには最高。
特になし。
I would like to sincerely appreciate Tom for his outstanding service during my stay. He was professional, friendly, attentive, and always willing to help with a smile. His positive attitude and dedication made my experience much more enjoyable. Tom went above and beyond to ensure everything was comfortable and taken care of. Staff members like him truly make a difference, and I highly recommend recognizing his excellent work. Thank you, Tom, for your exceptional hospitality!
The Pan Pacific Hanoi truly impressed me during my business trip. The location is excellent, and the view over West Lake is absolutely beautiful. The breakfast selection and dinner were outstanding — both were a real culinary delight.
The service was exceptional in every area: at the reception, in the restaurant, through room service, and in the spa area. The entire team was extremely attentive, friendly, and professional.
In my opinion, this hotel is highly recommended for business travelers. A well-deserved 5-star rating!
The location, view and staff were super friendly
For the price point, totally understand that it’s pan pacific, the rooms were slightly dated and you can see signs of wear and tear.
Very central in Hanoi. Staff is just awesome and very skilled in making one comfortable and feel welcome
We enjoyed our stay at the Pan Pacific. The foyer was grand and the rooms spacious.
The staff were very friendly and helpful.
Very little
La classe de l’établissement
La piscine
Le rooftop
Le prix
Le petit déjeuner cher
לקחנו חדר עם נוף לאגם , היה פצצה
אוכל מעולה, שירות ברמה טובה מאוד ,
חדר גדול, שירות מעולה , מתאים לסוף טיול בוויאטנם , להתפנק לפני החזרה הביתה אבל לא לשבור את הכיס
אין
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