Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Beautiful views
Cons:
Poor cleaning service
Inhospitable staff
Room maintenance issues

Categories

Cleanliness
8.28
Some reviews indicated cleanliness issues.
Service
9.05
Service was highlighted positively by many reviews despite a few complaints.
Location
8.79
Some reviews mentioned the location being a bit far from the Old Quarter but generally positive.
Room Quality
8.74
Most reviews praised the room quality with some indicating issues with room maintenance.
Amenities
8.77
Amenities were generally well-received with specific mentions of good food and pool.
Value for Money
8.73
Perceptions of value were favorable based on various reviews.
Food and Beverage
9.28
Food was described as delicious and well-prepared in multiple reviews.
Overall Experience
8.75
Overall experience was a mix, with highlights in service, location, and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:47

Property Description

Luxurious Accommodation with Stunning Views

World-Class Amenities

Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.

Ideal Location for Exploring

Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.

Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Property Video

Guest Reviews

8.8
Based on 572 reviews
Cleanliness: 8.28
Service: 9.05
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
A
Akanksha • couple • in
10
2026-09-18 • via Nuitee
B
bonner • couple • ie
10
2026-09-16 • via Nuitee
B
bonner • couple • ie
10
2026-09-16 • via Nuitee
T
TUẤN ANH • solo_traveller • vn
10
2026-09-14 • via Nuitee
N
Neil • solo_traveller • us
10
2026-09-13 • via Nuitee
T
Thi Thanh Hanh • solo_traveller • vn
10
2026-09-06 • via Nuitee
J
Julie • extended_group • fr
10
Bel hôtel avec un bon rapport qualité prix
Pros:

Superbe piscine et superbe buffet du petit déjeuner.

2026-09-04 • via Nuitee
N
NGO • couple • vn
1
Trải nghiệm quá tệ, không đáng với giá tiền. Không quay lại lần nữa.
Pros:

Vị trí

Cons:

Vệ sinh dơ.
Cơ sở vật chất cực tệ so với tiêu chuẩn và giá phòng: nhà vệ sinh dơ, không có vòi xịt vệ sinh. Ti vi loại cực cổ không phải smart TV. Cách âm cực tệ. Thức ăn không ngon.

2026-09-02 • via Nuitee
M
Muataz • couple • il
10
Pros:

Good

2026-08-30 • via Nuitee
M
Muataz • couple • il
10
Pros:

Good

2026-08-30 • via Nuitee
M
Muataz • couple • il
10
Pros:

Good

2026-08-30 • via Nuitee
I
Indrajeet • couple • in
10
2026-08-25 • via Nuitee
P
Pooja • couple • in
9
Nice but some staff at breakfast was rude
Pros:

The view

Cons:

Very small rooms and some staff very rude

2026-08-25 • via Nuitee
M
MIkhail • solo_traveller • kz
10
2026-08-21 • via Nuitee
T
Trung Hieu • couple • vn
9
2026-08-21 • via Nuitee
M
Massyuki • solo_traveller • jp
8
ラグジュアリー
Pros:

ベッドと景色

Cons:

シャワーのお湯がバスタブの外に

2026-08-21 • via Nuitee
T
thevenin • solo_traveller • fr
10
2026-08-17 • via Nuitee
I
Ishaq • couple • sa
7
2026-08-09 • via Nuitee
L
Lutid69 • Couples
10
Elite
Pros:

Been travelling throughout Asia for the last 10-15 years and finally found an elite hotel with the best staff / customer experience. Everything about this hotel is first class and I can’t recommend it enough. Notable mentions to Chloe, Irene, Giang, Alvin, Tina
and Charlotte who make the club lounge experience unrivalled. Don’t book anywhere else - just book here. Keep up the good work guys. Richie & Reka

2026-08-08 • via Tripadvisor
D
Daniel • family_with_children • de
10
Ein wirklich tolles Hotel, dass ich als Vielreisender wirklich weiterempfehlen kann !
2026-08-08 • via Nuitee