Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Beautiful views
Cons:
Poor cleaning service
Inhospitable staff
Room maintenance issues

Categories

Cleanliness
8.28
Some reviews indicated cleanliness issues.
Service
9.05
Service was highlighted positively by many reviews despite a few complaints.
Location
8.79
Some reviews mentioned the location being a bit far from the Old Quarter but generally positive.
Room Quality
8.74
Most reviews praised the room quality with some indicating issues with room maintenance.
Amenities
8.77
Amenities were generally well-received with specific mentions of good food and pool.
Value for Money
8.73
Perceptions of value were favorable based on various reviews.
Food and Beverage
9.28
Food was described as delicious and well-prepared in multiple reviews.
Overall Experience
8.75
Overall experience was a mix, with highlights in service, location, and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:47

Property Description

Luxurious Accommodation with Stunning Views

World-Class Amenities

Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.

Ideal Location for Exploring

Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.

Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Property Video

Guest Reviews

8.8
Based on 565 reviews
Cleanliness: 8.28
Service: 9.05
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
I
Indrajeet • couple • in
10
2026-08-25 • via Nuitee
P
Pooja • couple • in
9
Nice but some staff at breakfast was rude
Pros:

The view

Cons:

Very small rooms and some staff very rude

2026-08-25 • via Nuitee
M
Massyuki • solo_traveller • jp
8
ラグジュアリー
Pros:

ベッドと景色

Cons:

シャワーのお湯がバスタブの外に

2026-08-21 • via Nuitee
M
MIkhail • solo_traveller • kz
10
2026-08-21 • via Nuitee
T
Trung Hieu • couple • vn
9
2026-08-21 • via Nuitee
T
thevenin • solo_traveller • fr
10
2026-08-17 • via Nuitee
I
Ishaq • couple • sa
7
2026-08-09 • via Nuitee
L
Lutid69 • Couples
10
Elite
Pros:

Been travelling throughout Asia for the last 10-15 years and finally found an elite hotel with the best staff / customer experience. Everything about this hotel is first class and I can’t recommend it enough. Notable mentions to Chloe, Irene, Giang, Alvin, Tina
and Charlotte who make the club lounge experience unrivalled. Don’t book anywhere else - just book here. Keep up the good work guys. Richie & Reka

2026-08-08 • via Tripadvisor
D
Daniel • family_with_children • de
10
Ein wirklich tolles Hotel, dass ich als Vielreisender wirklich weiterempfehlen kann !
2026-08-08 • via Nuitee
A
Atish • solo_traveller • es
10
Pros:

Exceptional place to stay with family in Hanoi. Everything was great. Our second time in Hanoi, wish we had stayed their before.

Cons:

Nothing.

2026-08-05 • via Nuitee
A
anomymous • couple • vn
10
2026-07-25 • via Nuitee
H
Huy Hoang • family_with_children • de
8
Pros:

Super Lager

2026-07-22 • via Nuitee
S
Saleh • couple • sa
7
Pros:

كل شي

Cons:

خدمة التمديد حتى لو برسوم

2026-07-22 • via Nuitee
A
apl15 • Solo travel • Singapore
10
A Magical 5th Stay
Pros:

A magical 5th stay! Heartfelt birthday surprises and unmatched personalized care at Pan Pacific Hanoi
I just completed my 5th stay at Pan Pacific Hanoi, and it truly felt like coming home. What made this visit exceptionally memorable was the outstanding hospitality and deep personal care from the entire team.
A special thank you to Ha from the Concierge team and Tham at the Executive Lounge. Ha was incredibly attentive and caring, meticulously planning each day of my two-day itinerary to ensure everything was perfect. Whether it was coordinating a trip to church or arranging logistics for my next stop, Ha was always proactively enquiring after my well-being and managing every detail flawlessly.
I was also deeply touched to receive a beautifully crafted welcome card celebrating my return for the fifth time.Since my birthday was around the corner, they went above and beyond by wishing me in advance with a delicious birthday cake.
Walking into my room, I was truly happy to see a beautiful bouquet of lotus flowers prepared in advance by Ha.
Furthermore, Tham demonstrated amazing memory and care; she quietly went about ensuring my stay went exactly how I liked it, even remembering the precise room I stayed in previously and setting it up perfectly to my preferences.
I also had a deeply relaxing experience at the newly refurbished spa. The therapists are highly experienced, professional, and excellent at what they do. Dining was another major highlight of this trip. The breakfast spread was fantastic, offering incredibly tasty dishes and a great selection of made-to-order cooked breakfast options. For lunch, the Chinese restaurant did not disappoint, serving a wide and delicious variety of dim sum dishes that I highly recommend.
While there were lots of new faces in the Pacific Lounge this time, with Mia leading the team, everyone was still very welcoming and always ready to serve with a warm smile.
It was also wonderful to see friendly, familiar faces like Tuan at the Front Desk and the rest of the Concierge team.This level of customised care, thoughtful memory, and genuine warmth is exactly why I keep coming back.
Thank you, Pan Pacific Hanoi, for making my birthday and my 5th stay so magical!

2026-07-13 • via Tripadvisor
용희 • couple • kr
9
2026-07-12 • via Nuitee
L
Lan • couple • gb
10
Hotel with great location and comfort
Pros:

The staffs are very helpful and what I like most is I can check in early and check out late without having to pay extra.

2026-07-08 • via Nuitee
A
amannnnda • Couples • Orange County, California
8
Older hotel, stay in bigger remodeled rooms
Pros:

Pan Pacific is right outside of old quarter in the charming Westlake area. If you want to be in the action, this is not it. If you like a quiet area, this is a good hotel. First let me just say I booked through Amex and I expected 5 stars, I’d say this hotel is 4 star at best. The service was good but the rooms are dated and the hotel in general does not have the 5 star personalization/charm that most hotels have.

My first room was run down and had an odor. The electrical plugs didn’t work, it smelled musty, the carpet was gross and the ac filter was falling out of my closet. It wasn’t until I called Amex to complain that the manager offered graciously to move me before I moved myself. I have to say the top level is a major difference and my room was way nicer when I moved. If I didn’t escalate the issue, I would probably not have stayed — it was pretty bad. All in all, service was great during my stay. The spa was awesome. Gym got crowded daily but it has amazing amenities. The hotel lobby is gorgeous and I guess depending on the room, it can be a nice stay. I would not book a basic room though until they remodel.

2026-07-04 • via Tripadvisor
M
MIYOKO • extended_group • vn
10
リラックス
Pros:

朝食がおいしかった。種類も豊富で楽しめた。ジム、プールあり。ジャグジーとサウナは男女兼用なので、水着がないと入れない。男女別々だったらもっとよかった。ベッドは柔らかくて寝心地がよかった。ホテルでリラックスするには最高。

Cons:

特になし。

2026-06-29 • via Nuitee
N
Nguyen • couple • vn
10
2026-06-17 • via Nuitee
S
supriyamoirangthem • Business
10
Appreciation for Tom
Pros:

I would like to sincerely appreciate Tom for his outstanding service during my stay. He was professional, friendly, attentive, and always willing to help with a smile. His positive attitude and dedication made my experience much more enjoyable. Tom went above and beyond to ensure everything was comfortable and taken care of. Staff members like him truly make a difference, and I highly recommend recognizing his excellent work. Thank you, Tom, for your exceptional hospitality!

2026-06-11 • via Tripadvisor