Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Beautiful views
Cons:
Poor cleaning service
Inhospitable staff
Room maintenance issues

Categories

Cleanliness
8.28
Some reviews indicated cleanliness issues.
Service
9.05
Service was highlighted positively by many reviews despite a few complaints.
Location
8.79
Some reviews mentioned the location being a bit far from the Old Quarter but generally positive.
Room Quality
8.74
Most reviews praised the room quality with some indicating issues with room maintenance.
Amenities
8.77
Amenities were generally well-received with specific mentions of good food and pool.
Value for Money
8.73
Perceptions of value were favorable based on various reviews.
Food and Beverage
9.28
Food was described as delicious and well-prepared in multiple reviews.
Overall Experience
8.75
Overall experience was a mix, with highlights in service, location, and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:47

Property Description

Luxurious Accommodation with Stunning Views

World-Class Amenities

Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.

Ideal Location for Exploring

Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.

Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for VND 721,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 1,440,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 515 reviews
Cleanliness: 8.28
Service: 9.05
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
U
UrsulaK • Family
10
Great hotel in convenient location.
Pros:

This was our first hotel on our multi week SE Asia trip and I am writing this review at the end of the trip to accurately compare the hotels we stayed in.

The hotel rooms are large and have great amenities, like robes and coffee makers in the room. In fact, this was the only hotel on our trip that had a coffee maker in the room. The buffet breakfast was also fantastic. The hotel is in a great location by the lake so you can walk to a number of cafes and restaurants.

2026-03-19 • via Tripadvisor
B
Barry • family_with_children • au
9
Good introduction to Vietnam Cities.
Pros:

Great choices for breakfast. Very good lake outlook.

Cons:

Nothing much although we didn’t discover any good restaurants within walking distance. This was offset by the options on site.

2026-03-18 • via Nuitee
K
Kate • couple • au
8
2026-03-17 • via Nuitee
K
Kate • couple • au
8
Great experience
Pros:

Great location
Comfortable bed

Cons:

Didn’t have some breakfast items available upstairs on level 17 such as orange juice & hollandaise sauce at breakfast time
Didn’t have milk available in the rooms to make a cup of tea

2026-03-17 • via Nuitee
B
Bryan • couple • vn
10
Pros:

Nice staff, clean room

Cons:

I booked the room for my boss and He has stayed here many times. The hotel should review the quality of the food. It is the worst food among all the 5-star hotels in Hanoi.

2026-03-12 • via Nuitee
H
Helen • couple • au
8
2026-03-12 • via Nuitee
D
davidjQ8258FY • Couples
10
Fabulous new bathroom
Pros:

We upgraded to get a great refurbished room overlooking the lake. The bathroom was super smart. It had one of those loos that warms the seat when you sit on it and has a multitude of functions. I didn't use any of them, but it amused us.
Great toiletries in the bathroom, really good quality.
The hotel is a bit of a walk to train street, but we found it easily doable.
The best entertainment is sitting at a table in breakfast looking at the traffic below. Extraordinary how we witnessed no accidents despite the chaos.

2026-03-10 • via Tripadvisor
M
Melissa • couple • au
10
2026-03-09 • via Nuitee
V
vickicork • Couples • Tampa, Florida
10
Very nice hotel
Pros:

Loved my stay ,booked it for a one night stay before departure as it is about half hour from airport ,breakfast is at 6.30 pm so it’s convenient for early flight ,also very close to Pagoda , room was very nice ,had dinner at Pacifica restaurant( great food ) downstairs followed by drink at sky bar and breakfast was well .Thanks to Hoang ( wonderful check in at lounge ) ,Vy (restaurant ) ,Duka (lounge ) and Van all for making our stay memorable.

2026-03-08 • via Tripadvisor
C
Catherine • solo_traveller • au
9
Comfortable
Pros:

Rooftop bar is amazing - gym and pool are good

Cons:

Buffet is good but not excellent

2026-03-04 • via Nuitee
S
Susie_Stevie • Couples • Horsham, Horsham District, West Sussex, England
10
Very impressed
Pros:

Enjoyed our stay. Lovely room with views over West Lake. Really enjoyed the sky bar, great cocktails, stunning views across the city and a relaxed ambience. The breakfast area could be a little crowded at peek times, but we always got a table. Would definitely stay again.

2026-03-02 • via Tripadvisor
V
Văn Tiến • couple • vn
10
Khá tốt đẹp
Pros:

Thuận tiện cho công việc

Cons:

Phòng chưa thật sự cách âm. Vẫn nghe thấy tiếng động đi lại bên ngoài

2026-03-01 • via Nuitee
I
Ibrahim • couple • sa
7
2026-02-27 • via Nuitee
N
N4644PImarkp • Solo travel • Abu Dhabi, Emirate of Abu Dhabi
10
Pan Pacific Hanoi
Pros:

Great property supported by amazing staff especially in the Pacific Lounge on the 17 floor with Reena, Yen, Long and Thomas who catered to me with exceptional service. Thank you

2026-02-24 • via Tripadvisor
A
anm12 • Couples
8
Decent Stay
Pros:

Good location and the rooms are spacious and comfy with view of lake though hotel is a little way out the centre area, and we need to walk about 25 to 30 minutes. The hotel staff were helpful, and friendly and the breakfast was ideal.

2026-02-24 • via Tripadvisor
O
orchardhouse2000 • Couples • Thurleigh, Bedford, Bedfordshire, England
8
Recommended Hotel
Pros:

3 night stopover at the Pan Pacific Hotel. The hotel is next to the West Lake, the Red River and Truc Bach Lake. As an additional bonus we stayed during the new year celebrations and were able to watch the surrounding fireworks at midnight from the top floor.

Although we felt the hotel was a little way out the centre area was walkable in about 25 to 30 minutes. The hotel staff were helpful and friendly and the food was ideal. Our rooms were serviced every day and we experienced no issues.

Overall, a decent hotel which I would stay at again if needed.

2026-02-23 • via Tripadvisor
M
Mounir • couple • ma
9
Excellent séjour !
Pros:

Nous avons aimé le confort des chambres et la superbe vue sur le lac. Le personnel est très pro et au petit soin. Le petit déjeuner et la restauration, plus globalement, est excellente. Mention spéciale pour le restaurant chinois.
Nous reviendrons dans cet établissement et nous le recommandons.

2026-02-23 • via Nuitee
M
Murton68 • Couples • Gillingham, Kent, England
8
Nice stay
Pros:

Nice hotel although the room smelt a bit musty. The shower is a bit odd, fitted at a strange angle and over the bath. You do need to be fairly able bodied to get in and out of the bath to use the shower.

The roof top bar was lovely and the staff are great. The breakfast is amazing, I’ve never seen so much choice.

2026-02-22 • via Tripadvisor
3
391magnusl • Business • Ho Chi Minh City
8
Nice hotel and amenities in good location
Pros:

Decent standard as Pan Pacific is a given but rooms are now quite old. Good location with view of lake. Bf is good and I joined a company event with hundreds of people at banquet place and food was excellent! I was really impressed by level of food for such a large party (300+ people).

Nice gym and indoor pool area.

Rooms are good but a bit old. That’s the o ly part separating from a 5. Otherwise well worth a stay. Have stayed before and would stay again.

2026-02-11 • via Tripadvisor
S
Santaije • Family
10
The best landmark in Hanoi
Pros:

Probably the best city hotel in Hanoi when it comes to location and service quality! The service staff members in the Pan Pacific Hanoi Executive Lounge were wonderful to us. They put in their best efforts to get to know all their guests and went out of their way to provide a lot of useful information, particularly Chloe who had spent some time curating a list of places and delicacies we could try in the next port of call at Hai Phong. Duka and Minh were attentive and discrete in their service, and making sure everyone was comfortable and contented.

2026-02-06 • via Tripadvisor