Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Beautiful views
Cons:
Poor cleaning service
Inhospitable staff
Room maintenance issues

Categories

Cleanliness
8.28
Some reviews indicated cleanliness issues.
Service
9.05
Service was highlighted positively by many reviews despite a few complaints.
Location
8.79
Some reviews mentioned the location being a bit far from the Old Quarter but generally positive.
Room Quality
8.74
Most reviews praised the room quality with some indicating issues with room maintenance.
Amenities
8.77
Amenities were generally well-received with specific mentions of good food and pool.
Value for Money
8.73
Perceptions of value were favorable based on various reviews.
Food and Beverage
9.28
Food was described as delicious and well-prepared in multiple reviews.
Overall Experience
8.75
Overall experience was a mix, with highlights in service, location, and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:47

Property Description

Luxurious Accommodation with Stunning Views

World-Class Amenities

Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.

Ideal Location for Exploring

Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.

Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for VND 721,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 1,440,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 515 reviews
Cleanliness: 8.28
Service: 9.05
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
T
Thuy • couple • vn
9
Pros:

Vị trí đẹp gần hồ Tây mát mẻ

2026-04-09 • via Nuitee
L
leahb471 • Couples • Yarra Valley, Victoria
10
Absolutely exceptional
Pros:

Wow! We almost felt this was to fancy for us, the service from every staff member was exceptional, a smile from every single one!
We booked a suite which meant we had access to the pan pacific club for check in, check out, cocktail hour, breakfast and the list goes on!

Special mention to Mia, your service and grace was outstanding, please email me if you ever come to Melbourne for a reference or just a guide! Mia was so fantastic, the entire experience was.

When you make people feel good they never forget and that is what outstanding service is, Mia is a credit to this team.

2026-04-07 • via Tripadvisor
Y
Y2931ONrichardm • Couples • Baton Rouge, Louisiana
6
Past its prime.
Pros:

Past its prime. Great location but has aged feel and look.

2026-04-05 • via Tripadvisor
S
sandylindsay • Couples • Larne, County Antrim, Northern Ireland
8
The room was good, the various dining options were excellent!
Pros:

Room 1203 is a large room on the 12th floor. It has an in-room safe and tea/coffee making facilities and an iron and ironing board is available on request. It has an over bath shower with a very good, non-slip bath mat, although we'd prefer a walk-in shower. There's a small fridge which is full of minibar items, although they could be removed if you need items chilled. There's not a great number of hangers, nor a lot of storage space, however there is an adequate workspace. The bed is large and comfortable, although the pillows are very soft, but there's no individual, focused bedside lights and only 1 bedside cabinet. There's a panel on this cabinet which controls all the different lights which is useful and there's a separate light inside the wardrobe which is controlled by opening either sliding door. There are 2 dressing gowns and 2 pairs of slippers.

Breakfast - was a buffet served in the Pacifica restaurant. There was a very wide range of hot and cold foods, drawn from a range of Eastern cuisines as well as items from Western cuisine, including an excellent egg station. There were a variety of fruit juices, cereals, etc. If you couldn't find something to enjoy here, you must be a very fussy eater.

Dinner - we went to the Pacifica restaurant because we were very tired after flying from London via Singapore and it was handy. We shared a Caprese salad and 6 delicious crab spring rolls. Margaret had the excellent club sandwich, which was a large mouthful and I had the Hainanese chicken dish which was brilliant. We each had a large Tiger lager to drink.

We went to the Ming Chinese restaurant at lunchtime on our rest day and shared 2 types of soup, some dumplings and a fried rice dish. The food was outstanding, freshly prepared and very tasty. I'd highly recommend Ming if you enjoy Chinese food.

We also went to the Summit bar on the 20th floor for a lighter dinner and drinks. We each had a large Tiger lager to drink but, because we'd had a large lunch in Koto restaurant, we didn't want too much to eat. We shared some delicious, soft calamari coated in panko breadcrumbs, some parmesan truffle fries and an excellent Bruschetta collection topped with tomatoes, Parma ham and Mozzarella cheese. Unfortunately it was a cool evening, so we didn't sit outside on the terrace to enjoy the views.

2026-04-04 • via Tripadvisor
T
ti_nth_0n • Business • Hanoi
10
The perfect
Pros:

Overall i was very satisfied , The room was very clean and tidy , i was provided with a warm welcome and care from the reception my stay
Thank you for your thoughful service , the breakfast was also excellent . thank you for your harr work

2026-04-01 • via Tripadvisor
X
xuanthuyn2023 • Couples
10
The best standard hospitality in Hanoi! The service is both friendly and professional. The hotel is very clean with grea
Pros:

The hotel is well-maintained. The service is good and the staff are polite.

2026-04-01 • via Tripadvisor
T
th_thi_nn2026 • Solo travel
10
Excellent Stay
Pros:

the hotel is beautiful, the room is clean, and the staff are friendly.

2026-03-31 • via Tripadvisor
C
Culture06495637295 • Friends getaway
10
Nice bar
Pros:

I had tea at Song Hong bar and ordered soft shell crab with chilly sauce just because i was curious but it was very impressive
Nice bar and the young staff checked twice if i liked the dish 😊
Will definitely come back

2026-03-31 • via Tripadvisor
G
giangn591 • Family
10
Great experience
Pros:

Nice hotel, the staffs are really friendly and take care of us. Overall I had good experience, would love to stay here again 😄

2026-03-31 • via Tripadvisor
R
Relax37773038750 • Friends getaway
10
View from rooftop bar
Pros:

Sunset view from the rooftop bar was amazing. Drink and atmosphere was all good. Bet it'll be awesome if the bar would also available for stunning sunrise.

2026-03-30 • via Tripadvisor
C
C2121LTmain • Friends getaway • Hanoi
10
Lunch at Ming
Pros:

I recently had a chance to visit Ming at Pan Pacific Hanoi, and it was a perfect place for a slow and quiet weekend lunch. The highlight was definitly the handmade Dim Sum. The staff are attentive and professional without overbearing. It's a bit of a splurge, but the quality and peaceful ambiance make it well worth it. Definitely a place I'll keep returning to.

2026-03-30 • via Tripadvisor
N
Nomad61910143295 • Family
2
Tricky, and complkmentary's RAT in 506
Pros:

I made 2 bookings and send these booking via email and communicate about our request for connecting room. And they didnt inform me that, the connecting room only avail for standard room, but they LEAD me to upgrade our reservation to higher category to get the rooms closest as they can. But at the end after i paid for the upgrade one, our rooma not side by side.in this case, what should i paid for the upgrade one. And the worst things happen, my room no 506, got the complimentary with a RAT. Well, this is PAN PACIFIC, and this is 5* hotel, but their room occupied with a RAT. Good job PAN PACIFIC, you can keep doing with this condition about your staff's tricky and your pet in a your room.

2026-03-28 • via Tripadvisor
E
Eyal • solo_traveller • il
10
2026-03-27 • via Nuitee
P
Povilas • extended_group • lt
9
Pros:

Great view if you choose lake view room. I had room on 16th floor so it was amazing sight. There are plenty of places to visit nearby.

Cons:

Nothing worth mentioning.

2026-03-27 • via Nuitee
A
Andrew • couple • sg
5
2026-03-24 • via Nuitee
E
Eden • couple • sg
8
2026-03-23 • via Nuitee
U
UrsulaK • Family
10
Great hotel in convenient location.
Pros:

This was our first hotel on our multi week SE Asia trip and I am writing this review at the end of the trip to accurately compare the hotels we stayed in.

The hotel rooms are large and have great amenities, like robes and coffee makers in the room. In fact, this was the only hotel on our trip that had a coffee maker in the room. The buffet breakfast was also fantastic. The hotel is in a great location by the lake so you can walk to a number of cafes and restaurants.

2026-03-19 • via Tripadvisor
B
Barry • family_with_children • au
9
Good introduction to Vietnam Cities.
Pros:

Great choices for breakfast. Very good lake outlook.

Cons:

Nothing much although we didn’t discover any good restaurants within walking distance. This was offset by the options on site.

2026-03-18 • via Nuitee
K
Kate • couple • au
8
2026-03-17 • via Nuitee
K
Kate • couple • au
8
Great experience
Pros:

Great location
Comfortable bed

Cons:

Didn’t have some breakfast items available upstairs on level 17 such as orange juice & hollandaise sauce at breakfast time
Didn’t have milk available in the rooms to make a cup of tea

2026-03-17 • via Nuitee