Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Delicious food
Beautiful views
Cons:
Poor cleaning service
Inhospitable staff
Room maintenance issues

Categories

Cleanliness
8.28
Some reviews indicated cleanliness issues.
Service
9.05
Service was highlighted positively by many reviews despite a few complaints.
Location
8.79
Some reviews mentioned the location being a bit far from the Old Quarter but generally positive.
Room Quality
8.74
Most reviews praised the room quality with some indicating issues with room maintenance.
Amenities
8.77
Amenities were generally well-received with specific mentions of good food and pool.
Value for Money
8.73
Perceptions of value were favorable based on various reviews.
Food and Beverage
9.28
Food was described as delicious and well-prepared in multiple reviews.
Overall Experience
8.75
Overall experience was a mix, with highlights in service, location, and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:47

Property Description

Luxurious Accommodation with Stunning Views

World-Class Amenities

Pan Pacific Hanoi offers a full spa, indoor heated swimming pool, and complimentary WiFi. The rooms are elegantly designed with modern furnishings, flat-screen TVs, and fully-stocked minibars. Guests can enjoy authentic dim sum at Ming Restaurant, a buffet at Pacifica, or relax at the Summit Lounge with a panoramic city view.

Ideal Location for Exploring

Conveniently located near the city centre, guests can easily visit popular attractions like Hoan Kiem Lake and Dong Xuan market. Whether you're here for business or leisure, Pan Pacific Hanoi is the perfect choice for your stay.

Ready to experience luxury and convenience at Pan Pacific Hanoi? Book your stay now!

Important information:

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.

Extra beds are subject to availability upon check-in.

Please note that Sofitel Plaza Hanoi has been rebranded to Pan Pacific Hanoi since 1 October 2016.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for VND 721,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 1,440,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 496 reviews
Cleanliness: 8.28
Service: 9.05
Location: 8.79
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 9.28
Overall Experience: 8.75
3
391magnusl • Business • Ho Chi Minh City
8
Nice hotel and amenities in good location
Pros:

Decent standard as Pan Pacific is a given but rooms are now quite old. Good location with view of lake. Bf is good and I joined a company event with hundreds of people at banquet place and food was excellent! I was really impressed by level of food for such a large party (300+ people).

Nice gym and indoor pool area.

Rooms are good but a bit old. That’s the o ly part separating from a 5. Otherwise well worth a stay. Have stayed before and would stay again.

2026-02-11 • via Tripadvisor
S
Santaije • Family
10
The best landmark in Hanoi
Pros:

Probably the best city hotel in Hanoi when it comes to location and service quality! The service staff members in the Pan Pacific Hanoi Executive Lounge were wonderful to us. They put in their best efforts to get to know all their guests and went out of their way to provide a lot of useful information, particularly Chloe who had spent some time curating a list of places and delicacies we could try in the next port of call at Hai Phong. Duka and Minh were attentive and discrete in their service, and making sure everyone was comfortable and contented.

2026-02-06 • via Tripadvisor
F
Flyingred • Couples • Buckinghamshire, England
10
Very good hotel
Pros:

A very positive experience. Check-in was efficient and friendly. The concierges were helpful. The room was comfortable and everything worked well.

The breakfast buffet was one of the best we have seen. The rooftop bar was a pleasant setting for a sundowner.

A very well-managed property with hospitable staff. What more could you ask for?

The only (slight) negative is that the hotel has reception rooms on the mezzanine above the reception area. On two evenings there was music playing which we could hear in our room (cheesy ballads one evening and dance music the second).

2026-02-03 • via Tripadvisor
S
salsakarl • Couples • Ringwood, New Forest National Park Hampshire, Hampshire, England
8
Not bad for a city hotel
Pros:

The public areas were great, there’s a rooftop bar where you can get drinks and small meals. We used this every night that we were there. The staff were great.
The only downside was that the room had electrics ( plug sockets and cables) that were not in great condition - some sockets coming away from the wall. The bed was comfortable

2026-01-30 • via Tripadvisor
H
Heinz • solo_traveller • ch
9
Ein gutes Hotel zentral gelegen für einen Kurzaufenthalt in Hanoi.
Pros:

Der Zugang zur Lounge und das Frühstücksangebot mit einem sehr zuvorkommenden Service.

Cons:

Der Empfang und die Gepäckübernahme war nicht berauschend, doch die Unterkunft als solches kann man empfehlen.

2026-01-30 • via Nuitee
R
Resort24143385334 • Couples
10
Great home base for a few days in Hanoi
Pros:

The property was beautiful and located in an area walkable to many sites. The lake near the hotel helped to dampen city sounds. Room was clean and well furnished. Staff friendly and helpful. Breakfast buffet was great!

2026-01-29 • via Tripadvisor
D
Dung • solo_traveller • de
8
2026-01-26 • via Nuitee
T
Timothy • couple • us
9
Nice place to stay but wouldn’t want to live here.
Pros:

Modern facility with great amenities and restaurants.

Cons:

Traffic!

2026-01-24 • via Nuitee
B
bicheno • Couples • Nuremberg, Middle Franconia, Franconia, Bavaria
10
amazing hotel
Pros:

First time in a Pan Pacific and it was just wonderful.
We booked a club room and the club is quite something. Great views, very quiet atmosphere, great food options. Actually one of the best lounges we have been to.
Most amazing were the wonderful staff. Yen who checked us in was such a nice person.
And the very charming Hoang too. We can highly recommend this hotel.

2026-01-23 • via Tripadvisor
C
Charles • extended_group • us
7
2026-01-19 • via Nuitee
V
Viet • solo_traveller • vn
1
Tắm nước lạnh về ốm
Cons:

Khách sạn 5* mà phòng tắm bị hỏng nước nóng, khách phản hồi thợ kỹ thuật đã lên xác nhận.

2026-01-19 • via Nuitee
R
Roam54617902487 • Business • Addis Ababa
8
Fantastic executive lounge staff- Chloe & Yen were amazing and made my stay extra special.
Pros:

I really had a great time at the hotel, everyone was welcoming. The staff at the executive lounge were truly outstanding, especially Chloe , Yen,Duka & Christina were warm attentive and professional. They greeted us with a smile and anticipating our needs before we even had to ask.
Exceptional service !

Yoseph

2026-01-15 • via Tripadvisor
M
Maria • couple • se
9
Stort och bekvämt men inte så charmigt. Använde gymmet som var ok men saknade nån konditionsmaskin typ roddmaskin eller
Pros:

Bekvämt boende, med allt man behöver. Vet vad man får.

Cons:

Dyr frukost. Hittade mycket bra alternativ på Truc Bach

2026-01-11 • via Nuitee
R
Rkwok68 • Couples • Phoenix, Arizona
10
Pan Pacific Hanoi – Comfortable Stay with a Great Location and Lake Views
Pros:

We stayed three nights at the Pan Pacific Hanoi after booking through Amex’s Hotel Collection and had a very pleasant experience overall. As expected with the program, we received a room upgrade to a lake-facing room along with a $100 USD property credit—which goes a long way in Vietnam and added real value to the stay.

Location
The hotel is located just north of the historic quarter, right off a main road and within an easy walk (less than half a mile) to the Old Quarter. Hanoi’s late-December weather was ideal for walking, and we frequently strolled into the Old Quarter to explore. The Pan Pacific made an excellent base for sightseeing while still feeling a bit removed from the chaos.

Room
The room was a good size and in line with expectations for a five-star hotel, though the property itself feels slightly dated. That said, everything was comfortable and functional. The bed was very comfortable, and I appreciated the bedside controls for A/C and lighting. The bathroom was on the smaller side but perfectly usable, with good shower pressure, a soaking tub, and even a clothesline for hanging items.

Fitness Center & Pool
The fitness facilities were a highlight. The gym is well laid out with separate areas for weights, cardio, and yoga, and features a solid selection of Technogym equipment. There’s also a full-length, Olympic-sized swimming pool, plus a separate locker area with two (lukewarm) jacuzzis, a steam room, and a sauna. Overall, a very good setup for staying active while traveling.

Food & Beverage
We didn’t have breakfast included and chose to use our Amex credit for laundry instead, so I can’t comment on the dining. We did visit the rooftop bar, however, and it was lovely—especially in the evening. The patio offers serene views over the lake at night, and drinks were reasonably priced by U.S. standards (around $10 USD each).

Service
Service throughout the stay was friendly, efficient, and genuinely warm. The front desk staff spoke good English, and when we checked out early but wanted to continue exploring Hanoi, the bellhop team was happy to securely store our luggage for the day. Small gestures like this really stood out.

Overall
The Pan Pacific Hanoi is a comfortable, well-located hotel that offers great value—especially when booked through a program like Amex Hotel Collection. With its walkable location near both the Old Quarter and French Quarter, solid fitness facilities, and warm service, we would absolutely stay here again.

2026-01-10 • via Tripadvisor
1
176tienn • Friends getaway
10
Happy to be here
Pros:

Very impressed with the service at Pan Pacific Hanoi.
The staff were professional, attentive, and always willing to help. Overall very good

2026-01-09 • via Tripadvisor
N
NADIA • couple • fr
9
Super experience culinaire !
Pros:

Le nombre de plats, 5, c était bien

2026-01-08 • via Nuitee
H
Huong • solo_traveller • vn
7
Cons:

không thích về cách thanh toán và làm việc của Pan khi người book phòng chỉ là đặt hộ ng khác

2026-01-08 • via Nuitee
瑚 • couple • vn
8
総じて満足
Pros:

清潔で快適

Cons:

少し、設備が古い

2026-01-08 • via Nuitee
R
Rosalie • family_with_children • ph
7
2026-01-07 • via Nuitee
S
Scott • couple • au
7
2026-01-07 • via Nuitee