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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Tennis court
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Hot tub/Jacuzzi
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Car hire
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Breakfast in the room
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Massage services
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Games room
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Currency exchange
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Babysitting/child services
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Billiards
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Board games/puzzles
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Beachfront
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Minimarket on site
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Concierge service
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Snack bar
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Kids' outdoor play equipment
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Water park
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ATM/cash machine on site
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Pool with view
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Indoor play area
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Private beach area
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Pool bar
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Kids' club
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Entertainment staff
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Spa/wellness center services
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Beauty Services
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Yoga classes
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Tennis equipment
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Manicure
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Fitness classes
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Hair Salon Services
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Bike tours
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The Royal Sands & Spa hotel in central Cancun offers modern, air-conditioned rooms and suites with free Wi-Fi, sea views, and well-equipped kitchens. The private balcony is perfect for enjoying the stunning surroundings.
Exceptional Facilities
Guests can enjoy outdoor pools, a gym, spa, and tennis courts during their stay. Whether you prefer relaxing by the pool or staying active, this hotel has something for everyone.
Culinary Delights
Indulge in a variety of cuisines at the hotel's restaurants, from pasta and steaks to authentic Mexican dishes. Don't forget to visit the snack bar and sports bar for a casual dining experience.
Experience luxury and comfort at The Royal Sands & Spa - book your stay now for an unforgettable vacation in Cancun!
All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $170.80. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.
Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process.
At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.
Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact us with any questions regarding the charge for this reservation..
The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Das instalações, dos apartamentos e a infraestrutura é muito boa
A alimentação deixa a desejar comparado a outros hotéis do mesmo nível. Os drinks são muito ruins feitos com refrigerante tipo Sprite e muito gelo. Para se comer pratos melhores é necessário pagar a parte do All inclusive
Las instalaciones muy comodas
Los bares eran muy pocos y muy corto el horario
Si estás dudando, vete a este. Sus trabajadores hacen que el hotel sea un 10, Piedad, Ángel, Samuel, Fernando, Pablo, etc...están a tu lado para cada necesidad. Higinio te ayuda a controlar la zona de hamacas. Siempre están pendientes de todo. La cocina es increíble, e insuperable. Sus restaurantes gratuitos son de un nivel Michelin. 3 zonas de piscina , zona para niños. Transporte gratis a Royal Cancún (al lado ferry Isla mujeres). Brenda te explica cada detalle a tu llegada del hotel y está pendiente de tu estancia para que no te falte nada. Si no reservaste aún excursiones que te atienda Jesús en la agencia de viajes. Un profesional intachable con una dedicación total. No lo dudes, ve aquí.
Todo Cancún está teniendo un problema de sargazo importante. Están trabajando en ello y cada día adecuan la playa, pero depende del día puede estar más o menos bonito. Hay que mejorar el baño, pero la habitación es una casa entera. En España hay casas mucho más pequeñas. Aquí tienen de todo.
The facility is overall nice & staff incredibly hard working, but upselling and some of the processes were disappointing.
Gorgeous location and the friendliest staff. Beach was always clean and inviting and everyone I’d always smiling and making sure you are taken care of.
Beautiful beach, quiet, relaxing, wonderful chairside service. Staff are friendly and helpful.
It is Basic Inclusive, premium alcohol not included as well as things like bottled water on the beach. The Facility itself is very nice and the staff are very friendly.
A localização, a comida e os funcionários
Nada
Our suite set up was wonderful. Lots of room. The pools were so clean. Often saw staff at all hours cleaning the grounds, down to under the sinks in public bathroom!
Great resort, but the beds were a little rough. Loved the bench, pool, tours, spas, food, service, etc., but again, the beds leave something to be desired.
What an amazing resort, our whole experience was fantastic so many options to eat and do every day perfect for family trips would definitely recommend to anyone!
The Pool áreas
Bathrooms need to be updated, walk in showers or something newer
I used to love the Royal Sands growing up, but with the takeover of the holiday inn it's become unrecognizable. Management treats staff poorly, prices are too high for the quality of amenities you're provided, and all-inclusive has become a tiered scam.
Go somewhere else
最高の部屋からのオーシャービュー
綺麗な砂浜
子供が遊べるウォーターパーク
美味しいディナー
エレベーターが古い
I loved the lap pool! The beach access was great, the staff was very friendly and everything was working as it should, with no issues.
The lighting in the rooms can be improved (it is terribly cold and makes the room look dated) and the waiting times for checking in and checking out were a bit long. If there are five or six computers available, having a single person managing those procedures is not ideal.
Our server Fernando at La Veranda week 6/27/26-7/4/26 was phenomenal! He made our week 100 times better. Medallia your team is awesome and Fernando is the best!
I had an absolutely amazing stay and received some of the best service I have ever experienced. Every team member I encountered was warm, professional, and genuinely committed to making my visit memorable.
A special thank you to Cecilia Mazon, who was an incredible housekeeper. She took so much pride in caring for my room, and her attention to detail did not go unnoticed. My room was always spotless, and her dedication truly enhanced my experience.
Yaz in Concierge was exceptional. She went above and beyond throughout my stay and made my birthday incredibly special. Her kindness, attention, and willingness to help with anything I needed made a lasting impression and turned a great vacation into an unforgettable one.
I would also like to recognize Francisco and David at La Veranda. They made every breakfast feel welcoming and enjoyable with their friendly service and positive attitudes.
Manuel at the towel area was wonderful and consistently provided outstanding service with a smile.
Lastly, Marcelo in the Preview Center was fantastic. He was professional, knowledgeable, and a pleasure to work with.
Thank you to the entire team for creating such a memorable experience. The level of hospitality and care I received was truly exceptional, and I cannot wait to return.
Definitely gotten more expensive and quality has gone down since Holliday inn purchased resort. Also it is better to eat off premises get better value and much better money exchange rate.
Very good accommodations. Excellent maid service daily, excellent transportation choices.
Excellent waiter service at the pool and on the beach.
Not the worst All-Inclusive, but also not the best. We had fun and the food was pretty good. I drink whiskey and Jack Daniel’s was an up charge over Jim Beam, which I found pretty comical. My family had a good time. I’ve been on a few trips and would classify it as average.
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