Holiday Inn Club Vacations The Royal Sands All Inclusive

Hotels
•
Holiday Inn Hotels & Resorts
9.2 (1123 reviews)
Blvd. Kukulcan Km 13.5, Zona Hotelera , Cancún , MX
+1 954-368-1173

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great staff
Unbeatable location
Cons:
Limited food options
Dated facilities

Categories

Cleanliness
9.39
The place is really nice, clean and comfortable.
Service
9.86
The staff were warm, friendly, and always willing to help.
Location
10
Location is unbeatable with ocean views from every room.
Room Quality
8.9
Facilities are dated and need a refresh.
Amenities
8.85
The facility had plenty of room for families, though activities were not well advertised.
Value for Money
8.88
Food options on site were limited and not up to par.
Food and Beverage
7.84
Food options generally acceptable, but significant room for improvement.
Overall Experience
9.89
Overall a great vacation except for some service inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:02

Property Description

Luxurious Accommodation

The Royal Sands & Spa hotel in central Cancun offers modern, air-conditioned rooms and suites with free Wi-Fi, sea views, and well-equipped kitchens. The private balcony is perfect for enjoying the stunning surroundings.

Exceptional Facilities

Guests can enjoy outdoor pools, a gym, spa, and tennis courts during their stay. Whether you prefer relaxing by the pool or staying active, this hotel has something for everyone.

Culinary Delights

Indulge in a variety of cuisines at the hotel's restaurants, from pasta and steaks to authentic Mexican dishes. Don't forget to visit the snack bar and sports bar for a casual dining experience.

Experience luxury and comfort at The Royal Sands & Spa - book your stay now for an unforgettable vacation in Cancun!

Important information:

All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $170.80. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check out.

Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process.

At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.

Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact us with any questions regarding the charge for this reservation..

The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Location

Guest Reviews

9.2
Based on 1123 reviews
Cleanliness: 9.39
Service: 9.86
Location: 10
Room Quality: 8.9
Amenities: 8.85
Value for Money: 8.88
Food and Beverage: 7.84
Overall Experience: 9.89
P
paco1000000 • solo_traveller • mx
8
Pros:

Comida y servicio.

Cons:

Estaba cerrada una alberca.

2026-09-19 • via Nuitee
W
wanda cecilia • couple • ar
10
Hermoso
Pros:

La comida del buffet La Veranda es buenisima, y la del restarurante Hacienda Sisal,que esta afuera del hotel pero esta incuido con reserva, es imperdible, de mucha calidad. La atención en los bares de pileta tambien excelente.
La habitacion enorme y hermosa.

Cons:

Todo me gusto, solo podria decir que no habia tanto entretenimiento. Es decir habia clases de yoga y gymnasia a la mañana y algun bingo a la tarde pero muy pequeño. A la noche no habia mucho, algun dias algun show, pero nada para moverse. Es mas bien un hotel para descansar.

2026-09-16 • via Nuitee
J
Jorge Alberto • solo_traveller • ar
9
Muy buena experiencia
Pros:

Lo pasamos muy bien con mi esposa, un punto alto el personal, muy amable, lo recomendamos

Cons:

No sabemos que paso con la alberca del Sands, estubo cerrada por casi tres dias

2026-09-16 • via Nuitee
B
Bat El • family_with_children • us
10
2026-09-14 • via Nuitee
S
Saunik • solo_traveller • ca
10
Pros:

Swimming pool

Cons:

Nothing

2026-09-11 • via Nuitee
A
adam • extended_group • gb
3
Pros:

Pool, layout of the property and great location.

Cons:

Forced into mandatory presentation selling you into a 30-year timeshare scheme with pressure sales tactics.

2026-09-10 • via Nuitee
A
Ana Luisa • family_with_children • mx
9
2026-09-09 • via Nuitee
H
HYNDRA • solo_traveller • cl
10
Pros:

Las instalaciones, la comida y la atencion

Cons:

El tiempo para hacer el check in y check out y que cada vez que pides algo tengas que entregar tu tarjeta de habitacion

2026-09-06 • via Nuitee
F
federico ignacio • couple • ar
9
Fue placentera
Pros:

La comida y la atención en los restaurantes

Cons:

Que me cambiaron de habitación a mitad de la estadía

2026-09-05 • via Nuitee
J
Jose Roberto • solo_traveller • cr
10
Pros:

La limpieza impecable

Cons:

Pocos restaurantes

2026-09-04 • via Nuitee
D
david • solo_traveller • il
8
2026-09-03 • via Nuitee
V
valarraiz • couple • es
6
Caro, decepcionante y pensado para gringos
Pros:

La zona de la piscina es agradable y dentro del hotel tienes todos los servicios que necesites. El buffet libre tiene muchas opciones y suelen ir cambiándolo de días. El personal suele ser atento, en la mayoría de los casos. Si lo que buscas es pasar unos días comiendo y relajado en la playa sin salir del hotel, este tipo de alojamientos es lo que necesitas.

Cons:

El pack todo incluido es CARO para lo que ofrecen. No incluye muchas bebidas y en los restaurantes que no sean el buffet tienes que reservar para poder ir, el problema es que si no eres de Club Holiday solo puedes reservar en el mismo día y los que son del Club pueden hacerlo 4 días antes, así que si vas el mismo día aunque sea a las 7 de la mañana no tienes ya sitio. Las hamacas de la piscina están prácticamente todas reservadas con banderita por gente del Club Holiday. Está todo muy pensado para gringos, no tanto para clientes europeos. A pesar de ir con pulsera de Todo Incluido, te piden todo el tiempo la tarjeta de la habitación y te hacen firma una especia de "factura" por los servicios. Al llegar te exigen poner una tarjeta de crédito de depósito o 300 dólares (y no te avisan de esto previamente). Además, te descuentan unos 4 dólares por día por tasa de turismo y, si no pides que te lo quiten de la factura, también te cobran al final un donativo para una fundación suya.
Hay una sola piscina exclusiva para adultos, modo relajación, pero a menudo se meten niños sin que el vigilante les llamé la atención.
La televisión es anticuada, se espera que un hotel de esta categoría en la que no hay nada que hacer después de las 21h tenga al menos una smart tv. El baño también está un poco obsoleto.

Nos apareció el segundo día una cucaracha en la habitación y más allá de venir a limpiarla, no se ofrecieron a tener un mínimo detalle por el incidente (repito, hablamos de un hotel de 5 estrellas).

2026-09-01 • via Nuitee
T
Tatjana • family_with_children • at
8
2026-08-31 • via Nuitee
S
sserrano91 • Family • New Rochelle, New York
10
Excellent service
Pros:

I love royal sands! I have been coming with my family for a couple of years and we always come back. I want to give a special shout out to Kevin Dominguez, the supervisor. Very attentive, polite and professional.

2026-08-27 • via Tripadvisor
B
bermeo • solo_traveller • ec
10
Pros:

Las instalaciones y la comida

Cons:

Nada todo me gusto

2026-08-27 • via Nuitee
L
LISA • family_with_children • us
10
One of our best trips!
Pros:

Was a fantastic trip! My kids did not want to leave and neither did I. The food was excellent & the resort was spotless! Fernie was our go to guy and made sure our stay was perfect.

Cons:

Really nothing but if I had to possibly think of one thing maybe the beds could have been a little softer, but it was not awful and I would still stay again without any hesitation!!!!!

2026-08-25 • via Nuitee
G
Guray75 • NONE • Washington DC, District of Columbia
10
Excellent experience
Pros:

My stay was excellent. Very friendly staff and clean vicinity. The food was delicious. I highly recommend the Royal Sands and Spa to everybody .

2026-08-23 • via Tripadvisor
1
101lezleet • NONE
2
Ruined 80th Birthday Celebration!!!
Pros:

Beautiful location, no real atmosphere, no nice adult bar/lounge, beachfront rooms are nice becausse of location. Maid did not come every day. No real amenities!!!

2026-08-23 • via Tripadvisor
B
bradbG7167OU • NONE
10
Very Enjoyable
Pros:

This place was AMAZING and I would definitely come back here. I have been to Cancun before, but this Resort out shines the others I have stayed at before.

2026-08-21 • via Tripadvisor
M
M9216PSfredc • Family
10
Outstanding vacation
Pros:

The staff is outstanding, Mario and Roberto at La Veranda are second to none. It doesn't matter how busy they are they take the time to say hello and talk with you and are constantly checking on you.

Daniel at La Trattoria at the Royal Cancun is also great

The beach staff, Jonathan, Wilfredo, Victor, are also great, they kearn your name and your order and bring you things without having to ask.

Cancun is beautiful, the Royal Sands is beautiful but the staff is what puts itcover the top. !

2026-08-20 • via Tripadvisor