L'Univers Arras by Elema Hotels ex Hôtel de l'Univers Arras

Hotels
8.1 (2854 reviews)
3&5 Place De La Croix Rouge , Arras , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable accommodations
Good breakfast
Cons:
Cleanliness issues
Dated decor
Limited breakfast options

Categories

Cleanliness
7.48
Some comments indicate issues with cleanliness, such as dusty rooms and unclean bathroom floors.
Service
8.45
Reviews highlight friendly staff and good service, contributing positively.
Location
8.99
Many guests praised the hotel’s central location and proximity to attractions.
Room Quality
6.94
Some reviews noted dated decor and discomforts such as hard pillows.
Amenities
8.47
Positive remarks about private parking and breakfast offerings support this rating.
Value for Money
7.93
Generally perceived as good value, despite noted issues that can affect perceptions.
Food and Beverage
8.48
High praise for breakfast and dinner, although some concerns were expressed about breakfast variety.
Overall Experience
8.05
General satisfaction is reflected in the overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:15

Property Description

Charming Hotel in the Heart of Arras

Luxurious Accommodations: Hotel De L'univers offers en suite guestrooms equipped with TV and Wi-Fi, ensuring a comfortable stay for all guests.

Exquisite Dining Experience: Indulge in local dishes and seasonal specialties at the hotel's gourmet restaurant, a perfect culinary journey for food enthusiasts.

Convenient Location and Amenities: Explore nearby attractions like the Beffroi d’Arras and Fine Arts Museum, with Arras Train Station just 500 meters away. Don't forget, there's also a charging station for electric cars available at the property.

Ready to experience the charm of Hotel De L'univers? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 2854 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.99
Room Quality: 6.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
D
DIMITRA • solo_traveller • gr
3
Près du centre-ville. Mais vieux.
Pros:

Pas de air conditioning.Seulement un ventilateur.La 3eme nuit à arrêté parce que la chambre n'apas eu d'électricité. C'était fixé le matin.Mais j'avais une nuit terrible.Et a mon arrivée on m'a donné une chambre, le dernier qui existait,au deuxième étage que plus petite je n 'ai jamais vu,et pour y aller j'ai dû prendre l'escalier. On m'a dit que c'était la fête delà musique. Ils ont changé ma chambre 2 jour après.

Cons:

L'hôtel est vieux. Il y a un seul employé après 19.00h
pour tous les devoirs. Et on a beaucoup de chambres. Et avec la canicule c'était dur.

2026-06-27 • via Nuitee
M
Mathilde • solo_traveller • nl
6
2026-06-27 • via Nuitee
A
Anthony • couple • gb
8
Perfect for what we needed clean smart room parking and easy to walk around from.
Pros:

Nice period property in the centre was easy to visit the sites. Nice to have parking on site. Also great that dogs are well catered for.

Cons:

The bar and restaurant seemed dead at night I no we was out of season. So atmosphere was a little flat.

2026-06-27 • via Nuitee
G
Gerry • couple • nl
4
Een moetje..
Pros:

De locatie

Cons:

Geen frisse kamer, bloedheet, zonder airco.

2026-06-26 • via Nuitee
D
Davies • couple • gb
2
Very disappointing
Pros:

Things in room broken. No staff working to report it to. Awful night, unable to use the shower or fridge in a heatwave. Given a discount on leaving to be fair because of the problems.

Cons:

Basic items in working order.

2026-06-26 • via Nuitee
H
Hélène • solo_traveller • fr
8
Agréable, sauf la chaleur. Je ne m'attendais pas à cette grosse chaleur dans cette ville.
Pros:

l'hôtel est situé dans une rue près d'une grande artère mais pas de bruit de voiture. J'avais un ventilateur qui fonctionnait
bien la nuit. La chambre avait une salle de bain avec WC.

Cons:

Le petit déjeuner était bien. sauf le jus d'orange n'était pas terrible.

2026-06-26 • via Nuitee
M
Marcin • couple • gb
8
2026-06-26 • via Nuitee
I
Ingrid • couple • nl
7
Klassiek hotel op een goede locatie
Pros:

Mooie kamer op een goede locatie. Snel in de binnenstad. De bedden waren prima.

Cons:

Heel jammer dat er geen airco is. Ook jammer dat het ontbijt zo slecht bijgevuld werd.

2026-06-25 • via Nuitee
N
Nathalie • solo_traveller • be
9
2026-06-25 • via Nuitee
J
James • solo_traveller • gb
7
2026-06-24 • via Nuitee
C
Carsten • couple • de
4
enttäuschend
Pros:

Betten waren gut.

Cons:

Die fehlende Klimaanlage (stand aber auf der Hotelbeschreibung); es war trotz des Ventilators extrem heiß.
Leider hatten wir in der Dusche kein warmes Wasser.
Das Restaurant wird leider nicht mehr betrieben, hätten gerne nach der Reise dort gegessen.
Keine Bedienung in der Hotelbar, später wurden wir bedient, es gibt aber kein gezapftes Bier mehr.
Das Hotel ist gut gelegen aber ordentlich in die Jahre gekommen.

2026-06-24 • via Nuitee
S
Silvia • solo_traveller • be
7
Pros:

Nous avons aimé la situation de l'hôtel. Le personnel très serviable et sympathique. Le bar à oreillers, original et très bonne idée. Le café et l'eau à la réception gratuit h24 même si on aurait préféré avoir le café en chambre

Cons:

La chambre sans climatisation. Le petit déjeuner n'était pas à la hauteur d'un 4 étoiles

2026-06-24 • via Nuitee
C
Corinne • couple • nl
8
Pros:

de bar (weliswaar wat ouderwets) was tot 01.00u open, een unicum tegenwoordig in hotelwereld!! Er was ook een kussenbar in de receptie en mede daardoor heb ik heerlijk geslapen! De auto met fietsen achterop konden we veilig parkeren op de binnenplaats vh hotel. Zeer aardige dames achter de receptie en een prima ontbijt.

2026-06-24 • via Nuitee
D
David • couple • nl
8
Sympathiek en goed gelegen ouderwets stadshotel
Pros:

Leuk oud stadshotel, ruim opgezet. Verzorgde kamers, geen overdaad. Er was geen airco maar met de ramen open was dat geen probleem want we zaten aan een stille binnenplaats.

2026-06-23 • via Nuitee
T
Teresa • solo_traveller • gb
8
Pros:

Staff go the extra mile!

Cons:

Lift doesn't go to the top floor.

2026-06-22 • via Nuitee
M
Marius • family_with_children • fr
10
RAS
Pros:

accès parking un peu compliqué

2026-06-22 • via Nuitee
D
Donal • couple • gb
4
L'Univers is not as good as before
Pros:

Central location and secure car parking

Cons:

Breakfast was very poor. Not re-stocked, tables not cleared, no staff available to ask for basic items like food, cups, cutlery etc. Lift didn't go to the 2nd floor. Room smaller than advertised. Felt cramped - couldn't walk past each other at end of the bed. Seems like they have new ownership cutting back on staff? Stayed twice before and it was far better. No water in rooms or given out at reception as we had before.

2026-06-21 • via Nuitee
H
Henny • couple • nl
8
2026-06-21 • via Nuitee
S
Shauna • solo_traveller • gb
8
Short break
Pros:

Location within city centre, walking distance to many restaurants, bed large, selection of pillows, very comfortable, lift, parking in courtyard for motorbikes and cars, chargable for both.

Cons:

Coffee machine and bottled water offered in foyer but not always available, no clean cups.
Being charged for parking motorbike, when parked on patio as directed.

2026-06-20 • via Nuitee
P
P. • couple • nl
7
Geweldig maar helaas was het uitzicht niet best
Pros:

Geweldig uitgebreid ontbijt en mooie kamer

Cons:

Uitzicht vd kamer, we keken uit op de ramen van een ander gebouw dat 4 meter van onze kamer vandaan stond.

2026-06-20 • via Nuitee