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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Car hire
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Non-smoking throughout
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Daily housekeeping
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Parking garage
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Wheelchair accessible
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience the epitome of luxury at W New York Times Square, where each room features a plasma TV, terry cloth bathrobes, and Bliss bath amenities. Enjoy a stocked minibar, light snacks, and room service for added convenience.
Gourmet Dining
Indulge in a culinary journey at the on-site restaurants, including Dos Caminos, Izi, and Blue Fin sushi. Sip on signature cocktails at The Living Room Bar or savor Japanese izakaya-inspired dishes at Izi, paired with a selection of boutique Japanese and American whiskeys.
Convenience and Style
From currency exchange to a tour desk and a high-end fashion and beauty shop, W New York - Times Square offers a seamless blend of convenience and style. Explore nearby attractions like the Empire State Building, Central Park, and the Metropolitan Museum of Art.
Book now for an unforgettable stay at W New York - Times Square.
Please note, parking charges vary depending on vehicle size and no in and out privileges offered.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
Staff was incredibly nice and Direct Access to Times Square if you want to be in the mix of it all! Bellman went above and beyond, probably the highlight of my hotel experience! Top notch!
The entry at the street level is a lot outdated, the water installation, which must be for someone the second door, smells musty/moldy and it looks stagnate with moldy areas when you look up.
Room was a bit dusty and A/C was working well enough, but didn’t work very well. It did help when we had shut the windows all day tho. I didn’t give staff an opportunity to make it right, only told them it ran warm during checkout.
الموقع والنظافه وتعامل الموظفين
لاشيء
We’ve stayed in quite a few W hotels all over the world but this one unfortunately was by far the worst. We’ve always found the Marriott’s to be modern and very nice. However, we found this one old and dingy. The location is great but that’s about it. As soon as you get out the elevator to the room floors you can tell it needs a big renovation. It’s very old and has a musty smell. The rooms are not much better. Maybe we’ve just always been lucky with that W’s we stayed in previously but my family and I all agree that we’d never stay in the one again. We usually stay at the Marriott Marquis but thought this would be a nice change. We were wrong.
Hideous property with sketchy billing practices (spent multiple hours with multiple people and still no resolve) TWICE situations where my ambassador concierge had to step in. One was resolved as a “courtesy” and the other is still not resolved - waiting in a return call or email from the accounting department (multiple days we were charged multiple days we were charged multiple destination fees! And the base room rate changed from the original reservation quote. (In addition the previous week our flight was cancelled and I had Already checked in - as front desk said if I didnt Check in by midnight my reservation would be canceled - flight was canceled at 1am. . . So they said since I check In no changes could be made and they’d be charging me for the entire WEEK as penalty, not just one night. Totally tries to pull that over on me. Theres WAY too many hotel choices in Times Square to deal with this place (also - the passing from customer service to customer service) as an Ambassador highly disappointing !
The atmosphere, the decor in the room. The location
They don't have tap pay. So u have to carry your wallet
The location
It was dirty, very humid and moldy. Need upkeep and update
Terrible experience
Everything
The location is excellent! You have access to Times Square, Hell’s Kitchen and broadway. Plus, Central Park is only one mile away! The rooms are clean and check in was great. The staff is very helpful with tips regarding where to eat and what to do. The lobby bar is also a nice place to pregame or post game and Patrick our bartender was so helpful with places to see and do and very attentive.
I stayed at the W hotels on July 7 thru July 10. These hotel was so expensive and is not worth it. For 2 days we didn’t have internet or phone. The bathroom floors were dirty. I do not recommend it. They charge you $200 for miscellaneous then they don’t refund the money when you check out.
Stay away from this hotel!
Worst
Nothing
great location and magnificent staff.
The staff paid great attention to detail. The lobby, restaurant, and bar staff were very nice and accommodating.
The view from my room was of the New York Marquis, not necessarily the "CITY VIEW" I thought I booked. The sinks were updated but not the toilets and showers.
Second time staying here and we will definitely return!
The ac had some glitches but the excellent customer service by the front desk and engineering dept made up for it.
Nice staff, comfortable beds, nice city view
Parking was terrible
Friendly staff, good location, nice accommodations
Nothing
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