AC Hotel Alcalá de Henares by Marriott

Hotels
•
AC Hotels by Marriott
8.8 (945 reviews)
Octavio Paz, 25 , Alcalá de Henares , es
+34 918 02 39 70

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Location issues
Limited amenities

Categories

Cleanliness
8.94
The cleanliness was generally appreciated with mentions of good cleaning but with some concerns about towels.
Service
9.41
Excellent service mentioned multiple times, highlighting staff friendliness and helpfulness.
Location
8.45
Location was a concern for some guests, being considered distant from the center.
Room Quality
8.9
Rooms were generally well-rated with mentions of comfort and good amenities, but noise and issues with heating were noted.
Amenities
8.93
Amenities like breakfast were praised, although some facilities were limited (e.g., restaurant closures).
Value for Money
8.39
Mixed feelings on value for money, with comments on pricing being a bit high for the provided services.
Food and Beverage
8.44
Breakfast received positive feedback, but other meal options were limited due to restaurant closures.
Overall Experience
8.91
Overall experience is rated positively, though some notable issues were raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 07:22

Property Description

Modern Accommodations and Convenient Location

Fitness and Relaxation Amenities: Stay active in our well-equipped gym or unwind in the cozy lounge. Pamper yourself with a rejuvenating session in the Turkish baths.

Spacious Event Facilities and Free WiFi: Host events in our naturally lit function room for up to 1,000 guests. Enjoy seamless connectivity with complimentary WiFi throughout the hotel.

Local Attractions and Accessibility: Explore Casa Natal de Cervantes Museum and Wanda Alcalá nearby. With easy access to the A-2 highway and proximity to Barajas-Madrid airport, convenience is at your doorstep.

Book your stay at AC Hotel Alcala de Henares for a perfect blend of comfort, convenience, and modern amenities.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.8
Based on 945 reviews
Cleanliness: 8.94
Service: 9.41
Location: 8.45
Room Quality: 8.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 8.44
Overall Experience: 8.91
R
Ruiz Trujillo • solo_traveller • es
8
Pros:

El servicio y trato del personal

Cons:

Desayuno flogito pero muy buen servicio del personal

2026-07-22 • via Nuitee
M
Milena Crippa • solo_traveller • it
10
Appoggio perfetto per Alcalà
Pros:

Spazi ampi, pulizia, colazione, acqua di benvenuto gratuita in camera, servizio di cortesia in bagno

Cons:

La porta del bagno in vetro, seppur non consenta di vedere dentro, non dà la giusta privacy a chi lo utilizza. Prari della palestra solo dalle 9 alle 21, sarebbe comodo se aprisse prima al mattino

2026-07-20 • via Nuitee
C
Chiara • couple • it
10
2026-07-19 • via Nuitee
P
pedro • couple • es
8
Todo bien
Pros:

Estaba todo ok

2026-07-18 • via Nuitee
D
Davinia • couple • es
9
2026-07-16 • via Nuitee
M
Maria Angeles • couple • ie
8
Air conditioning in the room
Pros:

Nice staff friendly and helpful, rooms are clean the aircon is not very powerful if you are looking for very cold room , the bed is comfortable and the toilet has a nice shower

2026-07-16 • via Nuitee
C
Célia • family_with_children • pt
6
2026-07-15 • via Nuitee
F
francisco • solo_traveller • es
8
todo correcto
Pros:

El café muy bueno. Es un acierto tener las capsulas de nespresso.

Cons:

El desayuno podría ser mejor, los huevos a la plancha duros como piedras, y en general poca variedad de fiambre, dulce, etc..

2026-07-15 • via Nuitee
D
Daniel • couple • es
8
Agradable
Pros:

Ok

2026-07-14 • via Nuitee
P
Pauline • extended_group • es
8
Good value hotel.
Pros:

Nice room with very comfortable twin beds. A/C worked perfectly so very pleasant temperature. Fantastic shower.

Cons:

Bar/ restaurant closed on Saturday which was inconvenient. Have to say hated the glass bathroom door, very strange choice especially if you’re sharing with a friend.

2026-07-13 • via Nuitee
G
GONSITA • solo_traveller • es
10
2026-07-13 • via Nuitee
P
Paula Cristina • couple • pt
8
Estadia agradável e tranquila.
Pros:

Um bom hotel, limpo e com funcionários muito simpáticos e competentes. Boa insonorização dos quartos com oferta de Café, chá e água. Pequeno-almoço fabuloso, com variedade e qualidade. Estacionamento gratuito no exterior, perto do MacDonalds e do LIDL.

Cons:

O colchão da cama está muito usado, tornando-se desconfortável e o ar condicionado é pouco potente e não refresca.

2026-07-13 • via Nuitee
C
Coromoto • solo_traveller • es
9
Agradable
Cons:

El ventilador del cuarto de baño no funcionaba y la habitación tenía olor a desagüe. No pudieron arreglarlo por no estar la persona de mantenimiento. Si bien me ofrecieron cambiar la habitación pero no lo hice.

2026-07-13 • via Nuitee
A
Antoni • solo_traveller • es
10
2026-07-12 • via Nuitee
M
Mario • solo_traveller • es
9
2026-07-12 • via Nuitee
R
Rodrigo • solo_traveller • co
9
Amabilidad al tope👏👏
Pros:

Empleados de recepción y restaurante

Cons:

Habitaciones del costado occidental muy calientes por impacto del sol en la tarde, sin embargo, ante deficiencia del AA nos hicieron cambio de habitación muy rápido.

2026-07-09 • via Nuitee
C
Catherine • family_with_children • be
10
2026-07-05 • via Nuitee
P
Patricia Maite • solo_traveller • es
9
Pros:

Las instalaciones están realmente bien: cómodo, moderno y muy agradable. El baño es especialmente reseñable: buenos productos y comodidades.

Cons:

La ubicación es la única nota negativa del hotel: está alejadísimo del centro.

2026-07-05 • via Nuitee
L
Lara • solo_traveller • pt
8
2026-07-02 • via Nuitee
M
Mireya • couple • es
8
2026-06-30 • via Nuitee