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Facilities
Property facilities
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Clubhouse
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Currency exchange
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Non-smoking throughout
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Kid meals
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Playground on site
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Self parking (surcharge)
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Clubhouse
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Convenient Location in Valle Oriente
Located in the bustling Valle Oriente financial district, Novotel Monterrey Valle is just a stone's throw away from the vibrant shopping and dining options of downtown Monterrey, Mexico.
Modern Amenities for Comfort
Enjoy a well-equipped fitness center and a spacious outdoor pool during your stay at Novotel Monterrey Valle, ensuring you can keep up with your fitness routine or simply relax and unwind.
Delicious Dining Options
Indulge in international cuisine at the 365 restaurant, open for breakfast, lunch, and dinner. Cap off your day with a selection of snacks and drinks at the hotel's gourmet bar, perfect for unwinding after a long day of exploring.
Book your stay at Novotel Monterrey Valle now and make unforgettable memories in Monterrey!
Please note that a valid photo ID and a credit card are required upon check‑in. All special requests are subject to availability upon check‑in and cannot be guaranteed. Additional charges may apply.
Please note that pets are allowed upon request and will incur an additional charge of 595 MXN per stay. This condition does not apply to all rooms.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Parking
Private parking is possible on site (reservation is not needed) and costs MXN 100 per stay.
Location
Guest Reviews
Las instalaciones recién remodeladas me parecieron increíbles, el personal muy amable y atento, todas las amenidades y espacios en perfectas condiciones (una parte del hotel sigue en remodelacíon) pero está quedando increíble.
el unico detalle que comentaria es que me tocó una de las habitaciones recien remodeladas, muy bonita el unico detalle es que aun siguen haciendo remodelaciones y se escuchaban martillazos a las 10 am y tuve que tomar una llamada laboral fuera del hotel y de mi habitación.
El desayuno completo y rico. El servicio del capitán el segundo día fue muy bueno.
Nos quedó cerca del hospital Zambrano, motivo de nuestra visita a Monterrey.
El servicio del bell boy muy bueno! Nos asistió con el equipaje, nos dio recomendaciones y nos orientó dando explicaciones del hotel.
El servicio del staff. La chica que nos hizo el check in con mala postura, sin interactuar, tardó varios minutos en buscar la reserva y, no fue sino hasta que otra persona le asistió, la encontró.
El servicio del restaurante también deja mucho que desear. Que te reciba una persona que está sentada detrás de un carrito bostezando y viendo el celular no es lo más adecuado.
Lavamanos y regadera tapados. El push del WC no servía correctamente, uno no funcionaba y el otro se atoraba.
Cabello en el piso del baño del huésped anterior. La supervisora del departamento abrió la puerta de la habitación sin tocar ni anunciarse.
La ubicación es buena y la alberca
sin embargo las instalaciones son algo viejas especialmente los baños
Centrally located (though navigating the highways in Monterrey is a nightmare), within walking distance of a few restaurants and a nice public park (we walked our dog there). Friendly staff, what looked like a good breakfast buffet with an omelet station (we didn't pay for breakfast ourselves but it looked good). Room was comfy and had plenty of space to spread out. Water filter machine was available by the elevators. Parking garage is under the building and it seemed safe enough to leave our all our stuff in the car (we were packed to the gills on our way to crossing to the States).
The shower had a few hairs in it and the tile was mildewy. That was the only thing that made me feel the room was less than clean.
La ubicación.
Ni en su página, ni en Booking dicen que el hotel está en remodelación. Te avisan ya que se hace el cargo. Deshonestos. La reserva decía "cama doble grande" eso para uds es Queen, no es claro y me cobraron extra por una King. La alberca si esta abierta pero está helada, imposible entrar. El toallero arriba del WC estaba caído, se reportó y nunca se reparó. El sábado nunca hicieron el aseo del cuarto, tuvo que subir la recepcionista a las 11pm a tender la cama. El hotel es un desastre!!!
Muy buena atención, habitaciones limpias y en buen estado
Me había hospedado una vez, y por supuesto que tenía que regresar, su personal en recepción estupendo.
Hubo una fiesta cerca del hotel y lamentablemente se escuchaba la música hasta mi cuarto, pero... de todos modos pude dormir.
outdated room! the bed was uncomfortable
Estaba muy limpio y recién remodelado
Nada todo bien
El wifi, era muy lento.
Me permitieron hospedarme junto a mi mascota
La gente
Esta en remuneración y entiendo las incomodidades y complicaciones
Location
Staff
Restaurant
Needs to improve facilities
Some old things
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