Sheraton San Jose Silicon Valley

Hotels
•
Sheraton
7.7 (337 reviews)
1801 Barber Lane , Milpitas , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Staff was great
Good pool area
Cons:
Dirty rooms with stains
Multiple air conditioning issues

Categories

Cleanliness
5.7
Multiple complaints about dirty rooms, including blood stains on sheets and unclean conditions.
Service
9.2
Staff were generally noted as great, with positive comments highlighting helpfulness.
Location
7.7
There were mentions of it not being close to stores or restaurants.
Room Quality
6.7
Rooms reported as dated and experiencing multiple issues including air conditioning failures and uncomfortable furnishings.
Amenities
8.7
Pool area was appreciated, but overall amenities felt outdated.
Value for Money
7.2
Perceived as below expectations given the poor conditions relative to pricing.
Food and Beverage
8.2
Breakfast availability noted positively.
Overall Experience
8.2
Mixed feelings overall, with notable frustrations but some good aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:24

Property Description

Prime Location in Silicon Valley:
Situated at the heart of Silicon Valley, the Sheraton San Jose offers unparalleled convenience to major corporations and attractions, making it the perfect choice for business and leisure travelers alike.

Proximity to Popular Points of Interest:
Guests can easily explore nearby attractions such as the Great Mall shopping center, Paramount's Great America Theme Park, and corporate giants like Cisco Systems and SanDisk, ensuring a memorable stay filled with entertainment and convenience.

Luxurious Amenities for Ultimate Relaxation:
Indulge in a night of restful sleep on the exclusive Sweet Sleeper Bed, followed by a rejuvenating swim in the Olympic-size pool, tranquil moments by the on-site pond and waterfall, and invigorating workouts in the state-of-the-art fitness center.

Experience the epitome of comfort and convenience at the Sheraton San Jose - book your stay now for an unforgettable hotel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

The Club Lounge is closed on Weekends (FRI PM-SUN AM). We do not offer breakfast or hors d'oeuvres when the Club Lounge is closed.

Sheraton San Jose Hotel is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarets and marijuana is strictly prohibited within the hotel.

By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay.

You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibitedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 15 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 337 reviews
Cleanliness: 5.7
Service: 9.2
Location: 7.7
Room Quality: 6.7
Amenities: 8.7
Value for Money: 7.2
Food and Beverage: 8.2
Overall Experience: 8.2
J
Jane • family_with_children • us
9
2026-01-26 • via Nuitee
Q
quang • family_with_children • us
5
Ok
Pros:

Staffers

Cons:

Old bed,room service

2026-01-19 • via Nuitee
D
Daniel • couple • us
10
2026-01-19 • via Nuitee
P
Parisa • couple • us
3
Our stay was not satisfactory
Pros:

Hotel was close-ish to Levi stadium

Cons:

I purposely asked several weeks ahead of time about check in policies (especially during busy times ex. The upcoming Morgan Wallen concert) I was told I could come around 1 and the room should be ready, OR I could pay for early check in and guarantee the room to be ready anytime after 9. It was not!! We got there later than anticipated due to traffic (around 2:30, so after the 1 o’clock time they said it would be ready by) there was a massive line, rooms were not ready, some people were getting ready for the concert in the hotel bathroom! We got to the line around 3:20 and got our room key. We went up to our room, and the cleaning cart was two doors down. Our room was not clean!! Not sure why they even gave us the key. We told the lady who was attending the rooms that we were going in, and had to get ready and the front gave us a key. Someone else who I am assuming was the manager, came knocking on the door and rudely told us the other lady needed to clean our room. We told her we were given a key, asked specifically for early check in, and needed to get ready. It was solved by the manager saying they would come clean when we left
The room was clean when we returned from the concert. At check out the next day, we had them check that the early check in was not charged since they obviously didn’t prepare for us. It was not, but they also didn’t offer any apology really, or anything. Just said no it wasn’t charged. Needless to say, would not return.

2026-01-19 • via Nuitee
D
Dallas • solo_traveller • us
9
Very pleasant
Pros:

I didn’t know you had a breakfast. It’s very close to my children, I’ve stayed here many times.

Cons:

Pillows were to soft.

2026-01-19 • via Nuitee
L
Lizeth • family_with_children • us
10
Just perfect 👌 there are no more words to express, I just love it.
Pros:

I love and I'll come back soon

Cons:

I liked everything 🤩

2026-01-19 • via Nuitee
Y
Yujie • solo_traveller • us
8
2026-01-19 • via Nuitee
Y
Yunling • family_with_children • us
5
2026-01-14 • via Nuitee
M
Matthew • couple • us
10
2026-01-13 • via Nuitee
M
Mark • family_with_children • us
3
Not a very good experience will be going somewhere else next time
Pros:

Nice staff

Cons:

Bud bugs, no refrigerator, no free wifi ,elevator keeps closing on you and smashing into you

2026-01-09 • via Nuitee
J
Jeremy • solo_traveller • us
3
Find somewhere else to stay.
Pros:

Nothing.

Cons:

Ripped, dirty carpet in the room. No fridge in room. TV didn’t work. Bad service in the restaurant.

2026-01-04 • via Nuitee
C
Charlie • couple • us
9
2026-01-01 • via Nuitee
L
Luisa • family_with_children • us
10
2026-01-01 • via Nuitee
C
Cristian • solo_traveller • us
10
2025-11-13 • via Nuitee
Z
Zayra • solo_traveller • us
5
2025-10-20 • via Nuitee
P
Pedro • couple • us
10
2025-10-13 • via Nuitee
J
Jose • extended_group • us
7
2025-09-08 • via Nuitee
J
Jose • extended_group • us
7
2025-09-08 • via Nuitee
C
Christa • solo_traveller • us
8
Pros:

Size of the suite

Cons:

The shower wouldn't get cool I burnt my body from sunburn then got burnt from the shower it only gave hot hot water!!!I had to switch rooms late night with Morgan Wallen concert next day was tired!!

2025-09-04 • via Nuitee
L
Lucia • solo_traveller • us
6
Pros:

Quick check in.

Cons:

I wasn't impressed. Facilities felt old, outdated. My room felt stale. Had to pay for parking.

2025-09-02 • via Nuitee